Chapter 9: Conclusion
9.1 Overview of the chatbot
Figures below show chatbot UI.
add the landing page of chatbot application screenshot
Figure 6.1.2: Home page of the chatbot
add chatbot conversation page screenshot
Figure 6.1.3: Test page of the chatbot
testing page screenshot
9.2 Conclusion
The main purpose of this proposed chatbot is to help people by providing them just text-based .
Not every people can easily access
mental healthcare services. By using this chatbot, people can get accompany for a 24/7
whole day and also not spending any cost.
In this project, although the proposed chatbot is developed it is regrettable to say
that this chatbot still considers apart from giving the diverse response every time. The
accuracy of the model prediction can be further improved by training with larger datasets.
Besides, the flow of the conversation for the chatbot is considered hard to design.
Apart from the reason that lack of psychology knowledge and experience, it is not
guaranteed that the user will follow the instruction given. Although the chatbot still
considers able to give a related response even it is out of the range of the conversation flow,
but this makes the chatbot unable to perform all the functions completely and reduces the
quality of the mental healthcare service.
Furthermore, to simulate the human typing
behavior, the typing indicator was also had been added. Since the color can indicate the
basic mood, tone, concept, and connotation for a product, cold colors such as blue or green
had been applied to the chatbot UI to let the user feel a sense of quietness and trust.
In short, the proposed chatbot now cannot be considered as a perfect chatbot that
able to give 100% quality of the mental healthcare service. It still has a lot of room to be
improved in the future. However, by reviewing back to our objectives, it indeed had
achieved most of them
9.3 Future Work
The proposed chatbot can be further improved by expanding its training data. Keep
collecting the feedback of the user or even cooperate with human counselors to improve
the content of the chatbot also recommend to be carried out. So that this chatbot can give
more professional counseling services to the people.
Besides, this chatbot also can become more advance if it is added to face emotional
recognition and voice based. Face recognition should work like voice emotional recognition as it
will
perform some action according to the facial expression of the user. By working together
with both recognition modules, the chatbot should be able to predict the situation of the
user more accurately and serve the user much better.
