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Troubleshooting (Week3)

The document describes several troubleshooting tasks completed by Jericho Macatangay including: 1) Assisting with audio/music at a sports event in the gymnasium. 2) Setting up a new computer workstation in the HR department and resolving a LAN cable issue. 3) Installing a new printer in the junior high library and downloading the correct printer driver. 4) Configuring PC units in the college library including installing monitoring software, restricting USB ports for security, and changing IP addresses.

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Jecho Macatangay
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17 views5 pages

Troubleshooting (Week3)

The document describes several troubleshooting tasks completed by Jericho Macatangay including: 1) Assisting with audio/music at a sports event in the gymnasium. 2) Setting up a new computer workstation in the HR department and resolving a LAN cable issue. 3) Installing a new printer in the junior high library and downloading the correct printer driver. 4) Configuring PC units in the college library including installing monitoring software, restricting USB ports for security, and changing IP addresses.

Uploaded by

Jecho Macatangay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Troubleshooting

Description: Assisting in the Gymnasium as a Technical Date: Mar 13, 2023


support Mar 14, 2023

Action Taken: Person Involve: General Observation:

Helping in the Gymnasium Mr. Jerome Geli My profession has an


for the audio/music on the Mr. Jericho Macatangay important role like in a big
IBED Sportsfest event Ms Nicole Baes live event that will provide
a necessary support .

Steps In Resolving the


Problem:

Resources:

Prepared By: Macatangay Jericho C.

Noted By: Mr. Alexis Catapang


Troubleshooting

Description: Deploying Computer unit in HR Date: Mar 15, 2023


Department

Action Taken: Person Involve: General Observation:

Setting up a computer as Mr. Jericho Macatangay My profession is an


a workstation in HR Mr. Leonard De Villa important asset in a
department business firm, providing a
technical support to
resolve technical related
problem.
Steps In Resolving the
Problem:

Problem: LAN cable not


working.
Resources:
Resolving: Provide a LAN LAN Cable
Cable and a HUB to be HUB
used to put internet in the
workstation

Prepared By: Macatangay Jericho C.

Noted By: Mr. Alexis Catapang


Troubleshooting

Description: installing printer in junior high library Date: Mar 16, 2023

Action Taken: Person Involve: General Observation:

Installing Epson L120 in Mr. Jericho Macatangay My profession is an


library Mr. Leonard De Villa important asset in a
business firm, providing a
technical support to
resolve technical related
problem.
Steps In Resolving the
Problem:

1. Go to the Epson
website.
2. Search for the driver Resources:
name > go to
SUPPORT > select
operating system >
checklist of
available drive
downloads > Driver
section > download
the driver.
3. Double-click the
setup file and follow
the on-screen
instructions.
4. Restart the PC to
save changes.

Prepared By: Macatangay Jericho C.

Noted By: Mr. Alexis Catapang


Troubleshooting

Description: Configuring PC units in College Library Date: Mar 17, 2023

Action Taken: Person Involve: General Observation:


Mr. Prince Cervantes
 Installing Veyon Mr. Jericho Macatangay We learn about the
 Restricting USB Ms Nicole Baes application of the veyon,
Ports that how it can manage
 Changing IP to other work stations, how to
Dynamic to Static monitor every work station,
we also learn the
importance on disabling
Steps In Resolving the the usb port, is for that
Problem: security of a department or
a firm in general, to not
Installing Veyon allow other person to insert
damage flashdrive or
1. Download an corrupted flashdrive that
installer in the may cause virus on a
internet computer unit

2. Go proceed to Resources:
install veyon, make
sure that the veyon
master is not
installed unless it’s
the
Instructors/Server
PC

Restricting USB Ports

Restart the Computer


Press F10 until the
computer load the bios

The go to “security > USB


Security

Then disable the Front


UBS ports and Rear USB
ports
Then ”F10 to save
changes”

Changing IP to Dynamic to
Static
1. Go to “Network &
Internet Settings”
2. Go to “Change
Adapter Option”
3. Right Click on the
“Ethernet” then go
to properties.
4. Go to “Internet

Prepared By: Macatangay Jericho C.

Noted By: Mr. Alexis Catapang

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