Chapter 7 :Delivery Format: Comprehensive D2D and Depot
Supply Model
PetVet Plus adopts a robust dual delivery approach comprising Door-to-Door (D2D) services and
a centralized Depot Supply system. This ensures maximum customer convenience, seamless
operations, and an unparalleled pet care experience.
1. Door-to-Door (D2D) Delivery Model
Veterinary Care at Home: In urban areas like Delhi and Mumbai, where pet ownership
is prevalent, D2D services offer convenience, especially for owners with limited access to
veterinary clinics. This model addresses the needs of approximately 28 million pet dogs
in India.
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Mobile Veterinary Units (MVUs): Equipped with diagnostic tools and emergency care
facilities, MVUs extend services to underserved regions, ensuring quality care reaches
remote areas.
On-Demand Grooming and Wellness Services: Services such as grooming and
wellness checks cater to the growing demand for comprehensive pet care, aligning with
the increasing trend of pet humanization in India.
Advanced Booking and Management System: A user-friendly digital platform
facilitates easy booking and tracking of services, enhancing customer experience and
operational efficiency.
2. Depot Supply System
Central Warehousing for Inventory: Regional depots store premium pet products,
ensuring availability of high-demand items like specialty foods and accessories. This
system supports the rapid growth of India's pet care market, valued at approximately $1.2
billion.
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Streamlined Distribution to Clinics and Customers: Depots replenish stock across
partner clinics and fulfill online orders, maintaining a consistent supply chain and
meeting demand fluctuations.
Customer Pick-Up Options: Depots offer collection centers for pre-ordered items,
providing cost-effective and convenient options for customers.
Sustainability in Operations: Consolidated deliveries through depots reduce carbon
emissions associated with multiple small-scale deliveries, aligning with environmentally
friendly practices.
Strategic Importance of the D2D and Depot Model
Accessibility and Convenience: The D2D model ensures high-quality veterinary care
and premium services are accessible to pet owners across diverse regions, including rural
areas where veterinary services are limited.
Cost-Effectiveness and Scalability: D2D services minimize the need for physical clinic
visits, reducing operational costs while maintaining service quality. The depot system
enables bulk inventory management, lowering overhead costs and supporting large-scale
expansion.
Improved Customer Experience: Personalized, doorstep services build trust and
loyalty, reinforcing PetVet Plus’s image as a customer-first brand. Easy access to
products and services through depots enhances satisfaction and drives repeat business.
Market Penetration in Remote Areas: Mobile units and depots allow PetVet Plus to
penetrate rural and underserved regions, making high-quality pet care accessible to all
socioeconomic groups.
Long-Term Vision
PetVet Plus’s dual delivery model not only addresses immediate operational needs but also
creates a sustainable ecosystem that adapts to future market demands. With technology and
logistics as the backbone, the business is poised to deliver an unmatched pet care experience
while fostering community engagement, improving accessibility, and achieving long-term
profitability.
By integrating D2D services with a centralized depot system, PetVet Plus is well-positioned to
meet the diverse needs of India's growing pet population, ensuring comprehensive and accessible
care for pets nationwide.
