Salesforce Administrator

Name: Naga M Reddy Visa: H4 EAD

Location: Fulton, Maryland

Professional Summary:
 15+ years of IT experience including 5+ years of Salesforce CRM Implementations: Analysis, Design,
Development, Administration, Integration and supporting the cloud applications, Oracle DBA, Manual Testing.
 Experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds,
and Communities platform.
 Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S -
Controls, Eclipse with SOQL, SOSL and Plug-ins.
 Experience in SFDC development using visual force pages, visual force components AJAX Tool kit, SOQL, and
SOSL.
 Experience in creating Custom Objects, Custom Fields, Custom Relationship, Custom Tabs, Standard Object and
Many 2 Many Relationships.
 Experienced in Creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning
Component features.
 Proficient in dealing with functionalities related to sales cloud & service cloud, and Analytics Cloud.
 Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services,
Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
 Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have
compatibility of the app in mobile, Tab and Desktop versions.
 Experience with customization of Confidential Communities and platforms ExactTarget, Apttus CPQ.
 Extensive experience in developing and deploying custom integration solutions in Confidential .com CRM.
Proficient in creating/troubleshooting/modifying APEX code and visual force pages.
 Expert in implementing security and sharing rules at object, field, and record level for different users at different
levels of organization.
 Experience with different methodologies Agile, Scrum and Waterfall Models.
 Ability to effectively communicate technical issues and resolve problems at all levels of the organization both
internally and externally.
 Capable of rapidly learning new technologies and processes, and successfully applying them to the operations
and projects.
 Experience with source control tools Git, Bit bucket, Source Tree.

Technical Skills:

Salesforce Technologies Apex Classes/Controllers, Apex Triggers, SOQL, SOSL,

Visualforce Pages / Components, Apex Web Services,
Apex Custom Controllers and Extension,
Salesforce.com - Workflows, Dashboards, Custom
Objects, Record Type, Role Hierarchy, Validation,
Quotes, Formulae, Page layouts, Reports, Sandbox
development & Testing.
SFDC API Tools Eclipse, Developer Console, Workbench, Migration tool
(Ant based), Data Loader, Excel Connector.
Languages C, C++, Java, PL/SQL, Apex, SOQL, SOSL
Web Technologies HTML, XML, CSS, Java Script, PHP, Bootstrap, jQuery,
CSS, OOD, Servlet
Web Services SOAP, REST, XML, JSON, WSDL
 Operating Systems Windows NT/XP Pro/Vista, Linux, Unix
Databases MySQL, Oracle, SAP Hana, Microsoft SQL Server
Servers Citrix XenApp 5/6, IIS, Active Directory, Desktop
Application, AWS Workspace, Azure Workspace
Agile Tool Jira, Azure ADO

Professional Experience:

Client: T-Mobile, Kansas City KS Sept 2021 – Till Date

Role: SFDC Administrator

Responsibilities:
 Extensively worked on agile methodology and attended Daily status/stand-up meetings.
 Created user Roles and Profiles and given them security controls and shared settings.
 Maintaining the profile roles and standard objects like user accounts, contacts, leads, campaigns, dashboards,
Reports.
 Developed the custom Visual Force pages for the users to submit the online application.
 Authorized access to data, financial data and overall customer security facilities
 Developed various Custom objects, Components, Controllers, Custom reports, Custom Tabs, Labels, Visual force
pages, Validation rules, Approval processes and Auto-Response rules for automating business logic and Report
folders for different users and profiles based on the requirements.
 Created the Custom Report type, Reports and Dashboards as per the business requirements.
 Maintained Sandbox environments for QA Activities.
 Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between
Classic and Lightning.
 Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
 Worked on customization of Visual force to have lightning experience for desktop.
 Used SOQL and SOSL for data manipulation.
 Good hands-on experience using Data loader and cleansing and de-duplicating Bulk loads.
 Used Sandbox for testing, created, managed packages and migrated them between Sandboxes and Production
environments for final implementation.
 Co-ordinate with the test team and provide the application flow demo before the test team starts testing.

Environment: Lightning Web Components, Lightning Experience, Visual Force Pages, Apex Classes, Apex Triggers,
Service Cloud, Data Loader, Data Import wizard, REST, SOQL, SOSL, Workflow & Approvals, Reports, VS Code,
Plug-in, Email services, Security controls, GitHub.

Client: Sprint, Reston, VA Aug 2018 – Aug 2021

Role: SFDC Administrator

Responsibilities:
 Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1
mobile platform to make Lightning Application mobile.
 Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
 Maintenance of installed Managed Packages in Lightning using Apex. Used Data Migration tool called Data
Loader.
 Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders
and flows.
 Embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven
programming.
 Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application
compatible with lightning.
 Developed and configured various Custom Reports and Report Folders for different user profiles based on the
needs in the organization.
 Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto
response rules etc.)
 Developed Web Services callouts from Salesforce to External applications using SOAP and REST API.
 Used SOQL & SOSL for data manipulation.
 Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between
Classic and Lightning.
 Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
 Worked on customization of Visual force to have lightning experience for desktop and mobile applications.
 Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
 Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer’s cases in Cases
Tab.
 Used Force.com web services API to create, update, retrieve and delete records. Worked in GIT version control
systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex
code.
 Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to
ensure minimum code coverage for the application to be migrated to production.

Environment: Force.com platform, Lightning Web Components, Lightning Experience, Visual Force Pages, Apex
Classes, Apttus CPQ, Sales Cloud, Data Loader, REST, SOQL, SOSL, Workflow & Approvals, Reports, VS Code,
Plug-in, Chain Sets, GitHub.

Client: British Petroleum, Houston, TX Sept 2015 – Aug 2018

Role: .NET Developer

Responsibilities:
 Involved in the analysis, design and development of the project.
 Used C#, ASP.Net Web API in the application and Service layer was developed using ASP.Net Web API.
Presentation layer was developed using HTML5.
 Worked on modifying business rules to implement variable percentage bonus instead of fixed percentage bonus.
 Modified existing application screens to display additional information regarding same day repair.
 Worked on modifying existing reports to reflect same day repair variable bonus information.
 Involved in test driven development environment, writing unit tests using MS Test.
 Worked on service layer to fetch data from Oracle database using entity framework and to expose end points
using ASP.Net Web API.
 Involved in Agile/Scrum development process for Software development Life Cycle.
 Helped in testing the developed application, Unit Testing for various scenarios and documented the results for
getting approval from business users.
 Used Subversion as the source control.
 Helped in Unit Testing the developed application for various scenarios and involved in documentation of test
results for approval from business users.
 Worked on creation of Web Forms for the new project.
 Worked in team of people consisting of developers, testers and end users.

Environment: ASP.NET 4.0, C#, Web Services, WCF, MVC 4.0, HTML, DB2, CS, Excel, Access, VBA, IIS, Visual
Studio, Pl/SQl, SQL Server 2008 Unit Testing, Agile (Scrum).

Client: Allscripts, Malvern, PA Oct 2013 – Sept 2015

Role: .Net Developer
Responsibilities:
 Worked with Product Manager to hash out requirements and helped bridge the gap between business
requirements and technical implementation.
 Involved throughout in Software Development Life Cycle (SDLC) process.
 Involved in Design, Coding and testing phases of the project.
 Practiced Agile Methodology to review progress of project in monthly sprints.
 Followed Single Responsibility design principle throughout the project.
 Used SOAP and REST services for requesting information from endpoints.
 Created Views and Partial Views – UI and middle tier for various modules using C#, MVC (Razor View Engine),
AJAX, jQuery, HTML, CSS.
 Extensive experience in developing tools using Access, VBA, Excel environment.
 Experience in using interactive user experiences for Web Application.
 Technology leadership for the direction of the Cloud based application using Node.JS and MS SQL Server
integrating to a proprietary framework.
 Used the latest WPF/XAML vector-based UI framework for the front end and WCF to implement the various
services such as the QA Services.
 Experience in using RAPID APPLICATION DEVELOPMENT (RAD), to create a system that can be modularized
in 2-3 months of time.
 Mainly used XML for encoding documents in a format which is both human& machine readable.
 Have used Service Oriented Architecture (SOA) to develop web services.
 Also used Azure for Scaling and checking the reliability of the applications which were developed during the
project.
 Testing and reproducing the issue to determine if there is a defect.
 Experience with all phases of SDLC in the Waterfall model and Agile (SCRUM) methodologies.
 Used BizTalk framework provided by Microsoft for integrating with the web services that supports
both SOAP and WSDL.
 Strong working experience in managing Security policies including Authentication, Authorization, Identity,
Encryption, Personalization, Membership, Roles, Profiles and Resource Access Control.
 Working with PowerShell to provide a scripting language for the applications.
 Experience with Angular JS for creating Single page Applications.
 Experience with Web Services, Web Forms, Win Forms, and Microsoft .Net Frameworks.
 Wrote business logic for fetch and update data from database and displayed on Win Forms.
 Used collections, interfaces, abstract classes to implement the project and worked with the Exception Handling.
 Used WCF services for communicating with Microsoft SCCM (System Centre Configuration Manager) server. One
of the purposes was for license management.
 Experience Working on Windows 8
 Familiar with several design patterns such as Iterator, Single Responsibility, Dependency Injection, etc.
 Used Bootstrap CSS for front end design.
 Used SQL Server 2012 Standard Edition for database.
 Involved in writing test plans and writing test scripts for Unit Testing.
 Used Team Foundation Server (TFS) for version control.

Environment: ASP.NET 4.0, C#, Web Services, WCF, MVC 4.0, HTML, DB2, CS, Excel, Access, VBA, IIS, Visual
Studio, Pl/SQl, SQL Server 2008 Unit Testing, Agile (Scrum).

Client: READINUS Software Private Limited, Bengaluru, India Jun 2010 – Aug 2013
Role: .Net Developer
Responsibilities:
Development of a Middleware that integrates the IP Office with the Microsoft CRM Application thereby extended
the features of the IP Office Telephony platform with the functions of Microsoft CRM without lot of cost and complexity.
We used the Microsoft .NET framework to develop the software responsible for this integration.
 Actively Participated in Analysis and Design phase.
 Development of some of the key components like Engineering, Sales and Project Master Module.
 Used N-tier architecture for presentation layer, the Business and Data Access Layers and were Coded using C#
also worked with agile methodology for Application Development.
 Have followed Agile/Scrum methodology.
 Developed user interfaces using classic ASP, ASP.Net, ADO.Net and Code Behind modules, interfacing routines
and managed services also worked with Model View Controller (MVC) for created design pattern.
 Have used open-source Customer management relationship software’s Sugar CRM and Splendid CRM.
 Perform gradual upgrade for Microsoft SharePoint service from 2.0 to 3.0.
 Extensively used Exception Handling Application block for exception handling.
 Have used SQL profiler for query and procedure optimization.
 Involved in Debugging and testing the developed software as well as doing performance analysis also involved in
UI Testing.
 Written stored procedures, triggers using SQL in SQL SERVER 2008 and worked with SSRS and SSIS.
 Have created and used Win forms to create functionality in networking module.
 Displayed data using XSLT and CSS Also Worked with VBA Excel and Active Directory.
 Have done Unit Testing.

Client: Broadridge Financial Solutions, Hyderabad, India Jun 2007 - Apr 2010
Role: Entry Level Developer
Responsibilities:
 Application design based on n-tier Architecture.
 Involved in the Database design.
 Involved in writing technical use cases for a given functional use cases.
 Developed the project in agile methodology.
 Involved in design the application by using various design patterns.
 Utilized the AJAX control toolkit 2.0 tools like Calendar, Dropdown, Animation controls for implementing AJAX
partial page updates and extensively used AJAX extenders with UI control elements.
 Involved in development of business logic which includes Code-behind files, User controls and Classes in the
middle tier using C#.Net.
 Used Entity Framework (EF4) for all business Objects and Retrieving data from DB.
 Used Web Services (SOAP, WSDL) for communicating with other application and components.
 Worked on ASP.NET client-side state management (view state, cookies and query strings) and server-side state
management (application state, session state and profile properties) using C#.
 Performed NUnit testing and system testing and prepared requirement documents for testing.
 Developed application in agile model and involved in daily scrum meetings.
 Used Microsoft Team Foundation Server for the purpose of version control and source code maintenance needs.
 Coordinated with testing team to identify the bugs and release process.

Certifications:

 Salesforce Certified Administrator (SCA) - (Credential ID – 3820647)

Education:
 Bachelor’s in EEE 2002 – 2007
Jawaharlal Nehru Technological University, Hyderabad, India

 Master’s in Computer Science 2007 – 2009

Silicon Valley University, San Jose, CA