PART 2: CONVERSATION WITH PEER

CODE 1A
Student A: You and your friend have just graduated from HaUI and applied for a job in Hon Hai
Precision Industry Company. You are both going to have an interview next week. Exchange
some information about company background with your friend.
Trading name: Foxconn Technology Group
Founded year: (1).......
Reputation:
 The world's largest contract electronics manufacturer
 One of the biggest exporters of China
Headquarters: (2)........
Specializations:
 Computers
 Communications
 Consumer electronics
Products: (3)............
Number of employees: 1.3 million
Number of subsidiaries: (4)........
Mission: Become a leader in developing creative and comprehensive solutions for customers
Vision: (5).........
CODE 1B
Student B: You and your friend have just graduated from HaUI and applied for a job in Hon Hai
Precision Industry Company. You are both going to have an interview next week. Exchange
some information about company background with your friend.
Trading name: (1)........
Founded year: 1974
Reputation: (2)........
Headquarters: New Taipei City, Taiwan
Specializations: (3).........
Products:
 Electronics components
 Printed Circuit Boards
 Graphics Processing Units
 Computer chips
Number of employees: (4).........
Number of subsidiaries: 10
Mission: (5)........
Vision: Contribute to customers' success by developing effective products and services
Suggested answer:
A: Hello, B. I'm going to have a job interview for Hon Hai Precision Industry Company next
week.
B: Me too. Can we exchange some information about this company's background?
A: Yes, of course.
B: What is the trading name of Hon Hai Precision Industry Company?
A: It's Foxconn Technology Group. When was it founded?
B: It was founded in 1974. What is it famous for?
A: It's the world's largest contract electronics manufacturer and one of the biggest exporters of
China. Where is it headquartered? (Where is its headquarters?)
B: It's in New Taipei city, Taiwan. What does it specialize in?
A: It specializes in computers, communications and consumer electronics. What are its (major)
products?
B: They are electronics components, PCBs, GPUs, and computer chips. How many
employees does it have?
A: It has 1.3 million employees. How many subsidiaries does it
have?
B: It has 10 subsidiaries. What is the mission of Foxconn?
A: It's becoming a leader in developing creative and comprehensive solutions for customers.
What is its vision?
B: It's contributing to customers' success by developing effective products
and services.
CODE 2A
Student A: You are an interviewee at Samsung Electronics. The HR Manager is in charge of
interviewing you. Answer his/her interview questions and raise some queries about the company.
Student A
(Interviewee)
Company background:
- The world's largest mobile phone manufacturer
- Founded year: 1969
- CEO: Kwon Oh-hyun
Mission: Develop innovative technologies that enrich people's lives
Major Competitors: Apple, Sony, Panasonic, Sharp
Reason to work for the Company: Great reputation in high-quality products
Possible Contribution:
- Technical knowledge and skills
- English communication skill
Company Culture: (1).........
Management Style: (2)........
Goals: (3).........
Possible position in next 5 years: (4) ………
CODE 2B
Student B: You are the HR Manager of Samsung Electronics. You are going to interview an
applicant.
Student B
(Interviewer)
Company background: (1).....
Mission: (2).....
Major Competitors: (3).....
Reason to work: (4).....
Possible Contribution for the company: (5)......
Company culture:
- Have cooperate culture
- Focus on teamwork and communication
Management Style: Create good relationship between managers and employees
Goals:
- Increase annual revenue
- Become top 10 world's best companies to work
Possible position in next 5 years: The world's largest information technology company
Suggested answer:
A: Hello. I'm the HR manager of Samsung Electronics. What do you know about our company?
B: As far as I know, Samsung Electronics is the world's largest mobile phone manufacturer. It
was founded in 1969 and Mr. Kwon Oh-hyun is the CEO.
A: What is the mission of our company?
B: As far as I'm concerned, it is developing innovative technologies that enrich people's lives.
A: Who do you think are our major competitors?
B: In my opinion, they are Apple, Sony, Panasonic, and Sharp.
A: Why do you want to work for our company?
B: Because your company has a great reputation in the electronics field and high-quality
products.
A: What can you contribute to our company?
B: I can contribute my technical knowledge and skills, and my English communication skill.
A: Thank you! Do you have any questions for me?
B: Yes. Can you describe your company culture?
A: My company follows cooperate culture and focuses on teamwork and communication.
B: What would you say about your management style?
A: We always create good relationships between managers and employees.
B: What are your company's goals?
A: I have no doubt that our goals are increasing annual revenue and becoming top 10 world's
best companies to work for.
B: Where do you think the company is headed in the next 5 years?
A: I strongly believe that we will become the world's largest information technology company.
CODE 3A
Student A: Your friend has some information about Samsung SM Gear Fit 2 smartwatch but you
don't. Exchange the missing information with him/her.
Apple Watch Series 2
Operating System: WatchOS 3
Processor: (1) ……
Compatibility: iOS 9.0 or above
Integrated sensor: (2) …..
Key features
Names: Functions
✓ Built-in GPS ✓ Track runs on a map and measure workouts accurately
✓ Notifications ✓ Receive or respond to call and text
✓50-meter water resistance ✓ Prevent the ingress of water while swimming
Additional features/ apps:
Names: (3) …… Functions: (4) ……
CODE 3B
Student B: Your friend has some information about Samsung SM Gear Fit 2 smartwatch but you
don't. Exchange the missing information with him/her.
Apple Watch Series 2
Operating System: (1) ……
Processor: S2 dual-core
Compatibility: (2) ……
Integrated sensor:
  Accelerometer
 Barometer
 Heart Rate Monitor
Key features
Names: (3) …… Functions: (4) ……
Additional features/ apps:
Names Functions
Breath Tracker Monitor user's breathing
Activity app Track calories burned, exercise minutes and hours
Workout app Adjust fitness tracking to specific sporting activities
Suggested answer:
A: I have just bought an Apple Watch Series 2.
B: Me too. Can we exchange some information about it?
A: Yes, of course.
B: Which operating system does it run?
A: It runs WatchOS 3. What processor is it powered by?
B: It's powered by S2 dual-core processor. Which operating system is it compatible with?
A: It's compatible with iOS 9.0 or above. Which sensors is it integrated with?
B: It's integrated with an accelerometer, barometer and heart rate monitor. What are its key
features?
A: They are built-in GPS, Notifications and 50-meter water resistance.
B: What are the functions of these features?
A: Built-in GPS is used to track runs on a map and measure workouts accurately, Notifications
are used for receiving or responding to call and text, and 50-meter water resistance helps prevent
the ingress of water while swimming. What are the additional features of Apple Watch Series 2?
B: They are Breath Tracker, Activity app and Workout app.
A: What are the functions of these features?
B: Breath tracker is used to monitor user's breathing, Activity app is used for tracking calories
burned, and exercise minutes and hours, and Workout app helps adjust fitness tracking to
specific sporting activities.
CODE 4A
Student A and Student B are technicians installing the light bulb in a house. Now make a
conversation to ensure the right procedure of this installation.
Student A:
Item: (1) …..
Location: House
Pre-installation: (2) …..
Installation:
 Check/compatible/ between/ new lights/ bracket
 Check/ quality of wire
 Twist/ ends of the same colored wired
 Fasten/bulb/ bracket
Post Installation: (3) …..
Caution:
 Use voltage tester all the time
 Prepare more wire
CODE 4B
Student A and Student B are technicians installing the light bulb in a house. Now make a
conversation to ensure the right procedure of this installation.
Student B:
Item: Light bulb
Location: (1) .....
Required equipment
 New bulb
 Screwdriver
 Screw
 Wire
 Voltage tester
Pre-installation
 Cut off/ electricity
 Investigate/ bracket
 Prepare/ wire
 Clean/ old fixture/ installation area
 Remove/ old bulb covering
Installation: (2) …..
Post Installation:
 Test new light
 Test electrical current for any trouble
Caution: (3) ……
Suggested answer:
A: Hi! Can you help me install the light bulb?
B: Sure, now let's check it out. Where are you going to install this device?
A: Well, I install this in my house.
B. Ok, so let's look at the installation kit, you need a new bulb, a screwdriver, a screw, wire and a
voltage tester.
A: Fine. So what should we do before the installation?
B: For pre-installation, you should cut off the electricity, investigate the bracket, prepare wire,
clean the old fixture and installation area. One more thing is to remove the old bulb covering.
A: Okay, so what do I do in installation?
B: You have 4 main steps: First, Check the compatibility between new lights and bracket
Second, Check the quality of wire. Third, Twist ends of the same colored wired And last, Fasten
the bulb bracket
A: Wow, it's not too difficult. Is there anything to take note of after installation?
B: not too much, you should test new light and test electrical current for any trouble.
A. Okay, so is there anything we should take caution about?
B: Yes, there are some things you should pay attention to, like using a voltage tester all the time
and preparing more wire for installation.
A: Thanks very much.
B: You are welcome.
CODE 5A
Student A: You are a hotline technician. A customer is calling to ask for help with his/her
washing machine problems. Make a conversation to help student B fix the problem.

Product name 1. …

Model 2. …

Problem(s) 3. …

Trouble sign(s) 4. …

Taken actions 5. …

Predicted cause(s)  Dirty inlet hose => block water

Suggested actions  Dismantle the water inlet hose filter and clean it

Precautions for maintenance  Clean hose filter regularly

and repairs  Ask a professional technician to maintain the washing
machine every year
CODE 5B
Student B: You are a customer. You are calling to ask for help with your washing machine
problems. Make a conversation with student A.

Product name Electrolux washing machine

Model EFLS617STT
 Problem(s) The machine does not fill

Trouble sign(s) Alarm code E10 on the display

Taken actions  Read the troubleshooting tips

 Check the water tap and open it
 Check the inlet hose => not squashed or
kinked

Predicted cause(s) 1. …

Suggested actions 2. …

Precautions for maintenance and 3. …

repairs

Suggested answer:
A: Hello, this is a technician service hotline. How can I help?
B: Hello, I have a problem with my washing machine. It isn't working properly. Can you help
me solve it?
A: Of course, what's its brand name?
B: It's an Electrolux washing machine.
A: What’s its model?
B: It's EFLS617STT.
A: What's the problem?
B: It does not fill.
A: Are there any trouble signs on the display?
B: Yes, the alarm code E10 appeared on the display.
A: What did you do?
B: First, I read the troubleshooting tips, then I checked the water tap and opened it. I also
checked the inlet hose but it was not squashed or kinked. However, the machine still doesn't
work. What might be the causes?
A: The inlet water hose filter might be dirty and it might block water.
B: What should I do now?
A: You should dismantle the water inlet hose filter and clean it.
B: What should I do for better maintenance and repairs in the future?
A: You ought to clean the house filter regularly and ask a professional technician to maintain the
washing machine every year.
B: I see, thank you very much.
CODE 6A
Student A: You are a hotline technician. A customer is calling to ask for help with his/her air
conditioner problems and make a conversation to help student B fix the problem.

Product name 1. …

Model 2. …

Problem(s) 3. …

Trouble sign(s) 4. …

Taken actions 5. …

Predicted cause(s)  Dirty air filter

 Iced up cooling coils

Suggested actions  Clean the filter

 Set the mode control at Med Fan or High Cool with
the thermostat at 1 or 2

Precautions for maintenance  Clean air filter regularly

and repairs  Ask a professional technician to maintain the air
conditioner every year
CODE 6B
Student B: You are a customer. You are calling to ask for help with your air conditioner
problems. Make a conversation with student A.

Product name Daikin air conditioner

Model DX16SA

Problem(s) The AC is not cooling as it should

Trouble sign(s) Alarm code CH 34 on the display

Taken actions  Check the thermostat => set it at highest

setting
 Check the airflow => not blocked

Predicted cause(s) 1. …

Suggested actions 2. …

Precautions for maintenance and 3. …

repairs
Suggested answer:
A: Hello, this is a technician service hotline. How can I help?
B: Hello, I have a problem with my air conditioner. It isn't working properly. Can you help me
solve it?
A: Of course, what's its brand name?
B: It's a Daikin AC.
A: What’s its model?
B: It's DX16SA.
A: What's the problem?
B: It is not cooling as it should.
A: Are there any trouble signs on the display?
B: Yes, the alarm code CH 34 appeared on the display.
A: What did you do?
B: First, I checked the thermostat to set it at the highest setting, then I checked the airflow but it
wasn’t blocked. What might be the causes?
A: The air filter might be dirty and the cooling coils might be iced up.
B: What should I do now?
A: You should clean the filter and set the mode control at Med Fan or High Cool with the
thermostat at 1 or 2.
B: What should I do for better maintenance and repairs in the future?
A: You ought to clean the air filter regularly and ask a professional technician to maintain the air
conditioner every year.
B: I see, thank you very much.
CODE 7A
Student A: You work in the purchase department of VietJet Air. B works in the sales department
of one of your suppliers. Your supplier is generally very reliable but there were a lot of problems
with your last order. Call B to solve the problem. Use the invoice below.

VAECO Vietnam INVOICE

To: Mitch Arthur Invoice# (24)
[VietJet Air] Date: 7 December, 2017
Order reference: T0209

Item No. Description Quantity Unit price Total

TR16-957X Gas turbine blades 75 $415 $51.125 (***)

DD368-2B Disc rotors 5 (*) $3.675 $18.375

DB578-6B Disc rotors 4 $4.756 $19.024

ST23-56R Vanes 50 (**) $356 $17.800

 Subtotal $86.324

19% VAT $16.401.56

Total $122.725.56
(*) You received only 2.
(**) They shipped 55 vanes.
(***) They charged the wrong price. It should be $31.125.
CODE 7B
Student B: You work in the sales department of VAECO Vietnam. A is an important customer,
and he/she will call you with some complaints about his/her last order. (See below). Be polite
and helpful. Provide excuses and try to put things right.

VAECO Vietnam INVOICE

To: Mitch Arthur Invoice# (24)
[VietJet Air] Date: 7 December, 2017
Order reference: T0209

Item No. Description Quantity Unit price Total

TR16-957X Gas turbine blades 75 $415 $51.125 (***)

DD368-2B Disc rotors 5 (*) $3.675 $18.375

DB578-6B Disc rotors 4 $4.756 $19.024

ST23-56R Vanes 50 (**) $356 $17.800

Subtotal $86.324

19% VAT $16.401.56

Total $122.725.56
Suggested answer:
A: Good morning, VAECO Vietnam. A speaking. How can I help?
B: Hi, I'm having problems with my last order.
A: I'm sorry to hear that. Can I have the order reference number from the top of the invoice we
emailed you and we can sort it out?
B: Okay, it's T0209.
A: Thanks. I'm just calling the order up on my screen now, sorry to keep you waiting. It looks
like the system is a little bit slow today. … Ah, here it is, so you're Mr. B of VietJet air?
B: That's right.
A: And what seems to be the problems?
B: Firstly I ordered five disc rotors and I only received two of them; three disc rotors appear to
be missing.
A: Well, there can sometimes be an issue with the shipment Department. We'll check again and
send you extra dicks rotors as soon as possible. Is there anything else Mr Mark Arthur?
B: It looks as if you shipped two many vanes. I ordered 50 but I got 55.
A: Thank you for your information. We've recently moved to a new building and it seems to
have caused some disruption to production. We will send someone to collect the extra ones as
soon as possible.
B: That's great, thank you.
A: You're very welcome, and if you need any further assistance just call us again.
CODE 8A
Student A: You are an interviewer for Samsung company. You are interviewing a candidate for
the position of an electrical engineer. Use the given prompts to make questions.

Interviewer Interviewee

Greeting

Career objectives

Experience

Skills

Strengths and weaknesses

Reasons to employ
CODE 8B
Student B: You are an interviewee. You are at an interview for the position of an electrical
engineer at Samsung company. Listen to the interviewer and answer the questions.

Interviewer

Greeting

Career objectives

Experience

Skills

Strengths and weaknesses

Reasons to employ
Suggested answer:
 Greeting Good morning!

Career What do you want to do in the future?

objectives  For the short term, my goal is to take this good chance to work for
your company as an electrical engineer. For the long term, I am
motivated to make an impact within the company.

Experience What did you learn from your last job?

 I used to work as a part-time technician in a mobile store so I have
learned about components of mobile phones and learned to be more
customer oriented.

Skills What are you good at?

Do you have any special skills?
 I have done many successful projects on electric equipment during
college and have learned communication and leadership skills
through the whole experience.

Strengths and What are your strengths?

weaknesses  My strengths are self-confidence and dedication, positive attitude
and hard work.
What are your weaknesses?
 I tend to say yes when someone asks for help. I am working on
learning to say no at times.

Reasons to Why should we hire you?

employ  I have had some internships and Industry exposure so being a
fresher it will still be easy for me or that to the new environment
which is significantly less than my training cost.
CODE 9A
Student A: You and your colleague are responsible for maintaining the air-conditioner system of
a building. Discuss how to maintain the air-conditioner system properly. Use the following
flow chart.

Student A Student B

Make a point
The outdoor unit maintenance:
 clear debris around unit
 Rinse condenser coils

Interrupt
 Firstly, cut power to
the unit

Strongly agree
 Make a point
The indoor unit maintenance:
 check filters
 turn off humidifier

Comment and emphasize

 Check the drain line: pour water to the drain line =>
make sure it not clogged

Strongly agree

Make a point Interrupt => strongly disagree

 don't need to maintain the thermostat The thermostat maintenance:
 Verify the room
temperature

Reach a decision

Student B: You and your colleague are responsible for maintaining the air-conditioner system of
a building. Discuss how to maintain the air conditioner system properly. Use the following
flow chart.

Student A Student B

Make a point
The outdoor unit maintenance:
 clear debris around unit
 Rings condenser coils

Interrupt
 Firstly, cut power to
the unit

Strongly agree

Make a point
The outdoor unit maintenance:
 check filters
 turn off humidifier

Comment and emphasize

 Check the drain line: pour water to the drain line =>
make sure it not clogged

Strongly agree

Make a point Interrupt => strongly disagree

 don't need to maintain the thermostat The thermostat maintenance:
  Verify the room
temperature

Reach a decision
Suggested answer:
A: I just want to say something about the maintenance of the air conditioner system. I think we
should maintain the outdoor unit by clearing debris around the unit and rinsing condenser coils.
B: Sorry to interrupt you, but I do think that the very first thing we should do is cut power to the
unit to avoid electric shock.
A: Absolutely. I agree completely.
B: And go to the indoor unit, I think we should check the filters to make sure we can see light
through it. Next, we can turn off the humidifier.
A: And we should check the drain line, right? My tip is pouring water down to make sure it's
not clogged.
B: Yes, I think that's a fantastic idea.
A: And maybe there's no need for us to check the thermostat.
B: I apologize for interrupting you but I'm afraid I can't agree with you there. What we have to
do is to verify the temperature on the display to make sure it matches the temperature in the
room. Are you with me?
A: Alright, so we decided to break the AC system down into three major parts: the outdoor
unit, the indoor unit, and the thermostat. And what we need to do is to maintain for all three
parts as we've discussed.
B: I couldn't agree with you more.