SkyLink User Guide
SkyLink User Guide
BLUE SKY NETWORK, 11100 ENDEAVOR CT, SUITE 300, MANASSAS, VA 20109
SkyLink
User Guide
Version 3.4
NOTICE
This guide is published and copyrighted by Blue Sky Network (BSN). All information and
specifications in this document are subject to change without notice. Nothing in this document is
intended to create additional or separate warranties or guarantees.
E: SUPPORT@BLUESKYNETWORK.COM | W: WWW.BLUESKYNETWORK.COM
TABLE OF CONTENTS
Notice ............................................................................................................................. 3
Apple/iOS ......................................................................................................................................................... 10
Android............................................................................................................................................................. 10
Overview ....................................................................................................................................................... 12
Status ............................................................................................................................................................. 13
SkyLink.............................................................................................................................................................. 16
Satellite ............................................................................................................................................................. 16
Network......................................................................................................................................................... 19
Firewall .......................................................................................................................................................... 20
Whitelist ........................................................................................................................................................... 20
Remote Management.................................................................................................................................. 22
Serial to IP ..................................................................................................................................................... 23
SNMP ............................................................................................................................................................. 24
Accessories ................................................................................................................................................... 27
Plugins ........................................................................................................................................................... 28
Calls ............................................................................................................................................................... 29
Diagnostics ................................................................................................................................................... 30
System Log.................................................................................................................................................... 32
Advanced ...................................................................................................................................................... 33
Help ............................................................................................................................................................... 37
Licenses ......................................................................................................................................................... 38
Diagram......................................................................................................................................................... 52
Troubleshooting........................................................................................................................................... 52
Connectivity .................................................................................................................................................. 55
Device Management.................................................................................................................................... 58
Other ............................................................................................................................................................. 60
Thank you for purchasing the SkyLink® device! This easy-to-read user guide is organized based on
the steps needed to log in to and navigate the SkyLink Device Interface for singular device use. To
manage a fleet of devices, please see the SkyLink Cloud Services User Guide.
We sincerely hope that SkyLink enhances your ability to monitor and configure your assets
anywhere in the world. Please continue to read on or choose a starting point from the list below:
ABOUT SKYLINK
Introduction to SkyLink
SkyLink by Blue Sky Network is the inaugural Iridium Certus® 100 mid-band solution for land mobile,
IoT, maritime, and aviation markets. This small-form, multi-stack hardware is designed for any fixed-
mount, portable, or mobile application and offers a range of service configurations.
To access the SkyLink Device Interface, you will need 1) an internet connection and 2) a recent
version of a web browser that supports HTML5.
The SkyLink Device Interface has been tested with the following recommended browsers:
GETTING STARTED
A label containing a QR code with a WiFi access point can be found on the back panel of your SkyLink
Data Gateway. An extra label can also be found in the device’s box. It is recommended that a
widescreen device (e.g., laptop, PC, or tablet) be used for the initial configuration.
After properly installing and powering on the device (please see the SkyLink Installation Guide), you
can connect to WiFi through one of two ways:
Option 1: Use a mobile device or tablet to scan the QR code. Your phone/tablet will then be
automatically connected to the WiFi. NOTE: If using a cellular device, it may be helpful to first
switch into airplane mode before connecting to the SkyLink WiFi.
Option 2: Use the WiFi SSID and password found on the label.
If using an ethernet cable with your SkyLink device, simply plug it into the appropriate power source
(e.g., a wall) and your device will automatically be configured via DHCP.
We recommend the following configurations to help optimize mobile device usage with SkyLink.
Note: For quicker network troubleshooting, ensure VPNs are disabled when using SkyLink in any of
the default firewall modes (see the Connection Manager screen for more information on firewalls).
APPLE/IOS
Navigate to Settings > Wi-Fi > SkyLink Wi-Fi network> click the circular information icon. From here, you
can make these changes:
Settings > Top banner with your account name (i.e., Apple ID) > iCloud > Private Relay
• If needed, this configuration will disable the Private Relay feature.
ANDROID
Navigate to Settings > Connections > SkyLink Wi-Fi network > press the gear icon. From here, you can
make these changes (you may need to click the “View more” drop-down arrow):
Metered > On
• This saves cellular and WiFi usage and disables some of the background app updates.
To connect to the SkyLink Device Interface, open a web browser, type the below IP address into the
address bar, then press ‘Enter’ on your keyboard.
You will then be directed to the SkyLink Device Interface login screen. If this is your first time logging
in, use the default information below to view, configure, and manage your device settings.
Click the ‘Logout’ button located on the top right-hand corner when you are ready to exit.
Overview
The tabs on the left-hand side of each screen allow you to easily find important device information
and make configurations. In order, they are:
• Status
Configuration:
• General Settings
• Connection Manager
• Network
• Firewall
• Remote Management
• Serial to IP
• SNMP
• Voice Extensions
• Accessories
• Plugins
• Calls
• Diagnostics
• System Log
• Advanced
Other:
• Help
• Licenses
The following sections describe each screen’s information and configuration options.
Status
After logging into the SkyLink Device Interface, you will be directed to the Status screen, where you
will find information about the system and satellite, cellular, and internet data usage.
Current SkyLink
hardware / firmware
versions can be
found here. See the
Diagnostics screen
for the current 9770
Certus modem
firmware version.
SYSTEM INFORMATION
These three columns contain identifying information about your SkyLink device, such as its serial
and model number, current hardware and firmware versions, and capabilities. It also includes
satellite and cellular IMEI/SIM card numbers and current temperatures.
Find signal strength and data usage information for the Iridium satellite system, cellular modem,
and internet here. Each section has a table with your device’s data usage across a 24 hour, 7 day,
and first-of-the-month period.
General Settings
This screen allows you to make configurations such as renaming your SkyLink device, changing the
Wi-Fi password, and turning your satellite, cellular, and WiFi capabilities on and off. Click ‘Reboot’ at
the bottom of the screen to restart your device, if needed.
***Remember to click the ‘Save’ button in the bottom right-hand corner to apply any changes. ***
SKYLINK
Edit your device name in the Asset Tag field and set a maximum limit for the SkyLink device’s daily
data usage in the Max Daily Usage field.
NOTE: Iridium QoS (also called Iridium secondary data flows) are not supported on Certus 100;
therefore, Blue Sky Network cannot offer per-stream priorities or VLANs over the Iridium link.
SATELLITE
The toggle slider on the left allows you to turn satellite capabilities on and off. Once your satellite
and cellular SIM cards are activated, you can freely switch back and forth between the two. The
right-hand slider will enable or disable data transferring.
NOTE: Satellite internet connection supports messaging apps, IoT data transfer, and mobile-
optimized web surfing (visit Iridium.com/mobile for a list of mobile-optimized sites). It is not
intended for general web browsing or high bandwidth applications.
Once you are connected to the SkyLink device’s WiFi, and cellular capabilities are enabled, you can
use your personal device to browse any website and use all of your applications.
The default mode (out-of-box) is ‘all internet OFF’—users must explicitly enable internet access. You
also have the option to keep the built-in WiFi disabled and connect your own WiFi to an existing
ethernet port (e.g., in a building or ship-wide).
Use the toggle sliders to
enable/disable functionality.
The WiFi section allows you to edit the SSID, Mode, Channel, and randomly generated Password
fields. It also contains a scannable QR code for automatic connectivity. When set to 2.4GHz, the
Mode field will default to the radio channel with the strongest WiFi signal, and you can select among
11 channels. Changing it to 5GHz will provide you with a new set of channels to choose from.
In the Cellular section, you can fill in the optional Username and Password fields. NOTE: Some
carriers require these fields to be completed. Please contact your carrier if you have questions.
Connection Manager
In the top section, the drop-down menu allows you to prioritize data routing (Satellite Only, Cellular
Only, Cellular then Satellite). Changes are applied immediately.
Under the Firewall Profile section, enable or disable applications from connecting to the internet by
choosing from a list of predefined rules. View the current profile, including its description and
affiliated apps, here. Use the drop-down menu to choose between profile options and click ‘Save.’
NOTE: When using the Firewall Profile, complete functionality may not be available on all apps (e.g.,
WhatsApp messaging will be unblocked, but not WhatsApp voice calling). These restrictions can be
unblocked by creating a custom rule on the Firewall screen. You can also try making configurations
in the app itself or reach out to your corporate MDM platform.
Network
This screen provides options to configure your network settings. Use the LAN section to change the
gateway or internal IP address on your network and set primary and secondary DNS addresses.
The DHCP section allows you to choose your lease validity (from 5 minutes to 1 year) and configure a
range of IP addresses that you would like to use. The toggle slider enables and disables DHCP.
Click ‘Connected Devices’ in the bottom section to define a static DHCP lease for an existing device,
or press ‘Add’ to manually define a new one. A MAC address, IPv4 address, and hostname are
required. Once created, click the blue pencil icon to edit.
Firewall
The SkyLink Device Interface enables you to set incoming and outgoing network traffic from
specified applications/hosts. The two tabs on this screen allow you to make these configurations.
WARNING: Failure to set up proper firewall rules could result in heavy data usage. We recommend
contacting Blue Sky Network support for assistance with custom rule creation.
NOTE: Use the SkyLink Cloud Services portal to apply custom rules to a fleet of SkyLink devices.
WHITELIST
A list of approved host names and IP addresses can be found here. Press ‘Add Host Name’ or ‘Add IP
Addresses’ to allow incoming and outgoing traffic from other applications/hosts. All other traffic is
blocked. Click the red trashcan next to each field to remove the data.
PORT FORWARDING
On this tab, click the ‘Add’ button to create rules for forwarding incoming connections to devices on
the local network. Once a rule is created, select the pencil icon to edit or the red trashcan to delete.
Remote Management
This screen provides configuration options for IoT management via the SkyLink Cloud Services
portal, including enabling and disabling position reports, remote device management, and status
reports. Use the drop-down menus to set reporting, syncing, and check-in frequencies.
Serial to IP
The SkyLink device supports modem dialing to IP addresses. Enable or disable the serial port on this
screen. Click ‘Save’ to apply the changes.
SNMP
On the Simple Network Management Protocol (SNMP) screen, click the toggle slider to view the
community strings; these fields are disabled by default for security purposes. Note that these fields
are currently unable to be edited.
Voice Extensions
Find mobile and landline phone information and configuration settings here. The username and
password are the respective extension number; these can be changed on this screen.
The Inbound Line(s) column shows the order in which line numbers ring when a call comes in. By
default, the first extension (shown below as 510) allows calls to both Line 1 and Line 2, the next 10
extensions allow calls to Line 1 only, and the following 10 to Line 2 only. The Outbound Line column
is set to Any Available by default.
Click the icon next to the SIP or POTS extension that you would like to edit. In the pop-up
window, complete the fields and add a description if desired, then press ‘Save.’
The SkyLink
device will
detect if an FXS
or FXO adapter
is being used.
Under the Inbound Line(s) field, tick each box to allow calls to both Line 1 and Line 2. Deselect both
lines to block calls from ringing to an extension. NOTE: If you are not receiving calls to your
extension, ensure one or both lines are selected here.
Use the drop-down menu in the Outbound Line field to choose whether Line 1, Line 2, or Any
Available line can be used when making a phone call from this extension. A scenario for only
selecting one line would be a ship captain who has Line 1 reserved, and the crew uses Line 2.
NOTE: Selecting only Line 1 or Line 2 in the Inbound Line(s) field along with the Any Available option
in the Outbound Line field may cause issues when returning calls. For example, if only Inbound Line
1 is selected and you dial on Any Available Outbound Line, you may dial out on Line 2; this would
leave someone unable to return your call.
Accessories
This screen allows you to optimize settings for your SkyLink Battery Pack and SOS button. Please
note that these are optional accessories; changes made on this screen will only be implemented if
the corresponding accessory is attached to the SkyLink device.
Under the Battery Pack section, use the toggle slider to enable an automatic shutdown timer. The
buttons to the right allow you to determine precisely when the battery will turn off.
When enabled, the slider in the Emergency Switch/Button section sends an SOS event with GPS
location to SkyRouter. Click the drop-down menu to configure how often these reports get sent.
Plugins
Enable or disable all third-party plugins on this screen. A gear icon will be present next to the plugin
if additional settings need to be configured.
Calls
A list of incoming and outgoing calls by extension number (shown below as Source) can be found
here. It also includes the day and time that the call was placed, its total vs. expected billable
duration, and whether or not it was answered. NOTE: Internal calls will not generate an Iridium bill.
Each call is assigned a unique ID number that can be provided to the Blue Sky Network support
team for troubleshooting purposes in the event that there is a call issue.
Diagnostics
Here you will find information to help you diagnose and resolve satellite and cellular issues.
SYSTEM INFORMATION
This first section provides diagnostics that you may be asked for in the event that you report a
technical issue to the Blue Sky Network support team. Data points may be shown for POE only, EXT
(external 12V power) only, or both.
Data points about the supercapacitor (shown below as Super Cap.) can be found here. A check mark
under Power Good means good power is detected to charge the Super Cap. A red ‘x’ under Fault
indicates a power fault in the unit.
NETWORK TROUBLESHOOTING
System Log
The information displayed on the System Log screen can be used by the Blue Sky Network support
team for diagnostic purposes. Use the toggle slider to enable or disable automatic updates.
Advanced
Use this screen to backup or restore a system configuration, or when the system is ready to be
updated. SkyLink firmware includes the 9770 Certus modem firmware; appropriate versions will be
upgraded or downgraded as needed. NOTE: Blue Sky Network will not downgrade the Certus 9770
modem firmware unless specifically required by Iridium.
NOTE: The Status screen displays the SkyLink’s current firmware version and the Diagnostics screen
shows the current 9770 Certus modem firmware version.
BACKUP/RESTORE CONFIGURATION
To back up a configuration, press ‘Download Configuration’ and wait for the device to reboot. To
restore, click ‘Choose File,’ then select the appropriate .tpz file from your computer/personal device.
Click ‘Save,’ then ‘Upload Configuration File.’ Your SkyLink device will reboot.
SYSTEM UPDATE
NOTE: If updating a fleet of devices, save time by using the SkyLink Cloud Services portal.
When the system is ready to be updated, you’ll see the new version listed under the Check for
Updates section. There are two ways to perform an update. First, you can simply click ‘Download &
Install.’ A download progress bar will show you the percentage to completion.
Alternatively, click the ‘Choose File’ button under the Manual Upload section. Locate and select the
appropriate .tpz file, then press ‘Upload Firmware’ to start the firmware upgrade process.
Once the firmware upload is complete, a green success message will appear in the right corner.
You will then be prompted to wait while the SkyLink device reboots. This may take several minutes.
As it updates, the power LED indicator located on the top panel of the device will blink blue. A red
blink indicates an Iridium firmware upgrade or downgrade. ***The SkyLink device should not be
powered off while the power LED indicator is blinking blue or red.***
Once the web browser refreshes and the power LED indicator shows a steady blue light, the update
has finished, and your device is ready to use.
Help
This screen contains multiple resources, including the SkyLink User Guide and contact information
for the Blue Sky Network support team, to help you troubleshoot hardware and firmware issues. A
full list of FAQs can also be found at the end of this user guide.
Licenses
Information regarding third-party software licenses, acknowledgements, and copyright notices can
be found on this screen. Use the drop-down arrows to see more details.
SKYLINK CAPABILITIES
Now that you are familiar with the SkyLink Device Interface, you are ready to use your device! The
following describes the most common device capabilities.
The SkyLink device supports 2 phone lines and a network connection that accepts SIP, providing
users with multiple voice options. Each option offers 2 Iridium inbound and outbound lines. POTS
customers also have FXS and FXO options to choose from.
You are now able to make inbound/outbound calls via your landline phone or personal device,
including third-party apps on computers, smart phones, or tablets. Use the Voice Extensions screen
on the SkyLink Device Interface to configure line extensions and the Calls screen to view call details.
iPhone/Android settings:
o Airplane mode
o Smartphone Settings > Wave Lite App > Enable ‘Local Network’ access
o Smartphone Settings > Wave Lite App > Disable ‘Cellular Data’
GS Wave settings:
o ‘WiFi only’ mode enabled
o Account Name: 510 (510-516 available default)
o SIP Server: 192.168.111.1 (unless SkyLink Device Interface IP has been changed)
o SIP User ID: 510
o Authentication ID: 510
o Password: 510
NOTE: If using a physical SIP phone (not a SIP phone app), please see your SIP phone manufacturer’s
documentation for information on configuring the phone with your SkyLink device.
• You have properly installed your activated Iridium and cellular SIM cards.
• You have connected the LTE antenna or an Iridium-approved antenna to the SkyLink device
(full list included in above section on Making Phone Calls).
• You are connected to the SkyLink device WiFi or are using an ethernet cable.
• Satellite or cellular capabilities have been enabled via the toggle sliders on the Connection
Manager screen of the SkyLink Device Interface.
You are now able to use your personal device to browse the internet and use mobile applications.
NOTE: Satellite internet connection supports messaging apps, mobile-optimized web surfing, and
IoT data transfers. It is not intended for general web browsing or high bandwidth applications and
may cause slow connection speed if used for these purposes. Please visit Iridium.com/mobile for a
list of mobile-optimized sites.
The SkyLink device supports AT Command Set emulation via the serial port, enabling legacy sensor
connection to the cloud. Default port settings are 230400 8N1 (Baud: 230400; Data bits: 8; Parity:
none; Stop bits: 1).
INCOMING CONNECTIONS
A TCP listener runs on port 4001. To receive a connection, one device should issue an “ATD…” to
establish an outgoing TCP connection and the remote device will need to set up a “port forward”
from an external port to the internal 4001.
Upon receiving the external TCP connection, the default will be to auto answer, and the devices will
be connected as long as there are no other active connections.
On disconnect of the remote connection, “NO CARRIER” is displayed to alert the local serial port that
the link is lost.
NOTE: If you are interested in SkyLink to SkyLink on-net communication, please contact your Blue
Sky Network account manager to learn more about the Virtual Closed User Group (vCUG) feature.
Basic command functionality is available to query signal strength, connection strength, and model
number. An unsupported command will return ERROR but can be implemented upon request.
D Dial a number
i0 Model
i1 “0000”
i2 “PASSED”
i3 “iridium”
i4 Make
i5 Software_version
i6 Hw_revision
“+CGMI” “Iridium”
“+CGMM” Make
“+GMI” “Iridium”
“+GMM” Make
+CGSN=n See GSM docs, gives variously IMEI, software version, etc.
+CGDCONT Ignored
+CSQ Signal
+IRIRESET Powers down the Iridium 9770 modem and then back up to its
previous state (e.g., if data was enabled, it will restart the data
session).
+IRIDATARESET Stops and starts the data session on the Iridium 9770 modem.
Compared to the above command, the process to re-acquire
the data session should be faster as the modem does not
need to boot, connect to the SIM, and register on the Iridium
network. It will, however, flush all network buffers and restart
the Iridium data connection.
+CELLRESET Powers down the cellular modem and then back up. It will
return to its previous state once restarted. Note that the
cellular modem takes approximately 30 sec. to boot and may
need additional time to register on the network. This will also
restart the SIM and pick up changes if it has been swapped.
SkyLink has two onboard GPS modules—one provided by the device’s processor and the other
provided by the LTE modem. Since both modules are internal, it is important to position SkyLink
where it can receive GPS signals. NOTE: Disabling the LTE modem will also switch off its GPS module.
The SkyLink device also supports an external USB mag-mount GPS receiver/antenna, which can be
purchased separately from Blue Sky Network.
Use the below industry standard AT command to retrieve your GPS location:
<UTC>,<latitude>,<longitude>,<HDOP>,<altitude>,<fix>,<COG>,<spkm>,<spkn>
,<date>,<num_satellites>
An error returns:
+CME ERROR: <errcode>
NOTE: Running “GPRMC” or “GPGGA” will return raw GPS output strings.
Explanation of Parameters
• <latitude> - Latitude
Format: ddmm.mmmm N/S
dd: 00-89 (degree)
mm.mmmm: 00.0000-59.9999 (minute)
N/S: North latitude/South latitude
• <longitude> - Longitude
Format: dddmm.mmmm E/W
ddd: 000-179 (degree)
mm.mmmm: 00.0000-59.9999 (minute)
E/W: East longitude/West longitude
• <altitude> - The antenna’s altitude away from the sea level (unit: m), accurate to one
decimal place
The SkyLink device provides gpsd service by default. GPSD is a service daemon that collects data
from one or more GPS receivers and provides the data via an IP network to one or multiple client
applications in a server-client configuration.
The SkyLink gpsd service can be reached either via serial port, which requires a serial cable, or via
SkyLink’s default IP address: 192.168.111.1 port 2947 (unless changed).
You can telnet to the gpsd service on port 2947 to verify access. You should see a banner similar to
the following example:
?WATCH={“enable”:true}
You can then say “?POLL;” to print a repeated sample of gpsd’s recorded data:
?POLL;
SkyLink’s built-in Network Time Protocol (NTP) server synchronizes time to your local applications
across the system without needing to access an online NTP server periodically, which would
normally result in data charges.
SkyLink’s NTP server time is constantly synchronized with 2 onboard GPS modules and an (optional)
external USB GPS module.
The NTP server can be reached at SkyLink’s default IP address: 192.168.111.1 (unless changed). The
NTP server can be reached locally regardless of your configured Firewall rules.
You should see a print of the current time returned from the NTP server. Below is an example:
Technical Specifications
CONNECTIVITY
Cellular MECHANICALS
• LTE-A CAT 12 module with M.2 form factor Size & Weight
• Supports LTE-A carrier aggregation • Dimensions: 8.0 x 5.0 x 1.5 in. (12.7 x 20.3 x 3.2
• Worldwide LTE-A and 3G UMTS / HSPA(+) cm)
coverage • Weight: 1.6 lbs. (0.7 kg)
• 300 Mbps receive (DL) / 50 Mbps transmit (UL)
• User-accessible SIM LEDs
• Single multi-purpose, multi-color LED:
Iridium Certus® 100 o Green = Initial Power On
• Simultaneous voice and IP data o Red = Unit in Bootloader Mode
• 88 Kbps receive (DL) / 22 Kbps transmit (UL) o Blue Blink = OS is Booting
• Frequency: 1616 MHz – 1626.5 MHz o Blue Steady = Device is Ready
• 2 high-quality voice channels o Red Blink = Iridium Firmware Upgrade
• User-accessible SIM o Blue Blink = SkyLink Firmware Upgrade
Positioning Connectors
• Multi-constellation GNSS receiver in cellular • 1x cellular SMA female connector
module: • 1x Iridium SMA female connector
o GPS • 2x M12 connectors (1x Ethernet & Power, 1x USB
o GLONASS & RS232)
o BeiDou
o Galileo OPERATING PARAMETERS
• 33 tracking channels Electrical
• 99 acquisition channels
• External power:
• 210 PRN channels
o 10 – 34 VDC
• Anti-jamming and multi-tone active interference
o POE
canceller
• Power consumption:
• < 2.5 m CEP horizontal position accuracy o 7W nominal power
o 18W peak power
WiFi
• 2.4 / 5 GHz Environmental
• IEEE 802.11 ac / a / b / g / n • Operating temperature range: -40⁰C to +70⁰C
• Certifications with multiple antennas: • Storage temperature range: -40⁰C to +85⁰C
o FCC (USA) • Operating humidity range: ≤ 75% RH
o IC (Canada)
• Storage humidity range: ≤ 93% RH
o ETSI (Europe)
o Giteki (Japan)
o RCM (AU/NZ) Regulatory Standards & Compliance
• US (FCC) • IP65 rating
• EU (CE MARK) • Brazil (ANATEL)
• Canada (IC) • DO-160G
Software Specifications
CONFIGURATION REPORTING
• Local configuration of SkyLink devices using
• Position and event reporting
WiFi or Ethernet
• Remote configuration of SkyLink devices, • Device data usage
features, and settings • Network-wide data usage
• Bulk device configuration • Data usage by transmission type
• DHCP server, client, or static IP address • Data usage by device type
• WiFi SSID and password • Device health monitoring
• POTS and SIP voice extensions • Network-wide health monitoring
• Device diagnostics
Internet • Customizable report rate
• Cellular internet
• Satellite internet
• Ability to fail-over
MONITORING
• Ability to disable satellite data but not voice • Device CPU and modem temperatures in real
communication time
• Modem signal strengths in real time
Diagram
It is important that the Iridium-approved antennas be mounted with an unobstructed, full view of
the sky and away from other radiating antennas that may cause interference. Please see the SkyLink
Installation Guide for suggested device/antenna mounting locations, detailed steps on equipment
installation, and a comprehensive list of cable diagrams.
Troubleshooting
The power LED indicator located on the unit’s top panel will cycle through multiple colors as it loads:
If the power LED indicator becomes stuck on red, remove the power cable from the power port and
wait approximately 60 seconds, until the light fades from green to dark. Once the unit has
completely shut down, reapply power. If the device continues to display red, please contact Blue Sky
Network for technical support.
PRODUCT WARRANTY
Upon the signed verification of the attached Quotation (see Equipment Purchase & Service
Agreement Terms & Conditions) by the Customer (“Customer”), the Quotation and these Terms and
Conditions shall constitute a binding contract (“Contract”) between Customer and Blue Sky Network,
LLC, a Delaware limited liability company (“Blue Sky”) for the purchase of the products and services
described in the Quotation.
Blue Sky Network, LLC (“Blue Sky”) warrants that the Products it manufactured shall be free from
defects in materials and workmanship. This warranty (i) shall apply to Customer (as named in the
Quotation) only and no other and (ii) shall not apply to any Product which is not stored, handled,
installed, or used in strict accordance with Blue Sky’s specifications and instruction manuals, or
which is altered without Blue Sky’s express consent, or which has been subject to misuse,
negligence, or accident.
Blue Sky’s sole obligation shall be to replace or repair defective Products covered by this warranty
provided that Customer returns such defective Product within two (2) years of the date of the
Quotation. Customer hereby agrees that the replacement or repair of defective Products shall be
Customer’s sole remedy in the event of a breach of warranty and shall be in lieu of any other
remedy. Except as provided above with respect to Products only, Blue Sky makes no warranties
relating to the Products (see section on Warranty Disclaimer/Limitation of Liability).
EXCEPT AS EXPRESSLY SET FORTH HEREIN WITH RESPECT TO THE BLUE SKY PRODUCTS, NO
WARRANTIES APPLY (AND BLUE SKY SPECIFICALLY DISCLAIMS ALL WARRANTIES), WHETHER
EXPRESS, IMPLIED OR ARISING BY OPERATION OF LAW (INCLUDING, WITHOUT LIMITATION, THE
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE). IN NO EVENT,
WHETHER DUE TO BREACH OF WARRANTY HEREUNDER OR ANY OTHER CAUSE WHATSOEVER,
SHALL BLUE SKY BE LIABLE FOR OR OBLIGATED IN ANY MANNER TO PAY CONSEQUENTIAL,
INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, COST OF
SUBSTITUTE PRODUCTS AND PERSONAL INJURY OR PROPERTY DAMAGE, WHETHER SUCH CLAIM IS
BASED ON CONTRACT OR TORT OR ANY OTHER THEORY OF LAW.
Blue Sky’s only duties in connection with the sale of the Products shall be to honor the limited
warranty for the Products as set forth herein. To the extent assignable, any manufacturer warranty
for Products other than the Products shall be assigned by Blue Sky and passed through to the
Customer. Blue Sky’s sole liability, if any, for loss or damage arising out of mistakes, omissions,
interruptions, errors, or any other causes relating to the services, INCLUDING THE NEGLIGENCE OF
BLUE SKY, shall be limited to the credit for service interruption for each separate period of
interruption as described in the section on Availability of Service.
EXCEPT FOR THE FOREGOING, CUSTOMER WAIVES ANY RIGHT OF RECOVERY AGAINST BLUE SKY FOR
ANY CLAIMS, DEMANDS, ACTIONS, LIABILITIES, LOSSES, COSTS OR EXPENSES (INCLUDING, WITHOUT
LIMITATION, ATTORNEYS’ FEES OR COSTS) (“CLAIMS”) BY OR DUE TO THIRD PARTIES AND SUFFERED
BY CUSTOMER, DIRECTLY OR INDIRECTLY RELATING TO OR ARISING FROM THE NEGLIGENCE OF
BLUE SKY OR THE MANUFACTURE, DISTRIBUTION, SALE, USE OR INSTALLATION OF ANY PRODUCT
OR THE PROVISION OF THE SERVICES. CUSTOMER SHALL INDEMNIFY, DEFEND AND HOLD
HARMLESS BLUESKY AGAINST ANY AND ALL CLAIMS BY THIRD PARTIES RELATED TO OR ARISING
FROM THE SALE OF THE PRODUCTS OR PROVISION OF THE SERVICES DESCRIBED HEREIN. The
provisions of this section shall survive termination of services.
SOME STATES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES OR LIMITS ON REMEDIES FOR
BREACH; THEREFORE, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. THIS CONTRACT
SETS FORTH SPECIFIC LEGAL RIGHTS AND CUSTOMER MAY HAVE OTHER RIGHTS WHICH VARY FROM
STATE TO STATE.
The following questions pertain only to the SkyLink device and Device Interface. Please see the
SkyLink Cloud Services User Guide for questions related to the secure online portal.
If you are still unable to resolve your issue, please contact the Blue Sky Network support team and
we will be happy to help!
Connectivity
If you are still unable to connect to the SkyLink device’s WiFi, please contact the Blue Sky
Network support team for further assistance.
3. Which WiFi frequencies are used for the SkyLink Data Gateway?
• The WiFi uses 2.4Ghz and 5Ghz; the channels depend on the regulatory domain selected
(more information can be found in the user guide under General Settings > WiFi & Cellular).
If using a more capable companion WiFi option, you will want to disable the Gateway WiFi.
5. Why did my device not power on after I connected the power cable?
• Confirm that the correct cable is attached to the power port located on the left-hand side of
the device’s bottom panel. Your SkyLink kit comes with one of the following power adapters:
After verifying the correct cable and port, disconnect and then re-apply the power cable into
the port. Connect the adapter into the appropriate power source (e.g., a wall or vehicle
outlet).
The power LED indicator located on the top panel of the device will show a steady blue light
when the device is ready to use. For additional information, please see the SkyLink
Installation Guide.
NOTE: If self-installing cellular and Iridium SIM cards, verify that they are in the correct
holders. Additionally, ensure they are not placed in the micro SD slot also present in the
connectivity port.
6. My kit came with a Power Over Ethernet (POE) power source. What is it and how do I use
it?
• Power over Ethernet (POE) is a technology that passes electric power to your device over an
Ethernet cable, powering it without the need for a traditional AC power supply.
To use this technology, you will need the POE Injector (which adds power to a non-powered
ethernet connection) included in your kit or a POE-enabled switch (which is a network switch
that provides power to connected devices).
We support both common standards: regular POE (sometimes referred to as 802.3at) and
POE+ (sometimes referred to as 802.3af).
The LTE main antenna can be replaced with any proper LTE antenna that you wish to use.
8. Can I use the existing Iridium antenna installed in my building with my Data Gateway
device?
• No, Certus antennas for SkyLink are required. The following are acceptable to use:
o MARUWA (MHL-1621C)
o High-Profile Maxtena (M1621HCT-HP)
o Sensor Systems (S67-1575-414)
o SCAN (65020-000)
• This is the cable you receive if you request the currently labeled ‘SL100-IS, SkyLink 10’ Power
Interface Cable with QuickPosition (QPos).’ The specs are as follows:
OPERATING PARAMETERS
Electrical
• External power:
o 10-34 VDC (12V nominal power)
o POE
• Wiring
Function Color
+Vin Brown
GND Green
SOS White
Device Management
NOTE: Iridium QoS (also called Iridium secondary data flows) are not supported on Certus
100, therefore, BSN cannot offer per-stream priorities or VLANs over the Iridium link.
12. Where can I find the current SkyLink and satellite firmware versions?
• The Status screen on the SkyLink Device Interface has the unit’s current hardware and
software versions. ‘SYN267 REV F’ refers to the chipsets/hardware revision and ‘2.02-210627-
0009’ refers to the firmware revision/date/time. The Diagnostics screen contains the Certus
9770 modem’s current version.
15. How can I optimize the use of my SIP phone apps (e.g., GS Wave, Linphone)?
• Below are a few setup pointers for SIP phone apps:
iPhone/Android settings:
o Airplane mode
o Smartphone Settings > Wave Lite App > Enable ‘Local Network’ access
o Smartphone Settings > Wave Lite App > Disable ‘Cellular Data’
GS Wave settings:
o ‘WiFi only’ mode enabled
o Account Name: 510 (510-516 available default)
o SIP Server: 192.168.111.1 (unless SkyLink Device Interface IP has been changed)
o SIP User ID: 510
o Authentication ID: 510
o Password: 510
18. Is the SkyLink Battery Pack safe/approved for aviation carry-on luggage?
• Yes, the Battery Pack meets current TSA requirements for carry-on luggage.
Other
19. What is the safety distance between the Data Gateway and human interaction?
• To avoid exposure to antenna radiation, personnel should maintain a safe distance of 30 cm.
(11.8 in.) minimum from the unit while it is in operation.
20. Why is there a billing discrepancy between the data usage seen on my SkyLink device
versus my invoice?
• The SkyLink device’s billing feature is only an approximation, similar to what you see on your
cellphone versus a bill from your service provider.
TECHNICAL SUPPORT
Blue Sky Network is committed to providing the highest level of service and support. If you have any
questions or concerns, please feel free to contact us by email or phone; contact information is
available at the bottom of this page. For self-help, please visit https://support.blueskynetwork.com/.