Health and social care values:

Name: Zainab Laila Khatoon

Confidentiality:
(P1) Confidentially is keeping personal, confidential information hidden and locked away. Also,
if an individual shares personal information that they don't want to share with anyone else, you
must respect that. Unless the information is a safeguarding purpose you must tell the individual
that this information cannot be disclosed, and safeguarding members need to know for the
individual safety. Confidentiality can support an individual as if it is not breeched or broken,
they may feel comfortable speaking to the same person again about other issues or confidential
things. For example, Mason, 19 years of age, has speech impairment and goes to a day care
center. The staff notice that he hasn’t been participating in the activities he usually does. The
staff suspect that he is upset and may have depression. They ask to speak with him privately.
Mason tells them that his father has been drinking lately and that he gets violent with him.
Mason pleads the teacher not to tell anyone as he fears that if his father finds out then Mason
will be in serious trouble and his father will become more violent. The staff member tells mason
that his situation is a matter of safeguarding and that only safeguarding staff, social services and
the police may be involved as it is a serious matter. Another example, Reece, 78 years old, goes
to a residential care center every Monday to Thursday. Recently, he was diagnosed with cancer
and doesn’t want his wife or children to know. He has been depressed and hasn’t been involved
in any activities. The staff at the residential care notice this and asks Reece to have a private
conversation with them. Reece tells them about his diagnoses and that he doesn't want his
children or wife to know about it. The staff tells him that the other staff must know about this
just in case of an accident and that his diagnosis will be written down on his medical records so
that they are aware of his condition. The staff ensures that his medical records will be kept
locked and hidden. They also tell him that his wife and children won't have knowledge of his
diagnoses, but they will find out sooner or later.
(M1) It is important since the information is kept secret which allows individuals to feel
comfortable talking about other serious issues or problems in their life. This helps the service
user build confidence and trust because information is not breeched and is kept secure and
hidden. It also ensures that they get the help they need. This helps build better relationships
between the service user and the carer or doctor (the health care provider). Health care
providers can break confidentially if they suspect the individual is about to harm themselves or
others. For example, Stacy, 16 years of age, has learning disabilities and stays at a day care
center every Monday to Friday. She was raped by her older brother and cousin. She went to get
tested to see if she was pregnant. The test came out positive. One of the staff in the day care
noticed she was in her room all day and didn’t want to do anything, which seemed unusual.
They decide to have a private talk with her. Stacy tells them what happened and begged them
not to tell anyone as she feared that if her parents found out they would not believe her and
may get violent. The staff members promised that they wouldn’t tell anyone but then after a
few hours, they told the manager about this as they were unsure of what to do. Social services
and police then got involved. Stacy’s parents found out what had happened by the police as
they came to investigate. Stacy’s parents insisted that she aborts the baby, but Stacy doesn't
want that. Before they found out she was thinking of aborting the baby so that her parents
wouldn’t find out, but then they found out she felt that she had to keep her baby. Her parents
said if she kept the baby, they would disown her and that she wouldn’t be able to live with
them anymore. Stacy was so annoyed at the staff member she told as she begged them not to
tell anyone. And that they broke her trust.
Dignity:
(P1) Dignity is valuing and respecting individuals, as well as treating them properly. No matter if
they have any disabilities or conditions everyone should be treated the same way as others.
They have a right to be treated with dignity. Health-care settings that preserve dignity boost
individuals' sense of self-worth (self-respect) by valuing what they can do and achieve. For
example, Sara is 63 and has arthritis. She is in a residential care home on Mondays to Thursdays
every week. She really enjoys cooking and art. When in a cooking session (activity) the staff tell
everyone that they have some bigger utensils for anyone who needs them. They also speak to
Sara privately that there are bigger utensils if she struggles with holding the smaller ones. For
example, Jasiah is 17 years old and has visual impairment. He needs help doing a lot of daily life
tasks. One day he wet himself and some residents at the day care center laughed at him. This
made him feel embarrassed and upset. One staff member came to help him change and helped
bathe him. The also let him choose what clothes he would like by describing what they look like
and what they colors were. This made him feel valued and appreciated even though he couldn’t
see what he was wearing.
(M1) It increases self-esteem and independence in the individual as you give them choices and
ask them for consent which makes them feel comfortable, valued and respected. They would
feel that they can trust you and this would build a positive relationship between the health care
provider and the service users. Better care can be provided as the individual has trust in you
and this allows them to be comfortable when speaking to you. When a service user feels the
need to say something that they don’t feel comfortable with they would probably tell you so
that you can find a way so that they can adapt around that. This helps them notice what they’re
capable of and the choices that they can make for themselves. For example, Ruby is 59 years
old. She has diabetes type 2 and struggles to move around. She goes to a residential care home
on Mondays and Wednesdays. She needs to take a bath with assistance. The staff member asks
her if they can touch her to help her get into the bath. This shows dignity as they asked for
consent first even though she needed help and guidance anyways.
Respect for the individual:
(P1) Respect is a positive emotion that can be shown through action towards someone (or
something). Respect is a way of treating an individual the way you’d like to be treated. Respect
helps service users feel cared for, builds trust and safety. Respect is accepting someone for who
they are. Supports services users by allowing them to feel comfortable and confidant in who
they are in the health care setting. For example, Rene is 71 years old and has a visual
impairment. She loves art and crafts. Today at the residential care home, they’re doing a
painting activity. Rene can't do this alone without guidance. So, there is a member of staff to
guide her while she paints. This member of staff shows respect as they ask Rene if they can
touch her so that they can guide her to where the canvas is. They asked for consent before
touching Rene, which even though without them touching her she wouldn’t be able to paint as
she needs guidance. For example, Rose is 17 years of age. She is in a day care centre on
Mondays and Thursdays. She has been in a wheelchair most of her life and she loves sports. The
day care center set up a sports activity which Rose can't get involved in as she is disabled. Then
Rose just had to watch them sporting as she couldn't get involved. This makes her feel
excluded.
(M1) Respect shows that you have consideration for the individual. This can make them feel
that they can be independent in making choices for themselves, no matter their condition.
Individuals struggle doing somethings by themselves and respecting them can motivate them to
achieve their goals by boosting their self-esteem. For example, Lucy is 56 years of age and loves
gardening. She has dementia and is taken care of at a residential care home. She keeps on
forgetting the instructions on how to garden and constantly asks what is being said by the staff
who repeats the instructions several times to her. The staff member gets frustrated and yells
the instructions to her in her face. This then led to Lucy being upset and not enjoying the
activity. She also began to fear that staff member. In this situation Lucy is unable to remember
what is being said as she has dementia. The staff member should have been more polite,
patient and a bit understanding towards her. She may have felt that you treated her like a child
as you didn’t respect her as she has dementia.
Safeguarding and duty of care:
(P1) Safeguarding is taking action to stop anyone from being in harm or danger of their health
and safety. Duty of care is the way one must act towards an individual in a certain way for their
safety and risk of being harmed. It supports the individual as it protects them from harming
themselves or others and it helps keep them safe and secure from being harmed by other
people. For example, Sumaiya is 16 years old and has cerebral parsley. She goes to a day care
center every Monday to Friday. A staff member that takes care of her daily notices that she has
bruises on her arms and legs. She has a conversation with Lana about the bruises on her. Lana
trusts this staff enough to tell them how she got the bruises. She explains how her mother beat
her on the weekend because she wet her bed. She told them not to tell anyone, but the staff
member explained that her situation is a serious matter and that she needs to be safeguarded.
For example, Dave, 54 years of age is suffering through depression as his wife died from breast
cancer. He tried to commit suicide last week. A staff member in the residential care home notices
that he isn't participating in art, cooking and gardening activities as he usually does. The staff
member has a chat with him and asks him if he is doing ok. he explains his situation and tells her that
he tried to commit suicide last week. he doesn't want anyone to know and asks her to promise that
she wouldn’t tell anyone. But beforehand she tells him that if this is a safeguarding issue then she
would have to tell the safeguarding members/ staff. This is a matter of safeguarding and is a serious
matter.

(M1) Safeguarding and duty of care are important, and it ensures the safety of individuals that
may harm themselves or others. This is so that the individuals are safe and secure, so they can
continue their care in a health care setting that is safe. It helps those that need to know about
the sensitive issue be aware of it, so that they can keep alert if anything happens. For example,
Rafeal is 22 years old and has hearing impairment and he has down syndrome. He comes to the
day care center every Tuesdays and Fridays. One Tuesday he came and wasn’t participating in
any of the activities. The staff member had a private conversation with him. Rafeal told the staff
why he was not participating in any of the activities. He said that his father hit him several
times. He said that he didn’t want them to tell his father that he told someone as he fears that
he may become more violent. They explain to him the procedures and who is going to know
about his situation. They then go and tell only those who need to know (the safeguarding staff,
social services and the police).
A person- centered approach to care delivery:
(P1) A person- centered approach to care delivery is where one provides a care plan that
involves care, respective, responsive to the needs of the individual. It is so that the individual
can effectively be taken care of while being able to learn to adapt to the environment that they
are in. It can support them as they can get better care and experience in health care setting.
Gives a possibility of better health outcomes. A care plan is centered around that person which
helps meet all their needs so that they can adapt to their new lifestyle. It helps the individual
adapt and change. For example, Meena is 18 years old and has visual impairment from birth.
Recently, she was in a car accident, where both of her parents passed away. She survived but
had serious injuries in her leg which resulted in her having an operation where her left leg was
amputated. She has an older sister who is 25 years old and works part time. The rest of her
time is spent looking after her sister. Meena has an appointment with a doctor to explain her
care plan. Meena’s sister was also involved in this care plan as she is the only family member
Meena has. They discussed whether she would be put in a care home for full-time care as her
sister can't look after her as she has a job. Meena was also referred to as a physiotherapist to
help her learn to walk again and to learn to adapt to the environment. For example, Gloria,
aged 62, has been diagnosed with dementia. She lives with her only child, Maria, aged 27. Ever
since she was diagnosed her condition has worsened as she keeps on forgetting things. Maria is
worried and then gets into with the doctors and books an appointment. The appointment was
about Gloria’s care plan. They discussed many things like whether or not she should go into a
residential care home full-time as Maria is struggling to look after her mother and so on.
(M1) It promotes better care with the individual and service users can have a better
understanding of what is going to happen (in their care plan) as it is discussed with them.
Individuals can make choices in their care plan and are most likely going to agree to it as it can
help them (also thing part of the care plan are recommended by professionals). It causes less
conflict between the service users and service providers as it involves their needs, limitations,
abilities, likes and preferences (they would most likely agree to it). For example, Jane is 20 years
old and has diabetes type 2. She struggles to walk as she fell down the stairs a few months ago,
making it difficult for her to do other daily life tasks. After an appointment with her doctor
about her care plan, her family and she decided that she would be taken to a care home for full-
time care. The doctor also referred her to a physiotherapist. The physiotherapist gave her a
choice to pick which aid she would like to have out of the aids that were necessary for her. She
also has the choice of what medication she was going to take but all medication is useful for her
condition, so whichever she choices would still work effectively.
Conclusion: I have tried to evaluate and explore all the 5 health and social care values. The 5
care values I’m going to be looking at are: confidentially, dignity, respect for the individual,
safeguarding and duty of care and a person-centered approach to care delivery.