PROGRAMME GUIDE

Bachelor of Business Administration in Retailing

(BBARIL)
Diploma in Retailing
(DIRIL)

School of Management Studies

Indira Gandhi National Open University
MATERIAL PRODUCTION
Assistant Registrar (Publication)
IGNOU, New Delhi

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Table of Contents
1. IGNOU ..................................................................................................................... 5
1.1 The Schools of Studies ............................................................................................. 5
1.2 Academic Programmes ............................................................................................ 6
1.3 Course Materials ...................................................................................................... 6
The University follows multi-media approach in imparting instruction to its learners. It
comprises of: ............................................................................................................ 6
1.4 Credit System ........................................................................................................... 7
1.5 Support Services ...................................................................................................... 7
1.6 Programme Delivery ................................................................................................ 8
2 THE RETAILERS ASSOCIATION OF INDIA (RAI) .......................................................... 9
3 RETAILING IN INDIA .................................................................................................... 9
4 BBA IN RETAILING ..................................................................................................... 10
4.1 Programme Details ................................................................................................. 10
4.2 Fee Structure .......................................................................................................... 11
4.3 Duration Of the Programme ................................................................................... 11
Minimum 3 years and Maximum 6 years ................................................................................ 11
4.4 Admission Criteria ................................................................................................. 11
4.5 Opportunities for Students in Retail....................................................................... 11
4.6 Programme Structure: Year-wise ........................................................................... 11
4.7 Course-wise Unitisation for BBA in Retailing ...................................................... 13
4.7.1 Diploma in Retailing (DIRIL) (1st Year) ......................................................................... 13
4.7.2 Advanced Diploma in Retailing (ADIR) (2nd Year) ........................................................ 17

4.7.3 BBA in Retailing [BBARIL] (3rd Year)........................................................................... 22

5 INTERNSHIP AND ON THE JOB TRAINING (OJT) AND VIVA-VOCE................. 23
5.1 Internship ............................................................................................................... 23
5.2 On the Job Training (OJT) for BRLP-102 (2nd Year) and BRLP-103 (3rd Year)
................................................................................................................................ 24
6 SUPPORT SERVICES .................................................................................................... 24
6.1 Induction ................................................................................................................ 25
6.2 Academic Counselling ........................................................................................... 25
6.3 Teleconferencing and Radio Counselling .............................................................. 26
7 ASSIGNMENTS ............................................................................................................. 26
8 EVALUATION SYSTEM AND TERM-END EXAMINATION.................................. 29
8.1 Evaluation System.................................................................................................. 29
8.2 Successful Completion of the Programme ............................................................. 31
8.3 Term-end Examination (TEE) ............................................................................... 31
9 UNIVERSITY RULES ................................................................................................... 34
10 GRIEVANCE REDRESSAL: WHOM TO CONTACT FOR WHAT? ....................... 41
11 REGIONAL CENTRE CODES AND ADDRESSES .................................................... 46
12 Online Admission ............................................................................................................ 58
13 Instruction to Fill Application Form Online .................................................................... 59
14 SOME FORMS FOR YOUR USE ................................................................................. 61
15 SATELLITE DOWNLINK FACILITY SITES FOR VIEWING GYAN DARSHAN
AND TELECONFERENCING ....................................................................................... 84
1. IGNOU
The Indira Gandhi National Open University was established by an Act of Parliament in 1985
to achieve the following objectives:
 Democratizing higher education by taking education to the doorsteps of the students
 Providing access to high quality education to all those who seek it, irrespective of age, region, or
formal qualifications
 Offering need-based academic programmes by giving professional and vocational orientation to the courses
 Promoting and developing distance education in India
 Setting and maintaining standards in distance education in the country - as an apex body for the purpose.
Some of the special features of the Open and Distance Education System currently practiced by IGNOU are:

 Relaxed entry requirements

 Provision of equal opportunity of admission to people from all over the country
 Provision of learning at one’s own pace, place and time
 Cost-effective and cost-efficient educational operations
 Multi-media approach in the preparation of course packages
 Self-instructional Printed and Audio/Video course materials
 Network of student support services throughout the country
 Face-to-Face Counselling and Tele-counselling
 Continuous evaluation through assignments
 Provision of terminal examination two times a year
 Interactive Satellite Aided Communication Network (Teleconferencing).
 Interactive Radio Counselling
 Facebook Live Sessions

1.1 The Schools of Studies

With a view to developing inter-disciplinary studies, the University operates through Schools of Studies.
Each School is headed by a Director, who arranges to plan, supervise, develop and organise its academic
Programmes and courses in coordination with the School staff and different academic, administrative and
service wings of the University. The emphasis is on providing a wide choice of courses at different levels.
The Schools of Studies currently in operation are as follows:
1. School of Humanities (SOH) 2. School of Tourism and Hospitality
Service Sectoral Management
(SOTHSSM)

3. School of Sciences (SOS) 4. School of Inter-disciplinary and Trans-

disciplinary Studies (SOITS)
 5. School of Social Sciences 6. School of Gender and Development
(SOSS) Studies (SOGDS)
7. School of Education (SOE) 8. School of Social Work (SOSW)
9. School of Continuing 10. School of Vocational Education and
Education (SOCE) Training (SOVET)

11. School of Health Sciences 12. School of Journalism and New Media
(SOHS) Studies (SOJNMS)
13. School of Engineering and 14. School of Extension and Development
Technology (SOET) Studies (SOEDS

15. School of Management 16. School of Foreign Languages (SOFL)

Studies (SOMS)

17. School of Computer & 18. School of Translation Studies and

Information Science (SOCIS) Training (SOTST)
19. School of Agriculture (SOA) 20. School of Performing and Visual Arts
(SOPVA)

21. School of Law (SOL)

1.2 Academic Programmes

The University offers programmes leading to Certificate, Diploma or Degree, covering
conventional as well as innovative programmes. Most of these programmes have been
developed after an initial survey of the demand for such studies. They are launched with a view
to fulfil the student’s needs for:
 Certification
 Improvement of skills
 Acquisition of professional qualifications
 Continuing education and professional development at work place
 Self-enrichment
 Diversification of knowledge, etc.

1.3 Course Materials

The University follows multi-media approach in imparting instruction to its learners. It comprises
of:
 Self-instructional printed course material packages
 Assignments for assessment and feedback
 Supporting audio-video programmes
 Face-to-Face interaction with academic counsellors at Study Centres or at work centres depending on
programme requirement
 Practicals at designated institutions
 Project Work in some programmes
 Work-related field project/Functional assignments as per programme requirements
 Telecast of video programmes on the National Network of Doordarshan (DD-I)
 Broadcast of audio programmes by All India Radio (selected stations)
 Interactive Satellite Aided Communication Network (Teleconferencing)
 Interactive Radio Counselling
Learning materials are prepared for the courses by teams of experts drawn from conventional
universities, professionals from all over the country and in-house faculty. These materials are
edited by the content experts and language experts at IGNOU before they are finally sent to the
press. Similarly audio and video programmes are produced in consultation with the course
writers, in-house faculty and producers. These materials are previewed and reviewed by the
faculty as well as outside experts and edited or modified wherever necessary before they are
despatched to the Study Centres and Doordarshan.
Printed material is supplied directly to the students at the addresses supplied by them and their
cost is covered in the programme fee. Audio/Video programmes are made available at the Study
Centres where Audio/Video playing equipment is also available. Audio/Video programmes of the
University are also broadcast as per a prearranged schedule. Print materials and audio/video
tapes are available for a price. Interested persons/institutions may request for a catalogue from
The Registrar (MPDD), IGNOU, Maidan Garhi, New Delhi - 110 068.

1.4 Credit System

The University follows the ‘Credit System’ for most of its programmes. Each credit amounts to
30 hours of study comprising all learning activities. Thus, a 4-credits course involves 120 hours
and 6 credits involves 180 hour. This helps the student to understand the academic effort one
has to put in, in order to successfully complete a course. Completion of an academic
programme (Degree, Diploma or Certificate) requires successful clearing of both the
assignments and the term-end examination of each course in a programme.

1.5 Support Services

To provide individualized support to you, the University has a large number of Study Centres and
Programme Study Centres throughout the country. These are coordinated by Regional Centres. At the
Study Centres, you will interact with the Academic Counsellors and other learners, refer to books in the
library, watch/listen to audio/video cassettes interactive through teleconferencing and radio counselling
and interact with the staff of the Study Centre on administrative and academic matters. The list of
Regional Centres and Study Centres activated for the programme are given in the Programme Guide.

1.6 Programme Delivery

The methodology of instruction in this University is different from that of the conventional universities.
The Open University System is more learner-oriented and the learner is an active participant in the
pedagogical (teaching and learning) process. Most of the instruction is imparted through distance
education methodology rather than face-to-face communication. Thus, the University follows a multiple
media approach for instruction, which comprises:
i) Self Learning Material: The printed study material (written in self-learning style) for both theory
and practical components of the programmes is supplied to you in the form of books/digital format
for every course. Normally, Programme consists of courses (booklets), course consists of units.
ii) Audio-Visual Programmes: The learning package of these audio-video Programmes will contain
audio and video cassettes, which will be produced by the University to enhance the understanding of
the course material given to you. The audio tapes are run and video cassettes are screened at the
Study Centres during specific sessions, which will be duly notified by Study Centres for the benefit
of the students. Audio and Video Programmes are being developed for the BBA in Retailing and the
same will be sent to Study Centres and Gyan Darshan/Gyan Vani as soon as they are ready for the
programme.
iii) Counselling: Face-to-Face counselling for the courses will be provided at the Study Centres.
These are mostly held during the non-working hours of the host institutions where the study
centers are located. The detailed programme of the counselling sessions will be sent to you by the
Coordinator of your Study Centre.
iv) Internship and On the Job Training: You are required to complete an internship of minimum 3
months in the first year. During internship you are required to write a Workbook based on the work
you perform during the internship, you will be undergoing in a retail store and the same shall be
authenticated with remarks by the Sponsored, Retail Unit about your performance during the
internship. Internship will have a one-time viva-voce to assess your skills and competencies acquired
in the Programme. In the 2nd and 3rd year, you need to undertake On the Job Training (OJT) on your
own. A Work Book needs to be written by you based on activities and assignments to be provided by
the University during 2nd and 3rd year as well.
v) Gyan Darshan Educational Channel: A collaboration between MHRD, Prasar Bharti, IGNOU and
other organisations has resulted in launching the Gyan Darshan (GD), the Educational Channel of
India. The Channel is providing educational programmes from the Electronic Media Production
Centre (EMPC) on a variety of subjects for 24 hours a day to enhance the learning process. Gyan
Darshan has now expanded into a bouquet of channels namely GD-1, GD-2, GD-3 ‘Eklavya’ and
GD-4 ‘Vyas’. Educational Programmes are contributed by major educational institutions such as
IGNOU, UGC/CEC, NCERT/CIET, Directorate of Adult Education, IITs and other
educational/development organisations in the country. These programmes are simultaneously
broadcast on ‘Edusat’ national channel in which 2 way video-2 way audio teleconferencing facility is
available.
vi) Gyan Vani: IGNOU manages FM Radio network in 40 cities and towns for education and
development. EMPC is the nodal agency for implementing the project. As many as 36 FM Radio
stations at Allahabad, Bangalore, Coimbatore, Vishakhapatnam, Mumbai, Lucknow, Bhopal,
Kolkata, Chennai, Delhi, Jaipur, Nagpur, Hyderabad, Panaji, Kanpur, Mysore, Guwahati, Shillong,
Ahmedabad, Rajkot, Indore, Jabalpur, Raipur, Patna, Varanasi, Aurangabad are broadcasting
 educational Programmes. The broadcasts in English, Hindi and the regional languages/dialects are
conducted by local resource persons.
vii) Interactive Radio-Counselling: Interactive Radio counselling is provided on radio by experts in the
discipline. You can ask questions right from your home/office or wherever you are over telephone.
These sessions are conducted for an hour on the specified day. What you need is a transistor/radio for
listening and telephone/mobile for interaction. A toll-free telephone number 1800112345 has been
provided for this purpose from selected cities. A detailed schedule for Gyan Darshan,
Teleconferencing, Radio counselling, Gyan Vani, etc. can be accessed at IGNOU EMPC-Gyan
Darshan website http:/www.ignou.ac.in/gyandarshan%scindex.html.

2 THE RETAILERS ASSOCIATION OF INDIA (RAI)

RAI is a strong advocate for retailing in India and works with all levels of government and stakeholders.
Our charter is to support employment growth and career opportunities in retail, to promote and sustain
retail investments in communities from coast-to-coast, and to enhance consumer choice and industry
competitiveness. RAI also provides its members with a full range of services and programmes including
education and training, benchmarking and best practices, networking, Policy advocacy, and industry
information.
Thus, RAI is the lead trade association representing an entire gamut of retailers, from chain store retailers
and department stores through independent emerging retailers, selling a wide selection of products across
cities, towns, rural and virtual stores.
rai’s Learning Initiatives
rai firmly believes in creating and developing new talents for the modern retail sector in India and hence
has initiated the formation of various platforms for retail education and training. It has created the required
training materials and resources like training films for the Apparel and Food & Grocery sectors of
retailing.
Some of the retail education initiatives that rai is spearheading are :
 Respond to the growing demand for retail professionals who have the intellectual and practical
abilities necessary to cope with the pace of change in the industry collaborated with various
universities.
 Tied up with the Indira Gandhi National Open University to offer a three years Bachelor of Business
Administration BBA in Retailing through distance mode.
 Offers Professional Retailing Skills Course (PRS), an entry-level course designed for a fresher
interested in a retail career through its training partners networked across the country.
 Provide a range of workshops and seminars for members to skill up as they scale up.

3 RETAILING IN INDIA
Retailing in India is a significant sector of the country's economy and plays a vital role in generating
employment and driving economic growth. India has a diverse and rapidly expanding retail market,
characterized by a mix of traditional mom-and-pop stores, modern retail chains, and e-commerce
platforms. Here are some key aspects of retailing in India:

 Market Size: India has one of the largest retail markets in the world, with a consumer base of over
1.3 billion people. The retail sector contributes around 10% to India's GDP and is expected to
grow further in the coming years.
 Traditional Retail: Traditional retail formats such as kiranas (small neighborhood stores) still
dominate the Indian retail landscape. These mom-and-pop stores cater to the daily needs of
consumers and enjoy strong customer loyalty. They form the backbone of Indian retailing.
 Organized Retail: Organized retail, including supermarkets, hypermarkets, department stores, and
specialty chains, has been rapidly expanding in India. Large retail players like Reliance Retail,
Future Group, Tata Group, and Aditya Birla Retail have a strong presence in the market. These
players offer a wide range of products, enhanced shopping experiences, and attract urban
consumers.
 E-commerce: The e-commerce sector has witnessed exponential growth in recent years, driven by
increasing internet penetration, smartphone usage, and digital payment systems. Players like
Flipkart, Amazon, and Snapdeal have captured a significant market share. The emergence of
online marketplaces has provided consumers with convenient shopping options and opened doors
for small businesses to reach a larger customer base.
 Government Initiatives: The Indian government has implemented various policies to boost the
retail sector, including allowing 100% foreign direct investment (FDI) in single-brand retail and
51% FDI in multi-brand retail (subject to certain conditions). These reforms have attracted global
retailers to enter the Indian market and promote investment in the sector.
 Consumer Behavior: Indian consumers are becoming more brand-conscious and value-driven.
They seek quality products at affordable prices. Factors such as convenience, product assortment,
and personalized shopping experiences influence their buying decisions. The shift towards online
shopping has also accelerated due to the COVID-19 pandemic.
 Challenges: Despite the immense potential, the retail sector in India faces several challenges.
These include complex regulatory frameworks, fragmented supply chains, infrastructure gaps, and
competition from the unorganized sector. Additionally, the COVID-19 pandemic has presented
unprecedented challenges, leading to disruptions in the retail industry.

4 BBA IN RETAILING
4.1 Programme Details
The Programme is of 132 credits comprising compulsory courses with an internship and workbook in the
first year, On the Job Training (OJT) and workbook in the second and third year respectively. The
programme will be offered with modular approach as given below:
 First year-Diploma in Retailing (DIRIL)
 Second Year - Advanced Diploma in Retailing (ADIRIL)
• Third Year-Bachelor of Business Adminstration in Retailing (BBARIL)
 Three months internship and workbook in the first year and OJT and workbook subsequently in the 2nd and 3rd year
respectively.
 A Viva-Voce will be conducted after submission of the Work Books for BRLP-101, BRLP-102 and BRLP-103 in
the 1st, 2nd and 3rd year respectively.
 Programme will be offered once in July every year.
 All DIRIL Students will be offered re-registration into second year and subsequently to third year
BBA in Retailing as per University norms.

4.2 Fee Structure

Fee payable for BBA in Retailing Programme is Rs. 10,300/- (including registration fee of Rs. 300/-) for the first year,
Rs. 10,000- for the second year and Rs. 10,000/- for the third year.

4.3 Duration Of the Programme

Minimum 3 years and Maximum 6 years
4.4 Admission Criteria
(i) A–Direct Entry
(a) 10+2 / equivalent based on merit of physically fit candidates.
(b) University provides reservation of seats as per Government of India rules.
(ii) Category B – Sponsored Admission
The sponsor is allowed to nominate employees, from their retail organization who have passed
02/equivalent. The sponsor will submit a letter on the company’s letter head issued by the competent
authority along with an individual application form of the candidate nominated with the Programme fee
through a Demand Draft drawn in favour of IGNOU payable at New Delhi.

4.5 Opportunities for Students in Retail

 Opens the gate for 10+2 students to be a graduate without interruption to his/her professional career.
 Earn while they learn by taking training/full-time job in a retail store.
 BBA in Retailing arms a Customer Care Associate with specialized theoretical knowledge on retail
practices. Since students will acquire lots of theoretical and practical skills in retail industry therefore the retail
industry would prefer them.
 Along with the practical work experience on the job, the student experiences fast track growth in his
career towards managerial cadre over 3 years on successful completion of a degree.
 BBA in Retail graduating will help students to go for further studies in Retail such as PG Diploma
Retail, MBA Retail etc.

4.6 Programme Structure: Year-wise

Diploma in Retailing (DIRIL) (1st Year)
Sl. No. Course Codes Courses Credits
Semester 1
01 BCOE -141 Principles of Marketing 06
02 BEGAE-182 English Communication Skills 04
03 BRL-101 Overview of Retailing 04
04 BRL-102 Introduction to Retail Marketing 06
05 BRL-103 Store Operations 04
 Semester 11
06 BRL-104 Retail Management Perspectives and Communication 06
07 BRLP-101 Internships, WorkBook and Viva-Voce 16
Total Credits 44

Advanced Diploma in Retailing (ADIRIL) (IInd Year)

Sl. No. Course Code Course Title Credits

Semester 111

06 BEVAE-181 Environmental Studies 04

07 BRL-105 Customer Service Management 06

08 BRL-106 Managing Human Resources 04

09 BRL-107 Buying and Merchandising-1 04

10 BRL-108 Retail Operations and Store Management 04

Semester 1V

11 BRL-109 Customer Value Management 06

12 BRL-110 IT Application in Retail 04

13 BRLP-102 On the Job Training, WorkBook and Viva-Voce 12

Total Credits 44

BBA in Retailing (BBARIL) (IIIrd Year)

Sl. No. Course Code Course Title (Proposed) Credits
Semester V
14 BCOS-185 Entrepreneurship 04

15 BRL-111 Retail Consumer Behavior 06

16 BRL-112 Buying and Merchandising-11 04

17 BRL-113 Business Ethics 04

18 BRL-114 Visual Merchandising & Store Planning 04

Semester VI

19 BCOS-184 E-Commerce 04

20 BRL-115 Retail Supply Chain Management 06

21 BRLP-103 On the Job Training, WorkBook and Viva-Voce 12

 Total Credits 44

4.7 Course-wise Unitisation for BBA in Retailing

4.7.1 Diploma in Retailing (DIRIL) (1st Year)

Course BRL-101: Overview of Retailing

Unit 1 : Retail Scenario

Unit 2 : Retail Consumer

Unit 3 : Retail Formats

Unit 4 : Sourcing and Merchandising

Unit 5 : Visual Merchandise and Store Design

Unit 6 : Retail Operations and Store Management

Unit 7 : Legal Environment and Security Issues

Unit 8 : Technology in Retailing

Unit 9 : Rural Retailing and e-Tailing

Unit 10 : Emerging Trends and Careers in Retail Industry

Unit 11 : Ethics in Retailing

Unit 12 : Retail Terminology

Course BRL-102: Introduction to Retail Marketing

Unit 1 : Overview of Retail Marketing

Unit 2 : Understanding Shoppers and Shoppers’ Behaviour

Unit 3 : Personal Selling

Unit 4 : Customer and Customer’s Needs

Unit 5 : Steps in Selling-I

Unit 6 : Steps in Selling-II

Unit 7 : Overview of Retail Promotions

Unit 8 : Advertising and Promotion

Unit 9 : In-store Promotion and Management

Unit 10 : In-store Objectives, Advantages and Limitations

Unit 11 : In-store Promotions, Strategies, Budget, and Evaluations

Unit 12 : Types and Techniques of Sales In-store Promotions

Unit 13 : Promotions Through social media

Unit 14 : Local Store Marketing

Course BRL-103: STORE OPERATIONS

Unit 1 : Introduction to Store Operations

Unit 2 : Managing Customers

Unit 3 : Managing Manpower

Unit 4 : Managing Merchandise

Unit 5 : Managing Space

Unit 6 : Managing Capital Assets

Unit 7 : Standard Operating Procedures

Unit 8 : Retail Transaction Matrix

Unit 9 : Cashiering & Cash Management

Unit 10 : Promotion Execution

Unit 11 : Applying SO across Retail Formats

Unit 12 : Integration of offline & Online Store

Unit 13 : Competition benchmarking & Price benchmarking

Unit 14 : Multitasking

Course BRL-104: Retail Management Perspectives and Communication

Unit 1 : Management Perspectives in Retailing

Unit 2 : Retail Planning Process
Unit 3 : Retail Organisation Structure
Unit 4 : Decision Making Process
Unit 5 : Leadership and Team Work
Unit 6 : Monitoring and Controlling Retail Operations
Unit 7 : Basics of Accounting
Unit 8 : Introduction to Communication
Unit 9 : Non-verbal Communication
Unit 10 : Listening Skills
Unit 11 : Cross Cultural Communication
Unit 12 : Interactive Skills
Unit 13 : Technology Enabled Business Communication
Unit 14 : Customer communication Management
Unit 15 : Retail Image: Establishment and Maintenance
Unit 16 : Managing Health, Hygiene Safety and Security

Unit 17 : Omni channel Retail Management

Unit 18 : Data Driven Management in Retail

Course BCOE-141: Principles of Marketing

Block 1 : Basic Concepts of Marketing
Unit 1 : Nature and Scope of Marketing
Unit 2 : Marketing Environment
Unit 3 : Markets and Markets Segmentations
Unit 4 : Consumers Behaviour
Block 2 : Product
Unit 5 : Product Concepts and Classification
Unit 6 : New Product Developments and Product Life Cycle
Unit 7 : Branding and Packaging
Block 3 : Pricing
Unit 8 : Objectives and Methods
Unit 9 : Discounts and Allowances
Unit 10 : Regulation Prices
Block 4 : Distribution
Unit 11 : Channels of Distribution-I
Unit 12 : Channels and Allowances
Unit 13 : Physical Distribution
Block 5 : Promotion
Unit 14 : Promotion Mix
Unit 15 : Personal Selling and Sales Promotion
Unit 16 : Advertising and Publicity
Block 6 : Services Marketing and Emerging Issues
Unit 17 : Services Marketing
Unit 18 : Rural Marketing
Unit 19 : Emerging Issues in Marketing-I
Unit 20 : Emerging Issues in Marketing-II

Course BEGAE-182 English Communication Skills

Block 1 : Understanding Communication
Unit 1 : The Process of Communication
Unit 2 : The Globalization of Communication: A Global Village
Unit 3 : Verbal and Non-Verbal Communication
Block 2 : Listening And Speaking in Informal And Formal Content
Unit 1 : Informal Interpersonal Functions
Unit 2 : Making Enquiries/Asking Questions
Unit 3 : Group Discussions and Meetings
Unit 4 : Presentation Skills: Essentials of Presentation Skills
Block 3 : Reading And Writing Skills
Unit 1 : The Reading Skill
Unit 2 : Vocabulary Development
Unit 3 : The Writing Skill: Some Basic Guidelines
Unit 4 : The Language of Formal Letters

Course BRLP-101: Internships, Workbook and Viva-Voce

Module-1 : About the Company

Module-2 : Stock Deck
Module-3 : Building Product Knowledge
Module-4 : Up Selling
Module-5 : Personal Performance Tracking
Module-6 : Consumer Buying Behaviour
Module-7 : Functions of Various Departments
Module-8 : Retail Formats
Module-9 : Indian Retail Scenario
Module-10 : Exceptional Sales Performance
Module-11 : Customer Service
Module-12 : Security Process of Retailers
Module-13 : Flow of Goods in the Retail Store
Module-14 : Visual Communication in the Store
Module-15 : Cashiering Process in the Store

4.7.2 Advanced Diploma in Retailing (ADIR) (2nd Year)

Course BEVAE-181: Environmental Studies

Block-1 : An introduction to environment and environmental studies

Unit 1 : Our Environment

Unit 2 : Ecosystems

Unit 3 : Major Ecosystems

Block-2 : Natural Resources

Unit 4 : Land and Water Resources

Unit 5 : Forest Resources

Unit 6 : Biodiversity: Values and Services

Unit 7 : Energy Resources

Block-3 : Environmental Issues and Concerns

Unit 8 : Biodiversity: threats and conservation

Unit 9 : Environmental pollution and hazards

Unit 10 : Waste management

Unit 11 : Global environmental issues

Block-4 : Protecting Our Environment: Policies and Practices

Unit 12 : Environmental legislation

Unit 13 : Human communities and environment

Unit 14 : Environmental ethics

Course BRL-107: Buying and Merchandising-I

Unit 1 : Overview to Buying & Merchandising

Unit 2 : Merchandising Management

Unit 3 : Organizing Buying Process by Categories

Unit 4 : Sales Forecasting

Unit 5 : Merchandise Objectives

Unit 6 : Pricing

Unit 7 : Assortment Planning

Unit 8 : Vendor Selection Process

Unit 9 : Retail Mathematics for Buying and Merchandizing-I

Unit 10 : Retail Mathematics for Buying and Merchandizing-II

Unit 11 : Retail Mathematics for Performance Analysis

Unit 12 : Brands vs. Private Labels

Course BRL-106: Managing Human Resources

Unit 1 : Human Resource Management: An Overview

Unit 2 : Job Analysis, Job Design & Job Description

Unit 3 : Manpower Planning

Unit 4 : Recruitment

Unit 5 : Selection and Induction

Unit 6 : Training & Development

Unit 7 : Communication

Unit 8 : Motivation & Rewards System

Unit 9 : Performance Appraisal

Unit 10 : Employee Grievance and Discipline

Unit 11 : HR Records & Information Systems

Unit 12 : Retention
Course BRL-105 Customer Service Management

Unit 1 : Introduction to Customer Service

Unit 2 : Customer Service Classification

Unit 3 : Process of Selling

Unit 4 : Retail Selling Skills

Unit 5 : Customer Expectations

Unit 6 : Service Quality

Unit 7 : Customer Experience Management

Unit 8 : Customer Loyalty

Unit 9 : Grievance and Complaint Management System

Unit 10 : Service Recovery

Unit 11 : Internal Marketing

Unit 12 : Communication with the Customer

Unit 13 : Customer Communication and Technology

Unit 14 : Empowering Customer Services

Unit 15 : Measuring Customer Services

Unit 16 : Customer Services: Action Planning

Unit 17 : Innovation in Customer Services

Course BRL-108 Retail Operations and Store Management

Unit 1 : Customer Buying Behaviour in Retail

Unit 2 : Customer Retention Strategies in Retail

Unit 3 : Store Site Selection

Unit 4 : Store Layout and Design

Unit 5 : Merchandise Planning

Unit 6 : Managing Promotions in Retail

Unit 7 : Managing Financials and Operations Performance

Unit 8 : Balanced Score Card in Retail Operations

Unit 9 : Category Management

Unit 10 : Pricing in Retail

Unit 11 : Manpower Training and Development

Unit 12 : Legal Compliances in Retail

Unit 13 : Application of Buying and Merchandising

Unit 14 : Application of Category Management

Course BRL-109 Customer Value Management

Unit 1 : Introduction to Customer Value Management

Unit 2 : Understanding Customer Buying Cycle and Customer Value

Unit 3 : Customer Buying pattern

Unit 4 : Customer need vs Product Life cycle

Unit 5 : Customer Value Expectations

Unit 6 : Customer Value Perception

Unit 7 : Customer Value Generation

Unit 8 : Customer Value Communication

Unit 9 : Service Quality Management

Unit 10 : Customer Loyalty and Customer Retention

Unit 11 : Service Recovery and Customer Value

Unit 12 : Technology and Customer Value

Unit 13 : Customer Value Management (CVM) in the Indian Context

Unit 14 : A Customer Value Strategy I

Unit 15 : A Customer Value Strategy II

Unit 16 : Measuring the Success of CVM I

Unit 17 : Measuring the Success of CVM II

Unit 18 : CVM: A Competitive Differentiator for a Retail Organization

Course BRL-110 IT Application in Retail

Unit 1 : Retail IT Landscape

Unit 2 : Technology & its Impact on Business

Unit 3 : Merchandise Management System (MMS) – I

Unit 4 : Merchandise Management System (MMS) – II

Unit 5 : Point of Sale (POS)-I

Unit 6 : Point of Sale (POS)-II

Unit 7 : Store Execution System

Unit 8 : Customer Relationship Management (CRM) in Retail

Unit 9 : Loyalty and Campaign Management in Retail

Unit 10 : Introduction to Visual Merchandising

Unit 11 : Business Intelligence – I

Unit 12 : Business Intelligence – II

Unit 13 : E-Retailing

Unit 14 : Indian Case Studies: Uses of IT in Retail

BRLP-102 On the Job Training, Workbook and Viva-Voce

Module 1 : An Introduction of the Organization/Retail Store

Module 2 : Buying and Merchandising

Module 3 : Store Operations

Module 4 : Human Resource

Module 5 : Assortment Planning

Module 6 : Visual Merchandising

Module 7 : Customer Service and Communication

Module 8 : Healthy and safety Measures in Retail

Module 9 : Promotions and Special Events in Retail

Module 10 : Stock Management

Module 11 : Process, Policy and Reporting

Module 12 : Overall Experience

4.7.3 BBA in Retailing [BBARIL] (3rd Year)

BRL-111: Retail Consumer Behavior

BRL-112: Buying and Merchandising-II

BRL-113: Business Ethics

BRL-114: Visual Merchandising & Store Planning

BCOS-185: Entrepreneurship

BRL-115: Retail Supply Chain Management

BCOS-184: E-Commerce

BRLP-103 On the Job Training, Workbook and Viva-Voce

Module 1 : An Introduction of the Organization

Module 2 : Buying and Merchandising

Module 3 : Store Operations

Module 4 : Store Management

Module 5 : Style and Techniques of Visual Merchandising

Module 6 : Human Resource Management

Module 7 : Customer Value Management

Module 8 : Use of Information Technology (IT)

Module 9 : Measuring Profitability

Module 10 : Overall Experience

You need to work on your own in a retail store/company based on the schedules and discussions with
academic experts/professionals from the Study Centre. The University may list out specific modules and
provide Workbooks to each industry and student for Internship and OJT courses. You will be writing the
workbook on day to day basis based on your work experiences and discussions with your supervisor and
peer group learners.

5 INTERNSHIP AND ON THE JOB TRAINING (OJT)

AND VIVA-VOCE
The BBA in Retailing Programme will provide you an opportunity to do Internship (training) for a period
of three months and workbook in the first year and OJTs and workbook in the 2 nd and 3rd year respectively.
The terms and conditions for undertaking an Internship and OJT by you are given below.
5.1 Internship
 You are required to undertake an internship in the 1st year itself.
 You will be required to work for a minimum of 8 hours in a day, six days in a week, for a period of
three months, excluding holidays announced by the Company.
 You will be required to attend five days block counselling between September to May depending
upon the Counselling Schedule to be given by the Study Center.
 You are required to fill out your Workbook periodically on the work you will be performing based
on the Internship Schedules to be given to you. The Schedule will cover in such a way that you will
be assigned to work in all the areas that are required to obtain knowledge and skills that would
commensurate with the BBA in Retailing. You are required to get your Workbook authenticated
periodically by the Supervisor allotted to you by the Retail Unit.
 Submission of Workbook after completion of 3 months internship to the respective IGNOU Regional
Centre is mandatory. While submitting the Workbook, you are required to enclose a certificate
(Certificate of Originality of Workbook) signed by you authenticated by the Supervisor on the format
prescribed by the University.
 You are required to carry a filled in Workbook at the time of first Viva-voce (verbal face-to-face
assessment by the examiner) to be organised prior to/after your term-end examination. The Regional
Centre will inform you of the date, time and place of Viva-voce and you are required to attend the
same positively at the designated place (study centre/Regional Centre/any other location) at your own
cost.
 Remember attending a minimum of three months internship, submission of Workbook to the
Regional Centre and attending Viva-voce is mandatory.
However, in case you do not attend internship or attend to partly internship and drop yourself without
completing the mandatory requirement of three months or failed to secure 50% in the Workbook, you are
required to redo the workbook and submit the examination fee as per the university norms and complete
within the maximum duration of the programme.

 Working or sponsored candidates of retail sector fulfill the criteria of internship from their
respective organization.
5.2 On the Job Training (OJT) for BRLP-102 (2nd Year) and BRLP-103
(3rd Year)
You are required to undertake OJT on your own in a retail store with the experience you have already
gained in the DIRIL programme. You are also required to identify a retail store and a supervisor on your
own for OJT in the 2nd and 3rd year respectively. However, in case you need any assistance, Retail
Learning Team, rai, Mumbai will help you in facilitating OJT. Contact details are Tel.No. 022-28269527-
29 and email: lawrence@rai.net.in, shwet@rai.net.in. Those who are already working can complete
workbook based on their Job in Retail.
The University assumes that you have already acquired adequate experience and exposure through the
internship organised in the 1st year and hence you will be in a position to manage OJT on your own
during 2nd and 3rd year.
A work book with guidelines for OJTs will be uploaded on IGNOU website. Work Books need to be
downloaded and filled by you based on previous experience or after you work and experience in a retail
shop, discuss with retail professionals, academic counsellors and peer group learners before you write
Work Book.
You are required to give a declaration that the OJT Work Book is written by you in original and not
copied from any other source.
You are required to submit handwritten Work Book(s) of OJT online (Link and dates are provided
on IGNOU website for each Term End Examination) on IGNOU at the Regional Centre with which
you are attached. Remember always you need to keep a photocopy of each Work Book before you
submit to the Regional Centre.
The Regional Centre will conduct evaluation of Work Book(s) of OJT and conduct viva-voce at the
Reginal Centre or a place to be designated by the Regional Centre/HQRs or online.
The Regional Centre will inform you about the viva-voce dates to be organized by the University (i.e.,
date, time and venue for the 1st, 2nd and 3rd viva-voce respectively). While attending to viva-voce, you
must bring photocopy of the Work Book you had submitted to the Regional Centre (submitted in
person/by post) as there is a possibility of non-reaching of your work book at the Regional Centre.

6 SUPPORT SERVICES
In order to provide support services, the University has established a number of Regional Centres and
Study Centres across the country. The Regional Centres and Study Centres will be providing you the
following:
 Information, counselling, and advice on your programme as well as on other academic programmes
offered by the University.
 Pre-admission, during admission and post-admission counselling/advice.
 Induction for newly enrolled students.
 Supply of Academic Counselling Schedules and Internship Schedules.
 Provision of audio-video, teleconferencing, radio-counselling facilities at the Study Centres for
listening/viewing and interaction.
 Provide facilities for reference purposes at the Study Centres/Regional Centres and IGNOU HQRs.
 Receipt and evaluate assignment responses and Workbook submitted by you and return of the same
with marks and feedback on assignments and feedback on the Workbook you would be writing.
 Attend to academic and administrative queries pertaining to other than the above such as registration,
examination, assessment, feedback etc.
 Organise one time Viva-voce each for BRLP-101(1st year), BRLP-102 (2nd year) and BRLP-103
(3rd year) on the work you write in the Workbook given to you for Internship and OJT for 1st, 2nd,
and 3rd year respectively.

6.1 Induction
The University will be organising an Induction Programme for you soon after your admission is confirmed
in the first year. The induction Programme will be organised within two months of the Confirmation of
Your Admission. Normally, Induction will be organised at the Study Centre with which you are attached.
The Induction will be a day-long programme where you will be interacting with academic experts,
administrative staff of the Study Centre and officers/administrators from the Regional Centre, University
and Retail Companies.
The main purpose of the Induction Programme is to orient you to the aims and objectives of the
Programme, its structure, delivery mode, instructional system, role of academic counselling, methods and
organisation of internship etc. You will also be given the assessment system being followed by the
University with regard to Assignments, Workbook and Term-end Examination etc. The Induction
Programme will cover the following:
 Provide you an overview of the different courses offered under the BBA in Retailing and the inter-
linkages among them.
 Facilitate and make you understand the best possible use of the Self Learning Material (SLM) so that
you will be able to derive maximum academic benefit.
 Address the specific queries you will be confronting in regard to any aspect of the programme viz.
re-registration for 2nd & 3rd year, assignments, internship, workbook to be written, term-end
examination etc.
 Apprise you the significance of academic counselling, internship and assignments and how you could
extract the benefit of these areas.
 Apprise you about the internship modalities, guidelines and Workbook writing and assessment
mechanisms for Workbook and Viva-voce.
 Provide you information on the evaluation and assessment system followed by the University
including term-end examination system adopted for the programme.
Re-induction will also be organised within 2 months after your re-registration is confirmed for 2nd and
3rd year respectively. The re-induction will be focussed mainly on OJT and writing of work books of OJT.
During the induction you would be given an idea as how you could make us of your internship experience
of 1st year, 2nd and 3rd year.
Subject experts from Study Centre, professionals from retail companies and officials from the University,
and rai will be invited for conduct of the Induction Programme. Please remember Induction Programme
will be organised only once in a year. Therefore, you are required to attend the programme. Further,
you also remember attending the Induction Programme is mandatory in view of the importance induction
to be played in academic and administrative support to be provided to you.

6.2 Academic Counselling

Study Centre allotted to you will organise Academic Counselling sessions for each course in the academic
cycle beginning from September-May in one or two spells. The Academic Counsellors and the
Coordinator of the Study Centre may work out the Counselling Schedule of these sessions taking into
consideration Internship/OJT and Term-End examination periods, which you are required to undertake
compulsorily. These counselling sessions will be organised for all the theory courses as well as for
Internship and OJT courses. While going through the study material supplied to you and while working
with the retail store for internship/training, you may write down specific difficulties which you encounter
and discuss the same in counselling sessions with the Academic Counsellor of the Centre. Facilitators will
be made available for BRLP-101, BRLP-102 and BRLP-103, which is more of practical training-based
course. Professionals from Retail Companies will also be engaged for the purpose.
As per the university norms, the time allocated to Counselling Sessions will be fairly distributed among all
the courses. The Study Centre offering the programme at the local level will prepare a detailed
Counselling Schedule and the same will be made available to you well in advance before actual
counselling sessions begins in both spells as specified above. In fact, counselling schedule will guide you
in preparing yourself before attending to course-wise academic counselling.
To derive maximum benefit out of counselling sessions, you should inform the Coordinator of your Centre
in writing well in advance about the specific difficulties of which you would like to seek clarification
during counselling sessions. This will help the organisers to invite specific Counsellors/Facilitator
(specialists) on these dates, if required, who can better help and resolve difficulties.
6.3 Teleconferencing and Radio Counselling
 Teleconferencing : Teleconferencing Sessions for BRL-101, BRL-102, BRL-103, BRL-104,
BCOE-142,BEGAE-182 and BRLP-101 are usually held between September-May. These sessions
are held on the weekends as well as weekdays. You can attend teleconferencing sessions from the
nearest IGNOU Regional Centre/Study Centre where such facilities are available. In fact many of our
Study Centres in general and Centres activated for the BBA in Retailing have been given the Direct
to Home (DTH) facility for arranging teleconferencing facility.
 Radio Counselling : IGNOU/IGNOU Regional Centres organises Radio Counselling through its FM
Radio Stations located across the country. It also organises Interactive Radio Counselling (IRC) on
every Sunday from 4:00 to 5:00 p.m. through its FM Radio Stations across the country. Similarly, it
also organises IRC from 5:00 to 6:00 p.m. every Sunday and every Tuesday. through the FM Radio
Station, Delhi located at EMPC, IGNOU Campus, New Delhi.
Teleconferencing Schedule, Radio Counselling and Interactive Radio Counselling Schedules are available
on the IGNOU website (www.ignou.ac.in) for your use and information.

7 ASSIGNMENTS
Assignments constitute an essential component of the Instructional System in this programme. You are
given certain problems/issues, course-wise for writing assignments. You are required to write your
response for these assesments based on your understanding of Self Learning Material pertaining to
courses, discussions and interactions you will have with counsellors, facilitators and fellow learners. Each
course other than BRLP-101, BRLP-102 and BR-103 will have one assignment. You are required to
submit assignment responses of every course at the Study Centre allotted to you. Every assignment marks
will be counted for the final marking for each course.
Assignments constitute the continuous evaluation. The marks that you secure in the assignments will be
counted in your result. As mentioned earlier, an assignment of a course carries 30% weightage. You are
therefore, advised to take your assignment seriously. A simple omission on your part may put you in great
inconvenience later.
For each course of this programme, you have to do two to three Tutor Marked Assignments (TMAs)
depending upon the nature of the course. The TMA for each semester can be downloaded from the
Student Zone of the University website.
You must complete the assignments within the due dates specified in the assignment booklet. You will not
be allowed to appear for the term-end examination for any course if you do not submit the assignment in
time for that course. If you appear in term-end examination, without submitting the assignments, the result
of the term-end examination is liable to be cancelled.
(i) Types of Assignments
The assignment questions will be two/three types:
 Essay/long answer type
 Short answer type
 Practical/Reflective/Application/ Activity oriented type
Course-wise questions for assignments prepared by the faculty are uploaded on IGNOU website. You are
given enough time (see the assignment schedule/operation schedule supplied to you) to go through the
study material, refer books, discuss/interact with Academic Counsellors and Facilitators and fellow
learners to develop a deep insight and comprehending before you attempt actual assignment response
preparation. After completing the assignments, you should submit the same to the Study Centre with
which you are attached for assignment evaluation and feedback. The evaluator will carefully evaluate the
assignment response and provide you feedback in the form of teaching comments on the strengths and
weakness of each of the assignment response for your benefit. The assignments carry a weightage of 30
percent per course, which will be added to final grade in the concerned course.
(ii) Purpose of Assignments
The purpose of introducing an assignment system and giving assignments a weightage of 30 per cent per
course is intended to test your capacity and capability of your theoretical and practical experiences.
Therefore, you must allocate enough time for preparing and writing assignment responses as per the
guidelines of the University and submit them to the Study Centre. Please make sure that you must write
assignment responses on your own which will improve your understanding, knowledge and skills
about the course curriculum. At the same time, you are also advised not to get tempted to reproduce the
course material given in the units or assignments responses of others. Any learner, which may indulge into
such practices, may loose their valuable time in acquiring knowledge and skills in the subject. Further, if
you reproduce the textual material from the course materials provided or any other source, you may be
penalized by awarding “Zero marks”. Your sincere efforts in writing assignment responses will enable you
to integrate your knowledge, understanding, and skills and provoke you to think on your own to test your
comprehension of content and competencies in applying the concept.
(iii) Guidelines for Assignment Preparation
While preparing assignment responses, you may keep the following points in mind, which may help you
for preparing better assignment responses:
 read assignment question carefully and identify various sources of material,
 make your answer precise, concise and systematic, which is relevant to assesment question.
 supplement your response with examples, illustrations and real life situations with activities which
will help you in acquiring better knowledge and skill.
 stick to the word limit if indicated in the assignment, by drafting, re-drafting assignment responses
till you arrive a final draft response,
 write answer in your own handwriting, and do not send typed assignments.
Practical tips to write the assignments may be obtained from your Academic Counsellors and Facilitators
attached with the Study Centre.
Ensure that your assignment responses are complete in all respects. Before submission you should ensure
that you have answered all the questions in all assignments. Incomplete assignment responses may affect
your grades adversely.
The main purpose of TMA is to test your comprehension of the learning materials you receive from us and
also to help you get through the courses. The evaluators/academic counsellors after correcting the
assignments return them back to you with their comments and marks. The comments will guide you in
your study and help in improving it. It is therefore important that you collect the evaluated TMA along
with a copy of the assessment sheet containing the comments of the evaluator on your performance.
The content provided in the printed course materials should be sufficient for answering the assignments.
Please do not worry about the non-availability of extra reading materials for working on the assignments.
However, if you have access to other books, you may make use of them. The assignments are designed in
such a way as to help you concentrate mainly on the course material and exploit your personal experience.
(iv) How and Where to Send Completed Assignment Responses
While sending the assignment responses, the following points should be particularly taken care of:
 Write your Enrolment Number, Name and Full Address at the right hand corner of the 1 st page of
your assignment response.
 Submit/send your assignment response to the Study Centre with which you are attached only. Please
do not submit/forward your assignments to any other centre/institution.
 The Course for which the assignment has been done, its Course Code No. and Assignment Code
should be written in capital letters in the centre of the top of the 1st page of the response sheets. The
top left hand corner should be kept for office use. The top of the 1st page of your response(s) should
look something like this.
The top of the first page of your response sheet should look like this:

ENROLMENT NO.:
PROGRAMME TITLE : .......................... NAME : .................................
COURSE CODE : .......................... ADDRESS
: .................................
.................................

Mobile: ................................
COURSE TITLE : ..........................
………………………...
 Email ID:

ASSIGNMENT CODE : .......................... SIGNATURE : .................................

STUDY CENTRE : .......................... DATE : .................................

 Read the assignments carefully and follow the specific instructions, if any, given on the
assignment itself about the subject matter or its presentation.
 Go through the Units on which the assignments are based. Make some points regarding the
question and then rearrange those points in a logical order and draw up a rough outline of your
answer. While answering an essay type question, give adequate attention to introduction and
conclusion. The introduction must provide a brief interpretation of the question and how do you
propose to develop it. The conclusion must summarise your response to the question. Make sure
that the answer is logical and coherent, and has clear connections between sentences and
paragraphs. The answer should be relevant to the question given in the assignment. Make sure that
you have attempted all the main points of the question. Once you are satisfied with your answer,
write down the final version neatly and underline the points you wish to emphasise. While solving
numerical problems, use proper format and give working notes wherever necessary.
 Use only fool-scap size paper for your response and tie all the pages carefully. Avoid using very
thin paper. Allow a 4 cm margin on the left and at least 4 lines in between each answer. This may
facilitate the evaluator to write useful comments in the margin at appropriate places.
 Write the responses in your own hand. Do not print or type the answers. Do not copy your
answers from the Units/Blocks sent to you by the University. It is advised to write your answers in
your own words as it will help in grasping the study material.
 Do not copy from the response sheets of other students. If copying is noticed, the assignment will
be rejected.
 Write each assignment separately. All the assignments should not be written in continuity. 9)
Write the question number with each answer.
 The completed assignment should be submitted to the Coordinator of the Study Centre allotted to
you. TMAs submitted at any other place will not be evaluated.
 After submitting the TMA, get the acknowledgement from the Coordinator on the prescribed
assignment remittance-cum-acknowledgement card.
 In case you have requested for a change of Study Centre, you should submit your TMA only to
the original Study Centre until the change of Study Centre is notified by the University.
 If you find that there is any factual error in evaluation of your assignments e.g. any portion of
your assignment response has not been evaluated or the total of score recorded on your
assignment response is incorrect, you should approach the Coordinator of your study centre for
correction and transmission of correct score to headquarters.
Once you get the pass marks in an assignment, you cannot resubmit assignment responses, if any, for
improvement of grade/mark. Assignments are not subject to re-evaluation except for factual errors, if any.

8 EVALUATION SYSTEM AND TERM-END

EXAMINATION
8.1 Evaluation System
The evaluation system consists of two components:
1) Continuous Evaluation through Assignments for all the courses, except courses with Internship,
Workbook and Viva-Voce and OJT, WorkBook and Viva-Voce.
2) Term-end Examination is organised twice a year i.e. June and December every year. In the final
result, Assignment (continuous evaluation) carries 30% weightage for all the course, while Term-end
Examination carries 70% weightage for the same (except courses BRLP-101, 102 and 103).
3) Evaluation of BRLP-101, 102 and 103 which are Internship and workbook and OJT consist two/three
components viz., assessment of Workbook, assessment of learners through Viva-Voce
The assessment system of various courses of the programme are given below:
1st Year - Diploma in Retailing (DIRIL)
Semester 1
BCOE -141 : ( 6 credits) BEGAE-182 : ( 4 credits)
BRL-101 : (4 credits) BRL-103 : (4 credits)
BRL-102 : (4 credits)
Semester II
BRL-104 : (6 credits)
 BRLP-101 Internship and Viva-voce is of sixteen credits and the weightage for various
components of the course are as follows:
Workbook : 50% 100 Marks
Viva-voce (Once) : 50% 100 Marks

2nd year - Advanced Diploma in Retailing (ADIRIL)

Semester III
BEVAE - 181 4 credits BRL- 105 6 credits 
BRL - 106 4 credits BRL- 107 4 credits
BRL - 108 4 credits
Semester IV
BRL-109 6 credits BRL-110 4 credits

 BRLP-102 OJT and Viva-voce is of 12 credits and the weightage for the components are given
below:
Work book 60% 90 marks
Viva-voce 40% 60 marks
3rd Year – BBA (Retailing)(BBARIL)
Semester V
BCOS-185 4 Credits BRL-113 4 Credits
BRL-111 6 Credits BRL-114 4 Credits
BRL-112 4 Credits
Semester VI
BCOS-184 4 Credits BRL-115 6 Credits
 BRLP-103: OJT and Viva Voce is of 12 Credits and the weightage for the component are given
below:
 Work book 60% 90 marks
Viva Voce 40% 60 marks

8.2 Successful Completion of the Programme

University follows grading/marking system for continuous evaluation as well as term-end examination. In
the BBA (Retailing), marking system shall be followed. The University shall award grades also in the
Grade Card. The notional correlates of the Letter Grades and percentage of marks are as under:
Letter Grade Numerical Grade Percentage
O (Outstanding) 10 > 85
A+ (Excellent) 9 > 75 to < 85
A (Very Good) 8 > 65 to < 75
B+ (Good) 7 > 55 to < 65
B (Above Average) 6 > 50 to < 55
C (Average) 5 > 40 to < 50
D (Pass) 4 > 35 to < 40
F (Fail) 0 < 35
Ab (Absent) 0 Absent

Depending on the percentage of marks secured by the candidate, the Divisions shall be awarded as
follows:
1st Division - 60% and above Pass - 35% to 49.9%
2nd Division - 50% to 59.9% Unsuccessful - Below 35%
You are required to score for courses BRL-101 to BRL-115 and BCOE-141, BEGAE-182, BEVAE-
181, BCOS-184, BCOS-185 at least 35% marks in both continuous evaluation (assignment) as well
as the term-end examination individually. However, for courses BRLP-101 (DIRIL) and BRLP-102
(ADIRIL) and BRLP-103 (BBARIL). You are required to score 50% of all components together.

8.3 Term-end Examination (TEE)

The term-end examination is another component of the evaluation system. Term-end examination carries
70% weightage in the final result.
 The University will be organising term-end examinations for all the theory courses.
 There is no term-end examination for course BRLP-101, BRLP-102 and BRLP-103.
 The term-end examination for 100 marks are three hours of duration.
 The University conducts term-end examinations twice a year i.e. in June and December.
To be eligible to appear at the term-end examination in any course, you are required to fulfill the
following conditions:
 You should have submitted the assignment responses for the respective courses.
 You should have submitted the Examination Form on time for whichever course you would like to
write examination.
 You should have valid registration at the time of submission of Examination Form.
 You should have completed a minimum of one year from the date of registration/re-registration of
that year.
Examination Date Sheet and schedule which indicates the date and time of examination for each course is
sent to all the Regional Centres approximately 5 months in advance. The same is also notified through
IGNOU News Letter from time to time. Normally, the date sheet for June examinations are sent in the
month of January and for December Examination in the month of July. The date sheet is also available on
the IGNOU website www.ignou.ac.in.
It is an essential pre-requisite for you to submit the examination form for taking examination in any
course. A copy of the examination form is enclosed here in this Programme guide. You can take a
photocopy of this form and use it. Only one form is to be submitted for all the courses in one term-end
examination. You are required to pay a fee of Rs. 200/- for each course as examination fee. The filled
in examination form is to be submitted to either The Registrar, SED, Indira Gandhi National Open
University, Maidan Garhi, New Delhi - 110068 or at the concerned Regional Centre, or any other
IGNOU Regional Centre in the country.
(i) The date of submission of examination form is 31st March for June Term-end Examination and 30th
September for December Term-end Examination without late fee. Examination Form without late
fee are accepted as given below:
for June TEEs 1st February to 31st March
for December TEEs 1st August to 30th September
(ii) Examination forms with late fee are accepted as given below:
i) For June TEEs: As per the University Guidelines

Late fee will be decided from time to time, which will be notified in the online examination form.
ii) For December TEEs: As per the University Guidelines
Late fee will be decided from time to time, which will be notified in the online examination form.
* During the extended late fee period, the exam form along with requisite late fee should be
submitted at the Regional Centre only. Examinations for these students will be conducted in
the city of Regional Centres only, other than Delhi 1 and Delhi 2 as per University
approval.
Examination fee as well as late fee is payable through online mode, during filling the examination
form.
 Intimation Slip will be sent to you by the University, once your examination form is received. If you
do not get the intimation slip 15 days before the examinations begins, please contact your Regional
Centre or Student Evaluation Division at the IGNOU Headquarters. You are advised to see the
IGNOU website for Intimation Slip before you approach/write to University offices.
 The list of Examination Centers will be available on IGNOU's Website during February/March and
August/September. Please note that the University will try to allot you the Examination Centre you
opt for. However, in unforeseen circumstances, you may be allotted another nearby Examination
Centre.
 Change of examination centre is permissible in exceptional cases for which you have to make a
request to the Registrar, SRD at least one month before the commencement of the examination as per
University norms.
 Your enrolment number is your Roll Number for the examination. Please exercise enough care in
writing it. Any mistake in writing the Roll Number will result in non-declaration of result.
 If you do not get the intimation slip, check the list of students registered for examinations at the
Examination Centre or on the IGNOU website www.ignou.ac.in .If your name is in the list, you shall
be permitted in the examination by showing your Identity Card (Student Card)/downloaded
Intimation Slip to the Examination Centre Superintendent.
Declaration of Result
It is your duty to check whether you are registered for that course, whether you have valid registration and
whether you are eligible to appear for that examination or not. If you neglect this and take the examination
without being eligible for it, your result will be cancelled. Although all efforts are made to declare the
result in time, there will be no binding on the University to declare the results of the last
examination before commencement of next examination. You are, therefore, advised to fill up the
form without unnecessarily waiting for the result and get it cancelled at a later date if so required.
No student is allowed to reappear in an examination or submitting assignments for improving the
marks/grade after successfully passing it.
The Study Centre is the contact point for you. The University cannot send communication to all the
students individually. All the important communications are sent to the Coordinators of the Study Centres
and concerned Regional Directors. The coordinators would display a copy of such important
circular/notification on the notice board of the Study Centre for your benefit. You are, therefore, advised
to get in touch with your Coordinator for day-to-day information about assignments, submission of
examination forms, date-sheet, list of students admitted to a particular examination, declaration of result,
etc.
While communicating with the University regarding examination, please clearly write your enrolment
number and complete address. In the absence of such details, we will not be able to attend to your
problems.
Early Declaration of Results: You can apply for early declaration of term-end examination results with a
fee of Rs. 1000/- per course. The application for early declaration of results shall be entertained only
if you have been selected for any post or applied for further studies. Mark-sheet/certificate for
qualifying examination is required to be submitted to the institution by a particular date. You must
compulsorily submit documentary evidence (proof) in support of the reason for early declaration of your
result.
Early declaration of result is permissible in term-end examination for theory courses only. This facility is
not applicable for practical/lab courses, project, workshop, assignments, seminar, etc. based
courses. The application for early declaration of results shall be entertained for final year courses or
maximum of four backlog courses only. Prescribed fee @ Rs. 1000/- per course shall be payable by
Demand Draft in favour of ‘IGNOU’ and payable at New Delhi. Application form along with required
amount of fee must be submitted to the Registrar, SED, IGNOU, Maidan Garhi, New Delhi-110068 before
the date of the commencement of term-end examination i.e., before 1st June and 1st December
respectively. Application form for Early Declaration of Results is placed in this book. (See section 14 -
Formats for Students use).
Re-evaluation of Term-end Examination: After the declaration of term-end examination results, if you
are not satisfied with the marks awarded, you can request the University to re-evaluate your answer scripts
on payment of Rs. 750/- per course. Application for re-evaluation shall be submitted in the prescribed
format to the Registrar, SED, IGNOU, Maidan Garhi, New Delhi-110068 along with the fee of Rs. 750/-
per course in the form of Demand Draft drawn in favour of IGNOU and payable at New Delhi.
Application for re-evaluation must be made before 31st March for the term-end examinations held
in December, and 30th September for the term-end examinations held in June, or within one month
of the declaration of results, whichever is later. The date of declaration of results will be calculated
from the date on which the results of relevant course were placed on the IGNOU website.
After the re-evaluation, the better of the two scores of the original marks and re-evaluation marks will be
considered. Marks so revised shall be incorporated in your record and the revised marks sheet shall be sent
to you within one month from the receipt of the application.
Improvement in Division/Class
Students of the Bachelor degree programme who have completed the programme and wish to improve
their Division / Class may do so by appearing in TEE. Only those students of the programme who fall
short of less than 2% marks to secure 2nd and 1st division are eligible for reexamination.
Students may apply in the prescribed form from 1st to 30th April for June TEE and from 1st to 31st
October for December TEE along with a fee of ` 750/- per course by means of a demand draft drawn in
favour of IGNOU and payable at New Delhi.
Improvement is permissible in TEE only and not in Practicals /Lab courses, Project, Workshop,
Assignment, Seminar, tutorials, etc.
Students wishing to improve their marks will have to apply within six-months from the date of issue of
final statement of marks/grade card to them, subject to the condition that their registration for the
programme/course being applied for improvement, is valid till the next TEE in which they wish to appear
for improvement. Rules and regulations in detail for this purpose are available at the University’s website.
Obtaining Photocopy of Answer Scripts: After the declaration of result, if the learner is not satisfied
with the marks awarded, he or she can request the University for obtaining Photocopy of Answer Scripts
on payment of ` 100/- per course. The request for obtaining Photocopy of Answer Scripts by the student
must be made within 45 days from the date of declaration of result to the Student Evaluation Division,
IGNOU, New Delhi in the prescribed format alongwith a fee of ` 100/- per course to be paid online.
While communicating with the University regarding examinations for that purpose for any matter, please
write your name, enrolment number, name of the programme and complete address. In the absence
of such details, we may not be able to attend to your problems. Application form for re-evaluation of
Answer Scripts is placed in this book. (See section 14 - Formats for Students use).

Important: Remember, you will be eligible to appear for June Term-end examination.
Subsequently you can appear in December/June Term-end examination till you complete the
course successfully or till you have valid registration with the University.

9 UNIVERSITY RULES
Educational Qualifications Awarded By Private Institutions
Any educational qualification awarded by the Private Universities established under the provisions of the
“Chhattisgarh Niji Kshetra Vishwavidyalaya (Sthapana Aur Viniyaman), Adhiniyam, 2002” are non-
existent and cannot be made the basis of admission to higher studies with IGNOU.
Validity of Degree for Admission
Bachelor‘s Degree means, Bachelor‘s Degree of not less than three years duration.

Simultaneous Registration
As per the University policy, a student is allowed to pursue two academic programmes simultaneously
through ODL / Online mode, as per the illustration given below.

One Certificate Programme with any Admission in both programmes can be taken in the
other Programme same admission cycle
One UG + One PG Programme* Admission has to be taken in two
Two UG Programmes* different admission cycles
*Admission can be taken ONLY in specified
Two PG Programmes*
Programmes. Details are available on the IGNOU
website.

Certain programmes are not allowed under the simultaneous registration. Students are advised to
visit the following link for more details:
http://www.ignou.ac.in/userfiles/Notification%20Simultaneous%20programs%202-9-2022.pdf

There will be no change in the counseling/assignment submission/examination schedule in case dates for
the above clash in the programmes in which a student has taken admission.

Re-Registration

Re-registration‖ means registration in the next semester/year of a programme, wherever

applicable. Learners are advised to submit the Re-Registration (RR) forms ‗Online‘ on the web portal
www.ignou.ac.in. as per schedule being notified by the University from time to time, irrespective of
the fact that whether the learners appeared in the examination or not or whether they arepassed or
not in the course(s) registered in the current academic session. If the Re-Registration in any of
the programme is not available online or for any other reason as specified by the University, Learners
should submit their RR forms at the respective Regional Centre ONLY and nowhere else. If any
student submits the ‗Offline‘ ReRegistration Form at any other Regional Centre than the allocated
Regional Centre, and consequently misses the scheduled date and a semester/ year, he/she will
have no claim on the University for regularization. International students of the University pursuing
their programme from India are also advised to submit re- registrations form online. Offline forms, if
any, may be submitted to the International Division of the University.
Additional time for Learners with Disability
a) Learners with a disability of 40% or more are given additional 2 (two) years beyond the maximum
duration prescribed for all academic programmes.
b) Learners with disability seeking benefit of the aforesaid facility should submit the ‗Disability
Certificate issued by the competent authority at the Regional Centre concerned, which, in turn will
verify it, make entry in the data base and transmit the data to SRD for updating in the Master records.
Reservation for Scheduled Castes and Scheduled Tribes, non- creamy layer of OBC,
Economically Weaker Sections (EWS) for admission in Central Educational Institutions
The University provides reservation of seats for Scheduled Castes and Scheduled Tribes, non-
creamy layer of OBC, Economically Weaker Sections, (as notified by MHRD vide OM 12-4/019-U1
dated January 2019), War Widows, Kashmiri Migrants and Physically Handicapped learners, as per the
Government of India rules, for admission to its programmes in whch there are limited number of seats and
admission is through a merit lst. However, submission of forged certificate under any category shall make
the student liable not only for cancellation of admission but also legal actionas per Government of India
rules.

Ministry of Human Resource Development, Department of Higher Education, Govt. of India, vide their
Office Memorandum F.No. 12-4/2019-Ul, dated 17th January, 2019, on the subject cited above, has
conveyed that in accordance with the provisions of the Constitution (One Hundred and Third Amendment)
Act 2019, and in reference of Ministry of Social Justice and Empowerment vide OM No. 20013/01/2018-
BC-II dated 17th January, 2019, enabling provision of reservation for the Economically Weaker Sections
(EWSs) who are not covered under the existing scheme of reservations for the Scheduled Castes, the
Scheduled Tribes and the Socially and Educationally backward Classes, it has been decided to provide
reservation in admission to educational Institutions subject to a maximum of ten per cent of the total seats
in each category. The provision of reservations to the Economically Weaker Sections shall be in
accordance with the directions contained in the OM No. 20013/01/2018-8C-11 dated 17th January, 2019
of the Ministry of Social Justice & Empowerment subject to the condition mentioned in the Office
Memorandum of MHRD.
Accordingly, the reservations shall be provided to EWSs for admission in the University from the
academic year 2019-20 onwards beginning academic session July 2019. The reservation shall be
applicable only in Programmes having seat restriction.

Scholarships
The learners enrolled in IGNOU are eligible for Government of India Scholarships. They are advised visit
the National Scholarship Portal of the Government of India https://scholarships.gov.in/ and submit their
application online. For further details students may contact headquarters, Student Service Centre can be
contacted for details.

Students belonging to the Scheduled Caste category may apply for financial assistance under the Centrally
Sponsored Scheme of Post Matric Scholarship. Details of the Scheme are available at
https://scholarships.gov.in/public/schemeGuidelines/Postmatric_SC.pdf

Students belonging to the Scheduled Tribe category may apply for financial assistance under the Centrally
Sponsored Scheme of Post Matric Scholarship. Details of the Scheme are available at
(1) https://scholarships.gov.in/public/schemeGuidelines/Goa/Goa_3004_G.pdf
(2) https://scholarships.gov.in/public/schemeGuidelines/tribalfellowshipguideline.pdf
Registration fee, Cancellation of Admission and Refund of Fee paid for Re-Registration to a
programme will not be refunded in any case.
A non-refundable Registration Fee of as prescribed time to time (unless specified otherwise) shall be
charged along with the programme fee of first semester/year at the time of admission.

If a student applies for cancellation of admission and refund of fee, the refund request will be considered
as per the University policy available on website: www.ignou.ac.in

The refund request will be considered as under: -

Grounds for refund Modified policy

Double/multiple payments by the student for the Fee of ONE programme will be
same programme due to failure of online retained. Programme fee for
transaction remaining attempts will be refunded
including the registration fee.
Payments by the student for more than one non – Fee of ONE programme will be
permissible programme in the same session. retained as per the choice of the
student. Fee for remaining
programme(s) will be refunded after
deduction of registration fee.
Rejection/cancellation of admission form by the Full programme fee will be refunded after
University due to non-fulfillment of minimum deduction of the registration fee.
eligibility criteria/non-recognition of qualification
or its equivalence/due to commission of
mistake/concealment of information or otherwise
by the student.
Cases where the University decides to withdraw Full programme fee will be refunded including
the programme due to any reason. the registration fee.

In cases where the Before After confirmation of admission

student does not want to confirmation
continue with the of admission
programme and seeks
a) Full Programme fee b)Within 15 days after confirmation
cancellation of shall be refunded. of admission
application and refund of – Refund shall be made a er deduc on of Rs. 500/
programme fee. from Programme fee. Registra on fee shall not be
The refunded.
Registration fee c)Within 16-90 days after
shall not be confirmation of admission
refunded Refund shall be made a er deduc on of Rs. 1000/-
Registra on fee shall not be refunded.
 d) Beyond 90 days after confirmation
of admission
No refund shall be made.
Notes:
1) While counting the period, the date on which request for cancellation of admission is received from
the candidate, shall be taken into account.
2) The date on which admission is confirmed, shall be excluded while counting the period.
3) The refund will be reverted to the same Debit/Credit Card/ Net Banking Account from where the
payment has been received. However, where the validity of the Debit/Credit Card expires in between,
and the bank accepts the refund in spite of expiry of validity of the card, the user will be responsible
for getting the money of refunded from such bank. In cases where the refund is not accepted by the
bank under the said Debit/ Credit Card account, or the closure of the payment gateway through which
the payment was initially received, the refund of fee will be made through NEFT after obtaining the
account details from the student. In cases of (a) to (c) above, the candidate will make a written/email
request to the Registrar, SRD for such a refund.

Digital Study Material and Assignments

The University has a provision to provide soft copy of the self-learning material in place of printed
material. A learner opting for the soft copy will be given a discount of 15% in the Programme Fee.
The Option to this effect has to be indicated by the learners while filling in the Online Admission Form.
Such learners will not be given printed self-learning material. The University has digitized the study
material for different prorammes. The digitized material is available on eGyankosh, the digital repository
of the University.
The University encourages the use of digital study material. It has been decided that as an incentive 15%
concession shall be given to the students who opt for digital study material in place of printed
study material.
The University sends study material to all the students and if a student does not receive the same for any
reason; whatsoever, the University shall not beheld responsible for that.
Assignments for the current session are made available on the website. Students are advised to download
the same.
For non-receipt of study material, learners are required to write to the Registrar, Material Production and
Distribution Division, IGNOU, Maidan Garhi, New Delhi – 110 068.

Credit Transfer
Credit transfer means allowing a student of another university to get admitted to IGNOU for completing
any equivalent degree/diploma programme on the basis of credits obtained by him/her from that
University. A student thus admitted need not write IGNOU examinations for such courses which are
found equivalent to and for which appropriate credits would be deemed to have been acquired for, and for
purposes of fulfilling the IGNOU requirements for award of a degree/diploma.
Students who want to avail of credit transfer shall get registered with IGNOU for the programmes they
want to study. All the applications for this purpose should be addressed to The Registrar, Student
Registration Division, IGNOU, Maidan Garhi, New Delhi-110068.
The facility of credit transfer under Academic Bank of Credits envisioned in the National Education
Policy 2020 is also available.
Please visit to ignou‘s website. The Internal Credit Transfer Form and guidelines are available on the
following link:
http://www.ignou.ac.in/ignou/studentzone/download/InternalCredittransferscheme

Counselling and Examination Centre

All Learner Support Centres, Programme Learner Support Centres, special Learner Support Centres are
not Examination centres. Practical Examination need not necessarily be held at the centre where the
learner has undergone counselling or practicals.

Correction of Address and Learner Support Centre Change

Students can initiate the request for change of address, Learner Support Centre and regional centre online
from their user account. The user account is to be created at https://ignou.samarth.edu.in by clicking ‗New
Registration. Further student may email the details to their respective regional centre.

Change of Regional Centre

When a learner wants to transfer from one region to another, he/she has to write to that effect to the
Regional Centre from where he/she is seeking a transfer marking copy to the Regional Centre where
he/she would like to be transferred to. Further, he/she has to obtain a certificate from the Coordinator of
the Learner Support Centre from where he/she is seeking transfer regarding the number of assignments
submitted. The Regional Director from where the learner is seeking the transfer will transfer all records
including details of fee payment to the new Regional Centre For change of region in practical oriented
Programmes like computer programmes, B.Sc. etc., ‗No Objection Certificate is to be obtained from the
concerned Regional Centre/Learner Support Centre where the learner wishes his/her transfer.
In case any learner is keen for transfer from Army/Navy/ Air Force Regional Centre to any other Regional
Centre of the University during the cycle/session, he/she would have to pay the fee-share money to the
Regional Centre. In case the learner seeks transfer at the beginning of the session/cycle, the required
programme course fee for the session/cycle shall be deposited at the Regional Centre. However, the
transfer shall be subject to availability of seats wherever applicable.
Eligibility for Term End Examinations
The learners are instructed to refer to Page No. 19, para 1.17 Evaluation System sub-head ‗Termend
Examination and Payment of Examination Fee before submitting Examination Form for appearing in the
June as well as December Term-end examination. A learner having exhausted the maximum duration of a
programme should not apply for appearing at the Term-end examination of any course without getting re-
registered/sought readmission for the same. Otherwise, the result would be with held in such cases.
The students seeking admission to CBCS based Bachelor Degree Programme in July 2019 admission
session will be allowed to appear for the term end examinations for all the courses of first and second
semesters together in June 2020 TEE only. Subsequently, as per the existing practices they will be allowed
to appear in both December and June term end exam to complete their courses. Students can appear for the
TEE for only those courses for which the student has opted and has submitted the assignment within the
stipulated period.

Change of Category
Please note that any request for change of category code shall not be entertained by the University after
finalization of admissions. Similarly, for the entrance test based and merit based programmes, request
for change of category will not be entertained once the Forms are finally submitted by the prospective
learners.
Correction/Change of Name/Surname of Learner
Spelling mistakes, if any, committed at the time of data entry stage will be rectified at the Regional
Centre and corrected data transmitted to Student Registration Division for updating in the database.
However, Learners are expected to write their correct name (as indicated in the High School Certificate)
in the Admission Form. In case any change in the name (other than the one mentioned in his/her High
School Certificate), then it is mandatory for the prospective learners to furnish legal evidence of having
changed his/her name/ surname while submitting the admission form.
For Change of Name/Surname, after confirmation of admission, the learners are required to submit the
following documents at the Regional Centre, for on ward transmission to Registrar, SRD: a) Original copy
of Notification in a daily newspaper notifying the change of name;
b) Affidavit, in original, on non-judicial Stamp Paper of the appropriate value sworn in before 1st
Class Magistrate specifying the change in the name;
c) Marriage Card/Marriage Certificate in case of women candidates for change in surname;
d) Gazette Notification, in original, reflecting the change ofname/surname;
e) Demand Draft of Rs.500/- drawn in favour of IGNOU payable at New Delhi.
Request for correction and/or change of Name / Surname will be entertained only before award of
the Degree/Diploma/Certificate. For change/correction of name after completion of programme, but
before award of degree please see the guidelines available at:
http://www.ignou.ac.in/userfiles/Notification%20(4)(3).pdf

Disputes on Admission & other University Matters

The University takes appropriate administrative and disciplinary measures for smooth functioning of its
day-to-day operations in accordance with the prevailing rules and guidelines. In case of disputes on
Admission and other University Matters, the place of jurisdiction of filing of lawsuit, if necessary, will be
New Delhi/Delhi ONLY.

Recognition of IGNOU Programmes

The degrees awarded by IGNOU are recognized by UGC. The details are available at
http://ignou.ac.in/ignou/aboutignou/division/srd/Recognition

IGNOU Degrees/Diplomas/Certificates are recognized by all member universities of the Association of

Indian Universities (AIU) and are at par with Degrees/Diplomas/ Certificates of all Indian

Universities/ Institutions, as per UGC Circular letter No.F.1-52/2000 (CPP-II) dated 5 th May, 2004.

Issue of Duplicate Marksheet

A Duplicate Grade card is issued after a request is made on the prescribed form alongwith a demand draft
of Rs.200/- drawn in favour of IGNOU, New Delhi. The form for the purpose is given in this Programme
Guide.
Simultaneous Registration
Students who are already enrolled in a programme of one year or longer duration can also simultaneously
register themselves for any certificate programme of 6 months duration. However, if there is any clash of
dates of counselling or examination schedule between the two programmes taken, University will not be
in a position to make adjustment.
Refund of Fee
Fee once paid will not be refunded under any circumstances. It is also not adjustable against any other
programme of this University. Programme fee may, however, be refunded if admission is not offerred by
IGNOU for any reason.
Migration Certificate
For migration certificate, requisition may be sent to the Regional Director (concerned) along with the
following documents:
i) Application can be obtained from the Headquarter or photocopy of the one given in Programme
Guide can be used.
ii) Attested copy of the mark-sheets
iii) Fee of Rs. 500/- in the form of Demand Draft drawn in favour of IGNOU payable at the city where
concerned Regional Centre is located.
Samples of various forms currently used in the University are provided in the Programme Guide.
Whenever you need any of these, please take a photocopy, fill it and send it to us.
How to approach the University
During the course of your study, you might require some further information or knowledge about rules
and regulations. You must know whom to contact for a specific information. We are providing you
information about these matters in Section 10 under the heading ‘Whom to Contact for What’.
The information about the suitable forms for specific purpose is also provided in Section 14 ‘Formats for
Students’ of this Programme Guide. Whenever you need, take a copy of the relevant form and send it as
per instructions given in the form.

10 GRIEVANCE REDRESSAL: WHOM TO CONTACT

FOR WHAT?
During the course of your study you might require some additional information about rules and
regulations as well as how to resolve some of the issues in completing your study at IGNOU. You must
know whom to contact for specific information. Here is a list of addresses and contact numbers and emails
of offices in the University to contact for specific information or problem.

Contact Details of Student Service Centre

1 General Enquiry (Student Support Phone: 011-29572514, 29572513, 29572516

Services and Student Grievances,
pre-admission Inquiry of various
Programmes in IGNOU, etc)
2. Director, SSC, IGNOU, Maidan Phone: 011-29572505
Garhi, New Delhi – 110068 Email: directorssc@ignou.ac.in,
ssc@ignou.ac.in
Sl. Issues Authority to be contacted
No.
1 Identity Card, Fee Receipt, Bonafide Concerned Regional Centre
Certificate, Migration, Certificate,
Scholarship Forms, change of name,
correction of name/address
2 Non-receipt of study material Registrar (MPDD), IGNOU, Maidan Garhi, New
Delhi-110068 mpdd@ignou.ac.in, Ph: 011-
29572008, 29572012
Change of Elective/Medium/opting
3 of left over electives/ Deletion of Concerned Regional Centre
excess credits
4 Credit Transfer Student Registration Division, Block No. 1 &
3, IGNOU, Maidan Garhi, New Delhi-110068
Email: registrarsrd@ignou.ac.in
5 Purchase of Audio/Video CDs Marketing Unit, EMPC, IGNOU, Maidan Garhi,
New Delhi110068
Email: empcmktunit@ignou.ac.in
Director of the School concerned
6 Academic Content (www.ignou.ac.in)
7 Approval of a Project Synopsis Project Co-ordinator in the Concerned School of
Studies/ Regional Centres
8. International Students residing in Director, International Division, IGNOU,
India should contact Block-15, Section K, Maidan Garhi, New
Delhi. Tel. Nos. :
29533987; 29571681
E-mail : internationaldivision@ignou.ac.in
Sl. Issues related Contact Controlling E-mail ID
No. No. Officer &
Telephone No.
9 Issue of Degree/ Diploma 011- convocation@ignou.ac.in
Certificate/ Despatch of 29572213
returned 011- Asstt.
Degrees/ Verification of 29535438 Registrar
Degrees/Convocation 01129572224
10 Issue of Hall Ticket/ 011- Asstt. bhavna@ignou.ac.in
Correction in the hall ticket 29572209 Registrar ssbhandari@ignou.ac.in
for handicapped student s/ examiii@ignouac.in
011- 01129535064
Non-receipt of hall tickets
for term-end- examination 29572202
& Entrance Test/Entrance,
Test Results/Queries related to
dispatch of attendance, list of
examinees etc./ writer
11 Declaration of results of Masters 011- Section mdresult@ignou.ac.inbdres
& 29572212 Officer 011- ult@ignou.ac.in
Bachelors degree level 29536103
programme/Issueof practicalsed@ignou.ac.in
grade card and provisional
certificate of Masters and
Bachelors degree level prog./
Practical marks of all
programmes
12 Declaration of results of 011- Section bdresult@ignou.ac.indpresu
Masters, 29572211 Officer 011- lt@ignou.ac.in
Bachelor and Diploma 29536743
programme/Issue of gradecard
and provisional certificate of
Masters, Bachelor and Diploma
level programme
13 Declaration of results of DPE 011- Section cpresult@ignou.ac.in
and Certificate programme/ 29572208 Officer 011-
Issue of grade card and 29536405
provisional
certificate of DPE &
Certificate level
programme
14 Verification of genuineness 011- Section gcverification@ignou.ac.in
ofprovisional certificate and 29572210 Officer 011-
grade card/ Issue of Transcript 29536405
15 Queries related to UFM cases 011- Section Officer ufmgroup@ignou.ac.in
29572208
011-
29576405
16 Status of Project Report of all 011- Asstt.Registr projects@ignou.ac.in
Programmes/ Dissertation and 29571324 ar 011-
Viva marks 011- 29532294
29571321
17 Queries related to Assignment 011- Asstt.Registr assignment@ignou.ac.in
Marks 29571325 ar 011-
29571313
 011-
29571319

18 011- Asstt. Registrar sedgrievance@ignou.ac.in

Students general enquiries and 29572218
grievances/ Issue of duplicate 011-
mark sheet 29571313
29 Discrepancy in grade card, 011- Dy. Director/
non updation of 29572208 Asstt.Director mdresult@ignou.ac.in
grade/marks in the grade 011- bdresult@ignou.ac.in
card etc. 29572211 bdpresult@ignou.ac.in
011- dpresult@ignou.ac.in
29572212 cpresult@ignou.ac.in

Most of the operations of the University are online. Wherever you are required to submit a hard copy, the
University has made available different application forms on its website. Download these forms from the
Student Zone of the University website.
Prof. Nawal Kishor, Email- nkishor@ignou.ac.in, Tel: 011-29573026 and Prof. Madhulika
P. Sarkar, Email- madhulikap.sarkar@ignou.ac.in, Tel: 011-29573023 (Programme
Coordinators), SOMS, IGNOU, Maidan Garhi, New Delhi-110068.

IGNOU operates through its Regional Centres and Study Centres for providing student support service.
The Regional Centres will provide more of administrative support such as receipt and process of
application form conduct of interview (if requested), confirmation of admission and re-registration,
monitoring of student support service through study centres, conduct of term-end-examination, conduct of
evaluation of project and workbooks and viva-voce etc. whereas study centres actually attend to academic
and administration queries and conduct face to face contact sessions and others. In fact a study centere is
the face of the University and periodically the study centre will be the college for a student for all practical
purposes.
The students selected for the BBA (Retailing) will be attached with one of the Study Centre/Programme
Study Centre under the purview of a particular Regional Centre. The Study Centre will be his/her college
for utilizing academic and administrative support. The Study Centres will provide the following services:
 Sale of Student Handbook and Prospectus.
 Pre-admission counselling.
 Induction for newly enrolled learners.
 Counselling Schedules for organising two spells of academic counselling of 5 days each for each
batch.
 Organise theory and practical counselling sessions.
 Arrange audio and video programmes.
 Arrange schedules and organise Radio, TV and teleconferencing.
 Provide library facility for reference purposes.
 Handle students’ assignments and provide marks/grades and feedback on assignments to learners
within 30 days from the date of submission.
Attend to learners’ queries and maintain register for such queries.
 Maintain records of students’ attendance, assignment submission and grades/marks for continuous
assessment.
 Forward marks of assignments and Workbook and Viva-voce to the Regional Centre.
 Conduct Entrance and Terminal Examinations, in case the Centre has been allotted as an
Examination Centre (subject to Centre’s acceptance and University’s notification).
 Conduct Term-End Exam/Practicals/Lab Practicals, in case the Centre has been allotted
Examinations (theory/practical)(subject to Centre’s acceptance and University’s notification).
 11 REGIONAL CENTRE CODES AND ADDRESSES
Sl. REGIONAL CENTRE, ADDRESS OF THE JURISDICTION
NO. NAME AND CODE NO. REGIONAL CENTRE
OF LEARNER SUPPORT TEL., FAX & E-MAIL
CENTRES

1. AGARTALA REGIONAL DIRECTOR IGNOU STATE OF TRIPURA (DISTRICT:

RC CODE :26 REGIONAL CENTRE DHALAI, NORTH TRIPURA,SOUTH
M.B.B. COLLEGE COMPOUND TRIPURA, WEST TRIPURA, GOMATI,
P.O. AGARTALA COLLEGE KHOWAL, SEPAHIJALA, UNOKOTI)
AGARTALA – 799004,TRIPURA
PH.OFF : 0381-2519391/2516714
FAX :0381-2516266
E-MAIL : rcagartala@ignou.ac.in
2. AHMEDABAD REGIONAL DIRECTOR IGNOU STATE OF GUJARAT (DISTRICT:
RC CODE : 09 REGIONAL CENTRE AHMEDABAD, ANAND,
OPP. NIRMA UNIVERSITY SARKHEJ BANASHKA NTHA, BHARUCH,
GANDHINAGAR HIGHWAY CHHARODI DAHOD, GANDHI NAGAR,
AHMEDABAD - 382481, GUJARAT MESHANA, PATAN, SABARKANTHA,
PH.OFF : 02717-242976 SURAT, VADODARA, VALSAD,
FAX : DANG, KHEDA, NARMADA,
E-MAIL : rcahmedabad@ignou.ac.in NAVSARI, PANCHMAHAL, TAPI
ARAVALLI), DAMAN & DADRA
NAGAR HAVELI (U.T)
3. AIZWAL REGIONAL DIRECTOR IGNOU STATE OF MIZORAM (DISTRICT :
RC CODE : 19 REGIONAL CENTRE AIZWAL, LUNGLEI, KOLASIB,
HOUSE NO. YC-10, ROPIRA BUILDING, MAMIT, SERCHHIP, SAIHA,
CHALTLANG DAWRKAWN, CHAMPHAI,
AIZAWL - 796012, MIZORAM LAWNGTLAI,SAITUAL,HNAHTHIAL)
PH.OFF : 0389-2391692/2390669
E-MAIL : rcaIzwal@ignou.ac.in
4. ALIGARH REGIONAL DIRECTOR IGNOU STATE OF UTTAR PRADESH
RC CODE : 47 REGIONAL CENTRE (DISTRICT: ALIGARH, BUDAUN,
SRI TIKA RAM KANYA ETAH, ETAWAH,FIROZABAD,
MAHAVIDYALAYA,RAMGHAT ROAD, KASGANJ (KASHIRAM NAGAR),
ALIGARH-202001, UTTAR PRADESH HATHRAS (MAHAMAYA NAGAR),
PH.OFF : 0571-2700120,2701365 MAINPURI
FAX :0571-2402147
E-MAIL : rcaligarh@ignou.ac.in

5. REGIONAL DIRECTOR STATE OF ODISHA

IGNOU REGIONAL CENTRE
ANGUL (DISTRICT : SAMBALPUR,
ANGUL PLOT NO.758-759,
RC CODE : 89 JHARSUGUDA, SUNDARGARH,
SIMILIPADA CHOWK ANGUL 759122 ODISHA
BARGARH, DEBAGARH,
PH.OFF: 06764 - 230016/17 SUBARNAPUR, BOUDH AND
(For Students Support Services) 230018
ANGUL)
(RC Office: Administration & Finance) 230019
(RD Office)
E- MAIL: rcangul.ignou.ac.in
5. BANGALORE REGIONAL DIRECTOR IGNOU
STATE OF KARNATAKA ( DISTRICT:
RC Code: 13 REGIONAL CENTRE
BANGALORE, BANGALORE RURAL,
BMTC Old Divisional Office (South)No.70-46-30/11
CHIKBALLAPUR, CHITRADURGA,
Ward No.117, Behind BMTC Bus Stand,
Shanthinagar, BA NGALORE-560027,KARNATAKA DAVANAGERE, KOLAR,
PH.OFF :080-29607272/29601235, SHIMOGA, TUMKUR, RAMANAGARA,
CHAMARAJANAGAR, CHIKMAGALUR
Mob.No.9449337272
DAKSHINA KANNADA, HASSAN,
FAX :080-26644848
KODAGU, MANDYA, MYSORE, UDUPI)
E-MAIL : rcbangalore@ignou.ac.in

46
6. BHAGA LPUR REGIONAL DIRECTOR IGNOU STATE OF BIHAR ( DISTRICT:
RC CODE: 82 REGIONAL CENTRE BHAGALPUR, BANKA & MUNGER)
ROOM NO.305, INSTITUTIONAL AREA
MITHAPUR, PATNA-800001, Bihar Ph.
No. 0641-2610055
E-MAIL : rcbhagalpur@ignou.ac.in

7. BHOPAL REGIONAL DIRECTOR IGNOU STATE OF MADHYA PRADESH

RC CODE: 15 REGIONAL CENTRE (DISTRICT: ALIRAJPUR, BHIND, DATIA,
12, ARERA HILLS, BHOPA L-462 011 HARDA, KHANDWA, MANDSAUR,
MADHYA PRADESH NEEMUCH, RAJGARH, SHAJAPUR, BAWANI,
PH.OFF : 0755-2578455/ 2578452/ 2762524 BHOPAL, DEWAS, GUNA, HOSHANGABAD,
FAX :0755-2578454 JHABUA, KHARGONE, MORENA, RATLAM,
E-MAIL : rcbhopal@ignou.ac.in SHEOPUR, VIDISHA, ASHOK NAGAR,
BETUAL, BURHANPUR, DHAR, GWALIOR,
INDORE, RAISEN, REWA, SEHORE,
SHIVPURI, UJJAIN)
8. BHUBANESHWAR STATE OF ORISSA :
REGIONAL DIRECTOR IGNOU
RC CODE: 21 REGIONAL CENTRE BHA DRAK, BALASORE, CUTTACK,
C - 1, INSTITUTIONAL AREA DHENKANAL, GANJAM, GAJAPATI,
BHUBANESHWAR-751 013 JAJPUR, JAGATSINGHPUR, KHORDHA,
ORISSA KEONJHAR, KANDHAMAL, KENDRAPARA,
PH.OFF : 0674-2301348/2301250/2301352 MAYURBHANJ,NAYAGARH, PURI, SRC-
FAX :0674-2300349 KANDHMAL
E-MAIL : rcbhubaneswar@ignou.ac.in

9. BIJAPUR REGIONAL DIRECTOR IGNOU STATE OF KARNATAKA COVERING

RC CODE: 85 REGIONAL CENTRE (DISTRICTS BAG LKOTE, BIJAPUR,
1st Floor, Plaza II, Tourism Department Building BIDAR, GULBARGA, KOPPAL RAICHUR,
(Opposite to Dr.B.R.Ambedkar Stadium) Indi Road YADGIR, HAVERI, GADAG, BELLA RY,
VIJAYAPURA-586101 KARNATAKA BELGAUM AND DHARWAD) STATE OF
PH.OFF : 08352-252006 MAHARASHTRA (DISTRICTS
FAX : 08352-256005 SOLAPUR,LATUR)
E-MAIL : rcbijapur@ignou.ac.in

10. CHANDIGARH REGIONAL DIRECTOR STATE OF PUNJAB (DISTRICT: PATIALA,

RC CODE: 06 IGNOU REGIONAL CENTRE MOHALI, RUP NAGAR, FATEHGARH
Chaudhry Devi Lal Memorial Centre for Learning SAHEB), STATE OF HARYANA
(CCDL) Plot No 5 Madhya Marg Sector-28 (DISTRICT: AMBALA, PANCHKULA),
Chandigarh-160002 CHANDIGARH (U.T.)
E-Mail: rcchandigarh@ignou.ac.in
E-MAIL : rcchandigarh@ignou.ac.in

11. CHENNAI REGIONAL DIRECTOR IGNOU STATE OF TAMIL NADU ( DISTRICT:

RC CODE: 25 REGIONAL CENTRE CHENNAI, CHENGALPATTU,THIRUVALLUR,
PERIYAR THIDAL, # 84/1,EVK SAMPATH SALAI KANCHIPURAM, VELLORE,
VEPERY, CHENNAI–600007, TAMILNADU RANIPET,TIRUPATTUR,THIRUVANNAMALAI
PH.OFF : 044-26618040,26618489 , KRISHNAGIRI, DHARMAPURI, SALEM,
FAX :044-24312799 NAMAKKAL, KALLAKURICHI, VILLUPURAM,
E-MAIL : rcchennai@ignou.ac.in CUDDALORE,MAYILADUTHURAI,
PERAMBALUR, NAGAPATTINAM,
PUDUCHERRY (U.T.)
12. COCHIN REGIONAL DIRECTOR IGNOU STATE OF KERALA (DISTRICT:
RC CODE: 14 REGIONAL CENTRE ALAPPUZHA, ERNAKULAM, IDUKKI,
KALOOR COCHIN - 682 017, KERALA KOTTAYAM, PALAKKAD, THIRUSSUR,
PH.OFF : 0484-2340203 LAKSHADWEEP(U.T.)
FAX :NA
E-MAIL : rccohin@ignou.ac.in

47
 13. DARBHANGA REGIONAL DIRECTOR IGNOU STATE OF BIHAR ( DISTRICT: BEGUSARAI,
RC CODE: 46 REGIONAL CENTRE DARBHANGA, EAST CHAMPARAN,
LALIT NARAYAN MITHLA UNIVERSITY CAMPUS, GOPALGANJ,
KAMESHWAR NAGAR, NEAR CENTRAL BANK, SHEOHAR, SITAMARHI, SAMISTIPUR,
DARBHANGA -846004, BIHAR MADUBANI, MUZAFFARPUR & WEST
PH.OFF : 06272-251833,251862 CHAMPARAN)
Mob.No. 9431691933
RC website :www.rcdarbhanga.ignou.ac.in
E-MAIL : rcdarbhanga@ignou.ac.in

14. DEHRADUN STATE OF UTTARAKHAND ( DISTRICT:

RC CODE:31 REGIONAL DIRECTOR IGNOU DEHRADUN, PAURI, CHAMOLI,
REGIONAL CENTRE TEHRI, UTTARAKASHI,
NANOOR KHERA, TAPOVAN, RAIPUR ROAD RUDRAPRAYAG, HARIDWAR, NAINITAL,
DEHRADUN - 248 008 UTTRAKHAND ALMORA, PITHORAGARH, US NAGAR,
PH.OFF : 0135-2789200/2789205 CHAMPAWAT,
FAX : NA BAGESHWAR)
E-MAIL : rcdehradun@ignou.ac.in

15. DELHI 1 REGIONAL DIRECTOR IGNOU STATE OF DELHI (COVERING AREAS

RC CODE: 07 REGIONAL CENTRE OF MEHRAULI, CHANAKYAPURI, LODHI
PLOT NO J-2-1 BLOCK- B 1, MOHAN COOPERATIVE COLONY, SOUTHEXTENSION,
INDUSTRIAL ESTATE, MATHURAROAD, R.K. PURAM, VASANT KUNJ, SAKET,
NEW DELHI - 110 044 GREEN PARK, LAJPAT NAGAR, G.K.,
PH.OFF : 011-26990085, 26990089 MALVIYA NAGAR, BHOGAL, ASHRAM,
FAX :011-26990084 HAUZ KHAS, MUNIRIKA, OKHLA,
E-MAIL : rcdelhi1@ignou.ac.in SANGAM VIHAR, FRIENDS COLONY,
BADA RPUR) STATE OF HARYANA
(DISTRICT: FARIDABAD, PALWAL)

16. DELHI 2 REGIONAL DIRECTOR IGNOU STATE OF DELHI (COVERING AREAS

RC CODE: 29 REGIONAL CENTRE OF KARALA, PRAHLADPUR, BANAGAR,
C/o IAEA HOUSE, 17-B, LIBASPUR, RAMA VIHAR, RANI BAGH,
INDRAPRASTHA ESTATE, SULTAN PURI, BUD VIHAR,
MAHATMA GANDHI MARG, MANGOLPURI, PITAMPURA, JAHANGIR
NEW DELHI - 110 002 PURI, JHARODA MAJA, BURARI, DR.
PH.OFF : 011-23392374/ 23392376, 23392737 MUKHERJEE NAGAR, MODEL TOWN,
FAX :011-23392375 SHAKURPUR COLONY, GTB
E-MAIL : rcdelhi2@ignou.ac.in NAGAR,ASHOK
VIHAR, SHASTRI NAGAR, CIVIL
LINES, YAMUNA VIHAR,
NAND NAGRI BHR)
17. DELHI 3 REGIONAL DIRECTOR IGNOU STATE OF DELHI (COVERING AREAS OF
RC CODE: 38 REGIONAL CENTRE MUNDKA, NANGLOI JAT,
DELHI LIBRARY ASSOCIATION BUILDING, PEERAGARHI, PUNJABI BA GH, BAKA
RANGANATHAN BHAWAN NEAR, ‗C‘ BLOCK, RWALA, MEERA BAGH, MOTI
COMMUNITY CENTRE, NARAINA VIHAR, NAGAR, TILAK NAGAR, TILANGPUR,
NEW DELHI - 110 028 KOTLA, VIKASPURI, SUBHASH
PH.OFF : 011-25774255/25774256 NAGAR, UTTAM NAGAR, JANAKPURI,
E-MAIL : rcdelhi3@ignou.ac.in NAZAFGARH, MAHAVIR ENC.,
SAGARPUR, DWARKA,PALAM, PALAM
FARMS, KAPASERA, DHAULA KUAN,
NARAINA, MAHIPALPUR, MANSAROVAR
GARDEN) STATE OF HARYANA
(DISTRICT: GURGAON, MEWAT)

18. DEOGHAR REGIONAL DIRECTOR STATE OF JHARKHAND COVERING

RC CODE: 87 IGNOU REGIONAL CENTRE (DISTRICTS DEOGHAR, GODDA,
MANDAKINI SADAN BASUWA DIH, SAHIBGANJ, PAKUR, DUMKA, JAMTARA, &
ROHINI ROAD, DEOGHAR, GIRIDIH)
JASIDIH, JHARKHAND- 814142
PH.OFF : 06432-34448
E-MAIL : rcdeoghar@ignou.ac.in

48
19. GANGTOK REGIONAL DIRECTOR STATE OF SIKKIM
RC CODE: 24 IGNOU REGIONAL CENTRE (DISTRICT:GANGTOK,PAKYONG,GYALS
5TH MILE TADONG, NH-10, BELOW CENTRAL HING,SORENG,MANGAN,NAMCHI)
REFERAL HOSPITAL,
GANGTOK - 737102 SIKKIM
PH.OFF :03592-231102
FAX : 03592-231103
E-MAIL : rcgangtok@ignou.ac.in

20. GUWAHATI RC REGIONAL DIRECTOR STATE OF ASSAM ( DISTRICT:

CODE:04 IGNOU REGIONALCENTRE KARBIANGLONG, MARIGAON,
HOUSE NO 71, GMCH ROAD, CHRISTIAN BASTI DARRANG, KAMRUP, NALBARI,
GUWAHATI-781005, ASSAM BARPETA, BONGAIGAON, GOALPARA,
PH.OFF : 0361-2343771/ 2343785 KOKRAJHAR, DHUBRI, NORTH CACHAR
FAX :0361-2343784 HILLS, CACHAR,
E-MAIL : rcguwahati@ignou.ac.in HAILAKANDI,KARIMGANJ,
KAMRUP METROPOLITAN, BAKSA,
UDALGURI, CHIRANG,BAJALI)

21. HYDERABAD REGIONAL DIRECTOR IGNOU STATE OF TELENGANA ( DISTRICT:

REGIONAL CENTRE ADILABAD,BHADRADRIKOTHAGUDEM,
RC CODE: 01
First Floor, M-5 Block, Manoranjan Complex, HYDERABAD,
Telangana State Housing Board Complex, JAGTIAL,JANGAON,JYAYASHANKAR
(Adjacent to Gandhi Bhavan Metro Station, M J Road BHOOPALPALLY,JOGULAMBA-
Nampally, HYDERABAD - 500001,Telangana GADWAL,KARIM NAGAR,
PH.OFF : 040-23117550, Mob.No.9492451812 KAMAREDDY,KOMARAM BHEEM
FAX :NA ASIFABAD,KHAMMAM, MEDAK,
E-MAIL : rchyderabad@ignou.ac.in MAHABUB NAGAR,
MAHABUBABAD,MANCHERIAL,
MEDCHAL,MEDAK, NALGONDA,
NAGARKURNOOL,
NIZAMABAD,NIRMAL,PEDDAPALLE,
RAJANNA SIRCILLA, RANGA
REDDY,SANGAREDDY,SIDDIPET,SU
RYAPET,VIKARABAD,WANAPARTHY,
WARANGAL (RURAL), WARANGAL
(URBAN),YADADRI-BHUVANAGIRI,
MULUGU,NARAYANPET
22. IMPHAL REGIONAL DIRECTOR IGNOU STATE OF MANIPUR (DISTRICT:
RC CODE: 17 REGIONAL CENTRE BISHNUPUR, CHURACHANDPUR,
ASHA JINA COMPLEX, NORTH AOC CHANDEL, IMPHAL EAST, IMPHAL
IMPHAL-795001MANIPUR WEST, SENAPATI, TAMENGLONG,
PH.OFF : 0385-2421190/2421191 THOUBAL, UKHRUL)
FAX :0385-2421192
E-MAIL : rcimphal@ignou.ac.in, ignouimp@gmail.com
23. ITANAGAR RC REGIONAL DIRECTOR IGNOU STATE OF ARUNACHAL PRADESH
CODE: 03 REGIONAL CENTRE (DISTRICT: ANJAW, CHANGLANG,
HORNBILL COMPLEX, ‘‗C‘ SECTOR (NEAR EAST KAMENG, EAST SIANG, KURUNG
CENTRAL SCH.) NAHARLAGUN KUMEY, LOHIT, LOWER DIBA NG
ITANAGAR -791110, ARUNACHAL PRADESH VALLEY, LOWER SUBANSIRI, PAPUM
PH.OFF : 0360-2247536, 0360-2351705 PARE, TAWANG, TIRAP, UPPER
FAX :0360-2350990 DIBANG, UPPER SUBANSIRI, UPPER
E-MAIL : rcitanagar@ignou.ac.in SIANG, WEST KAMENG, WEST SIANG)
24. JABALPUR REGIONAL DIRECTOR IGNOU STATE OF MADHYA PRADESH
RC CODE: 41 REGIONAL CENTRE (DISTRICT: ANNUPUR BALAGHAT,
2ND FLOOR, RAJSHEKHAR BHA VAN, RANI CHHINDWARA, DINDORI, JABALPUR,
DURGAVATI VISHVAVIDYALAYA CAMPUS, KATNI, MANDLA, NARSINGAPUR,
PACHPEDHI, JABALPUR - 482001 SEONI, SHAHDOL, SIDDHI,
PH.OFF : 0761-2600411/2609896 / 2600219 SINGRAULI, UMARIA, DAMOH,
FAX :0761-2609919 PANNA, SAGAR, CHHATARPUR,
E-MAIL : rcjabalpur@ignou.ac.in REWA , SATNA,TIKAMGARH)

49
25. JAIPUR REGIONAL DIRECTOR IGNOU STATE OF RAJASTHAN ( DISTRICT:
RC CODE: 23 REGIONAL CENTRE AJMER, ALWAR, BARAN,
70/ 79, SECTOR-7, PATEL MARG, MANSAROVAR, BHARATPUR, BHILWARA, BUNDI,
JAIPUR - 302 020 RAJASTHAN CHITTORGARH, CHURU, DAUSA,
PH.OFF : 0141-2785730 DHOLPUR, HANUMANGARH, JAIPUR,
FAX : JHALAWAR, JHUNJHUNU, KARAULI,
E-MAIL : rcjaipur@ignou.ac.in KOTA, SAWAI MADHOPUR, SIKAR,
SRI GANGANAGAR & TONK)
26. JAMMU REGIONAL DIRECTOR IGNOU STATE OF JAMMU & KASHMIR (JAMMU
RC CODE: 12 REGIONAL CENTRE REGION –DISTRICT:
SPMR COLLEGE OF COMMERCE, PREMISES DODA, JAMMU, KATHUA, KISHTWAR,
AUROBINDO BLOCK, 1ST FLOOR,CANAL ROAD, POONCH, RAJOURI, RAMBAN,
JAMMU - 180 001, JAMMU & KASHMIR REASI, SAMBA, UDHAMPUR)
PH.OFF : 0191-2546529
FAX :0191-2585154
E-MAIL : rcjammu@ignou.ac.in
27. JODHPUR REGIONAL DIRECTOR IGNOU STATE OF RAJASTHAN COVERING
RC CODE:88 REGIONALCENTRE, DISTRICTS JODHPUR, BARMER,
PLOT NO. 439, OPP. PAL LINK ROAD, JAISALMER, RAJASMAND, UDAIPUR,
KAMLA NAGAR HOSPITAL, BIKANER, JALORE, SIROHI, NAGOUR,
JODHPUR-342008 RAJASTHAN DUNGARPUR, PALI,
PH.OFF : 0291-2012987 PRATAPGARH,BANSWARA
E-MAIL : rcjodhpur@ignou.ac.in
28. JORHAT REGIONAL DIRECTOR IGNOU STATE OF ASSAM ( DISTRICT: NAGAON,
RC CODE: 37 REGIONAL CENTRE GOLAGHAT, JORHAT, SHIVASAGAR,
P.O. KOROKATOLY,BALIGAON, DIBRUGA RH, TINSUKIA, LAKHIMPUR,
JORHAT-785015, ASSAM DHEMAJI, SONITPUR, CHARAIDEO, MAJULI
PH.OFF : 0376-2951116, 2951114
E-MAIL : rcjorhat@ignou.ac.in

29. KARNAL REGIONAL DIRECTOR STATE OF HARYANA (DISTRICT:

RC CODE: 10 IGNOU REGIONAL CENTRE BHIWANI, FATEHABAD, HISAR, JHAJJAR,
KARNAL PLOT No.05,SECTOR-12 JIND, KAITHAL, KARNAL, KURUKSHETRA,
(PART 1) URBAN ESTATE MAHENDRAGARH, PANIPAT, REWARI,
KARNAL -132001 (HARYANA) ROHTAK, SIRSA, SONIPAT, CHARKHI
PH.OFF :0184-2271514 DADRI, YAMUNANAGAR)
E-MAIL : rckarnal@ignou.ac.in

30. KHANNA REGIONAL DIRECTOR IGNOU STATE OF PUNJAB (DISTRICT:

RC CODE: 22 REGIONAL CENTRE GURDASPUR, AMRITSAR, TARN TARAN,
I.T.I. BUILDING BULEPUR, KAPURTHALA,MALERKOTLA,PATHANKOT,S
(DISTRICT LUDHIANA) KHANNA – 141401 RI MUKTSAR SAHIB,
PUNJAB JALANDHAR, HOSHIARPUR, SBS
PH.OFF : 01628-229993/237361 NAGAR/NAWANSHAHR, BARNALA,
E-MAIL : rckhanna@ignou.ac.in SANGRUR, BATHINDA, MANSA, MUKTSAR,
LUDHIANA, FAZILKA,FEROZEPUR,
FARIDKOT,MOGA)
31. KOHIMA REGIONAL DIRECTOR IGNOU STATE OF NAGALAND ( DISTRICT:
RC CODE: 20 REGIONAL CENTRE KOHIMA, DIMAPUR, WOKHA,
NEAR MOUNT HERMON SCHOOL, DON BOSCO, HR. MOKOKCHUNG, ZUNHEBOTO,
SEC SCHOOL ROAD, KENDOUZOU, KOHIMA TUENSANG, LONGLENG, KIPHIRE, MON,
– 797001 NAGALAND PEREN, PHEK)
PH.OFF : 0370-2260366/2260167
FAX :0370-2260216
E-MAIL : rckohima@ignou.ac.in

50
32. KOLKATA REGIONAL DIRECTOR IGNOU STATE OF WEST BENGAL
RC CODE: 28 REGIONAL CENTRE (DISTRICT: KOLKATA, NORTH 24
BIKA SH BHA WAN, 4TH FLOOR, NORTH BLOCK, PARAGANAS, SOUTH 24
SALT LAKE, BIDHAN NAGAR, KOLKATA - 700 091 PARAGANAS, PURBA, MEDINIPUR,
WEST BENGAL PASCHIM MEDINIPUR, BANKURA,
PH.OFF : 033-23349850, 23592719, HOWRAH, HOOGHLY, PURULIA,
033-23589323( RCL) BURDWAN, NADIA)
FAX :033-23347576
E-MAIL : rckolkata@ignou.ac.in

33. KORAPUT REGIONAL DIRECTOR IGNOU STATE OF ORISSA (DISTRICT:

RC CODE: 44 REGIONAL CENTRE KORAPUT, MALKANGIRI,
DISTRICT AGRICULTURE OFFICE ROAD, RAYAGADA, NABARANGPUR,
BEHIND WOMEN‘S COLLEGE AT/PO/DISTT.- KALAHANDI, NUAPADA,
KORAPUT-764020,ORISSA BALANGIR)
PH.OFF : 06852-251535
FAX : 06852-252503
E-MAIL : rckoraput@ignou.ac.in

34. LUCKNOW REGIONAL DIRECTOR IGNOU STATE OF UTTAR PRADESH

RC CODE: 27 REGIONAL CENTRE 5-C/INS- (DISTRICT: AURAIYA, BAHRAICH,
1, SECTOR-5, BALRAMPUR, BANDA, BARABANKI,
VRINDAVAN YOJNA, TELIBAGH BAREILLY, BASTI, CHITRAKUT,
LUCKNOW-226029 FAIZA BAD, FARUKHABAD
PH. OFF : 0522-2442832 (FATEHGARH), FATEHPUR, GONDA,
E-MAIL : rclucknow@ignou.ac.in HAMIRPUR, HARDOI,JALAUN
(ORAI), JHANSI, KANNAUJ,
KANPUR RURAL, KANPUR URBAN,
KAUSHAMBI, LAKHIMPUR(KHERI),
LALITPUR, LUCKNOW, MAHOBA,
PILIBHIT,RAEBAREILY,
SHAHJANANPUR, SHRAVASTI,
SIDHARTHNAGAR, SITAPUR,
UNNAO)
35. MADURAI REGIONAL DIRECTOR STATE OF TAMIL NADU ( DISTRICT:
RC CODE: 43 IGNOU REGIONAL CENTRE COIMBATORE, DINDIGUL, ERODE,
SIKKANDAR CHAVADI, KARUR, MADURAI, NILGIRIS,
ALANGANALLUR ROAD, PUDUKKOTTAI, RAMA-
MADURAI-625018 TAMIL NADU NATHPURAM, SIVAGANGAI,
PH.OFF : 0452-2380733 THANJAVUR, THENI,
: 0452-2380775 THIRUVARUR, THOOTHUKUDI,
FAX : 0452-2380588 TIRUNELVELI AND TENKASI
E-MAIL : rcmadurai@ignou.ac.in TIRUCHIRAPPALLI, TIRUPUR,
VIRUDHUNAGAR AND ARIYALUR)
36. MUMBAI REGIONAL DIRECTOR IGNOU STATE OF MAHARASHTRA
RC CODE: 49 REGIONAL CENTRE (DISTRICT: MUMBA I, THANE,
PLOT NO.43, SECTOR 09, RAIGARH, RATNAGIRI PALGHAR,
OPP.DAV PUBLIC SCHOOL, MUMBAI SUBURBAN)
NEW PANVEL EAST, TALUKA-
PANVEL,DISTT-RAIGAD,
MUMBAI-410206, MAHARASHTRA
PH.OFF : 022-27489764
FAX :022-25925411
E-MAIL : rcmumbai@ignou.ac.in

37. NAGPUR REGIONAL DIRECTOR IGNOU STATE OF MAHARASHTRA

RC CODE: 36 REGIONAL CENTRE (DISTRICT: AMRAVATI, BULDHA NA,
GYAN VATIKA 14, HINDUSTAN COLONIY AKOLA, WASHIM, HINGOLI,
AMARAVATI ROAD NAGPUR 440033 PARBHANI, NANDED, YAVATMAL,
MAHARASHTRA WARDHA, CHANDRAPUR, NAGPUR,
PH. OFF : 0712-2536999, 2537999, 0712-202200 BHA NDARA, GONDIA,GADCHIROLI)
FAX :0712-2538999
E-MAIL : rcnagpur@ignou.ac.in

51
38. NOIDA REGIONAL DIRECTOR IGNOU STATE OF UTTAR PRADESH (DISTRICT:
RC CODE: 39 REGIONAL CENTRE AGRA, AMROHA, BIJNOR, MATHURA,
C- 53, SECTOR 62 INSTITUTIONAL AREA NOIDA MORADABAD, MUZAFFARNAGAR,
201305 UTTAR PRADESH RAMPUR, SAMBHAL, SAHARANPUR AND
PH.OFF : 0120-2405012/2405014 FAX SHAMLI GAUTAM BUDH NAGAR,
:0120-2405013 GHAZIABAD, MEERUT,BA GHPAT,BULA
E-MAIL : rcnoida@ignou.ac.in NDSHAHR,HAPUR) STATE OF DELHI
(MAYUR VIHAR PH – I & II, MAYUR
VIHAR EXTN., VASUNDHARAENCLAVE)
39. PANAJI REGIONAL DIRECTOR IGNOU REGIONAL STATE OF GOA
RC CODE: 08 CENTRE H. NO. (DISTRICT: NORTH GOA,
1576, SOUTH GOA), STATE OF
NEAR P&T STAFF QUARTERS, ALTO PORVORIM KARNATAKA (DISTRICT:
P.O. POVORIM-403521 GOA UTTARAKANNAD)
PH.OFF : 0832-2414553 STATE OF MAHARASHTRA
E-MAIL : rcpanaji@ignou.ac.in (DISTRICT: SINGDHDURG)

40. PATNA REGIONAL DIRECTOR IGNOU STATE OF BIHAR ( DISTRICT: ARWAL,

RC CODE: 05 REGIONAL CENTRE AURANGABAD, BHOJPUR, BUXAR,
INSTITUTIONAL AREA, MITHAPUR GAYA, JAMUI, JEHANABAD, KAIMUR,
PATNA-800 001, BIHAR LAKSHISARAI, NALANDA, NAWADA,
PH.OFF : 0612-2219539/2219541 PATNA, ROHTAS, SHEIKHPURA,
FAX :0612-2219538 VAISHALI, SIWAN, SARAN)
E-MAIL : rcpatna@ignou.ac.in

41. PORT BLAIR REGIONAL DIRECTOR IGNOU ANDAMAN & NICOBA R ISLANDS
RC CODE: 02 REGIONAL CENTRE (U.T.) (DISTRICT: NORTH & MIDDLE
KANNADA SANGHA BUILDING, OPPOSITE CENTRAL ANDAMAN, SOUTH ANDAMAN,
WORKSHOP APWD, 18, TAGORE ROAD, MOHANPURA, NICOBA R)
PORT BLAIR, SOUTH-744104 ANDAMAN
& NICOBAR, ISLANDS
PH.OFF :03192242888
FAX : 03192-230111
E-MAIL : rcportblair@ignou.ac.in

42. PUNE STATE OF MAHARASHTRA

RC CODE: 16 REGIONAL DIRECTOR IGNOU (DISTRICT: NANDURBA R, DHULE,
REGIONAL CENTRE JALGAON, AURANGABAD, NASIK,
1ST FLOOR, MSFC BUILDING JALNA, AHMADNAGAR, BID, PUNE,
270, SENAPATI BAPAT ROAD OSMANABAD, , SANGLI, SATARA,
PUNE - 411 016 MAHARASHTRA KOLHAPUR)
PH.OFF : 020-25671867/25651321
FAX :020-25671864
E-MAIL : rcpune@ignou.ac.in
43. RAGHUNATHGANJ STATE OF WEST BENGAL
REGIONAL DIRECTOR IGNOU
RC CODE: 50 (DISTRICT: MURSHIDABAD,
REGIONAL CENTRE
BIRBHUM, MALDA)
KARMATIRTHA COMPLEX,1st
FLOOR,B9,UMARPUR, (NEAR UMARPUR
CROSSING HAAT BAZAR), P.O-GHORSHALA,
P.SRAGHUNATHGANJ, DIST- MURSHIDABAD
WEST BENGA L-742 235
PH.OFF : 03483-271555/271666
E-MAIL : rcraghunathganj@ignou.ac.in

52
44. RAIPUR REGIONAL DIRECTOR IGNOU
RC CODE: 35 REGIONAL CENTRE IGNOU STATE OF CHHATTISGARH
COMPLEX, KACHNA RAIPUR - (DISTRICT: BILA SPUR, DHAMTARI,
492014 CHHATTISGARH DURG, JANJGIR-CHAMPA,
PH.OFF : 0771-2283285, 2971322 JASHPUR, KANKER, KAWARDHA,
FAX :0771-2971323 KORBA, KORIYA,MAHASAMUND,
E-MAIL : rcraipur@ignou.ac.in RAJGARH, RAIPUR, RAJNANDGAON,
SURAJPUR, SARGUJA, BALOD,
BALODBAZAR, BA LRAMPUR,
BEMETARA, GARIABA NDH,
MUNGELI, BASTA R, NARAYANPUR,
DANTEWADA, BIJAPUR, SUKMA,
KUNDAGOAN)
45. RAJKOT REGIONAL DIRECTOR IGNOU STATE OF GUJARAT
RC CODE: 42 REGIONAL CENTRE (DISTRICT: RAJKOT, KACHCHH,
SAURASHTRA UNIVERSITY CAMPUS JAMNAGAR, PORBANDAR,
RAJKOT-360005,GUJARAT JUNAGADH, AMRELI, BHAVNAGAR,
PH.OFF : 0281-2572988 SURENDRANAGAR, DEV-BHOOMI
FAX : 0281-2571603 DWARKA, GIR-SOMNATH, BOTAD,
E-MAIL : rcrajkot@ignou.ac.in MORBI), & DIU(U.T.)

46. RANCHI REGIONAL DIRECTOR IGNOU STATE OF JHARKHAND

RC CODE: 32 REGIONAL CENTRE 2nd (DISTRICT: RANCHI, LOHARDAGA,
FLOOR, KRISHNA MALL, GUMLA, SIMDEGA, PALAMU,
ASHOK NAGAR LATEHAR, GARHWA, WEST
RANCHI - 834022, JHARKHAND SINGHBHUM, SARAIKELA
PH.OFF : 0651-2244688, 2244699, 2244677 KHARSAWAN, EAST SINGHBHUM,
FAX :NA HAZARIBAGH, CHATRA,
E-MAIL : rcranchi@ignou.ac.in KODERMA, KHUNTI,
RAMGARH,BOKARO, DHANBAD)

47. SAHARSA STATE OF BIHAR

REGIONAL DIRECTOR
RC CODE: 86
IGNOU REGIONAL CENTRE (DISTRICTS: KHAGARIA, SAHARSA,
KOSHI CHOWK SUPAUL, MADHEPURA, KATIHAR,
SAHARSA-852201, BIHAR ARARIA, KISHANGANJ & PURNEA)
PH.OFF : 06478-219015/295252
FAX :
E-MAIL : rcsaharsa@ignou.ac.in

48 SHILLONG REGIONAL DIRECTOR IGNOU STATE OF MEGHALAYA

. RC CODE: 18 REGIONAL CENTRE (DISTRICT: EAST GARO HILLS,
UMSHING, MAWKYNROH, NEHU CAMPUS, EAST JAINTIA HILLS , EAST KHASI
SHILLONG - 793 022 HILLS, NORTH GARO HILLS,
MEGHALAYA RI-BHOI, SOUTH GARO HILLS,
PH.OFF : 0364-2521117/2521271/0364-2520503 SOUTH WEST GARO HILLS,
FAX :0364-2521271 SOUTH WEST KHASI HILLS,
E-MAIL : rcshillong@ignou.ac.in WEST GARO HILLS, WEST JAINTIA
HILLS, WEST KHASI HILLS)

49 SHIMLA REGIONAL DIRECTOR IGNOU STATE OF HIMACHAL PRADESH

. RC CODE: 11 REGIONAL CENTRE (DISTRICT: BILASPUR, CHAMBA,
BLOCK NO. 9,SDA COMPLEX,KASUMPTI HAMIRPUR, KANGRA, KINNAUR,
SHIMLA-171 009, HIMACHAL PRADESH KULLU, LAHUL & SPITI, MANDI,
PH.OFF : 0177-2624612/2624613 SHIMLA, SIRMAUR, SOLAN, UNA)
FAX :0177-2624611
E-MAIL : rcshimla@ignou.ac.in

53
50 SILIGURI REGIONAL DIRECTOR IGNOU STATE OF WEST BENGAL
. RC CODE: 45 REGIONAL CENTRE (DISTRICT: COOCHBEHAR,
17/ 12 J. C. BOSE ROAD, SUBHAS PALLY, JALPAIGURI, DARJEELING,
SILIGURI - 734001 WEST BENGAL UTTAR DINAJPUR, DAKSHIN
PH.OFF :0353-2526818 DINAJPUR, ALIPURDUAR)
FAX : NA
E-MAIL : rcsiliguri@ignou.ac.in

51 SRINAGAR REGIONAL DIRECTOR STATE OF JAMMU & KASHMIR (SRINAGAR

. IGNOU REGIONAL CENTRE SRINAGAR REGION-DISTRICT:
RC CODE:30
SAIDA KADAL, RAINWARI, SRINAGAR - 190003 ANANTNAG, BANDIPORE,
JAMMU & KASHMIR (UT) BARAMULLA , BUDGAM, GANDERBAL,
PH.OFF : 0194-3501851 KARGIL, KULGAM, KUPWARA, LEH,
FAX :0194-2311259 PULWAMA SHOPIAN, SRINAGAR)
E-MAIL : rcsrinagar@ignou.ac.in
52 TRIVANDRUM REGIONAL DIRECTOR IGNOU STATE OF KERALA
. RC CODE: 40 REGIONAL CENTRE (DISTRICT: KOLLAM,
RAJADHANI COMPLEX PATHANAMTHITTA,
OPP PRS HOSPITAL, KILLI PPALAM KARAMANA PO, THIRUVANANTHAPURAM)
TRIVANDRUM -695002 KERALA STATE OF TAMILNADU
PH.OFF : 0471-2344113/2344120 FAX (DISTRICT: KANYAKUMARI)
:0471-2344121
E-MAIL : rctrivandrum@ignou.ac.in

53 VARANASI REGIONAL DIRECTOR IGNOU STATE OF UTTAR PRADESH

. RC CODE: 48 REGIONAL CENTRE (DISTRICT: AMBEDKAR NAGAR,
GANDHI BHAWAN B.H.U. CAMPUS AZAMGARH, BALLIA, CHANDAULI,
VARANASI-221005 ,UTTAR PRADESH DEORIA, GHAZIPUR, GORAKHPUR,
PH.OFF : 0542 2368622/2369629/2368448 JAUNPUR, KUSHINAGAR,
FAX : NA MAHARAJGANJ, MAU, MIRZAPUR, SANT
E-MAIL : rcvaranasi@ignou.ac.in KABIR NAGAR, SANT RAVIDAS NAGAR,
SONEBHADRA, VARANASI, ALLAHABAD,
PRATAPGARH, SULTANPUR)

54 VATAKARA REGIONAL DIRECTOR IGNOU STATE OF KERALA

. RC CODE: 83 REGIONAL CENTRE (DISTRICT: KANNUR, KASARAGOD
NO.14/329 B-E,(ADJ.TO 110 KV.KSEB WAYANAND, KOZHIKODE,
SUBSTATION), ARAKKILAD MALAPPURAM, MAHE, (UNION
ROAD,PUTHUR, KOZHIKODE TERRITORY OF PUDUCHERRY)
VATAKARA-673104,KERALA
PH.OFF : 0496-2516055/2515413/2525281
E-MAIL : rcvatakara@ignou.ac.in
55. VIJAYAWADA RC STATE OF ANDHRA PRADESH
CODE: 33 REGIONAL DIRECTOR IGNOU REGIONALCENTRE. (DISTRICTS: NTR, KRISHNA,
S.K.P.V.V HINDU HIGH SCHOOL PREMISES, PALNADU,GUNTUR, BAPATLA,
KOTHAPET, VIJAYAWADA 520 001, ANDHRA PRAKASHAM,SRI POTTI SRIRAMULU
PRADESH PH.OFF : 0866-2565253/2565959 NELLORE, NANDYAL,CHITTOOR,YSR
FAX :NA KADAPA, ANNAMAYYA, TIRUPATI,
E-MAIL : rcvijayawada@ignou.ac.in KURNOOL, ANANTAPURAMU,SRI SATHYA
SAI)
56. VISAKHAPATNAM RC STATE OF ANDHRA PRADESH
REGIONAL DIRECTOR IGNOU
CODE: 84 COVERING (DISTRICTS : EAST
REGIONAL CENTRE
GODAVARI, WEST GODAVARI,
2nd FLOOR,VUDA COMPLEX
PARVATHIPURAM MANYAM,ALLURI
USHODAYA JUNCTION
SITHA RAMARAJU, ANAKAPALLI,
SECTOR-12, MVP COLONY
KAKINADA, DR.AMBEDKAR
VISAKHAPATNAM- 530017 ANDHRA PRADESH
KONASEEMA, WEST GODAVARI,
PH.OFF :0891-2511200
VISAKHAPATNAM, VIZIANAGARAM &
FAX : NA
SRIKAKULAM, ELURU INCLUDING
E-MAIL : rcvisakhapatnam@ignou.ac.in
YANAM OF PUDUCHERRY)

IGNOU-Army, Assam Rifle, Navy Recognized Regional Centres

54
Sl. RC RC Address Operational Area Coordinating
No. Code Regional Centre
1 IAEP – KOLKATA 51 REGIONAL DIRECTOR IGNOU EASTERN COMMAND AREA RC KOLKATA
ARMY RECOG. REG.
CENTRE COL. EDUCATION,
FORT WILLIAM HQ EASTERN
COMMAND, C/O 99 APO
908542 KOLKATA- 700021
WEST BENGAL 033-22317556
rcarmy51@ignou.ac.in1
IAEP – 5
2 IAEP – 52 RC CHANDIGARH
REGIONAL DIRECTOR IGNOU
CHANDIMANDIR ARMY RECOG. REG.
CENTRE COL. EDUCATION (G.S.
EDU. BRANCH) HQ WESTERN
COMMAND CHANDIMANDIR134107
HARYANA
0172-2929232, (CIVIL) 2883(MILITARY)
0172-2589423, MOb. NO. 8284083573
rcarmy52@ignou.ac.in
3 IAEP – LUCKNOW 53 REGIONAL DIRECTOR CENTRAL COMMAND AREA RC LUCKNOW
IGNOU ARMY RECOG. REG.
CENTRE IAEP HQ CENTRAL
COMMAND-GS (EDN)
LUCKNOW – 226002, UTTAR
PRADESH 0522-
2482968 (CIVIL); 2670
(MIL)
rcarmy53@ignou.ac.in
4 IAEP – PUNE 54 REGIONAL DIRECTOR SOUTHERN COMMAND AREA RC PUNE
IGNOU ARMY RECOG. REG.
CENTRE COL. EDUCATION
HQ SOUTHERN
COMMAND GS
(EDN) BRANCH,
PIN-908541 C/O 56 APO
020-26331033 (CIVIL) 2437 (ARMY)
rcarmy54@ignou.ac.in

5 IAEP–UDHAMPUR 55 NORTHERN COMMAND AREA RC JAMMU

REGIONAL DIRECTOR
IGNOU ARMY RECOG. REG.
CENTRE COL. EDUCATION
UTTAR KAMAN MUKHYALAYA
908545 C/O 56 APO, HQ
NORTHERN COMMAND
UDHAMPUR, JAMMU &KASHMIR
01992-242486 rcarmy55@ignou.ac.in
6 IAEP – JAIPUR 56 REGIONAL DIRECTOR SOUTH WESTERN COMMAND RC JAIPUR
IGNOU ARMY RECOG. REG.
CENTRE EDUCATION BRANCH
HQ SOUTHERN WESTERN
COMMAND C/O 56 APO
908546
JAIPUR,
RAJASTHAN
0141-
6640(MILITARY)
rcarmy56@ignou.ac.in

55
7 IAEP-NEW DELHI 57 IHQ of MoD (Army), Army Foreign NORTHERN COMMAND AREA
Language School (AFLC), Delhi
Cant-110011

8 IAREP – 81 REGIONAL DIRECTOR

SHILLONG IGNOU ASSAM-RIFLES HQ ARUNACHAL & ASSAM RANGE RC GUWAHATI
RECOG. R.C. DIRECTORATE
GENRAL ASSAM RIFLES HQ NAGALAND RANGE ( NORTH) RC KOHIMA
(DGAR), LAITUMKHRAH
SHILLONG – 793 011
HQ MANIPUR RANGE RC IMPHAL
MEGHALAYA
0364-2705181
0364-2705184 iarrc81@ignou.ac.in HQ MIZORAM RANGE RC AIZAWL

HQ TRIPURA RANGE RC AGARTALA

Assam Rifles Training Centre & RC KOHIMA

School
9 INEP – NEW 71 REGIONAL DIRECTOR NAVAL HQS. RC DELHI 1
DELHI IGNOU NAVY RECOG. REG. CENTRE
DIRECTORATE OF NAVAL EDUCATION
INTERATED HQS. MINISTRY OF DEF
WEST BLOCK 5, RK PURAM, SECTOR-1,
NEW DELHI – 110 066 DELHI
011-26178462 011-26185299
rcnavy71@ignou.ac.in

10 INEP – MUMBAI 72 REGINAL DIRECTOR HQ WESTERN NAVAL RC MUMBAI

IGNOU NAVY RECOG. REG. CENTRE
COMMAND
HQ WESTERN NAVAL COMMAND
SHAHID BHAGAT SINGH MARG
MUMBAI – 400 023
MAHARASHTRA
022-22752245 022-22665458
rcnavy72@ignou.ac.in

11 INEP – 73 REGIONAL DIRECTOR HQ EASTREN NAVAL RC VISAKHAPATNAM

IGNOU NAVY RECOGREG CENTRE-73
VISAKHAPATNAM COMMAND
HQ EASTERN NAVAL COMMAND
VISAKHAPATNAM-530014
ANDHRA PRADESH
0891-2767881,FAX-2515834
rc73@ignou.ac.in rcnavy73@ignou.ac.in
12 INEP – KOCHI 74 HQ SOUTHERN NAVAL RC COCHIN
REGIONALDIRECTOR
IGNOUY NAVY RECOG. REG. CENTRE COMMAND
NAVAL BASE
HQ SOUTHERN NAVAL COMMAND
KOCHI – 682 004
KERALA
0484-266210,2662515
0484-266194 rcnavy74@ignou.ac.in

56
LIST OF STUDY CENTRE
Sr. LSC
No. code LSC Name Regional Centre
1 0100 IGNOU REGIONAL CENTRE HYDERABAD LSC Code 0100 HYDERABAD
2 0500 IGNOU REGIONAL CENTRE PATNA LSC Code 0500 PATNA
DELHI 1 (MOHAN
ESTATE (SOUTH
3 0700 IGNOU REGIONAL CENTRE DELHI1 LSC CODE 0700 DELHI))
4 0800 IGNOU REGIONAL CENTRE PANAJI LSC Code 0800 PANAJI
5 0900 IGNOU REGIONAL CENTRE AHMEDABAD LSC Code 0900 AHMEDABAD
6 1300 IGNOU REGIONAL CENTRE BANGALORE LSC Code 1300 BANGALORE
7 15247 GOVERNMENT SMS P.G. COLLEGE SHIVPURI (15247) BHOPAL
8 1600 IGNOU REGIONAL CENTRE PUNE LSC Code 1600 PUNE
9 1632 MAHATMA EDUCATION SOCIETY (1632) MUMBAI
10 1877 IGNOU STUDY CENTRE (1877) SHILLONG
11 2100 IGNOU REGIONAL CENTRE BHUBANESHWAR LSC Code 2100 BHUBANESHWAR
12 2299 NIRMAN CAMPUS OF EDUCATION RESEARCH and TRAINING LSC 2299 KHANNA
13 23153 INT. SCHOOL OF INFORMATICS & MGT (ISIM), JAIPUR (23153) JAIPUR
14 2501 DDGD VAISHNAVA COLLEGE (2501) CHENNAI
15 2502 DR.G.R.D. COLLEGE OF SCIENCE (2502) MADURAI
16 2701 JAI NARAIN DEGREE COLLEGE LUCKNOW (2701) LUCKNOW
17 2702 ST. JOHN'S COLLEGE (2702) NOIDA
18 2705 D.A.V. PG COLLEGE DEHRADUN (2705) DEHRADUN
19 2711 MB PG COLLEGE HALDWANI (2711) DEHRADUN
20 2809 BANWARILAL BHALOTIA COLLEGE (2809) KOLKATA
DELHI 2
21 29032 JAGANNATH INST. OF MGT. SCI. (29032) (RAJGHAT)
DELHI 2
22 29045 SCHOOL OF PROFESSIONAL DEVELOPMENT (29045) (RAJGHAT)
DR PANJABRAO DESHMUKH INSTITUTE OF MANAGEMENT
23 36029 TECHNOLOGY AND RESEARCH PDIMTR NAGPUR MAHARASHTRA NAGPUR
24 38045 Shivaji College (38045) DELHI 3 Naraina
25 3900 IGNOU REGIONAL CENTRE NOIDA LSC Code 3900 NOIDA
26 4000 IGNOU REGIONAL CENTRE TRIVANDRUM LSC Code 4000 TRIVANDRUM
27 40021 Centre for Career Research and Development centre 40021 TRIVANDRUM
28 40023 All India Institute of Local Self Government 40023 TRIVANDRUM
29 3100 IGNOU REGIONAL CENTRE DEHRADUN LSC CODE 3100 DEHRADUN
30 8800 IGNOU REGIONAL CENTRE JODHPUR LSC Code 8800 JODHPUR
31 0600 IGNOU REGIONAL CENTRE CHANDIGARH LSC Code 0600 CHANDIGARH

57
12 ONLINE ADMISSION
Applicants are required to create their user ID and password before proceeding with IGNOU’s Online
Admission system (OAS). Thereafter they can submit the online application forms along the details of
Programme, Regional Centre and Study Centre chosen for the purpose. The programme fee can be paid
through Credit/ Debit Card/Net Banking using the online payment Gateway.
The Online Admission System provides many facilities to the students. Once the admission form is
submitted online, the students can track the progress of their application. On confirmation of the
admission, an SMS is sent to the mobile number of the students in addition to the email message sent on
the email ID registered with the System.
The student Identity Card is generated online, which the students can download and print. We suggest that
the interested applicants should carefully go through the Prospectus before submitting their application.
The Prospectus can be downloaded from IGNOU website at http://www.ignou.ac.in/.The prospective
students can access the online admission system at https://onlineadmission.ignou.ac.in.
Process flow chart of IGNOU’s existing online admission system:

All online application forms are examined and if the applicants fulfil the eligibility criteria, their
applications are approved and admission enrolment numbers are allotted. In case of shortcomings in the
form, an email indicating the discrepancies is sent to the learner and only after the discrepancies are
removed their admission is confirmed. For all such cases where the eligibility criteria are not met,
admission is not confirmed and the programme fee is refunded as per Refund Policy of the University.
In a particular admission cycle, facility for fee exemption available to SC/ST students can be claimed for
one programme only. If an applicant submits more than one application claiming fee exemption, all the
applications are liable to be rejected.

58
 13 INSTRUCTION TO FILL APPLICATION FORM
ONLINE
1. If you are a first time applicant you are advised to click the available programme tab on the
homepage of the Online Admission System and select the desired programme and carefully read the
details of programme including eligibility criteria, fee details, duration, etc.
2. You are also requested to download the Prospectus Jan 2020 and read carefully the Rules of the
University (Section 06) as mentioned in the common prospectus. You may also read sections 1, 7, 8,
9, 12 and 13.
a. Click on the button NEW REGISTRATION that appears in the applicant login area and fill the
required registration details.
b. Remember, while choosing your UserName it must be between 8 to 16 characters.
c. While choosing your password it must be alphanumeric and between 8 to 16 characters long.
d. After filling the mandatory information click the "SUBMIT" button.
e. Your username will be instantly sent to you via e-mail and SMS.
3. Remember your Username and Password for subsequent login.
4. If you have already registered i.e you are an existing user click the "LOGIN" button.
5. Before proceeding for filling the form online the applicant must have the following:-
a. Scanned Photograph (less than 100 KB)
b. Scanned Signature (less than 100 KB)
c. Scanned copy of Age Proof (less than 200 KB)
d. Scanned copy of relevant Educational Qualification (less than 200 KB)
e. Scanned Copy of Experience Certificate (if any) (less than 200 KB)
f. Scanned Copy of Category Certificate, if SC/ST/OBC (less than 200 KB)
g. Scanned Copy of BPL Certificate, if Below Poverty Line(less than 200 KB)
6. Fee can be paid by following methods:
• Credit Card (Master/Visa)
• Debit Card (Master/Visa/Rupay)
• Net Banking
7. It is suggested to scan documents from your originals. Once you have uploaded the document, click
the next button you will get the Form preview option. Save/Print your form for future reference.
14 SOME FORMS FOR YOUR USE
In this section we are enclosing samples of some forms, which are useful to you. Whenever
you have to correspond with the University, please get the photocopy of the relevant form, fill it
carefully and send as per instructions therein. The detailed instructions for all these forms are
provided in this programme guide in different sections. The following forms are enclosed.

1. Assignment Remittance-Cum-Acknowledgment Form.

2. Non-receipt of Study Material
3. Guidelines and Instructions for Submission of On-Line Examination Form for BBARIL
4. Application Form for Re-evaluation of Answer script.
5. Application Form for Issue of Migration Certificate.
6. Form for Duplicate Grade Card/Marksheet.
7. Application Form for Change/Correction/Address/Study Centre.
8. Application Form for Early Declaration of Result of Term-end Examination.
9. Application Form for Obtaining Photocopy of the Answer Script.
10. Application Form for Issue of Provisional Certificate.
11. Application Form for Issue of Official Transcript.
12. Application Form for Improvement of Division/Class.
13. Application Form for Issue of Duplicate Copy of University Diploma/Degree/Certificate.
The Regional Director
.....................................................
.....................................................
.....................................................

Sub : Non-receipt of Study Material

Enrolement No.

Programme Medium of Study

I have not received the study Materials/Assignments in respect of the following :

Sl. No. Course Code Blocks Assignments

I have remitted all the dues towards the course fee and there is No change is my address given as

follows : Name and Address :........................................

Signature : ......................................................................

Date ...................................................

For Official Use

Date of despatch of study material/assignments to students

...............................................................................
 GUIDELINES AND INSTRUCTIONS FOR SUBMISSION OF ON-LINE EXAMINATION
FORM FOR BBARIL
https://exam.ignou.ac.in
Revised dates for the Submission of Online Term End Examination form
01st March 2019 to 15th YYYY (Extended) - Without late fee (Closed) 22 April 2019 to 30 YYYY
(Revised) - With late fee of Rs.1000/-

Prerequisite for the submission of the Term End Examination Form:

• You can opt for only those courses for which you are eligible to appear in the Tem End
Examination,June2019
• For details of the course(s) registered, click here
(https://admission.ignou.ac.in/changeadmdata/admissionstatusnew.asp)
• Students are advised to ensure that they have already submitted the assignments as applicable for the
courses for which they are submitting Examination Form. Hall Tickets will NOT be uploaded/issued
for the courses for which they are not eligible and for which assignments have not been submitted by
student.
• Examination results of Term End Examination (TEE) December, 2018 are available on University
website (www.ignou.ac.in). Please click here
(https://ignouhall.ignou.ac.in/TEResult/TermEndJUNE19/TermEndJUN19.asp) to see result status of
December, 2018 before filling Examination Form. Students who's TEE December, 2018 results are
not declared yet, they need not to wait for results. They are advised to fill the Examination Form for

In case you are eligible to appear in a courses but the course is not available in the option,
please write to registrarsrd@ignou.ac.in or contact at 011-29571301
TEE June, 2019 on or before last date of submission of Exam form as per schedule above.

• Examination Fee once paid will not be refunded.

Process to submit Term End Examination Form
• Select and Enter Programme Code from the options list available. Please note that option code for
BBARIL.
• Select Examination Centre Code from the options available on the website. list of Regional Centre
wise Examination centre's for Term-End Examination June-2019 is available for information. Click
here to view. (SelectExamList.asp)
• If the Examination Centre opted by the student is not activated as Examination Centre or not allotted
for administrative reasons, alternative Examination Centre will be allotted to the student.
• Select course(s) carefully while filling the Examination Form as per your valid registration details
available in IGNOU website. Courses for theory as well as practical needs to be selected separately
from the list appearing on the screen for filling the Exam form.
• After successful submission of Examination Form, you will receive an acknowledgement with
Control Number on the screen. Please retain the auto generated Control Number for your reference
and record. For checking Examination Form status please visit SEARCH OPTION after 72 hours of
submitting the Form. Details regarding examination form submission are not available, you may
submit the form again only after following the due procedure as listed above.
• Delhi & NCR - The student may please select the location and exam centre will be allotted
accordingly (change of exam centre will not be permitted in any case)
Examination fee and Mode of Payment
(Note: Students may select any one of the HDFC or IDBI Bank option to make payment from any of their
credit/ debit card/Net banking of any bank)

Examination Fee Payment Mode

@ 200 per theory course Credit Card / Debit Card /Net Banking
As per the University Norms for Workbooks
and Viva
In case, examination fee needs to be returned to student due to technical reasons, the fee will be refunded to the
same account (Credit card/ Debit card/ Net Banking) from which the payment was made.
Students are advised that they must ensure they are exercising adequate caution and care while filling the form
and opting mode of payment.
Un-successful Submission of Exam Form
Step 1: Payment deducted through Credit Card / Debit Card /Net Banking. however the student is not able to
get acknowledgement successfully in the first stage. In such cases it is advised that the student may wait
for 72 hours for checking the Examination Form status submitted by him/her through SEARCH
OPTION.
Step 2: Re-submit the Examination Form after following the advice given above (Step 1).
Step 3: Students can apply separately after the publication of Hall Ticket on IGNOU website for the refund of
Examination Fee, if not refunded automatically by the Payment Gateway within 72 hours.
Related to Refund excess Examination Fee
a) Students who fill Exam Form online through Cyber Cafe/ Other Agency, must ensure receipt of the
Examination.
Fee and that their Fee is reached IGNOU through SEARCH Option at IGNOU website
b) Students are required to submit chargeback case(s) in bank only after the publication of Hall Ticket on
IGNOU website.
c) If a student gets back refund of all the Examination Fee through Chargeback process and still appeared in
Examination, his/her Exam result will be withheld and will be released after paying the requisite
Examination Fee.
Hall Ticket for Term End Examination
• Hall Ticket will be uploaded on the University Website 10 days before the commencement of the Term-
end examinations. Please take print out of Hall Ticket from University website (www.ignou.ac.in) and
report at the Examination Centre along with the Identity Card issued by the Regional Centre/University.
• Students will be allowed to appear in Term-end Examination for the course(s) for which registration is
valid and not time-barred and assignment(s) is/are submitted. Examination Fee once submitted will not be
refunded.
• Students must carry IGNOU Identity-Card in the Examination Hall for writing Examination. In case,
students do not have IGNOU Identity card due to various reasons, they must get it issued (i.e. duplicate
copy of IGNOU Identity card) from Regional Centre concerned well before the start of the Examination.
Students are required to contact the RC in person (by post) and get the duplicate Identity card for attending
Examination.
Contact Details
In case of non-receipt of Control number or any query pertaining to Examination Form please contact Phone
No.(s) : 011-29572209 or send us email at termendexam@ignou.ac.in
NOTE: INTERNATIONAL STUDENTS are required to submit their examination form through International
Division only. Examination fee for International students applicable as per International Division's norms.
Declaration:
I hereby declare that I have read and understood the instructions given above. I also affirm that I have to follow
due procedure and rules while filling online exam for regulations and submitted all the required number of
assignments as applicable for the course(s) filled in the Examination Form and my registration for the course(s)
is valid and not time barred and I have checked the registration validity from Programme Guide and
Prospectus. If any of my statement is found to be untrue, I will have no claim for taking examination,
declaration of results and refund of Examination Fee. I undertake that I shall abide by the rules and regulations
of the University.
Proceed to Fill Online Examination Form (ENOApply.asp) Check for Status, if already registered
(Search.asp)
1. I hereby declare that the information provided is correct to the best of my knowledge and I have paid all
the fee due to the University.
2. I have not taken any migration certificate from the University before this.
3. I further certify that I have not enrolled with any other University/Institution after passing out from
 IGNOU up to this date.
4. In the event of any of the above information being found incorrect, the Certificate shall be liable for
cancellation by the University.

1. A fee of Rs. 500 should be remitted by way of a Demand Draft drawn in favour of IGNOU and
payable at the city of the Regional Centre or New Delhi, as the case may be.
2. At the time of submission of the application for issue Migration Certificate the applicant should
attach zerox copy of consolidated Statement of Marks of Provisional Certificate issued by this
University (duly attested) for verification.
3. Duplicate Migration Certificate can be issued on payment of Rs. 500/- only in case has been lost,
destroyed or mutilated on submission of an Affidavit drawn up on a non-judicial stamp paper of the
value of Rs. 2/- to be sworn before a Magistrate on the following format.

“I,.................................................................. Son/daughter of ..................................... resident of

.............................................................................................................. hereby solemnly declare that the
Migration Certificate No. ........................................... Dated ................................................ issued to me
by the .................... to enable me to join ................................................. University has been lost and I did
not join any other University of the basis of the same nor have I submitted the same for joining any other
University”.
For the Programme BBARIL
All correspondence to be sent at the following address and change of Study Centre be recorded.

Enrolment Date of Change Number effective from

Write in BLOCK LETTERS only

Name: Shri/Smt./Km.
New Address Medium of Study

Programme of Study

New Study Centre Code

Town

State Pin

State Code

Date _______________________ Signature ___________________________

The filled-up form should be mailed to the Regional Centre Concerned.

2. The fee for photocopy of the answer script shall be `250/- (Rupees One Hundered Only) per course.
Fee shall be paid in the form of a Demand Draft drawn in favour of IGNOU and payable at New
Delhi.
3. Application form without self attested photocopy of the Identity Card of the student will not be
entertained.
4. Student’s application form for photocopy(ies) of the answer script(s) shall reach the Concerned
Authority (as mentioned below in the last para) alongwith the prescribed fee within 45 days from
the date of declaration of results. The date of receipt of application for June term-end examination
shall be by 15th October and for December term-end examination by 15th April or within 45 days
from the date of declaration of result on the University’s website, whichever your later.
5. The students, who find that any portion of the answer was not evaluated or any totaling error is
noticed, may point out the same and submit their representation alongwith a copy of the answer
script supplied to them within 15 days. No other query regarding evaluation of answer script shall
be entertained.
6. The students, who intend to apply for photocopy(ies) of the answer script(s) may simultaneously
apply for re-evaluation, if they so desire. The last date for submission of application for re-
evaluation will not be extended to facilitate them to point out discrepancy in the evaluation.
7. Application form must reach within the prescribed dates at the following address except the answer
scripts of CPE & DPE programmes:
The Registrar,
Student Evaluation Division,
Indira Gandhi National Open University
Maidan Garhi, New Delhi-ll 0068.
8. For the photocopy(ies) of the answer script(s) of CPE & DPE programmes, the application form
may be sent to the Regional Centre concerned.
Enrolment No.

Programme Title ....................................................................................

Regional Centre ..............................................................................

Name ..................................................................................................

Father’s Name..................................................................................................
Month and year of last examination in which you
have completed the Programme .....................................................................................

Mailing Address .....................................................................................

.....................................................................................

.....................................................................................

.....................................................................................

(Please Enclose a copy of your complete grade card.) Filled in Application Form should be sent to:
The Registrar (Student Evaluation Division) IGNOU,
Maidan Garhi, New Delhi-110068





 INDIRA GANDHI NATIONAL OPEN UNIVERSITY STUDENT
EVALUATION DIVISION
Application Form For Issue Of Official Transcript
IMPORTANT:- FOR INSTRUCTIONS: PLEASE SEE REVERSE
1. Name :
............................................................................................................................................................................

2. Programme: Enrolment No:

3. Address:
.......................................................................................................................................................................

.................................................................................................................. Pin

4. Contact No: (Mobile No.) .................................................................... Landline No:

...............................................

5. Purpose for which, transcript is required : ................................................................................................................

...................................................................................................................................................................................
.......

6. FEE FOR THE OFFICIAL TRANSCRIPT:- (Please note: Per transcript means one photocopy of one
certificate, hence, each photocopy, which is required to be attested by the University will be charged on
the following prescribed rates):
i) Rs. 500/- per transcript for Indian Students, if transcript is required to be sent to the Student/Institute within
India. ii) Rs. 500/- per transcript for Indian Students, if transcript is required to be sent to the Student/Institute
outside India.
Rs. 600/- per transcript for SAARC Countries Students, if transcript is required to be sent to the Student/
Institute within India and Rs. 1200/- per transcript for the same students, if transcripts is required to be
sent to the outside India.
iv) $60 per transcript for Non-SAARC Countries Students, if transcript is required to be sent to the Student/
Institute within India and $120 per transcript for the same students, if transcript is required to be sent to
the outside India.
(THE REQUISITE FEE IS REQUIRED TO BE PAID THROUGH DEMAND DRAFT
DRAWN IN FAVOUR OF ‘IGNOU’ PAYABLE AT NEW DELHI’)
7. No. of Transcript(s) required: …..… × Rs.300/- or Rs.500/- or ….…….. = Total Amount:
Rs...........................
Demand Draft No.: ………………….. Date:.......................... Issuing Bank: ……………………………..
8. Mention the Name of Student/Programme & Enrolment No. at back side of above demand draft.
9. Name & Address of the University/Institute/Employer/Student (In capital letters) to whom transcript is required
to be sent (Attached a separate list, if required):-
...................................................................................................................................................................................
 ...................................................................................................................................................................................
...................................................................................................................................................................................
10. If, the Transcript is required to collect Personally: Name ..............................................................................
Mobile No……………………(Please see Instructions in back-side at Point-C)
Date: ............................. (Signature of the student)
P.T.O.
INSTRUCTIONS FOR “OFFICIAL TRANSCRIPT”
A) The filled in form duly signed by the student with the requisite fee & documents may be sent to:-

The Registrar,
Student Evaluation Division, Indira Gandhi National Open University,
Block-12, Maidan Garhi, New Delhi-110068 (INDIA)

B) The students are required to enclose same number of legible photocopies of both sides of the statement of
Markssheet/Grade Card/Provisional Certificate and Degree Certificate etc. issued to them, as the number of
transcripts are required. Each photocopy of the certificate is chargeable as mentioned at prescribed format under
Point No.6. Incomplete application will be entertained.
C) If the Student/Applicant has applied for Official Transcript and wants to collect the same Personally or By-
Hand himself/herself from the Section Officer, Exam.-III Section of SED, Block-12, Room No.-10,
IGNOU, Maidan Garhi, New Delhi-110068 (India) then He/She is required to mention such information &
Mobile No. under Point No.-10 in prescribed format for calling them provided that He/She has to produce the
valid Original Identity Card/Votter Card/Aadhar Card/PAN Card/Driving License or Passport etc. for
signature/photograph/ residential Id. Proof. at the time of collecting their Transcripts.
Note:- If the student want to collect his/her transcript by-hand through any other person from the above Section
then the receiver has to produce all above documents of the student alongwith “Authorization-Letter” of the
concerned student. The person who want to receive the Transcript(s) on behalf of the student, has to produce
his/her valid Original Identity Proof for signature/photograph/residence etc. like Identity Card/Votter
Card/Aadhar Card/PAN Card/Driving License etc.and he is also required to submit the copies of the same to this
Section at the time of collecting the Transcript.
D) The University has been sending/dispatching the “Official-Transcripts” under sealed envelope(s) through Indian
Speed Post Services and the normally, the Exam-III Section of SED takes minimum 15 days for the issuance/
dispatching the “Official Transcript(s)” after receiving the Application-Form of the student at this Section but
“Dispatching/Issuance time depends on furnishing the Verification Report by another Sections and
circumstances surrounding the case.
E) As per the requirement, the demand draft of requisite fees should be reached to this Division prior to 60 days or
earlier from the expiry of the same demand draft for smooth transaction with the bank.
F) Under the existing procedure, the University issues the “Official Transcripts” on “University Letter-Head” duly
signed & verified on current status of each copy of Mark-sheet/Grade-card/PC/ Degree Certificate etc. by the
authorized Officer on behalf of the Registrar (SED) or Controller of the Examinations, containing the following
information therein:-
i) Attested copies of Mark-sheet/Grade-card/PC/ Degree Certificate etc. including detailed information about
the “Programme” completed by the Student / Details of the Courses/ Scheme of Assessment of Student’s
Performance / Minimum Standard for Completion of the Courses and Programme / Scheme of Study /
Duration of Programme / Year of Admission & Completion of Programme / Mode of study / Medium of
study etc. This information is based on the current status of the Mark-sheet/Grade card.
ii) Recognition of the University and authenticity of its Degrees/Diploma etc. It is also clarified in the
“Official Transcript” that the University does not issue Year-wise/Semester-wise Mark-sheet/Grade-card
 but issue a comprehensive Mark-sheet/Grade-card after successful completion of the programme to the
students.
G) The inquiry about status of the “Official Transcript” submitted by the student/applicant can be obtained from
“Official Transcript Counter” Exam.-III Section of SED (Block-12, Room No.-10), IGNOU, Maidan
Garhi, New Delhi-110068 personally or on Telephone No. 011-29572210 between Monday to Friday during
Office hours after 15 to 25 days of receiving the Application-Form at this Section.
 


 15 SATELLITE DOWNLINK FACILITY SITES FOR
VIEWING GYAN DARSHAN AND
TELECONFERENCING
Hyderabad Region
1. Ms. YG Bhavanir, Ph.:08542-41765 Mahila Samakhya, 8-2-15B, Teacher’s Colony, Mehboob Nagar
509001.
2. Mr. KA Raju, Ph.: 040-4015270/289/766 National Institute of Rural Development, Rajendra Nagar,
Hyderabad -500030.
3. Ms. GVS Janakamma, Ph.: 08455-56916 Mahila Samakhya, Plot No.7, Jalal Bagh St., Kalwakunta, Near
Gandhi Centinary School, Sangareddy, Medak -502001.
4. Ms. E Anita, Ph.: 08722-47071 Mahila Samakhya, H.No. 7-4-34/1, Kashmir Gadda, Karim Nagar -
505002.
5. Ms. V Prabhavati, Ph.: 08462-35308/335308 Mahila Samakhya, 5/1.1/360, Behind Sandhya Theatre, Near
Kakatiya College, Pragathi Nagar, Nizainabad -503003.
6. Ms. M. Umadevi, Ph.: 08733-79876 Mahila Samakhya, H.No. 6-9/2-4, Near Jubilee Market, National
Highway Road, Asifabad Post, Adi1abad -504293.
7. Dr. Sheesha Ratnam, Ph.: 7179735 BR Ambedkar Open University, Women Development Cell, Road No.
46, Jubilee Hills, Hyderabad -500033.
8. Mr. K Nimmayya, Ph.: 08586-42.042 Peace Peoples Action for Creative Education, Near SLNS Degree
College, Bhongir, Nalgonda District.
9. Mr. K. Rajiah, Ph.: 08416-52725 District Library, Zila Grandhalaya Samstha, MOO Con’lpound, RR
District, Vikarabad, Rangareddy District -501101
10. Mr. K Chandrammouli, Ph.: 08644-20627 Branch Library, Gandhi Chowk, Tenali, Guntur District-
522201.
11. Smt. Vidyakanna Nagalla, Ph.: 0866-470420/475064 IGNOU Special Study Centre, Jan Shikshan
Sansthan, D.No.:32-15-75, Mogalrajapuram, Vijayawada -520010.
12. Prof. TV Subba Rao, Ph.: 08574-48410 Padmavati Mahila Vishwavidhyala, Tirupati -571502.
Itanagar Region
13. Ms. Dishi Mihu Mallo, Ph.: 0361-244676 Department ofSocial Welfare, Women & Child Development,
Govt. of Arunachal Pradesh; Naharlagun, Itanagar.
Guwahati Region
14. Mr. D. Burman, Ph.: 0361-267622 Assam Mahila Samata Society, Basisthapur Bye Lane -2, Near Dispur
Telephone Exchange, Beltola Road, Guwahati -781028.
15. Mr. Prashant Kumar Deka, Ph.: 03678-40798 DIU, Assam Mahila Samata Society, Gohingaon, PO
Morigaon, Morigaon District -782105.
16. Ms. Dipali Das, Ph.: 03713-22748 DIU, Assam Mahila Samata Society, AB Road, Bhebarghat, PO
Mangaldail, Darrang District -684125.
17. Ms. Mamtaj Sarkar, Ph.: -DIU, Assam Mahila Samata Society, Dhubri, PO Bilashipara, Ward No.8,
Dhubri District -783348.
18. Ms. JP Devi, Ph.: 03712-31680 DIU, Assam Mahila Samata Society, Tezpur, Near Don Bosco School,
Nikamul Satra Road, Sonitpur District -784001.
19. Ms. M. Sakia, Ph.: 0366-41313 DIT, Assam Mahila Samata Society, Goalpara Balachmari, Agia Road,
PO Goalpara, Goalpara District-783121.
20. Mr. SK Bordoloi, Ph.: 0361-206057/200187 Rural Women Upliftment Association of Assam, Japorigog
HS Lane, Sundarpur, RG Baruah Raod, Guwahati -781005.
21. Mr. Indu Kalpa Nath, Ph.: 0361-208125 Rural Women Upliftment Association of Assam, Village Uloni,
Khetri PO, (By the side of NH-377), Block Sonapur, Kamrup District.
Patna Region
22. Managing Director, Ph.: 0612-226037 Women Development Corporation, Indira Bhawan, 7th, Floor,
Baily Road, Patna -800001.
23. Ms. Sangeeta Dutta, Ph.: 06226-20290/21306 Mahila Samakhya, Bihar Education Project, Opp.
Collectorate, Dumbra, Sitatnarhi District.
24. Ms. Aadishakti, Ph.: 06182-22852 Mahila Samakhya, Bihar Education Project, Vidya Bhawan, 1st Floor,
Collectorate, Aarah, Bhojpur -802301.
25. Ms. Krishna, Ph.: 06272-21645 Mahila Samakhya, Bihar Education Project, 155 Allapatti, Darbhanga
District.
26. Deputy Development Commissioner. Ph.: 06274-22264/22260 DRDA, Samastipur. 27. Mr. Arun Kumar,
Ph.: 0644-22361 DRDA, Fort Area Collectorate, Munger
28. Mr. Anil Kumar, Ph.: 06276-22364 DRDA, Madhbuni.
29. Deputy Dev. Commissioner, Ph.: 06476-2205 DRDA, Collectorate Madhepura.
30. Ms. Nazra, Ph.: 06254-32750 Mahila Samakhya, Bihar Education Project, C/o. St. Mary’s Orphanage,
Fakirana, Bettiah -845438.
Ranchi Region
31. Sister Rosily Driecress, Ph.: 06546-23944 Holycross Social Service Centre, Zuly Park, PO Box 59,
Hazaribagh -825301. .
32. Dr. Razi Ahmed, Ph.: 06562-23069 IGNOU Study Centre, GLA College Campus, Daltonganj, Palamu
District
822102
33. Dr. AK Mishra, Ph.: 06342-24797 IGNOU Study Centre, Adhiti Ayodare Campus, Jaymundi,
Dumka814141
34. Ms. Bindu Jha, Ph.: 0657-434533 Mahila Samakhya, Bihar Education Project, 34, RajinderNagar,
Salkchi, Jamshedpur, East Singhbhum -831 001.
Delhi Region
35. Secretary, Dept. of Women & Child, Ph.: 3383586 Ministry of HRD, Shastri Bhawan, Room No.: 601,
‘A’ Wing, New Delhi-110001.
36. Joint Secretary, Dept. of Women & Child, Ph.: 3360831 Ministry of HRD, Jeevan Deep Building, Sansad
Marg, New Delhi -110001.
37. Director, Ph.: 6515579 NIPCCD, 5, Siri Institutional Area, Hauz Khaz, New Delhi.
38. Mr. Ashwani Agarwal, Ph.: 6102944/6176379 National Association for the Blind, Sector V, RK Puram,
New Delhi -110002.
39. Assistant Registrar, VC’s Office, IGNOU, Maidan Garhi, New Delhi -110068.

Ahmedabad Region
40. Ms. Mamta Baxi, Ph.: 0265-574916 Mahila Samakhya, 3/8, Atul Park Society, Near Varsha Society,
Vadodara-390019.
41. Ms. Manisha Brahmbhatt, Ph.: 0281-464161/461984 Mahila Samakhya, “Radha-Krishna” Navyou
Housing Society, Rameshwar Chowk, Near Geet Gurjari Society, Rajkot -360001.
42. Ms. Vandana Brahmbhatt, Ph.: 02744-24406 Mahila Samakhya, “Kalpana” Jay Bharat Society, Near
Pratap Chali Deesa, Banaskantha District.
43. Ms. Rupali Khani, Ph.: 02772-46938 Mahila Samakhya, Laxminarayan Housing Society, Mahavirnagar,
Himatnagar, Sabarkantha Dsitrict.
44. Ms. Bela Vaghela, Ph.: 02676~22738 Mahila Samakhya, 28, Arpan Society, Near Kalarav School,
Kanajair Road, Halol,Panchmahal District
45. Ms. Pragana Sejpal, Ph.: 02752-34739 Mahila Samakhya, “Mahashakti” JP Sheri No.2, Surendranagar
360001.
46. Ms. Rashida Cuteleriwala, Ph.: 079-7434122 Awag Kunj, 506 Bhudarpura, Ambawadi, Ahmedabad-
380005.
47. Dr. HB Khareecha, Ph.: 02630-22496/22745 Dharampur Uttan Wahani (Dhruva), Vrandavan Campus,
Village Lachakadi, Vansada Taluk, Navasari District-396580.

Karnal Region
48. Principal, Anganwadi Training Centre, Working Women Hostel, Bhiwani.
49. Dr. AK Chawla, Ph.: 01681-54481 IGNOU Study Centre, Govt. PG College, Jind -126102.
50. Ms. Uma Gupta, Ph.: 0172-604550 Anganwadi Training Centre, Kothi No. 42, Sector 4, Panchkula.
51. Ms. Bimlesh Kumari, Ph.: 66258/66200 Women Awareness Management Agency (WAMA), Near Bal
Gram Rai, Sonepat.
52. Mrs. Pushpa Yadav, Ph.: 01274-23822 Anganwadi Workers Training Centre, Bal Bbawan, Model Town,
Rewari.
53. Mr. Ram Mehar Singh, Ph.: 01282-50208 District Child Welfare Officer, Bal Bhawan, Nizampur Road,
Narnaul, Mohindergarh.
54. Ms. Pravesh Sharma, Ph.: 5418215 Anganwadi Worker Training Centre, Bal Bhawan, Near Bus Stand,
Faridabad.

Shimla Region
55. Mrs. Shashi Bijalwan, Ph.: 01899-24400 Child Development Project Office, Working Women Hostel
Building, Chamba.
56. Mr. KS Dhiman, Ph.: 01892-223132 Disrict Programme Officer, Sakoh, Dharmshala, Kangra.
57. Mrs. Manisha Nanda, Ph.:O177-222033 Social & Women Welfare, SDA Complex, Block No. 33, 4th
Floor, Kasumpati, Shimla.
Bangalore Region
58. Prof. Chambi Purank, Ph.: 082] -5] 9947 Karnataka State Open University, Manasa, Gangotri, Mysore
570006.
59. Dr. Byahso Verma, Ph.: 08256-61221 SDM College, Ujire, Dakshina Kannada -574240
60. Dr. GV Hedge, Ph.: 08134-50659 Baif Institute for Rural Development, Kandhenu, Sharda Nagar, Post
Box 3, Tiptur-572202.
61. Dr. Ms. Usha Abrol, Ph.: 080-8563796 NIPCCD, 18 New Town, Opposite Escort Company Limited,
Yahlanka, Bangalore -560064.
62. Ms. Meenakshi Angadi Kadakol, Ph.: 080-5543166 Myrada, No.2, Service Road, Domolur Layout,
Bangalroe -560071.
63. Mr. Shriram Karanth, Ph.: 08524-611107 Ashika Sumitra Nilaya, Kuravali (Coastal Line) Road, Bijadi
Village, Koteshwara, Kundapura Taluk, Udipi District -576222. .
64. Mr. Shripathyrao, Ph.: 08482-23038 Sahakara Rural Development Academy (Saharada) District
Cooperative
 Central Bank Ltd., No. 9-9-122/ A, Harurgeri, Akkamahadevi Colony, Bidar -585401

Cochin Region
65. Mr. PM Praeethu Bava Khan, Ph.: 0474-454618 State Institute of Rural Development, ETC Campus,
Kotarakara, Kollam -691531.
66. Ms. P. Kesvan Nair, Ph.: 0493-620169 Wyanad Sarva Seva Mandal, Sulthan Bathery, Wyanad - 673592.
67. Rev. Fr. S. Satyadas, Ph.: 0471-222] 52 Project Officer, Programme for the Development of Marginalised
Women, Sreekala Compound, Opp. Stanley Hospital, Udiyankul Angara, Amaravila PO, Trivendrum -
696122.
68. Mr. Sebastian Antony, Ph.: 0486-332191 Peermade Development Society, PO No. 11, Peermade, Idduky
686631.
69. Ms. R. Bindu, Ph.: 0488-803490 IGNOU Special Study Centre, Kerala Vocational Training Centre, West
Nada Kodungallur, Trichur -680664.
70. Mr. PA Jnanasikhamani, Ph.: 0484-341817/540981 IGNOU Special Study Centre, Mahatama Gandhi
Trust, Maniamcott Buildings, KP Vallon Road, Kadavanthra Junction, Cochin -682020.
Pune Region
71. Dr. EN Gawande, Ph.: 0724-661637 Shivaji College of Education, Amrawati -444603.
72. Mr. PR Gaikwad, Ph.: 0240-334840 Government College of Education, Opp. Deogiri College, Station
Road, Padmapura, Aurangabad.
73. Prof. UB Rajput, Ph.: 07262-42419 Government College of Education, Chikhli Road, Near Goddess
Temple,Ruldhana-443001.
74. Mrs. Sadhna G Purohit, Ph.: 07184-52386 Government College of Education, Bhandara -441904.
75. Mrs. Kazi, Ph.: 07172-55292 Janta Co1lege of Education, Civil Lines, Chandarpur -442401.
76. Mrs. Bhanagaonkar Sulabha, Ph.: 02562-38042 Dhule Education Society’s College of Education, Dr.
Lohiya Marg. Near SRP Campus, Dhule-424001.
77. Mr. Vijay Kumar Shinde, Ph.: 02482-35937 Matsyodari Shikshan Sanstha’s College of Education, Station
Road, Mastgadh, Jalana -431203.
78. Mr. A V Deshmukh, Ph.: 0231-524598 Shri Maharani Tarabai Government College of Eduaction,
Shahupuri, 3rd Lane, Kolahapur.
79. Dr. KM Mahajan, Ph.: 0257-234187 Khandesh College Education Society’s College of Education,
Maniyar Law College Campus, Jalgaon -425001.
80. Mr. DR Kulkarni, Ph.: 02462-42523 Government College of Education, Vasant Nagar, Hingoli Road,
Nanded -431602.
81. Prof. Anant N Joshi, Ph.: 0253-340228/340227 School of Education, YCM Open University,
Dnyangangotri, Near Gangapur Dam, Nashik-422222.
82. Mr. Aran MT, Ph.: 02452-20198 Government College of Education, Jintur Road, Parbhani-431401.
83. Ms. AA Gadkari, Ph.: 0251-545565 Seva Sadan’s College of Education, Seva Sadan Marg, Opp. Central
Hospital, Ulhas Nagar, Thane District-42 1003.
84. Mrs. Chhaya Desai, Ph.: 022-3745096-3726748 National Association for Blind, India Committee on
Advancement on Blind Women, Infomiation Centre, Rustam Alpaiwala Complex, 124/127 Tank Road,
Cotton Road, Near Railway Road Station (East), Mumbai.
85. Dr.Sudha Kothari, Ph.: 02135-23176 Chaitanya Moti Chowk, Raj Guru Nagar Taluk, Khed, Pune-
410505.
86. Dr. Veena Poonacha, Ph.: 022-2031881/6608492-3 Research Centre for Women’s Study, SNDT,
Women’s Univ. JUHU Campus, Santa Cruz (West), Mumbai-400049.
Imphal Region
87. Mr. S Sarat Kr Sharma, Ph.: 03852-20033/320408 Department of Social Welfare, Govt. of Manipur,
Directorate Complex, A-T-Line, 2nd MR Gate, Irnphal- 795001.

Shillong Region

88. Ms. LR Sangrna, Ph.: 0364-225187 Directorate of Social Welfare, Lower Lachurniere, Shillong - 793001.

Aizwal Region
89. Mr. Aileen Vanlalzawni, Ph.: 0389-340866 Directorate of Social Welfare, Govt. of Mizoram, Chaltang,
Aizwal 796012.
90. Programme Officer, Ph.: 0372-24451 Divisional Cell, ICDS, Lunglei -769701.
Kohima Region
91. Mr. T. Haralu, Ph.: 0370-221637 State Children’s Library, Directorate of Social Security & Welfare.
Khanna Region
92. Mr. Balwinder Singh, Ph.: 01633-64121 Conference Hall, Deputy Commission’s Office, Muktasar.
93. Ms. Sundar Pal Kaur, Ph.: 01639-53675 Gali No.3, Harinder Nagar, Near Gurudwara, Faridkot.
94. Mr. MP Bhukti, Ph.: 0172-74491/745505 Commonwealth Youth Programme, Asia Centre, Jwalamukhi
Hostel, PEC Campus, Sector -12, Chandigarh -160012.
Jaipur Region
95. Smt. Krishna Shrivastava, Ph.: 02962-43409 Zila Mahila Vikas Abhikaran, Deputy Director, ICDS
Office, Near Roadways Bus Stand, Banswara -327001.
96. Dr. Geeta Mohan, Ph.: 01472-435749 Zila Mahila Vikas Abhikaran, D-I0, Panchvati Seti, Chittorgarh
312001.
97. Mrs. Sarla Mehta, Ph.: 02964-30690 Zila Mahila Vikas Abhikaran, Opp. Gandhi Ashram, Dungarpur-
314001.
98. Ms. Jayshri Thakaria, Ph.: 01432-42405 Zila Mahila Vikas Abhikaran, Tonk.
99. Mr. Bansidhar Yadav, Ph.: 02992~51755 ICDS, Zila Mahila Vikas Abhikaran, Collectorate Compound,
Jaisalmar.
100. Mrs. Manjari Bhanti, Ph.: 0294-410344 Zila Mahila Vikas Abhikaran, 3rd Floor, New Building,
CollectorateCompound Parisar, Udaipur.
101. Smt. Shaila Kishnani, Ph.: 0291544260 Zila Mahila Vikas Abhikaran, Richa Bhawan, Near Subzi
Mandi,Pawata Road, Jodhpur -342001.
102. Dr. Promila Sanjay, Ph.: 0141-517561-5
103. Ms. Indu Chopra, Ph.: 20275 Zila Mahila Vikas Abhikaran, B-237 Subhash Nagar, Bhilwara.
104. Prof. Rekha Govil, Ph.: 01438-24847/48

Gangtok Region
105. Mr. AK Pradhan, Ph.: 03952-25596 Govt. of Sikkim Secretariate, Annex -I, Sonam Tshering Marg,
Gangtok.