InControl 2
Cloud-based Device Management and Monitoring
User Guide
Version 1
InControl 2 User Guide
Table of Contents
1. Purpose................................................................................................................................................ 3
2. Initial Setup ........................................................................................................................................ 3
3. Organization, Group, and Device Configuration and Management..................................... 7
Changing Login Details ................................................................................................................................. 7
Adding Devices ............................................................................................................................................... 8
Managing Devices .......................................................................................................................................... 9
Creating Groups ............................................................................................................................................ 10
Managing Groups ......................................................................................................................................... 11
Viewing the Operation Log ........................................................................................................................ 12
Changing Organization Settings ............................................................................................................... 13
Changing Group-Wide Settings ................................................................................................................ 14
Managing Warranty and License Information ..................................................................................... 15
Managing Device Firmware ...................................................................................................................... 16
Configuring Wi-Fi ......................................................................................................................................... 16
Configuring PepVPN / SpeedFusion Endpoints ................................................................................... 19
Viewing System Messages ......................................................................................................................... 22
4. Fleet and Device Management ................................................................................................... 23
Using the Dashboard ................................................................................................................................... 23
Device Summary......................................................................................................................................................................... 23
Device List ..................................................................................................................................................................................... 23
Map .................................................................................................................................................................................................... 24
Event Log........................................................................................................................................................................................ 25
Getting Detailed PepVPN/SpeedFusion Information ......................................................................... 25
Monitoring Clients ....................................................................................................................................... 26
5. Reporting ......................................................................................................................................... 27
Device Reports ............................................................................................................................................... 27
Wi-Fi Reports ................................................................................................................................................. 27
Event Log ......................................................................................................................................................... 28
© 2014 Peplink Page 2
InControl 2 User Guide
1. Purpose
This manual is a guide to setting up and using InControl 2.
2. Initial Setup
If you have already set up an InControl 2 account or plan to login using your
Google account, please skip to Step 6.
1. Navigate to the InControl 2 login page at https://incontrol2.peplink.com. Click the
Create an account link.
2. Enter an email address that will serve as your login name.
3. Complete the remaining fields.Click Submit to continue.
© 2014 Peplink Page 3
InControl 2 User Guide
4. You will receive a confirmation email. Click the activation link in the confirmation
email.
5. Click the Login button to display the InControl 2 login page at
https://incontrol2.peplink.com.
6. Login with the user name and password created for your InControl 2 account.
You can also login using a linked Google account.
© 2014 Peplink Page 4
InControl 2 User Guide
7. When you login to InControl 2 for the first time, you’ll be prompted to create an
organization. To get started, enter company, language, country, and address
information.
8. Check to see that your location has been correctly identified. If you want to
specify a different address than the one shown, you can select it using the map
or enter the coordinates directly.
9. Choose miles or km as your Speed unit.Click Submit to create your
organization.
© 2014 Peplink Page 5
InControl 2 User Guide
10. After you create an organization, you’ll need to create at least one group. On the
Create Group page, displayed next, name your group.If needed, change
address and time zone details. Click Create Group to finish.
11. On the Add Devices into Groups page, enter one or more serial numbers and
click Verify devices.
© 2014 Peplink Page 6
InControl 2 User Guide
12. To add more groups and devices or modify your InControl 2 configuration, see
the next section, Organization, Group, and Device Configuration and
Management.
3. Organization, Group, and Device Configuration and Management
This section covers configuring InControl 2, as well as managing groups and devices. Note
that some operations are possible only at the , while others require
that you work at the .
To switch between these levels, select the appropriate icon on the navigation bar and
verify that or is displayed in the breadcrumb
navigation.
Changing Login Details
1. To change login details, sign into InControl 2 and then click the user name link
displayed in the upper right corner.
2. On this page, you can change your login email address, account name, address,
and password. You can also review recent logins to ensure that the account has
been accessed properly.
© 2014 Peplink Page 7
InControl 2 User Guide
Adding Devices
1. To begin adding new devices, click Settings > Add DevicesorGroup>
Settings > Add Devices.
© 2014 Peplink Page 8
InControl 2 User Guide
2. Choose a group from the Select Group drop-down menu and enter one or more
serial numbers.
3. Click Verify devices.
4. InControl 2 will check to make sure specified devices are valid for use with the
software and display the results. If devices are valid, they will be added to the
specified group.
Managing Devices
1. To display device management data for individual devices, clicktheir names on
the DashboardDevice List and on most reports. You can also click Settings >
Device Management at the and to display
a list of devices.
2. Clicking a device name displays its detail page, which provides in-depth device
information, as well as access toWi-Fi settings and the Event Log report. You can
also download configuration backups to use in device restoration and additional
device configuration.
© 2014 Peplink Page 9
InControl 2 User Guide
3. For GPS-enabled devices, you can track location in real time or display historical
route information. You can also color-code routes by speed or coverage, specify a
custom tracking timeframe, get real-time traffic information, and more.
Creating Groups
1. To begin adding groups, click Settings >Create Group.
© 2014 Peplink Page 10
InControl 2 User Guide
2. On the Create Group page, name your group and, if needed, change address
and time zone details. Click Create Group to finish.
Managing Groups
1. Click Settings > Group Management.
© 2014 Peplink Page 11
InControl 2 User Guide
2. On the Groups page, you can delete, rename, and create new groups. For more
detail on a group, click its name in the list. To save your work, click Save
Changes.
Viewing the Operation Log
1. To display the operation log, click Settings > Operation Log.
2. Here, you can view all past operations or search for operations meeting particular
criteria. To sort the view, click the arrows next to the chart headings.
© 2014 Peplink Page 12
InControl 2 User Guide
Changing Organization Settings
1. To begin changing organization settings, click Settings > Settings.
2. Here, you can change organizational security options, logos, addresses, and
more. To save your work, click Save Changes.
Organization Admins Add administrative users with Full or
Read-only access
Idle timeout Set the time after which inactive users will
be logged out of InControl 2
Authenticated with Google ID To require users to login using a Google ID,
check this box
Block Peplink Support To prevent Peplink support from viewing
the organization during support calls, check
this box
Logo/Favicon Drag-and-drop or upload images to
customize InControl 2 with your own
branding
Address Enter your address, select it from the map,
or enter coordinates
Speed unit Select km or miles
© 2014 Peplink Page 13
InControl 2 User Guide
Changing Group-Wide Settings
1. To begin changing group settings, first click the Groups icon in the navigation
bar and select the appropriate group.
2. Click Settings > Group-wide Settings.
3. Here, you can change and add group administrators, enable email notifications,
silence device reporting for a specified period, and more. To store your updates,
click Save Changes.
© 2014 Peplink Page 14
InControl 2 User Guide
Name Enter a name for the group
Organization Admins Lists organization admins and their access
levels (for information on changing
organization admins, see Changing
Organization Settings)
Group Admins Add group administrators with Full or
Read-only access
Email Notifications Enable/disable email notifications of system
activity
Time Zone Select a time zone and specify whether
devices will use this setting
Silence Period Set a recurring period during which devices
will not update the system; you can choose
to apply this setting to all devices or devices
with specified tags applied
Address Enter your address, select it from the map,
or enter coordinates
Managing Warranty and License Information
1. To view and manage device warranty and license information, click Settings >
Warranty & License.
2. Here, you can filter the list to show warranties that are close to expiring, as well
as those that have already expired. You can also import FusionHub license keys,
create an evaluation license, and download the latest FusionHub firmware.
© 2014 Peplink Page 15
InControl 2 User Guide
Managing Device Firmware
1. To view and manage firmware updates for your devices, click Settings >
Firmware Management.
2. On this page, you can view firmware versions, as well as set group policy for
firmware update frequency. To save your work, click Save Changes.
Configuring Wi-Fi
1. Click Wi-Fi AP > SSID Settings.
© 2014 Peplink Page 16
InControl 2 User Guide
2. On the next page, you can enable/disable available Wi-Fi configurations. To
change SSID settings, click the Edit link. If these options don’t appear, be sure
that Wi-Fi Management is checked.
© 2014 Peplink Page 17
InControl 2 User Guide
3. The SSID page displays a variety of Wi-Fi configuration settings.
© 2014 Peplink Page 18
InControl 2 User Guide
SSID Enter a name for the Wi-Fi network
Security Settings Choose from Open – No Encryption,
WPA/WPA2 – Personal, WPA/WPA2
Enterprise, and Static WEP
Layer 2 Isolation Enable/disable Layer 2 port isolation, which
can prevent unauthorized port-to-port
communication
SSID Visibility Available values are Show this SSID and
Hide this SSID (note that hiding the SSID
does not prevent access to users who know
the SSID)
Restriction Mode/MAC Address List Deny or accept all MAC addresses, except
those listed in MAC Address List
Multicast Filter/Multicast Rate Enable or disable multicast filtering and
change the balance of multicast
speed/range
Device Selection Enable the SSID on all devices or on devices
with the specified tags
Configuring PepVPN / SpeedFusion Endpoints
1. If allowed by your deployment, you can configure PepVPN / SpeedFusion
endpoints right from InControl 2. To access this feature, click PepVPN /
SpeedFusion > Configuration.
© 2014 Peplink Page 19
InControl 2 User Guide
2. Next, check Enable to display configuration settings.
© 2014 Peplink Page 20
InControl 2 User Guide
Encryption Toggle 256-bit AES encryption; in most
cases, it’s best to leave encryption turned
on
Remote SpeedFusion Hub Select the appropriate group and device to
serve as a SpeedFusion hub
High Availability Setup Check this box to enable HA, then select the
appropriate group and device for your HA
deployment
Hub Device’s IP Address / Host Names Enter the IP address or hostname assigned
to the hub
Authentication Pre-shared Key is the default, though you
can also authenticate the hub using remote
ID
NAT Mode Check this box to enable network address
translation
Data Port The default data port is 4500; port 32015
will be used if port 4500 is unavailable
Send All Traffic to Remote Hub Internet traffic from LAN clients on the
endpoint device will be routed to the
remote hub site over the SpeedFusion
connection instead of routing to the device's
WAN port(s)
Link Failure Detection Time Choose the amount of time between link
status checks; lower values enable faster
detection but consume more bandwidth
© 2014 Peplink Page 21
InControl 2 User Guide
Viewing System Messages
To see important system messages, click the notification ( ) icon located at the top of the
page.
© 2014 Peplink Page 22
InControl 2 User Guide
4. Fleet and Device Management
Using the Dashboard
The Dashboard provides a wealth of at-a-glance data about online and offline devices,
client statistics, location, and more. To access the Dashboard, select a group and then
click the Dashboard icon located in the navigation bar.
Device Summary
This section offers a quick overview of online, offline, total online and offline, and
connected client devices, all updated live.
Device List
The Device List displays important device information that can be easily sorted so you can
quickly find just the information you need. The Device List also provides quick access to
device management tools and group-level Wi-Fi settings.
© 2014 Peplink Page 23
InControl 2 User Guide
Map
The map lets you keep on eye on your whole fleet in real time. Icons are marked with the
name assigned to the device being tracked. Icons with numbers indicate multiple devices
in the area.
To get details, including a complete route history, click any map icon.
To see a device’s route history in motion, select a speed and click the
play/pause button.
© 2014 Peplink Page 24
InControl 2 User Guide
Event Log
The Event Log keeps you up-to-date on client connection/disconnection, data session
times, time synchronizations, and more. For details on client devices, click the appropriate
listing in the Client column. To display the Device Management page for a device, click its
listing in the Device column. To display the entire Event Log report, which can be
downloaded for use in other applications, click More…
Getting Detailed PepVPN/SpeedFusion Information
InControl 2 makes it easy to monitor the real time performance and activity of
PepVPN/SpeedFusion endpoints. To get started, click PepVPN / SpeedFusion > Live
Status.
To see receive/transmit, packet drop rate, and latency statistics for a listed endpoint, click
the disclosure triangle. For a visual representation of this data, click the graph icon on the
right.
© 2014 Peplink Page 25
InControl 2 User Guide
Hover over graphed lines to see details. You can also click items in the graph legend to
show/hide them.
Monitoring Clients
InControl 2 offers comprehensive client reporting in real time. To access a list of all
connected clients click Clients in the navigation bar.
For detailed information on a connected client, click its link in the Name column.
On the client detail page, you’ll see the client’s current location, as well as other data. To
see historical data for the client, click Event Log.
© 2014 Peplink Page 26
InControl 2 User Guide
5. Reporting
InControl 2 offers a variety of reports to help you monitor network and client devices. To
access these reports select Reports from the navigation bar while working at the
.
Device Reports
To get an in-depth look at bandwidth usage, network equipment, and client devices, select
Reports >Device Reports. For more detail on displayed data, click on available links
and hover over graph data.
Wi-Fi Reports
This report offers the same data as Device Reports, plus an SSID usage table to help you
determine which access points are handling the most traffic.
© 2014 Peplink Page 27
InControl 2 User Guide
Event Log
The Event Log lets you track any kind of system event and can be filtered using an array
of presets. You can also specify custom report filtering criteria.
© 2014 Peplink Page 28
