Health and Safety Services from Napthens
The CQC I statements:
People have said that for them to
be Safe it is important that the
following things happen:
Key Question Safe
When I move between
services, settings or areas,
there is a plan for what
The CQC ‘We’ statements happens next and who will do
what, and all of the practical
(Quality Statements) arrangements are in place.
▪ Learning culture
▪ Safe systems,
If my treatment, including
pathways and medication, has to change,
I know why and I am
transitions involved in the decision.
▪ Safeguarding
▪ Involving people to I feel safe and am supported
manage risks to understand and manage
any risks.
▪ Safe environments
▪ Safe and effective
staffing I know what to do and who
I can contact when I realise
▪ Infection prevention
that things might be at risk
of going wrong or my health
condition may be worsening.
and control
▪ Medicines optimisation
I can get information and
For more information about Quality Statements advice about my health, care
refer to the CQC Quality Statement Poster: Safe and support and how I can be
in QCS Compliance Centre, or follow this link as well as possible – physically,
mentally and emotionally.
https://www.qcs.co.uk/cqc-hub/
key-question-and-quality-statement-poster-safe/
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Health and Safety Services from Napthens
The CQC I statements:
People have said that for them to
be Effective it is important that the
following things happen:
Key Question Effective
I can get information and
advice about my health,
The CQC ‘We’ statements care and support and how
(Quality Statements) I can be as well as
possible - physically,
▪ Assessing needs mentally and emotionally.
▪ Delivering evidence-based
care and treatment
I have care and support
▪ How staff, teams and that is coordinated, and
everyone works well
services work together together and with me.
▪ Supporting people to
live healthier lives
▪ Monitoring and I have care and support that
enables me to live as I want
improving outcomes to, seeing me as a unique
person with skills, strengths
▪ Consent to care and goals.
and treatment
I am empowered to get the
care, support and treatment
that I need and want.
For more information about Quality Statements
refer to the CQC Quality Statement Poster: Effective
in QCS Compliance Centre, or follow this link
https://www.qcs.co.uk/cqc-hub/key-question-and-
quality-statement-poster-effective/
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Health and Safety Services from Napthens
The CQC I statements:
People have said that for them to
be Caring it is important that the
following things happen:
Key Question Caring
I am treated with
respect and dignity.
The CQC ‘We’ statements
(Quality Statements)
▪ Kindness, compassion I have care and support that
and dignity enables me to live as I want
to, seeing me as a unique
▪ Treating people person with skills, strengths
and personal goals.
as individuals
▪ Independence, choice
and control I am supported to manage
my health in a way that
▪ Responding to people's makes sense to me.
immediate needs
▪ Workforce wellbeing
and enablement I am in control of planning
my care and support. If I
need help with this, people
who know and care about
me are involved.
I can keep in touch and meet
For more information about Quality Statements up with people who are
refer to the CQC Quality Statement Poster: Caring important to me, including
in QCS Compliance Centre, or follow this link family, friends and people
https://www.qcs.co.uk/cqc-hub/key-question-and- who share my interests,
quality-statement-poster-caring/ identity and culture.
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Health and Safety Services from Napthens
The CQC I statements:
People have said that for them to
be Responsive it is important that
the following things happen:
Key Question
Responsive I have care and support
that is coordinated, and
everyone works well
together and with me.
The CQC ‘We’ statements
(Quality Statements) I am in control of planning
my care and support. If I
▪ Person-centred care need help with this, people
who know and care about
▪ Care provision, me are involved.
integration, and
continuity
I am supported to plan ahead
▪ Providing information for important changes in my
life that I can anticipate.
▪ Listening to and
involving people
I know how to access my
▪ Equity in access health and care records and
decide which personal
▪ Equity in experiences information can be shared
with other people, including
and outcomes my family, care staff, school
or college.
▪ Planning for the future
For more information about Quality Statements I can get information and
refer to the CQC Quality Statement Poster: advice that is accurate, up to
Responsive in QCS Compliance Centre, or follow date and provided in a way
this link that I can understand.
https://www.qcs.co.uk/cqc-hub/key-question-
and-quality-statement-poster-responsive/
I am encouraged and enabled
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Health and Safety Services from Napthens
To be Well-led you will need to
consider all the 'I Statements' from
the other four key questions. This
poster sets out the key question of
well-led and what this encompasses,
Key Question Well-led for more information on the
I statements refer to the Safe,
Effective, Caring and Responsive
The CQC ‘We’ statements posters in the QCS series.
(Quality Statements)
▪ Shared direction and culture There is an inclusive and
▪ Capable, compassionate positive culture of continuous
learning and improvement.
and inclusive leaders
▪ Freedom to speak up
▪ Workforce equality, diversity This is based on meeting
the needs of people who
and inclusion use services and wider
communities, and all
▪ Governance, management leaders and staff share this.
and sustainability
▪ Partnerships and
communities Leaders proactively support
staff and collaborate with
▪ Learning, improvement and partners to deliver care that is
safe, integrated, person-centred
innovation and sustainable, and to reduce
inequalities.
▪ Environmental sustainability
- sustainable development
There are effective
For more information about Quality Statements governance and management
refer to the CQC Quality Statement Poster: Well-led systems. Information about
in QCS Compliance Centre, or follow this link risks, performance and
https://www.qcs.co.uk/cqc-hub/key-question-and- outcomes is used effectively
quality-statement-poster-well-led/ to improve care.
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