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The document provides an overview of the Students Industrial Work Experience Scheme (SIWES) in Nigeria and the Federal Airports Authority of Nigeria (FAAN). SIWES is a skills training program established in 1973 to expose university students to work experiences before graduation. It involves an internship period in a relevant industry. The main bodies involved in managing SIWES are universities, the Industrial Training Fund, and participating employers. FAAN was established in 1976 and is responsible for operating and maintaining federal airports in Nigeria. It has overseen major rehabilitation projects to remodel and expand airport infrastructure across the country.

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0% found this document useful (0 votes)
82 views25 pages

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The document provides an overview of the Students Industrial Work Experience Scheme (SIWES) in Nigeria and the Federal Airports Authority of Nigeria (FAAN). SIWES is a skills training program established in 1973 to expose university students to work experiences before graduation. It involves an internship period in a relevant industry. The main bodies involved in managing SIWES are universities, the Industrial Training Fund, and participating employers. FAAN was established in 1976 and is responsible for operating and maintaining federal airports in Nigeria. It has overseen major rehabilitation projects to remodel and expand airport infrastructure across the country.

Uploaded by

muhammedaliko769
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CHAPTER ONE

INTRODUCTION

1.0 History and Meaning of SIWES

The Students Industrial Work Experience Scheme (SIWES) is a unit under the Vice-Chancellor’s

Office. It was established in 2016. The Students Industrial Work Experience Scheme (SIWES)

is a skills training programme designed to expose and prepare students of universities and other

tertiary institutions for the Industrial Work situation they are likely to meet after graduation.

The company has been formed by a group of professionals having vivid experience and wide

exposure in Information Technology. People involved here are young qualified Engineering

graduates and qualified business graduate from the renowned universities across the country. The

resource personnel working in the company have been consistently providing reliable support

services and consultancy to a wide variety of corporate houses either in the capacity of executive

or as business partner or consultant. Bottom line of the company philosophy is building a long-

term business partnership with its clients where interpersonal relationship, reliability, assured

quality and target oriented modern technology are the major building blocks. It is a company

where professionals from both technical and functional field group together with an objective of

providing appropriate business solutions. It realizes the importance of functional knowledge and

its impact in developing business solutions. We constantly strive to be a leading technology firm

with profound business and functional knowledge. The key to the company's success is the

maintenance of a close working relationship with the clients through ensuring the best possible

solutions to their needs; to establish and maintain a thorough knowledge and understanding of

client's objective and help them maximize the benefits. We want to establish ourselves as the best
choice in Computing and Information Technology Services, Consultancy and Development by

offering the full spectrum of services.

1.1 About SIWES: (Student Industrial Work Experience Scheme)

Since the aim of our national policy in education is to build a strong and self- reliant nation, from

the government’s decree No.47 of 8th October, 1971 as amended in1990, which led to the

establishment of Industrial Training Fund (ITF) in 1973/1974 and through the formation of this

body (ITF), in the year 1993/1994 and through the formation of this body (ITF), in the year

1993/1974 SIWES was formed. In Nigeria, the current form of Cooperative Education is known

as the Students Industrial Work Experience Scheme (SIWES).

The Students Industrial Work Experience Scheme (SIWES) is a planned and supervised training

intervention based on stated and specific learning and career objectives and geared towards

developing the occupational competencies of the participants. The aim is make education more

relevance and also to bridge the science-related disciplines in tertiary institutions in Nigeria.

SIWES forms part of the approved minimum academic standards in the institutions, and is a core

academic requirement carrying fifteen (15) credit units. This requirement must be met by all

students in various disciplines before graduation.

1.2 Bodies Involved in SIWES

The main bodies involved in Student Industrial Work Experience Scheme are; The tertiary

institutions and the Federal Government through the Industrial Training Fund (ITF).

Other supervising agencies include:

1. National University Commission (NUC)

2. National Board for Technical Education (NBTE)

3. Industry/Employers (NECA, NACCIMA, MAN, Government Establishments)


4. Tertiary Institutions (Universities, Polytechnics, Colleges of Education)

5. Student Trainees (Engineering, Science, Technology, NCE Technical).

1.3 The functions of these agencies above are to:

1. Ensure adequate funding of the scheme

2. Establish SIWES and accredit SIWES unit in the approved institutions

3. Formulate policies and guideline for participating bodies and institutions as well as

appointing SIWES coordinators and supporting staff

4. Supervise students at their places of attachment and sign their log book and ITF forms.

5. Vet and process students Log books and forward same to ITF area office

6. Ensure payment of all allowances for the students and supervisors.

1.4 Nature and Scope of SIWES

This is based on the number of weeks or months that student is expected to stay for its

attachment. The minimum duration for SIWES should normally be six months, twenty-four

weeks (24) weeks for University Engineers and Technologist. The cumulative total duration of

attachment over the entire period of the course should preferably be not shorter than 240hrs full

time which will take place during term-time or long vocation.

Induction sessions which is conducted by teaching departments to install the concepts of key

skills (skills for learning, employment and life), work place safety and professional expectations,

legalities and ethics.

1.5 Aims and Objectives of SIWES

The specific objectives of SIWES were summarized by the federal government as follows:

1. To provide students with an opportunity to apply their knowledge in real work and actual

practice.
2. To make the transition from school to the world of work easier and to enhance students

contacts for later job placement.

3. Advanced countries, with over 100 years of sustained industrial development and

requisite technical and human infrastructure, have been able to adequately implement

industrial training for their students.

4. They also include providing a structural attachment program with emphasis applications,

management and hands-on experience for students to apply knowledge acquired.

It also aids students to acquire practical skill in other to strengthen their work value

Moreover, it helps them to gain interpersonal and entrepreneurial skills and also installs in

them the right kind of work attitudes and professionalism through interactions with peoples in

the organizations and observations of their future role in the tertiary.

1.6 Benefits of Industrial Training

Experts identified industrial experience as necessity for proper job preparation. This is because

productivity is enhanced by experience graduate or new entrance into the world of work really

needs and early exposure to the value and skills of the industry. Therefore, without appropriate

skills and experiences young graduates are not properly trained on work, norms and role behavior

among others, these components will ensure success at the job place.

Today Information and Communication Technology (ICT) is changing the way many jobs are

performed, thus altering the knowledge and skills required of workers. Consequently, a new level

of competency is required of our students. This cannot be sufficiently met by training facilities in

our education institutions hence, the need for collaborative effort between institutions and

industrial sector.
The major benefits accruing to students who participate conscientiously in industrial training are

the skills and competencies they acquire. These relevant production skills (RPSs) remain a part

of the recipients of industrial training as lifelong assets which cannot be taken away from them.

This is because the knowledge and skills acquired through training are internalized and become

relevant when required to perform jobs or functions. Several other benefits can accrue to students

who participate in industrial training, attributes such as critical thinking, creativity, initiative,

resourcefulness, leadership, time management, presentation skills and interpersonal skills,

amongst others.

1.7 Brief History of Federal Airports Authority of Nigeria (FAAN)

The 1964 Civil Aviation Act saw the establishment of the legal framework for the regulation of

aviation in Nigeria, which placed all aspects of aviation under firm government control. The

statutory task of upgrading air transport infrastructure in the country to accommodate the

growing number of flights and ever-larger aircraft thus fell directly to the Nigerian government.

In 1971 the Nigerian government appointed Netherlands Airport Consultants (NACO) to survey

the existing international airports, prepare a master plan, and conduct feasibility and economic

impact studies for the upgrading of Lagos airport and 13 other airports in the country. That was

the start of the first wave of airport development that would take place during the 1970s. The

Birth of 1.7.1 Nigeria Airports Authority

Murtala Muhammed International Airport

Nigeria Airport Authority was established by decree 45 of 1976 with the statutory responsibility

of overseeing the operation and maintenance of all Federal Airports.


1.7.2 The Renaming of NAA

The Civil Aviation reform of August 1995 brought about the realignment of some of the

functionalities of NAA as well as the renaming of NAA to the Federal Airports Authority of

Nigeria FAAN.

1.7.3 The Remodeling of FAAN Airports

The Federal Ministry of Aviation in 2013, launched the most ambitious rehabilitation program

the aviation industry has experienced since its inception. The program involved the remodeling

and rehabilitation of 22 Federal government-owned airports around the country. Many of the

country's Airport terminals were rehabilitated and remodeled to increase their capacity. This

program is 90 percent completed.

1.7.4 Category One Re-Certification

The U.S Federal Aviation Administration (FAA) assessed the country's aviation safety rules,

procedures, and available facilities, giving us a pass mark to enable bilateral air connections

between the two countries, allowing airlines of both sides to fly direct to either country.

1.8 Brief History of Maiduguri Airport

Maiduguri Airport was established in the 1950 with a runway capacity of 1000 x 28M (Airstrip)

at the present Nigerian Air Force Headquarters, Borno State. The Airport serves as both domestic

and international operations during Hajj operations. The Airport is located in Maiduguri and it is

also surrounded by Bulunkutu, Shiwari, Shelmari and Muronti communities. The Maiduguri

Airport started full operations in the early 80s as a result of the need for Airports in the North

Eastern part of the country. In 1987, the terminal building and other facilities were reconstructed

and modernized to meet international aviation standards.


1.9 Description of Service

The functions of the Federal Airports Authority of Nigeria are as contained in Part II of the

Federal Airports Authority of Nigeria Act of 1996 as amended in 1999 as follows:

 To develop, provide and maintain at airports and within the Nigeria Air Space all

necessary services and facilities for the safe, orderly, expeditious and economic operation

of air transport;

 To provide adequate conditions under which passengers and goods may be carried by air

and under which aircraft may be used for other gainful purposes, and for prohibiting the

carriage by air of such classes as may be proscribed;

 To charge for services provided by the Authority at airports;

 To provide accommodation and other facilities for the effective handling of passengers

and freight;

 To develop and provide facilities for surface transport within airports;

 To carry out at airports (either by itself or by an agent or in partnership with any other

person) such economic activities as are relevant to air transportation;

 To carry out at Airports (either by itself, its agents or in Partnership with any other

person) such other commercial activities which are not relevant to air transport but which

in the opinion of the Authority may be conveniently carried out without prejudice to the

functions specified in this sub-section;

 To provide adequate facilities and personnel for effective security at all Airports; and

generally, to create conditions for the development in the most economic and efficient

manner of air transport and the services connected with it.


1.9.1 Scope

The marketing scope of FAAN spans Domestic and International routes. Four Airports operate

international flights to the world, five Airports operate Hajj flights, and Calabar Airport operates

flights through the West African sub-region. The other eleven airports operate domestic flights

only through the Network of the Nigerian Airspace.

1.9.2 Our Mandate

 Federal Airports Authority of Nigeria (FAAN) as a public service organization statutorily

charged to manage all Commercial Airports in Nigeria and provide service to both

passenger and cargo airlines. Generally, to create conditions for the development in the

most economic and efficient manner of air transport and the services connected with it.

1.9.3 Our Vision

 To be amongst the best airport groups in the world.

1.9.4 Our Mission

 To develop and profitably manage customer-centric airport facilities for safe, secure and

efficient carriage of passengers and goods at world-class standards of quality.

1.9.5 Business Policies

 The Federal Airports Authority of Nigeria performs its statutory duties, according to the

policy guidelines provided by the Federal Government of Nigeria, through the Federal

Ministry of Transportation.

 The Authority is guided by these in all of its business dealings and agreements with

contractors and various third parties with which it does business.


 FAAN welcomes the private sector to partner with it in various areas of its statutory

mandate to provide adequate infrastructure and facilities and service delivery to support

the Nigerian aviation industry.

1.9.6 Corporate Governance

 FAAN shall observe business policies that are in conformity with the policies of the

Federal Government as regards contracts and business agreements. It shall observe

appropriate due process practices in line with government policies which are also in

conformity with global best practices in the international aviation industry.

 All its business and service agreements are transparent and follow established

government policies, including the Due Process Act.

 FAAN is also a signatory to the anti-corruption policies of the Independent Corrupt

Practices Commission, ICPC and has set up an internal implementation committee for

this purpose.

1.9.7 Directorates and Departments

Our list of Directorates and Departments in FAAN

 Managing Director  Legal Services / Company Secretary

 HR & Admin  Corporate Services

 Commercial & Business Dev.  Airport Operation

 Public Affairs & Consumer  Engineering Services

Protection  Cargo Services

 Finance & Account  Special Duties

 Aviation Security Services


CHAPTER TWO

2.0 My Technical Experience at Federal Airports Authority of Nigeria

During my tenure at the Federal Airports Authority of Nigeria (FAAN), I gained valuable
technical experience in various aspects of airport operations, with a particular focus on file
record management and the flight booking process. This report outlines my contributions and
insights gained during my time at FAAN.

2.1 Overview of File Record Management

File record management forms the backbone of efficient organizational operations, facilitating
the storage, retrieval, and maintenance of essential documents and information. At FAAN,
traditional file record management methods posed significant challenges, including limited
accessibility, security concerns, and inefficiencies in data management. To address these issues,
FAAN embarked on a digital transformation journey aimed at digitizing file records and
implementing modern data management practices.

2.2 Insights and Innovations in File Record Management at FAAN:

The digitization efforts at FAAN involved the conversion of physical records into digital
formats, thereby enhancing accessibility, security, and efficiency. By developing a centralized
database system, FAAN streamlined the process of storing and retrieving file records, enabling
staff to access information quickly and securely. Quality control measures were implemented to
ensure the accuracy and completeness of file records, with regular audits conducted to identify
and rectify discrepancies.

2.3 File Record Management:

Digitization Efforts: One of the primary tasks I undertook at FAAN was to digitize and
streamline file record management processes. This involved converting physical records into
digital formats, thereby enhancing accessibility, security, and efficiency.

Database Development: I was involved in developing and maintaining a centralized database


system for file records. This system facilitated easy retrieval of information, minimized errors,
and improved overall data management practices.
Quality Control: Implementing quality control measures to ensure the accuracy and
completeness of file records was another crucial aspect of my role. Regular audits and checks
were conducted to identify and rectify any discrepancies or inconsistencies.

2.3.1 File Record Sample:

 File Name: FAAN_FLIGHT_BOOKING_2024_001


 Date Created: 2024-02-28
 Location: FAAN Headquarters, Lagos, Nigeria
 Type: Digital
 Contents: Flight Booking Records for Domestic Flights (February 2024)
 Passenger Information
 Flight Details (Departure, Arrival, Date, Time)
 Ticketing Information (Fare, Class, Seat Number)
 Payment Details (Method, Amount)
 Booking Confirmation Number
 Special Requests or Requirements
 Remarks or Notes
 Authorization Signatures (if applicable)
 Audit Trail (Record of Modifications or Updates)

2.4 Flight Booking Process: An In-depth Analysis:

The flight booking process plays a crucial role in airport operations, serving as a key touchpoint
for passengers and airlines alike. At FAAN, the flight booking process was characterized by
complex systems and procedures, posing challenges in terms of system integration, customer
service, and compliance with aviation regulations. To address these challenges, FAAN focused
on enhancing system integration, improving customer service, and ensuring compliance with
industry standards.

2.5 Flight Booking Process:

System Integration: FAAN utilized advanced booking systems for managing flight reservations.
My role included integrating these systems with other airport operations to ensure seamless
coordination and communication between different departments.
Customer Service Enhancement: I contributed to enhancing the customer experience by
optimizing the flight booking process. This involved simplifying procedures, improving user
interfaces, and implementing feedback mechanisms to address customer concerns and
preferences.

Compliance and Security: Ensuring compliance with aviation regulations and security protocols
was paramount in the flight booking process. I collaborated with relevant stakeholders to
implement robust security measures while adhering to industry standards and best practices.

Legacy Systems: FAAN faced challenges associated with legacy systems and outdated
processes. I worked closely with IT teams to modernize infrastructure and implement
contemporary solutions to address these challenges.

Capacity Building: Training and capacity building initiatives were essential to equip staff with
the necessary skills to adapt to new technologies and methodologies. I conducted workshops and
training sessions to ensure smooth transitions and foster a culture of continuous improvement.

Data Privacy and Security: Safeguarding sensitive information and ensuring data privacy were
top priorities. I collaborated with cybersecurity experts to implement robust security measures
and protocols to mitigate risks associated with data breaches and unauthorized access.

My tenure at FAAN provided me with invaluable technical experience in file record


management and the flight booking process. Through innovative solutions, collaboration, and a
commitment to excellence, I contributed to enhancing operational efficiency, customer
satisfaction, and overall effectiveness within the organization. Moving forward, I remain
dedicated to leveraging these experiences to drive positive change and deliver impactful results
in future endeavors.

2.5.1 How to book flights on a particular site

1. Enter your departure city, arrival destination, and travel dates and search.
2. Select the flight option most suited to your schedule and budget.
3. Insert the correct passenger details according to passport / ID book.
4. Opt to purchase rebookable flights, baggage or travel insurance.
5. Select your preferred payment method.
6. Once payment is received, you will receive booking confirmation via email.

Fig 2.0: Flight Booking Sample


CHAPTER THREE

3.0 Activities at ICT Department

Most of the departments in Federal Airports Authority of Nigeria rely on information and

this information can be passed on more reliably and faster through the use of computer

systems and other computer accessories like the internet, intranet e.t.c. Thus, there is the

need to have a department or a section within the organization that will see to the

procurement, distribution, installation, and overall maintenance of these computer

systems and their related accessories. This is where the ICT department of FAAN comes

into play.

The ICT department is located directly under the Managing Director (MD) and is headed

by the ICT Manager. The ICT department is further divided into 4 arms:

 Helpdesk: This part of the ICT department acts as a call centre. Users in the organization

call the Helpdesk when they have any challenge with their computers. The Helpdesk

receives user’s calls, logs the calls in a CALL SHEET and forwards the challenge to the

appropriate arm of the department that will resolve the call. After the call is resolved, the

person who resolves this call must get in touch with the Helpdesk, informing them that

the challenge has been resolved.

 Network Communications (Netcom): This arm of the department is involved in resolving

challenges that are related to computer networking within the Agency. This concerns the

local intranet and internet connections. It also manages the connections between the

Agency’s headquarters, regional office, local and international airports.


 Business Operations Support (BOS): This arm of the department is involved in resolving

challenges that are related to the hardware and software components of the computers

used within the Agency. The BOS handles procurement and installation of new computer

systems, repair of existing computer systems and preventive maintenance of the computer

systems.

 Training Centre: this arm of the department is responsible for training the agency’s staff

and IT student on utility programs that are relevant for business operations in the agency.

Staffs and IT students are trained to use the computer. They also train staffs on how to

use some dedicated systems/workstations and new programs for the day to day running of

the agency. The training center is the venue for software development and engineering,

the dissemination of knowledge and ideas based on the world of the ever growing and

improving software and hardware architecture.

ICT department has an office which is the helpdesk where you can find the ICT manager,

Information Technology Service Manager (ITSM) and a handful of IT students.

The BOS and NETCOMS arms of the department are situated in the central workshop

with two supervisors overseeing the activities going on there. This is where the repair,

maintenance and general fixing of computers, computer resources and networking. Here

the IT student, under the supervision of two IT personnel, resolve problem that are

brought in from other departments. When this is done, the status of the problem (either it

is resolved or work is still in progress) is logged down both at the helpdesk and in the

workshop. Logging down these cases is done for record purposes. This will enable the

ICT department know which problems are predominant in the organization, which user

need to go for IT courses and in general try to find solution to lingering problems Then
the computers and/or it peripheral are taken back to their various users. Also, there are

cases where these problems do not need to be brought to the workshop and can be

resolved in the various offices in which the complaints come from.

CHAPTER FOUR

4.0 Other Skills and Knowledge Acquired

Then I was assigned to the BOS arm of the department, where I was taught on the

identification various component of computer hardware, e.g. hard disk, floppy diskette,

random access memory (RAM), removing and replacing of these hardware components,

installation of various software, how to connect various devices (printers and scanners)

and other computer peripherals. Some of the computer components that I familiarized

myself with includes:

 The Motherboard: this is a thin flat piece of circuit board (usually of green or gold

color). Everything in the Computer connects, directly or indirectly, to the motherboard. It

contains a number of special sockets that accepts various component of the computer.
Fig 3.1: Components on a motherboard

 RAM: The random-access memory stores programs and data currently being used by the

CPU. It is measured in bytes, which is measured in megabytes where you have millions

of bytes of RAM. The average PC usually has between 32 megabyte/128 megabyte to 1

gigabyte of RAM (modern PCs may have several megabytes). The RAM has a socket that

allows it to be placed on the motherboard.

Fig 3.2: A picture of a typical PC RAM

 Floppy drive: The floppy drive enables you access floppy diskettes. There are two types

of floppy drives; 3.5-inch floppy drive and the, (rarely used) 5.25-inch floppy. The floppy

drive connects to the computer via a 34-pin ribbon cable which in turn connects to the

motherboard (floppy controller). They also have power cables that connect to the “power

pack”.

 Hard drive: Hard drives stores programs that are not currently being used by the CPU.

Like the RAM, hard drive capacity is measured in megabytes. A typical PC hard drive

stores much more data than the RAM and thus can range from 500 megabytes (in very

old systems) to more than 75 to 100 gigabytes. Like every other component of the PC, the

hard drive has connectors called the EIDE cables. They also have power cables.
Fig 3.3: A hard disk

 DVD/CD ROM Drive: The DVD/CD ROM drives enables access to DVD and CD

ROMs. Some PC’s come with recordable and or rewritable CD and DVD. They also need

power supply via the power cable.

 Connectors: These connectors (often called ports) allow for connection of other

components of the computer. We have the DB (printers, monitor), DIN (keyboard,

mouse), Centronics (printer), RJ (network interface card, modem), BNC (network

interface cards), Audio (speakers, headphones) and USB (keyboards, mouse, printers,

disk drives etc) connectors, each with its own type of device that it connects to the

computer.

 Cooling system: Cooling system consist of the two or more fans. One fan for the system

(CPU), and one for the processor. The CPU will operate more reliably and will have a

longer life span if the cooling system is working properly.

 Power supply: The power supply distributes power to the motherboard and other

component in the CPU.

 Hub: is a device that acts as a central connection point for computers on a network.

Every computer plugs into the hub.


Fig. 3.4: A Hub

 Switch: such as the one shown below, performs all of the same basic tasks as a hub, but

the switch uses a set of internal logic circuits to establish a dedicated, logical path

between the two PCs. This provides for more efficient data transfer without collision

which occurs in the hub.

They both have ports for RJ-45 connectors which computers use to connect to the

network.

Fig 3.5: A Switch


 Network Adapter: is the source through which the computer connects to the network as

well as all other computers on the network.

Fig 3.6: A Network Adapter

 Network (Ethernet): cable with an RJ-45 connector terminated at the end. The Ethernet

cable are network cables containing eight wires with different colours. These wires are

arranged and “terminated” according to the type of connection needed. We have the

straight ended terminated cable, for connecting devices that are dissimilar (e.g computer

to hub/switch, switch to hub etc). We also have the cross ended terminated cable, for

connecting devices that are the same (e,g computer to computer, switch to switch, hub to

hub etc). The colors of the wires are green, orange, blue and brown. Four of these wires

have these colors in full while the remaining four have the colors but with stripes of white

along it.

For straight ended cables, the color code is:

 White/Orange (i.e. orange color striped with white) followed by full Orange, white/green-

blue, white/blue-green, white/brown-brown.

For cross-ended cables, we have:

 White/green-green, white/orange-blue, white/blue-orange, white/brown-brown.


All these wires are arranged in line and inserted into the RJ-45 connector which is then

held in place (crimped) by a crimping device.

Fig 3.7: A network (Ethernet)

I was also shown how to format a hard disk, installing and configuring operating system

on a formatted system, downloading and installation of necessary drivers and installation

of other application software under the supervision of my supervisor

In the following month, I was assigned to the NETCOM arm of ICT department under the

supervision of my supervisor, where I learnt different networking topologies, worked

with different networking devices like the hubs, switches, routers and network printers. I

got to know how to solve some networking problem on the internet. I was also able to

identify various component used to develop network connections, like the modem and

network cards.

Among the other things I learnt were

 How to terminate network (twisted pair) cables and how to connect computers to the local

area network.

 How to troubleshoot various networking problems, like when a user has connectivity

problem, inability to log on to his or her user account etc.

 Configuration of wireless connection on laptops and desktops.

 Configuration of switches, hubs and routers.


 How to lay network cables.

 How to install network printer and add it to a system.

 Adding systems to a domain and creating of network between computers and other

peripherals.

 I also learnt about different types of servers like the dynamic host configuration protocol

(DHCP) server, domain name system (DNS) server, domain controllers and print server

file server.

My supervisor was very patient with me being new the field. He was always ready to

assist me in different challenges encountered. During the rest of my stay in FAAN I

switched between the BOS and the NETCOMs arm of the ICT department.

imped) by a crimping device.


CHAPTER FIVE

5.0 Problems Encountered at Work Place

Throughout my tenure at FAAN, several challenges were encountered in both file record

management and the flight booking process. Legacy systems, outdated processes, and

limited staff capacity posed significant obstacles to operational efficiency. However,

through strategic initiatives such as system modernization, capacity building, and the

implementation of robust security measures, FAAN was able to overcome these

challenges and drive positive change within the organization.

The initiatives undertaken at FAAN yielded tangible results in terms of operational

efficiency, customer satisfaction, and overall effectiveness. By digitizing file records and

optimizing the flight booking process, FAAN was able to streamline operations, improve

data management practices, and enhance the customer experience. The impact of these

initiatives was reflected in key performance metrics, including reduced processing times,

increased customer satisfaction scores, and enhanced data security.

5.1 Recommendation

Looking ahead, there are several opportunities for FAAN to build upon the successes

achieved and further enhance operational efficiency and customer experience. Continuous
improvement strategies, investments in emerging technologies, and collaboration with

industry stakeholders can help FAAN stay at the forefront of innovation and maintain its

position as a leading aviation authority in Nigeria.

For subsequent trainees being taken up by the company, I strongly recommend a more

stringent supervision of their training program, especially by the Human Resources

Department. This will go a long way in ensuring that trainees do not lose focus and will

constantly remind them that their services to the company remain valuable.

Also, I suggest ITF should liaise with some companies where they will take up students

for industrial training. This will help students who find it difficult to find attachments or

who end up in companies where they do nothing.

5.2 Conclusion

My time at FAAN provided valuable insights into the complexities of airport operations

and the importance of efficient file record management and the flight booking process.

Through strategic initiatives and innovative solutions, FAAN was able to overcome

challenges, drive positive change, and deliver exceptional services to passengers and

stakeholders. Moving forward, I remain committed to leveraging these experiences to

drive continued improvement and excellence within the organization.

This industrial training has afforded me the basic practical and theoretical knowledge that

I may not have gotten from the lecture room. It also gave me the opportunity to have a

feel of what it would be like after graduation when I start working.

After my internship with FAAN:

 I can effectively handle the demands a help desk of any Organization I find myself in

future.
 I can effectively assist in the administration of a company’s computer network system,

Both LAN and WAN.

 I can carry out repair works on computer systems and accessories, which includes printers

and scanners.

5.3 Other benefits include:

 Good working ethics: As a result of the close working relationship I had with the ICT

manager, I have been able to imbibe good working ethics. These ethics includes been able

to handle situation with little or no help, being able to provide solutions to lingering

problems, etc.

 Career Path: I have been able to use this training to explore various avenues available at

my disposal career-wise. It has given me the opportunity to have a look into the future

and access my readiness for employment or entrepreneurship.

Finally, the internship has bridged the gap between academic theory and practical and has

built a good degree of confidence especially in my abilities to perform. It has also given

me a first-hand experience of the entire information and communications technology

industry. I can confidently say that the experience gotten from this training was a

worthwhile experience.

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