NovaStar Tech Co.

,Ltd

NovaStudio User Note

1. Some conflicts between decoders may cause media play

error.

Do not install decoders or media players arbitrary. They may conflict with

each other and thus cause errors when NovaStudio is playing videos.

NovaStudio V2.3 and later will check if there is any known decoder that may

cause conflict on the computer. And will delete the decoder if allowed.

Please contact Nova if problems of decoder conflict are encountered.

2. Do not use low performance computers for running

NovaStudio.

Please use a computer meeting the requirements listed in the section of 1.2

Run Environmentof NovaStudio User Manual. The computer should have a

higher performance CPU and larger memory if NnovaStudio is going to run on

it with multiple display windows. Note that the higher the computer

performance is, the better the media play results will be.

3. NovaStudio launch error due to the language support of

the operation system.

If the path of the NovaStudio.exe contains characters that are not belonged to

the default language of the operation system, it may not be able to launch.

Messages as follow may be shown.

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To solve this problem, please change the path and run again.

Fig 1 error message

4. Unable to play files of Microsoft Word and Excel

Make sure Microsoft Word and Excel have been installed correctly, otherwise,

NovaStudio is not able to support files for Microsoft Word and Excel.

Please allow the operation if any firewall blocks the operation of adding Excel

file. There no virus risk as it is just Excel starting a library.

5. What to do if characters in a table of a Microsoft Word

file are slit?

Try a Microsoft Excel table.

6. Why NovaStudio does not run?

Please make sure that Microsoft.NET Framework 2.0 has been installed in the

computer if the error message in Fig.2 shows up when running NovaStudio.

Microsoft.NET Framework 2.0 is required for running NovaStudio.

Note that for Win8, Microsoft.NET Framework 3.5 is required. You can

download it from website www.novastar-led.com and then install. Or you can

select corresponding option when installing NovaStudio, Microsoft.NET

Framework 3.5will be automatically downloaded and installed after that.

Phone: NovaStar (Xi’an) 86-29-84507048 NovaStar (Shenzhen) 86-755-33592492

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Fig 2 error message

7. Why Flash files cannot be added?

Make sure Flash OCX plug-in has been correctly installed. Copy

install_flash_player_ax.exe to the same folder of NovaStudio.exe and when

performing installation.

8. Error message as below is shown when running

NovaStudio.

Fig 3 error message

Please contact us for technique support. And please click Send Error Report if

internet is available for the computer. If internet is not available, please click

View Error Data and copy all the data to a .txt file.

Phone: NovaStar (Xi’an) 86-29-84507048 NovaStar (Shenzhen) 86-755-33592492

Website:www.novastar-led.com3
 NovaStar Tech Co.,Ltd

9. Why NovaStudio can not load media sources which it

can before?

Select Help ->Reregister Decoder from the main menu of Novastudio. Allow

all operations if they are blocked by OS or firewall.

Phone: NovaStar (Xi’an) 86-29-84507048 NovaStar (Shenzhen) 86-755-33592492

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10. In IE6 environment, use the keyboard arrow keys to

move the display position of the web media (do not use

the mouse wheel).

11. Video Capture Card played instability in Win7, please

use Windows XP.

12. Please set the graphic card work under extend monitor

mode if the play window of the LED screen is big in size.

And please use advanced rendering mode for video

playback. Part of the play window may be black if

normal rendering mode is use.

13. Please use advanced rendering mode if text is be put on

top of video. There could be flashing on the text if

normal rendering mode is used.

14. Turn off Vertical Refresh Sync of the graphic card when

use NovaStudio for pictures playback. Vertical Refresh

Sync may cause influent picture playback effects under

Win7 and Win8.

Phone: NovaStar (Xi’an) 86-29-84507048 NovaStar (Shenzhen) 86-755-33592492

Website:www.novastar-led.com5
 NovaStar Tech Co.,Ltd

Fig 4 Turn off Vertical Refresh Sync of the graphic card

15. For videos of format of .rmvb and those can not be

loaded by NovaStudio, please convert the video format

to mpeg4. Format converting tool can be download

from www.novastar-led.com .

16. Cannotsupport URL includinghttp://www.iqiyi.com/ etc.

17. The play log failed to be exported, and the prompt

message is as follows:

1) Case 1: The COM object of the type "Excel.ApplicationClass" cannot be

converted to Interface type "Excel._Application” by force. The reason of failed

Phone: NovaStar (Xi’an) 86-29-84507048 NovaStar (Shenzhen) 86-755-33592492

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 NovaStar Tech Co.,Ltd

operation is the invoking of QueryInterface to the COM module whose IID is

"{000208D5-0000-0000-C000-000000000046}”. It fails because: the loading

type library is not registered.

Solution: It may be caused by installation of different versions of Office, it can be

solved by finding

HKEY_CLASSES_ROOT\TypeLib\{00020813-0000-0000-C000-000000000046}\1.6 in

registry and deleting it (office 2003 corresponds to 1.5, then the version 1.6 shall be

deleted; office 2007 corresponds to 1.6, and it depends).

2) Case 2: the prompt message is shown as below:

Solution: Open the control panel –regional and language options, set the current

regional option as current system environment.

Phone: NovaStar (Xi’an) 86-29-84507048 NovaStar (Shenzhen) 86-755-33592492

Website:www.novastar-led.com7