KEMBAR78
Nike Order Status Assistance Issue | PDF | Computing | Computer Mediated Communication
0% found this document useful (0 votes)
44 views2 pages

Nike Order Status Assistance Issue

The customer is trying to check the status of their Nike order but the virtual assistant is unable to find the order details when searching by name, email, or phone number provided by the customer. The assistant offers to transfer the customer to a Nike teammate for assistance but no teammates are currently available. The customer is directed to a link with customer support hours.

Uploaded by

hussainmandvi786
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
44 views2 pages

Nike Order Status Assistance Issue

The customer is trying to check the status of their Nike order but the virtual assistant is unable to find the order details when searching by name, email, or phone number provided by the customer. The assistant offers to transfer the customer to a Nike teammate for assistance but no teammates are currently available. The customer is directed to a link with customer support hours.

Uploaded by

hussainmandvi786
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 2

Nike Virtual Assistant: I am happy to help you find your order status.

Nike Virtual Assistant: First, let's confirm some details.


Did you use this email address when you placed your order?
hussainmandvi786@gmail.com
Nike Virtual Assistant:
Hussaini Bohra: Yes
Nike Virtual Assistant: Should I search for the order using your name, phone
number, or order number?
Nike Virtual Assistant:
Hussaini Bohra: Name
Nike Virtual Assistant: Is this the first and last name you used when you placed
your order?

Hussaini Bohra
Nike Virtual Assistant:
Hussaini Bohra: Yes
Nike Virtual Assistant: Sorry, I couldn't find your name in the system. Please try
again.
Nike Virtual Assistant: Is this the first and last name you used when you placed
your order?

Hussaini Bohra
Nike Virtual Assistant:
Hussaini Bohra: Yes
Nike Virtual Assistant: Sorry, I still can't find your name. Please try one last
time.
Nike Virtual Assistant: Is this the first and last name you used when you placed
your order?

Hussaini Bohra
Nike Virtual Assistant:
Hussaini Bohra: Yes
Nike Virtual Assistant: Still nothing.
Nike Virtual Assistant: I'm going to transfer you to a Nike Teammate who can help.
Nike Virtual Assistant: What can my Teammate help you with?
Hussaini Bohra: #G10128096562
Nike Virtual Assistant: Got it. I'll transfer you now.

It may take a moment for my Teammate to get up to speed.


System Message: Your chat is being transferred. Please wait for the next available
Athlete.
Nike Virtual Assistant: Unfortunately, there are no Nike Teammates available at the
moment
Nike Virtual Assistant: Please click here for Chat Support hours.
https://www.nike.com/help/#contact
Nike Virtual Assistant:
Hussaini Bohra: Where's my order?
Nike Virtual Assistant: I am happy to help you find your order status.
Nike Virtual Assistant: First, let's confirm some details.
Did you use this email address when you placed your order?
hussainmandvi786@gmail.com
Nike Virtual Assistant:
Hussaini Bohra: Yes
Nike Virtual Assistant: Should I search for the order using your name, phone
number, or order number?
Nike Virtual Assistant:
Hussaini Bohra: Order Number
Nike Virtual Assistant: What's your Order number?
Hussaini Bohra: #G10128096562
Nike Virtual Assistant: still nothing.
Nike Virtual Assistant: I'm going to transfer you to a Nike Teammate who can help.
Nike Virtual Assistant: What can my Teammate help you with?
Hussaini Bohra: Good
Nike Virtual Assistant: Got it. I'll transfer you now.

It may take a moment for my Teammate to get up to speed.


System Message: Your chat is being transferred. Please wait for the next available
Athlete.
Nike Virtual Assistant: Unfortunately, there are no Nike Teammates available at the
moment
Nike Virtual Assistant: Please click here for Chat Support hours.
https://www.nike.com/help/#contact
Nike Virtual Assistant:
Hussaini Bohra: Where's my order?
Nike Virtual Assistant: I am happy to help you find your order status.
Nike Virtual Assistant: First, let's confirm some details.
Did you use this email address when you placed your order?
hussainmandvi786@gmail.com
Nike Virtual Assistant:
Hussaini Bohra: Yes
Nike Virtual Assistant: Should I search for the order using your name, phone
number, or order number?
Nike Virtual Assistant:
Hussaini Bohra: Phone Number
Nike Virtual Assistant: What's your phone number?
Hussaini Bohra: +919983296736
Nike Virtual Assistant: I'm sorry, we are having trouble pulling up your order
details right now.
Nike Virtual Assistant: I'm going to transfer you to a Nike Teammate who can help.
Nike Virtual Assistant: What can my Teammate help you with?
Hussaini Bohra: No
Nike Virtual Assistant: Got it. I'll transfer you now.

It may take a moment for my Teammate to get up to speed.


System Message: Your chat is being transferred. Please wait for the next available
Athlete.
Hussaini Bohra: Chat with an Athlete
Nike Virtual Assistant: Unfortunately, there are no Nike Teammates available at the
moment
Nike Virtual Assistant: I'm going to transfer you to a Nike Teammate who can help.
Nike Virtual Assistant: Please click here for Chat Support hours.
https://www.nike.com/help/#contact
Nike Virtual Assistant: What can my Teammate help you with?
Nike Virtual Assistant:

You might also like