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INTRODUCTION
The Students Industrial Work Experience Scheme (SIWES) is a unit under the Vice-Chancellor’s
Office. It was established in 2016. The Students Industrial Work Experience Scheme (SIWES)
is a skills training programme designed to expose and prepare students of universities and other
tertiary institutions for the Industrial Work situation they are likely to meet after graduation.
The company has been formed by a group of professionals having vivid experience and wide
exposure in Information Technology. People involved here are young qualified Engineering
graduates and qualified business graduate from the renowned universities across the country. The
resource personnel working in the company have been consistently providing reliable support
services and consultancy to a wide variety of corporate houses either in the capacity of executive
or as business partner or consultant. Bottom line of the company philosophy is building a long-
term business partnership with its clients where interpersonal relationship, reliability, assured
quality and target oriented modern technology are the major building blocks. It is a company
where professionals from both technical and functional field group together with an objective of
providing appropriate business solutions. It realizes the importance of functional knowledge and
its impact in developing business solutions. We constantly strive to be a leading technology firm
with profound business and functional knowledge. The key to the company's success is the
maintenance of a close working relationship with the clients through ensuring the best possible
solutions to their needs; to establish and maintain a thorough knowledge and understanding of
client's objective and help them maximize the benefits. We want to establish ourselves as the best
choice in Computing and Information Technology Services, Consultancy and Development by
Since the aim of our national policy in education is to build a strong and self- reliant nation, from
the government’s decree No.47 of 8th October, 1971 as amended in1990, which led to the
establishment of Industrial Training Fund (ITF) in 1973/1974 and through the formation of this
body (ITF), in the year 1993/1994 and through the formation of this body (ITF), in the year
1993/1974 SIWES was formed. In Nigeria, the current form of Cooperative Education is known
The Students Industrial Work Experience Scheme (SIWES) is a planned and supervised training
intervention based on stated and specific learning and career objectives and geared towards
developing the occupational competencies of the participants. The aim is make education more
relevance and also to bridge the science-related disciplines in tertiary institutions in Nigeria.
SIWES forms part of the approved minimum academic standards in the institutions, and is a core
academic requirement carrying fifteen (15) credit units. This requirement must be met by all
The main bodies involved in Student Industrial Work Experience Scheme are; The tertiary
institutions and the Federal Government through the Industrial Training Fund (ITF).
3. Formulate policies and guideline for participating bodies and institutions as well as
4. Supervise students at their places of attachment and sign their log book and ITF forms.
5. Vet and process students Log books and forward same to ITF area office
This is based on the number of weeks or months that student is expected to stay for its
attachment. The minimum duration for SIWES should normally be six months, twenty-four
weeks (24) weeks for University Engineers and Technologist. The cumulative total duration of
attachment over the entire period of the course should preferably be not shorter than 240hrs full
Induction sessions which is conducted by teaching departments to install the concepts of key
skills (skills for learning, employment and life), work place safety and professional expectations,
The specific objectives of SIWES were summarized by the federal government as follows:
1. To provide students with an opportunity to apply their knowledge in real work and actual
practice.
2. To make the transition from school to the world of work easier and to enhance students
3. Advanced countries, with over 100 years of sustained industrial development and
requisite technical and human infrastructure, have been able to adequately implement
4. They also include providing a structural attachment program with emphasis applications,
It also aids students to acquire practical skill in other to strengthen their work value
Moreover, it helps them to gain interpersonal and entrepreneurial skills and also installs in
them the right kind of work attitudes and professionalism through interactions with peoples in
Experts identified industrial experience as necessity for proper job preparation. This is because
productivity is enhanced by experience graduate or new entrance into the world of work really
needs and early exposure to the value and skills of the industry. Therefore, without appropriate
skills and experiences young graduates are not properly trained on work, norms and role behavior
among others, these components will ensure success at the job place.
Today Information and Communication Technology (ICT) is changing the way many jobs are
performed, thus altering the knowledge and skills required of workers. Consequently, a new level
of competency is required of our students. This cannot be sufficiently met by training facilities in
our education institutions hence, the need for collaborative effort between institutions and
industrial sector.
The major benefits accruing to students who participate conscientiously in industrial training are
the skills and competencies they acquire. These relevant production skills (RPSs) remain a part
of the recipients of industrial training as lifelong assets which cannot be taken away from them.
This is because the knowledge and skills acquired through training are internalized and become
relevant when required to perform jobs or functions. Several other benefits can accrue to students
who participate in industrial training, attributes such as critical thinking, creativity, initiative,
amongst others.
The 1964 Civil Aviation Act saw the establishment of the legal framework for the regulation of
aviation in Nigeria, which placed all aspects of aviation under firm government control. The
statutory task of upgrading air transport infrastructure in the country to accommodate the
growing number of flights and ever-larger aircraft thus fell directly to the Nigerian government.
In 1971 the Nigerian government appointed Netherlands Airport Consultants (NACO) to survey
the existing international airports, prepare a master plan, and conduct feasibility and economic
impact studies for the upgrading of Lagos airport and 13 other airports in the country. That was
the start of the first wave of airport development that would take place during the 1970s. The
Nigeria Airport Authority was established by decree 45 of 1976 with the statutory responsibility
The Civil Aviation reform of August 1995 brought about the realignment of some of the
functionalities of NAA as well as the renaming of NAA to the Federal Airports Authority of
Nigeria FAAN.
The Federal Ministry of Aviation in 2013, launched the most ambitious rehabilitation program
the aviation industry has experienced since its inception. The program involved the remodeling
and rehabilitation of 22 Federal government-owned airports around the country. Many of the
country's Airport terminals were rehabilitated and remodeled to increase their capacity. This
The U.S Federal Aviation Administration (FAA) assessed the country's aviation safety rules,
procedures, and available facilities, giving us a pass mark to enable bilateral air connections
between the two countries, allowing airlines of both sides to fly direct to either country.
Maiduguri Airport was established in the 1950 with a runway capacity of 1000 x 28M (Airstrip)
at the present Nigerian Air Force Headquarters, Borno State. The Airport serves as both domestic
and international operations during Hajj operations. The Airport is located in Maiduguri and it is
also surrounded by Bulunkutu, Shiwari, Shelmari and Muronti communities. The Maiduguri
Airport started full operations in the early 80s as a result of the need for Airports in the North
Eastern part of the country. In 1987, the terminal building and other facilities were reconstructed
The functions of the Federal Airports Authority of Nigeria are as contained in Part II of the
To develop, provide and maintain at airports and within the Nigeria Air Space all
necessary services and facilities for the safe, orderly, expeditious and economic operation
of air transport;
To provide adequate conditions under which passengers and goods may be carried by air
and under which aircraft may be used for other gainful purposes, and for prohibiting the
To provide accommodation and other facilities for the effective handling of passengers
and freight;
To carry out at airports (either by itself or by an agent or in partnership with any other
To carry out at Airports (either by itself, its agents or in Partnership with any other
person) such other commercial activities which are not relevant to air transport but which
in the opinion of the Authority may be conveniently carried out without prejudice to the
To provide adequate facilities and personnel for effective security at all Airports; and
generally, to create conditions for the development in the most economic and efficient
The marketing scope of FAAN spans Domestic and International routes. Four Airports operate
international flights to the world, five Airports operate Hajj flights, and Calabar Airport operates
flights through the West African sub-region. The other eleven airports operate domestic flights
charged to manage all Commercial Airports in Nigeria and provide service to both
passenger and cargo airlines. Generally, to create conditions for the development in the
most economic and efficient manner of air transport and the services connected with it.
To develop and profitably manage customer-centric airport facilities for safe, secure and
The Federal Airports Authority of Nigeria performs its statutory duties, according to the
policy guidelines provided by the Federal Government of Nigeria, through the Federal
Ministry of Transportation.
The Authority is guided by these in all of its business dealings and agreements with
mandate to provide adequate infrastructure and facilities and service delivery to support
FAAN shall observe business policies that are in conformity with the policies of the
appropriate due process practices in line with government policies which are also in
All its business and service agreements are transparent and follow established
Practices Commission, ICPC and has set up an internal implementation committee for
this purpose.
During my tenure at the Federal Airports Authority of Nigeria (FAAN), I gained valuable
technical experience in various aspects of airport operations, with a particular focus on file
record management and the flight booking process. This report outlines my contributions and
insights gained during my time at FAAN.
File record management forms the backbone of efficient organizational operations, facilitating
the storage, retrieval, and maintenance of essential documents and information. At FAAN,
traditional file record management methods posed significant challenges, including limited
accessibility, security concerns, and inefficiencies in data management. To address these issues,
FAAN embarked on a digital transformation journey aimed at digitizing file records and
implementing modern data management practices.
The digitization efforts at FAAN involved the conversion of physical records into digital
formats, thereby enhancing accessibility, security, and efficiency. By developing a centralized
database system, FAAN streamlined the process of storing and retrieving file records, enabling
staff to access information quickly and securely. Quality control measures were implemented to
ensure the accuracy and completeness of file records, with regular audits conducted to identify
and rectify discrepancies.
Digitization Efforts: One of the primary tasks I undertook at FAAN was to digitize and
streamline file record management processes. This involved converting physical records into
digital formats, thereby enhancing accessibility, security, and efficiency.
The flight booking process plays a crucial role in airport operations, serving as a key touchpoint
for passengers and airlines alike. At FAAN, the flight booking process was characterized by
complex systems and procedures, posing challenges in terms of system integration, customer
service, and compliance with aviation regulations. To address these challenges, FAAN focused
on enhancing system integration, improving customer service, and ensuring compliance with
industry standards.
System Integration: FAAN utilized advanced booking systems for managing flight reservations.
My role included integrating these systems with other airport operations to ensure seamless
coordination and communication between different departments.
Customer Service Enhancement: I contributed to enhancing the customer experience by
optimizing the flight booking process. This involved simplifying procedures, improving user
interfaces, and implementing feedback mechanisms to address customer concerns and
preferences.
Compliance and Security: Ensuring compliance with aviation regulations and security protocols
was paramount in the flight booking process. I collaborated with relevant stakeholders to
implement robust security measures while adhering to industry standards and best practices.
Legacy Systems: FAAN faced challenges associated with legacy systems and outdated
processes. I worked closely with IT teams to modernize infrastructure and implement
contemporary solutions to address these challenges.
Capacity Building: Training and capacity building initiatives were essential to equip staff with
the necessary skills to adapt to new technologies and methodologies. I conducted workshops and
training sessions to ensure smooth transitions and foster a culture of continuous improvement.
Data Privacy and Security: Safeguarding sensitive information and ensuring data privacy were
top priorities. I collaborated with cybersecurity experts to implement robust security measures
and protocols to mitigate risks associated with data breaches and unauthorized access.
1. Enter your departure city, arrival destination, and travel dates and search.
2. Select the flight option most suited to your schedule and budget.
3. Insert the correct passenger details according to passport / ID book.
4. Opt to purchase rebookable flights, baggage or travel insurance.
5. Select your preferred payment method.
6. Once payment is received, you will receive booking confirmation via email.
Most of the departments in Federal Airports Authority of Nigeria rely on information and
this information can be passed on more reliably and faster through the use of computer
systems and other computer accessories like the internet, intranet e.t.c. Thus, there is the
need to have a department or a section within the organization that will see to the
systems and their related accessories. This is where the ICT department of FAAN comes
into play.
The ICT department is located directly under the Managing Director (MD) and is headed
by the ICT Manager. The ICT department is further divided into 4 arms:
Helpdesk: This part of the ICT department acts as a call centre. Users in the organization
call the Helpdesk when they have any challenge with their computers. The Helpdesk
receives user’s calls, logs the calls in a CALL SHEET and forwards the challenge to the
appropriate arm of the department that will resolve the call. After the call is resolved, the
person who resolves this call must get in touch with the Helpdesk, informing them that
challenges that are related to computer networking within the Agency. This concerns the
local intranet and internet connections. It also manages the connections between the
challenges that are related to the hardware and software components of the computers
used within the Agency. The BOS handles procurement and installation of new computer
systems, repair of existing computer systems and preventive maintenance of the computer
systems.
Training Centre: this arm of the department is responsible for training the agency’s staff
and IT student on utility programs that are relevant for business operations in the agency.
Staffs and IT students are trained to use the computer. They also train staffs on how to
use some dedicated systems/workstations and new programs for the day to day running of
the agency. The training center is the venue for software development and engineering,
the dissemination of knowledge and ideas based on the world of the ever growing and
ICT department has an office which is the helpdesk where you can find the ICT manager,
The BOS and NETCOMS arms of the department are situated in the central workshop
with two supervisors overseeing the activities going on there. This is where the repair,
maintenance and general fixing of computers, computer resources and networking. Here
the IT student, under the supervision of two IT personnel, resolve problem that are
brought in from other departments. When this is done, the status of the problem (either it
is resolved or work is still in progress) is logged down both at the helpdesk and in the
workshop. Logging down these cases is done for record purposes. This will enable the
ICT department know which problems are predominant in the organization, which user
need to go for IT courses and in general try to find solution to lingering problems Then
the computers and/or it peripheral are taken back to their various users. Also, there are
cases where these problems do not need to be brought to the workshop and can be
CHAPTER FOUR
Then I was assigned to the BOS arm of the department, where I was taught on the
identification various component of computer hardware, e.g. hard disk, floppy diskette,
random access memory (RAM), removing and replacing of these hardware components,
installation of various software, how to connect various devices (printers and scanners)
and other computer peripherals. Some of the computer components that I familiarized
The Motherboard: this is a thin flat piece of circuit board (usually of green or gold
contains a number of special sockets that accepts various component of the computer.
Fig 3.1: Components on a motherboard
RAM: The random-access memory stores programs and data currently being used by the
CPU. It is measured in bytes, which is measured in megabytes where you have millions
gigabyte of RAM (modern PCs may have several megabytes). The RAM has a socket that
Floppy drive: The floppy drive enables you access floppy diskettes. There are two types
of floppy drives; 3.5-inch floppy drive and the, (rarely used) 5.25-inch floppy. The floppy
drive connects to the computer via a 34-pin ribbon cable which in turn connects to the
motherboard (floppy controller). They also have power cables that connect to the “power
pack”.
Hard drive: Hard drives stores programs that are not currently being used by the CPU.
Like the RAM, hard drive capacity is measured in megabytes. A typical PC hard drive
stores much more data than the RAM and thus can range from 500 megabytes (in very
old systems) to more than 75 to 100 gigabytes. Like every other component of the PC, the
hard drive has connectors called the EIDE cables. They also have power cables.
Fig 3.3: A hard disk
DVD/CD ROM Drive: The DVD/CD ROM drives enables access to DVD and CD
ROMs. Some PC’s come with recordable and or rewritable CD and DVD. They also need
Connectors: These connectors (often called ports) allow for connection of other
interface cards), Audio (speakers, headphones) and USB (keyboards, mouse, printers,
disk drives etc) connectors, each with its own type of device that it connects to the
computer.
Cooling system: Cooling system consist of the two or more fans. One fan for the system
(CPU), and one for the processor. The CPU will operate more reliably and will have a
Power supply: The power supply distributes power to the motherboard and other
Hub: is a device that acts as a central connection point for computers on a network.
Switch: such as the one shown below, performs all of the same basic tasks as a hub, but
the switch uses a set of internal logic circuits to establish a dedicated, logical path
between the two PCs. This provides for more efficient data transfer without collision
They both have ports for RJ-45 connectors which computers use to connect to the
network.
Network (Ethernet): cable with an RJ-45 connector terminated at the end. The Ethernet
cable are network cables containing eight wires with different colours. These wires are
arranged and “terminated” according to the type of connection needed. We have the
straight ended terminated cable, for connecting devices that are dissimilar (e.g computer
to hub/switch, switch to hub etc). We also have the cross ended terminated cable, for
connecting devices that are the same (e,g computer to computer, switch to switch, hub to
hub etc). The colors of the wires are green, orange, blue and brown. Four of these wires
have these colors in full while the remaining four have the colors but with stripes of white
along it.
White/Orange (i.e. orange color striped with white) followed by full Orange, white/green-
I was also shown how to format a hard disk, installing and configuring operating system
In the following month, I was assigned to the NETCOM arm of ICT department under the
with different networking devices like the hubs, switches, routers and network printers. I
got to know how to solve some networking problem on the internet. I was also able to
identify various component used to develop network connections, like the modem and
network cards.
How to terminate network (twisted pair) cables and how to connect computers to the local
area network.
How to troubleshoot various networking problems, like when a user has connectivity
Adding systems to a domain and creating of network between computers and other
peripherals.
I also learnt about different types of servers like the dynamic host configuration protocol
(DHCP) server, domain name system (DNS) server, domain controllers and print server
file server.
My supervisor was very patient with me being new the field. He was always ready to
switched between the BOS and the NETCOMs arm of the ICT department.
Throughout my tenure at FAAN, several challenges were encountered in both file record
management and the flight booking process. Legacy systems, outdated processes, and
through strategic initiatives such as system modernization, capacity building, and the
efficiency, customer satisfaction, and overall effectiveness. By digitizing file records and
optimizing the flight booking process, FAAN was able to streamline operations, improve
data management practices, and enhance the customer experience. The impact of these
initiatives was reflected in key performance metrics, including reduced processing times,
5.1 Recommendation
Looking ahead, there are several opportunities for FAAN to build upon the successes
achieved and further enhance operational efficiency and customer experience. Continuous
improvement strategies, investments in emerging technologies, and collaboration with
industry stakeholders can help FAAN stay at the forefront of innovation and maintain its
For subsequent trainees being taken up by the company, I strongly recommend a more
Department. This will go a long way in ensuring that trainees do not lose focus and will
constantly remind them that their services to the company remain valuable.
Also, I suggest ITF should liaise with some companies where they will take up students
for industrial training. This will help students who find it difficult to find attachments or
5.2 Conclusion
My time at FAAN provided valuable insights into the complexities of airport operations
and the importance of efficient file record management and the flight booking process.
Through strategic initiatives and innovative solutions, FAAN was able to overcome
challenges, drive positive change, and deliver exceptional services to passengers and
This industrial training has afforded me the basic practical and theoretical knowledge that
I may not have gotten from the lecture room. It also gave me the opportunity to have a
I can effectively handle the demands a help desk of any Organization I find myself in
future.
I can effectively assist in the administration of a company’s computer network system,
I can carry out repair works on computer systems and accessories, which includes printers
and scanners.
Good working ethics: As a result of the close working relationship I had with the ICT
manager, I have been able to imbibe good working ethics. These ethics includes been able
to handle situation with little or no help, being able to provide solutions to lingering
problems, etc.
Career Path: I have been able to use this training to explore various avenues available at
my disposal career-wise. It has given me the opportunity to have a look into the future
Finally, the internship has bridged the gap between academic theory and practical and has
built a good degree of confidence especially in my abilities to perform. It has also given
industry. I can confidently say that the experience gotten from this training was a
worthwhile experience.