Excel Sample Data
Call Center Sentiment Analy
CSAT
ID Customer Name Sentiment Call Timestamp Reason
Score
PIS-39858047 Frances Gullefant Neutral 8 1/1/2024 Billing Question
ROH-40287216 Harcourt Zoanetti Negative 5 1/1/2024 Billing Question
NKC-39578431 Washington Oxteby Negative 3 1/2/2024 Billing Question
APY-17008648 Rafe Duffitt Very Negative 4 1/2/2024 Billing Question
MHK-38443501 Tris Bent Positive 8 1/2/2024 Billing Question
QKL-49133006 Kassie Elman Very Negative 4 1/3/2024 Billing Question
ZPZ-31710059 Elbertina Hewins Very Positive 10 1/3/2024 Payments
IJF-13083880 Garland Chuney Negative 3 1/4/2024 Billing Question
ZKW-68562847 Caroljean Bischop Negative 3 1/4/2024 Billing Question
NIL-47926257 Delmor McKleod Negative 6 1/5/2024 Billing Question
BPQ-80812775 Julee O'Gavin Negative 3 1/5/2024 Billing Question
ZOK-34480332 Jaye Gribbon Neutral 7 1/6/2024 Billing Question
ZMB-79323804 Brodie Dobrowski Negative 5 1/6/2024 Billing Question
YYO-56445305 Sibylla Kemet Very Negative 2 1/7/2024 Billing Question
JYD-67455825 Quintilla Hourston Negative 6 1/7/2024 Payments
KNO-93249512 Maggi Simpson Positive 9 1/8/2024 Payments
VFG-63863025 Early Andrassy Very Positive 9 1/8/2024 Billing Question
UCT-41608771 Ettie Ruoff Very Negative 3 1/8/2024 Billing Question
YLF-83918836 Bogey McReath Positive 7 1/8/2024 Billing Question
QCH-83950486 Sephira Philippart Negative 3 1/9/2024 Billing Question
PDB-14404239 Charles Sandison Neutral 5 1/9/2024 Billing Question
LFZ-17229282 Zora Keelin Negative 3 1/10/2024 Billing Question
VKV-67119644 Lillis Dewhurst Negative 4 1/10/2024 Billing Question
PBY-32667898 Luz Gudgeon Very Negative 4 1/11/2024 Service Outage
EWI-18960031 Abigale Morgan Very Negative 4 1/11/2024 Billing Question
IYX-48770048 Minette Muzzillo Very Negative 4 1/12/2024 Billing Question
EVO-87671386 Nanon FitzGilbert Very Positive 10 1/12/2024 Billing Question
ZYX-10467563 Ginelle Olver Neutral 8 1/13/2024 Billing Question
DZU-03236134 Tricia Kinnie Negative 6 1/13/2024 Billing Question
CAZ-10660311 Kristoforo Burnell Positive 7 1/14/2024 Billing Question
ESF-57588548 Dulsea Pendry Very Positive 10 1/14/2024 Billing Question
WKS-55916097 Alberik Jacques Neutral 6 1/15/2024 Service Outage
OHX-59443580 Banky Falla Negative 5 1/15/2024 Payments
TLA-11600824 Ganny Crampsy Negative 3 1/16/2024 Service Outage
YPB-82095843 Shari Adrienne Negative 3 1/16/2024 Billing Question
LZU-62237096 Charo Aisbett Negative 3 1/17/2024 Billing Question
XCX-53374693 Francyne Hagergham Negative 6 1/17/2024 Billing Question
PJL-11752230 Lindsay Bubb Very Positive 9 1/18/2024 Billing Question
MFC-52269149 Roobbie Pickervance Neutral 6 1/18/2024 Billing Question
TQC-88855863 Erminia Lummasana Positive 7 1/19/2024 Billing Question
FGR-90006976 Ariel Pittendreigh Negative 4 1/19/2024 Payments
PAT-23706620 Rudie Tomsen Positive 7 1/20/2024 Payments
XRX-56871498 Alric Scrane Very Negative 4 1/20/2024 Payments
BYM-24034403 Eyde Djurevic Very Negative 2 1/21/2024 Billing Question
TNK-37391425 Hubey Wartonby Negative 3 1/21/2024 Payments
JJM-32557838 Cirstoforo Jemmett Very Negative 4 1/22/2024 Billing Question
KWC-18652469 Elijah Goalby Very Negative 2 1/22/2024 Service Outage
GCS-45015293 Thaddus Seeley Positive 9 1/23/2024 Billing Question
IZX-08099835 Brody Rebichon Negative 6 1/23/2024 Billing Question
TPZ-92635583 Eartha Boner Positive 8 1/24/2024 Service Outage
JOT-87331404 Loralee Shivell Neutral 8 1/24/2024 Service Outage
OKK-04567923 Zacherie Tigner Very Negative 4 1/24/2024 Payments
TCX-30032546 Madelena Pinnock Negative 4 1/24/2024 Service Outage
HMX-04214019 Mira Beddows Positive 7 1/25/2024 Billing Question
SYU-34524338 Giralda Gebby Very Negative 3 1/25/2024 Billing Question
GBF-72465641 Shelagh Washington Very Negative 1 1/26/2024 Billing Question
FMF-68865737 Janeczka Caze Negative 6 1/26/2024 Billing Question
WMA-45712668 Angie Francklin Negative 4 1/27/2024 Billing Question
VEC-69408692 Anna-maria McPeice Neutral 7 1/27/2024 Billing Question
MBN-58485152 Jude Traise Very Positive 9 1/28/2024 Billing Question
VBY-78584211 Evangeline Dillingham Negative 5 1/28/2024 Billing Question
WSO-69134806 Patti Gocher Very Negative 1 1/29/2024 Payments
MYP-30178430 Cora Buggs Negative 3 1/29/2024 Billing Question
FRU-31409409 Othella Kindle Negative 5 1/29/2024 Billing Question
VMZ-59696572 Sheppard Withull Positive 8 1/29/2024 Billing Question
JCE-87896568 Llewellyn Pablos Very Positive 9 1/29/2024 Payments
GZL-83273642 Lurleen Swadden Neutral 8 1/30/2024 Payments
YHK-31842577 Ardith Bunting Negative 3 1/30/2024 Billing Question
BGA-81071725 Wylie Gramer Negative 3 1/31/2024 Billing Question
CRQ-64410572 Bat Pond Negative 5 1/31/2024 Service Outage
Excel Sample Data
nter Sentiment Analysis Data
Call Duration
City State Channel Response Time Call Center
(Minutes)
Charleston West Virginia Chatbot Within SLA 14 Chicago/IL
Honolulu Hawaii Call-Center Within SLA 32 Los Angeles/CA
Dallas Texas Chatbot Within SLA 6 Denver/CO
Fort Myers Florida Email Below SLA 26 Los Angeles/CA
Tuscaloosa Alabama Web Within SLA 26 Los Angeles/CA
Charleston South Carolina Web Within SLA 6 Baltimore/MD
Pensacola Florida Call-Center Within SLA 9 Los Angeles/CA
Little Rock Arkansas Call-Center Within SLA 15 Baltimore/MD
Nashville Tennessee Web Within SLA 12 Los Angeles/CA
El Paso Texas Web Within SLA 42 Los Angeles/CA
Santa Ana California Chatbot Above SLA 44 Baltimore/MD
Huntington West Virginia Chatbot Within SLA 29 Baltimore/MD
Pittsburgh Pennsylvania Chatbot Within SLA 35 Baltimore/MD
Tucson Arizona Web Within SLA 30 Los Angeles/CA
Des Moines Iowa Call-Center Within SLA 29 Los Angeles/CA
San Francisco California Call-Center Within SLA 9 Baltimore/MD
Lansing Michigan Chatbot Within SLA 8 Los Angeles/CA
Washington District of Columbia Chatbot Above SLA 35 Chicago/IL
New York City New York Web Within SLA 20 Baltimore/MD
Madison Wisconsin Web Within SLA 31 Los Angeles/CA
Fort Pierce Florida Email Below SLA 39 Los Angeles/CA
Lubbock Texas Call-Center Within SLA 38 Denver/CO
Stockton California Call-Center Above SLA 44 Denver/CO
Corpus Christi Texas Chatbot Within SLA 41 Chicago/IL
Minneapolis Minnesota Chatbot Within SLA 7 Baltimore/MD
Colorado Springs Colorado Email Within SLA 34 Los Angeles/CA
Abilene Texas Web Below SLA 36 Los Angeles/CA
Fort Lauderdale Florida Call-Center Within SLA 9 Chicago/IL
Shawnee Mission Kansas Call-Center Within SLA 39 Baltimore/MD
Gainesville Florida Email Within SLA 17 Los Angeles/CA
Erie Pennsylvania Web Within SLA 26 Los Angeles/CA
Houston Texas Chatbot Below SLA 35 Baltimore/MD
Saint Paul Minnesota Call-Center Below SLA 25 Chicago/IL
Minneapolis Minnesota Chatbot Within SLA 35 Chicago/IL
Fort Worth Texas Call-Center Within SLA 38 Baltimore/MD
Salt Lake City Utah Web Below SLA 14 Los Angeles/CA
Santa Ana California Web Within SLA 43 Los Angeles/CA
South Lake Tahoe California Call-Center Within SLA 43 Los Angeles/CA
Montgomery Alabama Web Within SLA 6 Baltimore/MD
Providence Rhode Island Email Below SLA 41 Los Angeles/CA
Richmond Virginia Call-Center Within SLA 27 Baltimore/MD
Johnstown Pennsylvania Call-Center Within SLA 9 Los Angeles/CA
Washington District of Columbia Call-Center Within SLA 30 Los Angeles/CA
Bronx New York Chatbot Above SLA 36 Chicago/IL
Las Vegas Nevada Call-Center Above SLA 17 Baltimore/MD
Fort Myers Florida Web Within SLA 38 Baltimore/MD
Pasadena California Chatbot Within SLA 36 Los Angeles/CA
Sacramento California Chatbot Within SLA 38 Baltimore/MD
Chicago Illinois Chatbot Within SLA 13 Baltimore/MD
Fort Wayne Indiana Chatbot Within SLA 42 Los Angeles/CA
Kansas City Missouri Chatbot Within SLA 7 Baltimore/MD
Long Beach California Call-Center Within SLA 30 Baltimore/MD
Fort Pierce Florida Chatbot Above SLA 22 Baltimore/MD
Baton Rouge Louisiana Call-Center Within SLA 8 Baltimore/MD
Naperville Illinois Chatbot Above SLA 44 Baltimore/MD
Salt Lake City Utah Chatbot Within SLA 34 Baltimore/MD
Minneapolis Minnesota Call-Center Within SLA 18 Los Angeles/CA
Evansville Indiana Email Within SLA 23 Los Angeles/CA
Rockford Illinois Call-Center Within SLA 37 Los Angeles/CA
Harrisburg Pennsylvania Web Within SLA 14 Baltimore/MD
Reno Nevada Web Within SLA 31 Denver/CO
Bloomington Illinois Call-Center Within SLA 10 Denver/CO
Katy Texas Chatbot Above SLA 45 Baltimore/MD
Little Rock Arkansas Email Within SLA 8 Denver/CO
Concord California Email Below SLA 35 Los Angeles/CA
Lubbock Texas Call-Center Within SLA 33 Los Angeles/CA
Chicago Illinois Call-Center Within SLA 8 Baltimore/MD
Columbus Ohio Web Within SLA 19 Baltimore/MD
Columbus Georgia Web Within SLA 23 Los Angeles/CA
New York City New York Chatbot Below SLA 35 Los Angeles/CA
