2/4/24, 2:28 PM Unit 1: Self-test | Generative AI at SAP | openSAP
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Generative AI at SAP Sean Kask, Hadi Hares, Jana Richter
Unit 1: Self-test
Question 1 3.0 / 3.0
Which approach to AI best describes the following use case?
"A machine learning model classifies incoming customer support tickets. A user corrects an
incorrect classification made by the model. The corrected data is used to re-train the model later."
Supervised learning Correct!
Reinforcement learning
Unsupervised learning
Symbolic AI
Question 2 3.0 / 3.0
Which of the following examples are probabilistic, machine-learning approaches to AI?
Note: There are 2 correct answers to this question.
An expert creates rules in an ERP system to clear invoices
A webpage detects the image of a cat in a picture Correct!
A user can log in if the entered password is correct
A user unlocks her iPhone with her face Correct!
Question 3 3.0 / 3.0
Customers contact a company using emails or a form on a website. In order to work on them, these
customer tickets need to be correctly classified, e.g. “product return”, “service request”, etc. Which
of the following statements is true?
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2/4/24, 2:28 PM Unit 1: Self-test | Generative AI at SAP | openSAP
Machines can use deterministic rules to correctly automate the classification of all
tickets.
Human customer service agents always classify tickets with 100% accuracy on
the first pass and do it faster than machines.
Machines can use probabilistic AI models to classify all tickets with 100%
accuracy.
Machines can use AI to propose ticket classifications to human service agents, but
Correct!
not with 100% accuracy.
100%
Total: 9.0 of 9.0 points achieved
This quiz can be repeated indefinitely!
Your submissions: 3
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Sun, Feb 04, 2024 08:58:01
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