Emotional Intelligence
Prof. Burkland
September 3, 2024
AGENDA:
• Create a list of leadership characteristics
• Explore emotional intelligence as a foundation for leadership and teamwork
effectiveness
• Develop an understanding of the four components of emotional intelligence
• Exercise empathy and build our understanding of others
Let’s take action and
explore…
LEADERS: GREAT VS. LOUSY
EXERCISE: THE GREAT LEADER
Think of someone you know personally, or observed closely, that
you believe was/is an OUTSTANDING LEADER.
Write down a few words/phrases/characteristics that come to
mind when you think what made them such a GREAT LEADER.
We will share these characteristics with the class.
EXERCISE: THE LOUSY LEADER
Now think of someone you know personally, or observed closely,
that you believe was/is a TERRIBLE LEADER.
Write down a few words/phrases/characteristics that come to
mind when you think what made them such a LOUSY LEADER.
We will share these with the class.
TAKE AWAY FROM THE EXERCISE….
1. Most of the characteristics listed have nothing to do with cognitive or technical
expertise!!! That is not because they are unimportant but because they typically
do not predict outstanding leadership.
2. Your descriptions are relational in nature. One of the keys to great leadership is
nurturing relationship and paying attention to your relationship with others.
3. Your descriptions are emotion based. There are strong feelings when you
recalled your great vs. lousy leaders. Great leaders understand the importance
of emotions—both managing their own and managing others’.
RESONANT LEADERSHIP: TWO DIMENSIONS
When someone achieves “great” leadership, often they are
RESONANT leaders where they:
1. pay attention to the emotional tone of their team by engaging
others and,
2. build connections to those they lead (synchrony)
When you have negative emotional tone and low synchrony you are a
DISSONANT leader
RESONANT LEADERSHIP: TWO DIMENSIONS
RESONANT LEADERS POSSESS EMOTIONAL INTELLIGENCE! WHAT
DOES THIS MEAN?
EMOTIONAL INTELLIGENCE IS...
The capacity for recognizing our own
emotions and those of others, for
motivating ourselves and others, and for
managing emotions well in ourselves and
in our relationships
• Results in improved work performance
and enhanced organizational
effectiveness
• Consists of FOUR interconnected
quadrants
A FRAMEWORK FOR EMOTIONAL INTELLIGENCE
Personal Social
Competence Competence
Awareness:
Who am I?
Self- Social
Awareness Awareness
EI
What I do?
Actions:
Self- Social
Management Skills
EMOTIONAL INTELLIGENCE: SELF-AWARENESS
▪ Recognizing your emotions and
their effect on yourself and
others
▪ Realistic self-assessment
▪ Knowing who you are, your
strengths, weaknesses, interests
▪ Self confidence
Self knowledge enables you to
make the best use of one of your
most important resources….YOU!
EMOTIONAL INTELLIGENCE: SELF-MANAGEMENT
Self-management involves self-
regulation & motivation
▪ Managing your own feelings enables
you to deal with difficult situations
▪ Keeping disruptive emotions &
impulses under control
▪ Achievement orientation: Focused
drive to achieve goals
▪ Optimism, achievement, commitment,
integrity
Self-regulation does NOT mean that you do not express your
emotions!
EMOTIONAL INTELLIGENCE: SOCIAL AWARENESS (EMPATHY)
▪ Ability to attune to others and “read” situations
▪ Empathy- psychological
identification with or vicarious experiencing of
the feelings, thoughts, or attitudes of another
▪ Empathetic not sympathetic
▪ Attentive to individual diversity
▪ Attentive to organizational dynamics
▪ Enables you to see the world as others see it, to
know them on a deeper level, to be open to them
and their ideas
EMPATHY VS. SYMPATHY
EMOTIONAL INTELLIGENCE: RELATIONSHIP MANAGEMENT
Ability to guide the emotional tone
of individuals and the group
▪ Developing others (teach and
coach)
▪ Inspiring and guiding others
▪ Initiating and managing change
▪ Conflict management
▪ Fostering teamwork and
collaboration
EMOTIONAL INTELLIGENCE: DOMAINS & COMPETENCIES
EXERCISE
• Yellow – What makes you happy?
• Green – What calms you down?
• Red – What makes you angry?
• Pink – How do you love to relax?
• Blue – What makes you sad?
• White – What do you do to find peace?
• Orange – How do you handle a dispute?
• Black – What do you hope for yourself in the future?
• Purple – What’s that one thing you find exciting?
NOTE: You can always opt out of a particular prompt if you wish to
(for any reason) and give a fact about yourself!
CONNECTION TO OTHER FME CLASS SESSIONS
▪ Future Classes--
• Empathy, Innovation, and Idea Generation
• Identity, Diversity and Equity
• Coaching for Development
• Global Diversity and Inclusion
• Teams
• Communication + Feedback
• And more!
BUILDING YOUR EMOTIONAL INTELLIGENCE
How are you going to
Develop YOUR
Emotional Intelligence?
For the rest of this year, think about the ways in which you can develop
your Emotional Intelligence:
• FME
• Co-curricular opportunities
• Athletics
• Others?
WRAP UP
• What was your biggest take
away from today?
• What are you still unsure
about?
• How can you apply this
information?
22
NEXT CLASS
Empathy, Idea Generation and Design Thinking
• Reading and Videos
• Review Information Gathering Assignment
Assignments Coming Up:
3 Passions, 2 Problems Thursday, Sept 5, 8 am
DISC Sunday, Sept 8, 11:59 pm
