KEMBAR78
IT0041 Module 2 Assignment | PDF | E Bay | Market (Economics)
Scribd
Upload
21 views2 pages

IT0041 Module 2 Assignment

The document analyzes the strengths and room for improvement of eBay's online marketplace. It identifies eBay's main strengths as its wide variety of products, competitive pricing, seller feedback system, and search/filter options. Areas for improvement include user interface complexity, mobile experience, customer service, product authenticity/quality control, and shipping consistency.

Uploaded by

charlesjosefdimaano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
21 views2 pages

IT0041 Module 2 Assignment

The document analyzes the strengths and room for improvement of eBay's online marketplace. It identifies eBay's main strengths as its wide variety of products, competitive pricing, seller feedback system, and search/filter options. Areas for improvement include user interface complexity, mobile experience, customer service, product authenticity/quality control, and shipping consistency.

Uploaded by

charlesjosefdimaano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Name: Charles Josef E.

Dimaano Date: May 18,2024


Course & Section: IT0041 Professor: Mr. Heintjie N. VIcente

Module 2 - Assignment

eBay Webstore
Strengths:

1. Product Variety: eBay is well-known for offering a wide selection of goods in a number of
categories, such as fashion, electronics, collectibles, and more. This extensive range
accommodates a wide range of consumer preferences.
2. Competitive Pricing: eBay frequently offers reasonable rates due to its auction-style and
fixed-price listings, enabling customers to find sales and discounts on both new and
used items.
3. Seller Feedback System: By allowing customers to rate sellers according to their
transaction experiences, eBay's feedback system promotes openness and aids in the
decision-making of other customers.
4. Search and Filter Options: With the powerful search and filter tools that eBay provides,
consumers may focus their product searches on specific parameters like location, brand,
condition, and price range.
5. Global Presence: eBay is a worldwide marketplace that connects buyers and sellers with
one another and facilitates international transactions.

Room for Improvement:

1. User Interface (UI) Complexity: Although eBay has a huge selection, this can also result
in a cluttered and confusing user interface, which makes it difficult for certain people to
search and locate what they're searching for.
2. Mobile Experience: While eBay has made improvements to its mobile app and website,
there may still be room for optimization to enhance the mobile shopping experience
further.
3. Customer Service: A number of consumers have expressed dissatisfaction or uneven
experiences with eBay's customer care, especially when it comes to helping resolve
disputes and troubleshooting transactions.
4. Product Authenticity and Quality Control: eBay has difficulties verifying the validity and
quality of products advertised because it serves as a marketplace for both new and used
goods supplied by different vendors, which may have an impact on customer confidence.
5. Shipping and Delivery: eBay offers a variety of shipping alternatives; however, as each
seller sets their own prices and delivery schedule, there may be discrepancies and
delays in the shipment process.
Overall, eBay's advantages include its wide range of products, affordable prices, and worldwide
reach. To improve users' overall purchasing experiences, there are still room for improvement in
areas including user interface simplicity, customer service quality, and trust-building programs.

You might also like