QUICK GUIDE
Schedule a Pickup
You can schedule a pickup with your FedEx account
FEDEX number and zip code at FedEx Pickup.
SMALL PACKAGE DELIVERY SERVICES
CONTRACT# 505ENT-O17-SMLPAKGDLV-01 Find a Drop-Off Location
NASPO #MA454 Search for drop-off locations at Find FedEx Locations.
Mandatory: NO (for State Entities) Customer Service
Cooperative: YES (WI municipalities may use this contract) Shipping questions: go to the FedEx Customer Support
P-Card: YES (State Purchasing Card may be used)
Center or call 1-800-GO-FEDEX (1-800-463-3339).
Contract Term:
Initial Term: January 9, 2017 to November 27, 2018 Billing questions: call Government Account Services
Renewal(s) Until: February 25, 2022 at: 1-800-645-9424, govtsupport@fedex.com.
Technical support questions: call Automation
Scope Technical Support at 877-339-2774.
The State of Wisconsin has executed a Participating
Addendum with FedEx through a NASPO (National
Additional Resources
Association of State Procurement Officials) contract. This
A keyword searchable FedEx Service Guide can be
contract offers negotiated pricing on all FedEx Domestic,
found here.
Ground and International Services. Shipping rates are
non-money back guaranteed; and can be used for
View How-To Guides in the FedEx Learning Center.
outbound, inbound, third party and returns. In addition,
there is a 7% cap on fuel surcharges and waived pickup
Determine dimensional package weight here.
fees.
How to Setup a FedEx Account
To setup a new FedEx account, submit the “FedEx New FedEx Services
Account Setup Form” attachment to Chuck Wagner
govtsupport@fedex.com . Once the form is processed, Worldwide Account Manager
FedEx will email you an account number. The “How to Get Government Sales
Registered to FedEx” attachment outlines how to finish 503-347-4638
setting up your account once the account number is Charles.wagner@fedex.com
received.
For assistance with registration, call 877-339-2774. Contract Manager
Hallee Kox
How to Modify Your FedEx Account
DOA State Bureau of Procurement
Contact FedEx Government Account Services at 1-800-
645-9424, govtsupport@fedex.com. 101 E. Wilson Street, 6th Floor, Madison, WI 53703
608-266-3209
How to Ship
The FedEx Quick-Start Guide will guide you through a few Hallee.Kox@wisconsin.gov
short steps it takes to process your shipments. Shipments
can be placed at FedEx.com.
Track the Status of Your Shipment
You can track up to 30 shipments at a time through FedEx
Insight.
