Table of Content: FAQ – Laptop/Desktop
1. Login Error
I. Error 1: Seems like you typed a wrong URL or followed a bad link
2. Internet Connection Error during Assessment
I. Error 2 : Connecting with Server
II. Error 3 : Submission Failure
III. Error 4 : Unable to Proceed to Next Step
IV. Error 5 : Registering to Partner
V. Error 6 : Internet Failure during Gamified Round (Error 1)
VI. Error 7 : Internet Failure during Gamified Round (Error 2)
VII. Error 8 : Internet Failure during Gamified Round (Error 3)
VIII. Error 9 : Unable to load paper
3. Audio/Webcam Error
I. Error 10 : Webcam and Audio Proctored Assessment
II. Error 11 : You need to attach webcam and microphone to support video proctoring
III. Error 12 : Unable to setup audio proctoring (Audio is on mute)
IV. Error 13 : Unable to detect face
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Error 1 :Seems like you typed a wrong URL or followed a bad link
❑ This error occurs when you have entered the wrong Access token
❑ Please restart your laptop/desktop and relogin again
❑ Enter correct Access Token
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Error 2 : Connecting with Server
❑ This error occurs when there is no internet connectivity during the test submission
❑ Do not refresh or close the browser - System is trying to connect with internet
❑ Answers will get automatically submitted as soon as internet restore
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Error 3 : Submission Failure
❑ This error occurs when there is no internet connection during test submission
❑ Do not refresh or close the browser
❑ Note down – Question number, answer number, CoCubes ID and the test name on the sheet. Share the picture of the same
with your College Coordinator immediately
❑ Wait for the instruction before closing this page
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Error 4 : Unable to Proceed to Next Step
❑ This error occurs when there is no internet connection while proceeding for the next test module
❑ Do not panic. The test timer will start once you start the next module
❑ Try to restart your router/hot-spot to establish the internet connection
❑ If the issue persists, shut down your System and start again. Ensure that you are using the same System for the test.
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Error 5 : Registering to Partner
❑ This error occurs when there is no internet connection while proceeding for the next test module
❑ Do not panic. The test timer will start once you start the next module
❑ Try to restart your router/hot-spot to establish the internet connection
❑ If the issue persists, shut down your System and start again. Ensure that you are using the same System for the test.
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Error 6 : Internet Failure during Test Module 3
❑ This error occurs when there is no internet connection while attempting Module 3
❑ Try to establish the internet connection again in your system
❑ Once done, please click Ok/Next
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Error 7 : Internet Failure during Test Module 3
❑ This error occurs when there is no internet connection while attempting/submitting Module 3
❑ Try to establish internet connection again in your system
❑ Once done, please Click on ‘Next’ or ‘Resend Result’
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Error 8 : Internet Failure during Test Module 3
❑ This error occurs when there is no internet connection while submitting Module 3
❑ Try to establish internet connection again in your system
❑ If not possible, please copy XML data (Select and press Ctrl+C) mention in the box.
❑ Click ‘next’, once you are out of SAB tool – paste it in word doc and send email to College Coordinator
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Error 9 : Unable to upload paper..
❑ This error occurs when there is no internet connection at the start of the test
❑ Do not panic. The test timer will start only when the paper will get load
❑ Try to restart your router/hot-spot to establish the internet connection
❑ If the issue persists, shut down your System and start again. Ensure that you are using the same System for the test.
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Error 10 : Webcam and Audio Proctored Assessment
❑ This error occurs when you click on ‘Do not Accept’ on GDPR Guidelines that appear as soon you login into the test
❑ It is a Webcam and Audio Proctored test which means images and sound will capture as part of the assessment process
❑ To continue the test, please shutdown and restart your system again.
❑ Login into the test and click ‘Agree’ to give your consent
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Error 11 : You need to attach webcam and microphone to support video proctoring
❑ This error occurs when the System is unable to detect Audio and Webcam device. Please check below details -
▪ Please ensure the device that you are using has a Webcam and Microphone attached. It is mandatory requirement to
start the assessment
▪ Please ensure to give Access of the same when system prompt for permission
▪ If not resolved, please clear Cache. Refer General Instructions
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Error 12 : Unable to setup audio proctoring (Audio is on mute)
❑ This error occurs when System is unable to detect Audio device. Please check below details -
▪ Your microphone should not be on Mute.
▪ If Speaker icon on the taskbar should be - , then click on it to unmute. (Should be checked before you start SAB tool)
▪ Provide Access to Camera and Microphone when asked for permission.
▪ If the issue persists, shut down your System and start again. Ensure that you are using the same System for the test
▪ Clear Cache. Refer to the General Instructions to check the setting before login into the test.
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Error 13 : Unable to detect face
❑ This error occurs when your face is not visible on the Webcam. Do not hide your face or move away from the camera at any
point of time during the assessment
❑ Any such activity will lead to disqualification
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Error 14 : Internet Failure during Test
❑ This error occurs when there is no internet connection at the start of the test
❑ Do not panic, the test timer will start only when the paper will get load
❑ Wait for the internet to reconnect, paper will get downloaded as soon as the
internet connects
➢ Please click on × sign on the top right side. Reconnect internet and
then re-login again
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Do’s and Don’ts
Table of Content – Do’s and Don’ts
1. Guidelines – Before the Assessment
2. Guidelines – On the day of the Assessment
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Guidelines – Before the Assessment
✓ Students can write their examinations by using their Laptop / Desktop at a specified time. Webcam connectivity is a must during the
examination.
✓ Check ‘System Specification’ document and install SAB tool
✓ Students are required to ensure that both Webcam and Microphone are working properly
✓ If you have a laptop but suspect that uninterrupted internet connectivity is questionable in your area, it is recommended that you use your
phone’s hotspot to provide either a primary or a backup connection to your laptop.
✓ Google Chrome browser (latest version) must be installed in Laptop/Desktop.
✓ It is important to install SAB tool at-least 4-5 days before the actual assessment day
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Guidelines –On the day of the Assessment
✓ Please sit in a quiet room with no background noise or people around.
✓ Ensure proper lighting in the room – Source of light must not be behind you.
✓ Please ensure the wall behind you has a plain background with no objects hanging
on it.
✓ Plan to start your system on the test day 15 minutes before the scheduled time.
Start Assessment on time, you will not be allowed to appear after the scheduled
time
✓ For the entire duration of the assessment, please remain seated in front of your
webcam
✓ If you face any technical issue during the assessment, please refer to the FAQ
Document. If not resolved, then contact your placement coordinator via
email/call/message from another device
✓ Student should not indulge in any malpractice while writing the exam. Any
misconduct observed by the proctor will be recorded and filed against you, which
may lead to suitable disciplinary action.
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Guidelines –On the day of the Assessment
Do not sit in poor lighting Do not look sideways during the assessment Do not leave your seat during
the assessment
• Any object like a Bottle, Pen, Paper, Gadgets, Calculator, Notebook, Headphones etc. should not be on your desk
• Do not mute your audio system or Do not cover or unplug your camera during the assessment
• Do not press Backspace or Refresh button during the assessment
• If you caught practicing any means of malpractice, you would be logged out of the assessment by the remote proctor
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All the Best !!
