I.
Executive Summary
II. New Product
Interactive EZ Check-in is made from a wide range of plastics, including
acrylics, polycarbonates, ABS, acrylics, acrylamides, and expanded PVCs. All
of these materials offer almost limitless design possibilities in terms of size,
shape, and color, all of which are easy to manufacture and highly durable.
The main reason why we chose our product is because of language barriers,
especially because most tourists who have been here in the Philippines do
not really know how to speak English. We created this to have a translator so
the customer understands the language, which makes it easier for them to
check at the hotel. Another reason for the choice of making EZ Check-in is
because of convenience for walk-in customers, granting customers greater
control over their schedules and reducing the need for assistance from staff.
(ACTUAL IMAGE OF THE PRODUCT
PRODUCT/SERVICE FEATURE)
It is an interactive tablet or touchscreen computer that allows a customer to
access information or services without directly interacting with a person.
One of the biggest benefits of EZ Check-in is that they save you money on
labor costs. With a self-check-in option, one cashier can oversee six
transactions at once. The customer will also remain satisfied with their
experience when they use the EZ Check-in. At the same time, it allows
customers to check that all of their information is correct, which reduces
errors. It can also solve the problem of long wait times, so the customer
doesn't get hassled and stressed.
III. Target Market
The target market of the self check-in device are both male and female
between the ages of 20-60 years old who are employed, local and
international tourist, specially who often seek out accomodation with an easy
access.
The EZ Check-in can be found in a hotel lobby by checking in or looking for
temporary accommodation for local tourist or foreigners from the area. They
can use and facilitate the use of our product where it can be seen that they
will not be hassled in checking-in and it will be easier for them because it has
a translation that they don't have to look for someone to assist them.
The product is located in the lobby of a Hotel for the customer who wants to
stay nearby and it is promoted through social media such as facebook,
instagram and also maybe through youtube ads and the person who has
already used it.
IV. Technical Description
Definition of EZ check in:
A kiosk is a freestanding, self-service structure or terminal that typically
incorporates a display screen, interactive interface, or information system. It is
designed to provide specific services, information, or transactions to users,
often in public spaces such as malls, airports, or retail locations. Kiosks can
vary widely in function, ranging from information and ticketing to interactive
displays and retail transactions.
Over view describe:
A kiosk typically features a freestanding structure with a sturdy frame, often
made of materials like steel or aluminum. The enclosure, which surrounds the
internal components, can be crafted from materials like plastic .The front of
the kiosk includes a display panel, commonly a touchscreen, made of sleek
materials such as acrylic or glass.
Screen display: 2 ft
Stand pole: 3 ft
Wide: 30 inches
Color : white and black
Components:
•Frame/Structure:
Sturdy frame made of materials like steel or aluminum to support the kiosk's
structure.
•Enclosure:
Outer casing usually made of materials like plastic (ABS or PVC) or wood to
house internal components.
•Display Panel:
Front-facing panel, often touchscreen, made of materials such as acrylic or
glass for user interaction.
•Internal Components:
Computer or single-board computer that powers the kiosk's functionality.
Various hardware components, depending on the kiosk's purpos.
•Cabling/Connectors:
Wiring and connectors to link internal components and facilitate functionality.
•Branding Elements:
Vinyl graphics, laminate, or other branding elements applied for visual appeal
and identification.
•Finishing:
Powder-coated metal parts for a polished finish and added durability.
These parts collectively contribute to the functionality, aesthetics, and
durability of the kiosk, making it suitable for various applications such as
information display, transactions, or interactive experiences.
How does the object work and fulfill its functions?
•User Interaction:
* Users approach the kiosk and interact with the touchscreen.
•Interface and Software:
* The kiosk runs specialized software or applications tailored to its intended
purpose like information display and retail transactions.
•Processing Information:
The internal computer or single-board computer processes user inputs and
retrieves relevant information from databases or external systems.
•Display Output:
The kiosk presents information, options, or transaction details on the display
panel, allowing users to make selections or input data.
•Transaction or Information Processing:
*The kiosk handles transactions like ticket issuance or provides the
requested information based on user inputs.
•Feedback and Confirmation:
Users receive feedback on the screen, confirming the completion of a
transaction or displaying the requested information.
•Maintenance and Monitoring:
Regular maintenance routines and monitoring systems may be in place to
ensure the kiosk's smooth operation and address any issues promptly.
By combining user interaction, software processing, and hardware
components, a device fulfills its functions efficiently and provides a self-
service experience tailored to its designated purpose.
Conclusion:
The kiosk is a self-service terminal designed to fulfill specific functions,
ranging from information dissemination to transactions. Its structure typically
comprises a sturdy frame, enclosure, touchscreen display, internal
components, and branding elements. Users interact with the kiosk, which
runs specialized software to process information and present outputs. The
overall design prioritizes user-friendly interactions, durability, and security.
Kiosks play a crucial role in providing convenient and efficient services in
various public spaces.
V. Production Process
STEP 1: CHOOSE YOUR LANGUAGE
The first step is to choose your prefered language to easily understand
what's inside of the machine before proceeding to the next slide.
This machine consist of 10 languages English, Japanese, Korean, Spanish,
Arabic, Thai, French, Vietnamese, Mandarin, and Indonesian. For example,
you choose Japanese language, all of the text on the screen will change into
japanese character. Also all of the slides has a "BACK" tab if you press the
wrong choices for you.
STEP 2: CHOOSE YOUR ROOM
After choosing your prefered language it will automatically change slide, and
this slide shows the room availability (Budget Room, Family Room, and Suite)
each room indicates all the inclusion and pax per room. For example, you
choose Family Room, this room is good for 4-6 pax also it indicates that there
is a 1 queen size bed, 2 single bed, 1 bathroom, dining table and a balcony.
STEP 3: ADD ONS SERVICES
After choosing your room, the add ons serbices will appear on the screen,
you will have 5 choices ( housekeeping, Laundry, Breakfast, Lunch, and
Dinner) all you need to do is to check your desire add ons.
STEP 4: PURCHASE REVIEW
After choosing your room and add ons, the next slide shows your over all
purchase and the prices indicate to it, you will just review if your purchase
was complete and satisfied your needs for your staying before to proceed at
the next step.
STEP 5: PAYMENT METHOD
After reviewing your purchase you will choose your prepared payment
method (Cash, Gcash,Card, or Bank Transfer)
STEP 6: PRINT RECEIPT
After choosing your payment method your receipt will be printed out of the
machine. You are all done on your purchase, all you have to do is to go to the
front dest for verification and to get your rooms key card.
VI. Labor Requirement
A self check-in kiosk is an interactive or touchscreen computer that allows a
customer to access information or services without directly interacting with a
person which means it doesn’t need a staff and labor to assist a customer for
checking-in.
Customers can perform self-service activities independently without waiting
for employee assistance while employees can focus on other tasks that
provide more value to customers or benefit from face-to-face interaction.
VII. Tools and Equipment Required
Touch Screen Monitor
High End Kiosk PC
HD Camera for Security
Thermal Printer
VIII. Material Requirements
Acrylic Plastic
Expanded PVCS
Acrifix Acrylic Adhesive
Acrylic Cutter
Debuttering Tool
IX. Production Cost
X. Control Measures
The problems encountered with our new product kiosks in the hotel include
technical glitches leading to frequent malfunctions, difficulties in user interface
causing confusion among guests, and challenges in inventory management,
leading to stockouts or overstock situations.
To address these issues, corrective actions have been taken, including
regular maintenance schedules for the kiosks to prevent technical glitches,
user interface redesign to enhance user-friendliness, and the implementation
of an automated inventory tracking system to optimize stock levels and
prevent supply chain disruptions.
Quality systems undertaken involve regular performance audits for the kiosks,
feedback mechanisms for guests to report issues, and ongoing staff training
programs to ensure proficiency in managing and troubleshooting the kiosks
effectively. Additionally, a continuous improvement process has been
established to review and enhance the overall quality of the kiosk operations.
