Application Form for

Corporate Internet Banking

Non Individual Customer Existing / New
(Please tick whichever is applicable) for Reference

Branch Name ABC BRANCH Branch Code 1 0 0 0 0 Date D D M M Y Y Y Y

A. Details of Firm/Corporate

Request Type New User Modification Deletion

Name of Corporate/Firm X Y Z E N T E R P R I S E S
CIF ID (Mandatory for Preferred Group ID (Subject to Availability) A
1 0 X X X X 1 A A B B C C D 0 1
Existing Firm/Corporate)
Maximum 10 Characters & Should be alphanumeric (E.g.: abc01)
I/We Request you to register my/our application for Internet banking facility & link my/our accounts with your Branch/other branch(es) with following
rights (Choose one)
Transaction Rights View Only View & Transaction of Funds

Per Day Transaction Limit 10,00,000/- (In Figures)

(Firm/Corporate)
Ten Lakh Rupees Only (In Words)

B. Corporate Details

Request Type New User Modification Deletion

Constitution Sole Proprietorship Partnership LLP Trust / Club HUF

Private Ltd. Company Public Ltd. Company Society Other(Please Specify)

Date of Incorporation D D M M Y Y Y Y Industry Code 39 Refer industry code at the back of the Form

Communication Address D E F C O L O N Y N E A R G H R O A D

N A V I M U M B A I

City* MUMBAI Village/Po* NAVI MUMBAI District* NAVI MUMBAI

Country* INDIA State* MAHARASHTA Pin Code* 4 X X X X 1

Corporate PAN No. AAXXXXXX0A Corporate TAN No.

C. Corporate Contact Details

Request Type New User Modification Deletion

Mobile Number* 9 8 7 X X X X X 0 1 Fax

Email Id* XYZ@DOMAIN.COM

D. Account Access Rights for Corporate (For Group Level)

Account No. Please mentioned Account No. 1501XXXXXXXXXX11 Link Delink

Account No. Please mentioned Account No. Link Delink

Account No. Please mentioned Account No. Link Delink

Account No. Please mentioned Account No. Link Delink

E. User# Details (All fields are Mandatory)

USER 1
Request Type New User Modification Deletion

Name of User M A R C U S A U R E L I A S
CIF ID (Mandatory for
1 1 X X X X 1 Date of Birth 0 1 X X X X 8 8
Existing Customer)
Preffered User ID ABCDEFGH01 PROPRIETOR
(Mandatory for Existing CIB)
Designation
Maximum 10 Characters & Should be alphanumeric (E.g.: abc01)

Mobile Number* 9 9 X X X X X X X 0 1 Official Mail ID* MNO@DOMAIN.COM

USER 2
Request Type New User Modification Deletion
Name of User
CIF ID (Mandatory for
Existing Customer) Date of Birth D D M M Y Y Y Y

Preffered User ID
Designation
(Mandatory for Existing CIB)
Maximum 10 Characters & Should be alphanumeric (E.g.: abc01)

Mobile Number* Official Mail ID*

USER 3
Request Type New User Modification Deletion

Name of User
CIF ID (Mandatory for
Existing Customer) Date of Birth D D M M Y Y Y Y

Preffered User ID
(Mandatory for Existing CIB) Designation
Maximum 10 Characters & Should be alphanumeric (E.g.: abc01)

Mobile Number* Official Mail ID*

USER 4
Request Type New User Modification Deletion

Name of User
CIF ID (Mandatory for
Existing Customer) Date of Birth D D M M Y Y Y Y

Preffered User ID
(Mandatory for Existing CIB) Designation
Maximum 10 Characters & Should be alphanumeric (E.g.: abc01)

Mobile Number* Official Mail ID*

Channel for OTP for Login

& Transaction Security SMS E-mail ID
Note: #User- Company appointed individual who can operate Corporate Internet Banking (CIB) on behalf of the company and perform activities as per the user role mentioned above. If User is not authorized
signatory of Corporate then fill form CIB user creation form.
*Mobile Number and Email Id should be unique for each user. These will be used for OTP and Password set / reset.

USER PROFILE
User 1 Maker Approver Viewer

User 2 Maker Approver Viewer

User 3 Maker Approver Viewer

User 4 Maker Approver Viewer

Account(s) to be linked /
User 1 User 2 User 3 User 4
delinked (User Level)
1501XXXXXXXXXX11
Account No.
Link Delink Link Delink Link Delink Link Delink

Account No.
Link Delink Link Delink Link Delink Link Delink

Account No.
Link Delink Link Delink Link Delink Link Delink

Account No.
Link Delink Link Delink Link Delink Link Delink

F. Per Transaction Limit for User Level

Initiator/Approver** Limit Per Initiating/Approving Limit Per

User ID No of Authorization required*
Transaction in Figures Transaction In Words
ABCDEFGH01 1000000/- Ten Lakh Rupees Only 1

* In case corporate opted for multi level authorization

**User who is an approver as role defined in the form will only be valid for approving Financial and Non-Financial Transactions
G. Please select the Per - Day – Limit for the below transaction – Types

Maximum Limit Per Day

Sl. No. Transaction Type Maximum Limit Per Day in Words
(in K) in Figure
1 Own Account 1000000/- Ten Lakh Rupees Only

2 Within bank transfer 1000000/- Ten Lakh Rupees Only

3 NEFT 1000000/- Ten Lakh Rupees Only

4 RTGS 1000000/- Ten Lakh Rupees Only

5 IMPS 200000/- Two Lakh Rupees Only

 H. Service Requests

a) New Deposit Request Add Delete

b) Deposit Statement Add Delete

c) Cheque Book Request Add Delete

d) Stop Cheque Request Add Delete

e) Cheque Status Add Delete

f) Bulk Upload Add Delete

g) Positive Pay Add Delete

h) Deposit Closure/Redemption Add Delete

I. Work flow for Transactions

Initiator Name / User Id 1st Level Authoriser Name / User Id 2nd Level Authoriser Name / User ID

ABCDEFGH01 ABCDEFGH01 ABCDEFGH01

**Users who is a Authorisers in the role defined in the form will only be valid for authorising 1st level / 2nd level authorization in dual authorisation

J. Declaration by Authorized Signatories

I/We request you to enroll me/us for Corporate Internet Banking (CIB) services of Utkarsh Small Finance Bank Limited (“Bank”). I/We have read, understood and hereby agree to the terms
and conditions as applicable to the CIB services of USFBL selected by me/us for the operations of my/our account as set forth on the website
https://www.utkarsh.bank/uploads/pdf/disclosures/template_eleven/Internet_Banking_-Terms_&_Conditions.pdf.

I/we accept that I/we would be deemed to be aware of the contents of the terms and conditions as in force from time to time and that all my rights and liabilities would be governed by the
said Terms and Conditions by my act of accessing on Bank's web Site.

I/we thereby agree to be subject to and comply with all the provisions of the terms and conditions which are incorporated by reference herein and deemed to be a part of this application form
to the same extent as if such provisions had been set forth in full herein. Necessary Authorisation/Resolution is enclosed (Authorisation is for Partnership Firms and Resolution is for limited
Companies)

I/we agree and hereby undertake that the transactions executed over the corporate internet banking facility under the user name and password will be binding on me/us. The rules and
regulations applicable to normal banking transactions in India will be applicable mutatis – mutandis for the transactions executed through the Bank's site under this facility .

I/We understand and agree that any dispute between the me/us and the Bank on this service is subject to the jurisdiction of the competent courts in India and governed by the laws
applicable and in force in India. The charges in the terms and conditions of service including applicable charges, if any will be notified on the website of the Bank and such notification is
sufficient notice on me/us.

I/we undertake to maintain secrecy in regard to user name and password registered with the Bank and I/we understand that the Bank pre- supposes that login using valid user name and
password is a valid session initiated by me/us and none other than me/us. The transaction executed under valid session will be construed by the Bank to have emanated from the registered
customer and will be binding on me/us.

I/We shall keep my/our user ID and password strictly confidential and shall not part with any such sensitive information through internet, e-mail or phone etc. I/We further agree and confirm
that the Bank shall not be liable for any losses arising from sharing /disclosing of the login ID or password to anyone. I/We agree to undertake all such precautions to protect the account
details, user ID, and password etc. so as to avoid any authorized use.

I/We declare and confirm that all the particulars and details mentioned in this application form (and all documents referred or provided therewith) are true, correct and up-to date in all
respects.

I / We are aware of the fact that the facility of Corporate Internet Banking is granted solely at my/our request and that the Bank shall in no way be responsible for any kind of hacking and / or
phishing attacks and / or cyber related crime, which may take place or happen in the account during the pendency of the facility and which may result in a loss due to the transfer of the funds
from my / our account to the third party's account. I / We are also aware of the fact that while Bank has taken all necessary available precautions the chances of such attacks by third parties
cannot be ruled out in any view of the matter the Bank shall stand indemnified from any such claims from our side

DD-MM-YYYY
I / We accept and confirm that I/ We are empowered by the Board Resolution (or equivalent document) dated___________________ to authorise users to operate accounts mentioned in
the application form in the same way and only to the extent as resolved by the board / as authorised under such document. A certified true copy of the aforesaid board resolution / document
is attached herewith for Bank's record. I / We further accept and confirm that in case there is any change in name of the user/s or mode of operations or monetary powers granted to such
user, I / We shall submit a fresh board resolution / such document in the form acceptable to the Bank.”
Name of Authorized Signatory CIF ID
MARCUS AURELIAS (Individual)
1 1 X X X X 1

Authorized Signatory Signature Signature with Seal

Place MUMBAI Date D D M M Y Y Y Y

Name of Authorized Signatory CIF ID

(Individual)

Authorized Signatory Signature Signature with Seal

Place Date D D M M Y Y Y Y

Name of Authorized Signatory CIF ID

(Individual)

Authorized Signatory Signature Signature with Seal

Place Date D D M M Y Y Y Y

Name of Authorized Signatory CIF ID

(Individual)

Authorized Signatory Signature Signature with Seal

Place Date D D M M Y Y Y Y

K. APPLICABLE SUPPORTING DOCUMENTS

Powers of
Indemnity Board LLP Trust Society Club and
Constitution type CIB Form Attorney (POA)/ HUF Letter
Form Resolution Resolution Resolution Association Resolution
Authorization letter

Proprietorship Y - - - - - - -

Partnership Y Y* - - - - - -

Public Ltd. Company Y - - Y - - - -

Private Ltd. Company Y - - Y - - - -

One person Company Y - - Y - - - -

Limited Liability -
Y - - Y - - -
Partnership (LLP)

Hindu undivided
Y - - - - Y** - -
Family (HUF)

Trust Y - - - - - Y -

Society, Club, and

Y - - - - - - Y
Association

* POA to be signed by all the partners in case of “Partnership”

i). if both authorised Signatory and CIB User are partners – Authorisation letter
ii). if authorized Signatory is partner but CIB User is not a partner – Authorisation letter along with POA for CIB User
iii). if Authorised Signatory and CIB Users both are not Partners POA for both Authorised Signatory and CIB Users
** HUF letter to be signed by all the Coparceners, excluding minors

L. For Bank use only

Branch Name ABC BRANCH Branch Sol ID 10000 Date D D M M Y Y Y Y

CIB access to be provided for: (select only one) Current Account TASC Account CC / OD Saving HUF

DLOD
Certification by Verifying Authority
I hereby confirm that the mode of operation of the account(s) and signature(s) of the customer(s) are verified from the records available with the Bank
and the limits assigned to each user for transacting through Corporate Internet Banking are in conformity with the Board Resolution/Authorization
Letter provided.

Name THEOPHILUS MAXIMUS

SIGNATURE OF THE STAFF

EIN 24XX8 Designation BRANCH OPERATIONS MANAGER Signature
 M. List of Industry Code

Industry Code Industry Name Industry Code Industry Name

01 PETROLEUM 21 FERTILIZERS INDUSTRY
02 IT 22 PETRO- CHEMICALS INDUSTRY
03 MNC 23 DRUGS AND PHARMACEUTICALS INDUSTRY
04 INSURANCE 24 CEMENT INDUSTRY
05 MINING INDUSTRY 25 LEATHER AND LEATHER PRODUCT INDUSTRY
06 IRON AND STEEL INDUSTRY 26 GEMS AND JEWELLER INDUSTRY
07 OTHER METAL AND METAL PRODUCT INDUSTRY 27 CONSTRUCTION INDUSTRY
08 ALL ENGINEERING INDUSTRY 28 AUTOMOBILES INCLUDING TRUCKS INDUSTRY
09 ELECTRICITY INDUSTRY 29 COMPUTER SOFTWARE INDUSTRY
10 COTTON TEXTILES INDUSTRY 30 INFRASTRUCTURE INDUSTRY
11 JUTE TEXTILES INDUSTRY 31 POWER INDUSTRY
12 OTHER TEXTILES INDUSTRY 32 TELECOMMUNICATIONS INDUSTRY
13 SUGAR INDUSTRY 33 ROADS AND PORT INDUSTRY
14 TEA INDUSTRY 34 OTHER INDUSTRY/ SSI/ SME
15 FOOD PROCESSING INDUSTRY 35 NBFC
16 VEGETABLE OILS AND VANASPATI INDUSTRY 36 TRADING
17 TOBACCO AND TOBACCO PRODUCT INDUSTRY 37 RESIDUAL ADVANCES
18 PAPER AND PAPER PRODUCT INDUSTRY 38 PETROLEUM INDUSTRY
19 RUBBER AND RUBBER PRODUCT INDUSTRY 39 OTHERS
20 CHEMICAL, DYES, PAINTS , ETC… INDUSTRY

Terms and Conditions for Corporate Internet Banking

1. Definitions: 4. Amendment to Terms and Conditions:
1.1 'Account/s' refers to the account/s of the Customer, with Utkarsh Small Finance Bank, mutually Not with standing anything contained elsewhere in these Terms and Conditions, where Utkarsh Small
designated for Corporate Internet Banking from time to time and means all existing, new and future Finance Bank decides to upgrade or modify the Services or provide new services to the Customers,
accounts of the customer with Utkarsh Small Finance Bank. These accounts will have to be eligible such upgrades, modifications and new services shall by subject to such terms and conditions as may
account(s) for operations through Internet Banking Services and should be in the name of the client.' be stipulated by Utkarsh Small Finance Bank, and Utkarsh Small Finance Bank shall amend or
1.2 Customer' shall mean the person / entity availing the Internet Banking Services under these Terms supplement any of these Terms and Conditions, at any time, if such amendment is required, which
and conditions. amendment shall be binding on the Customer. Utkarsh Small Finance bank shall endeavour to inform
1.3 'Internet Banking Services' or 'Corporate Internet Banking' or 'Services' wherever used in these terms the Customer of such changes.
and conditions shall mean services offered by Utkarsh Small Finance Bank to its Customers under
these terms and conditions including fund transfer / payment services, cheque/ demand draft/ pay 5. Security Procedure:
order facility, activities related to Letters of Credit, Bank Guarantees, Bills & other Trade services & 5.1 The Customer shall, at its own risk and consequences, access the Services by following the Security
Foreign Exchange Services, and any other services being made available from time to time, and shall Procedure prescribed by Utkarsh Small Finance Bank from time to time, including user-ID and
also include all modifications of such services as Utkarsh Small Finance Bank may make from time to password(s) or any other suitable means of authentication as decided by Utkarsh Small Finance Bank
time. credit facilities available in the Account of the Customer; provided that Utkarsh Small Finance Bank
1.4 'Instruction' shall mean and include all communications made or instructions given by the Customer may at its sole discretion be entitled to carry out any Instructions notwithstanding such inadequacy of
to Utkarsh Small Finance Bank by following the Security Procedure for carrying out activities covered funds without seeking the prior approval from or notice to the Customer, and, without prejudice to any
under the Services, including any payment instructions for making a remittance or transfer of funds. other rights of Utkarsh Small Finance Bank including the right of set-off and lien, the Customer shall be
1.5 'RBI' shall mean The Reserve Bank of India.' responsible to repay with interest the resulting overdraft, advance or credit thereby created and for all
1.6 ‘Regulations' or 'Guidelines' shall mean all rules, regulations and/ or guidelines issued by the RBI or related costs and charges. Suitable means of authentication as decided by Utkarsh Small Finance
any other governmental or statutory authority from time to time in relation to the Services Bank. In addition, Utkarsh Small Finance Bank may advise the Customer to adopt such other Security
1.7 'Security Procedure' means such procedure prescribed by Utkarsh Small Finance Bank, from time to Procedure and means of authentication as Utkarsh Small Bank may require, and the Customer agrees
time, for the purpose of verifying that an Instruction or a communication amending or cancelling an to abide by such security procedure.
Instruction is that of the Customer or for detecting error in the transmission for the content of the 5.2 The Customer and the Users authorized by the Customer shall keep all passwords, including the
Instruction. password used to encrypt the private key, confidential and well protected and should not reveal the
1.8 'Terms and Conditions' shall mean these terms and conditions as modified and supplemented, as set same to any unauthorized person, including to any employees and representatives of Utkarsh Small
out herein. Finance Bank. Utkarsh Small Finance Bank shall in no way be held responsible, if the Customer incurs
1.9 'Users' shall mean the representatives of the Customer who have the rights to access the Accounts of any loss as a result of the password being disclosed by the Customer or User to any third party.
the Customer through the Internet Banking Services and shall include both Users with viewing rights 5.3 The Customer shall ensure that each User who avails of digital signatures for the purpose of using the
and Users having inputting, uploading, verification, confirmation and/or authorization rights. Where Services shall generate the private key and the public key by following the instructions prescribed by
such authorization rights are given by the Customer on a joint basis, then this term shall mean such Utkarsh Small Finance Bank, and the Customer shall be bound by the private key and the public key so
joint Users with authorization rights, as the context or meaning may require. downloaded/generated by the Users. The Customer shall be responsible for the safe custody of the
1.10 'Website/Site' shall mean the web site <www.Utkarsh.bank> or such other web site as may be private key and the Customer would be responsible for, and bound by, all instructions given and/or
notified by Utkarsh Small Finance Bank from time to time. transactions carried out by the members of its organization by using the private key and the public ke y.
Utkarsh Small Finance Bank shall be entitled to presume as genuine all Instructions given by using the
2. Applicability of Terms: Security Procedure.
2.1 The use of Internet Banking Services is governed by these Terms and Conditions. These Terms 5.4 Utkarsh Small Finance Bank shall endeavour to adopt appropriate security measures as available in the
and Conditions are in addition to and not in derogation of any other terms and conditions industry from time to time. However, the Customer acknowledges that the technology used including
applicable to the Customer as prescribed by Utkarsh Small Finance Bank. the Internet, as well as the use of public/ shared facilities is susceptible to a number of risks, s u c h a s
misuse, hacking, virus, malicious, destructive or corrupting code, programme or macro, which could
3. Services: affect the Services. Utkarsh Small Finance Bank will not be responsible for any loss, delays or failures
3.1 Subject to these Terms and Conditions, applicable laws, and other terms and conditions as may in the processing of instructions on account of such risks.
be specified on Utkarsh Small Finance Bank's Website, Utkarsh Small Finance Bank shall provide
6. Instructions:
the Services to the Customer. Utkarsh Small Finance Bank shall be entitled to modify, upgrade
and/or suspend the Services, or the mode manner and extent of the Services from time to time, 6.1 All Instructions received from the Customer by Utkarsh Small Finance Bank shall only be processed
and shall endeavour to inform the Customer of such change in Services. Utkarsh Small Finance during banking hours on working days. Utkarsh Small Finance Bank will only accept an Instruction if it
Bank reserves the right to suspend all or any of the Services provided to the Customer without has been transmitted to Utkarsh Small Finance Bank in the manner mentioned in these Terms and
being required to provide any prior notice and without assigning any reason therefore. Conditions, by using the Security Procedure prescribed hereunder. Utkarsh Small Finance Bank may,
3.2 For availing of, or ceasing to avail of the Services, or any part thereof, the Customer shall make a in its absolute discretion but without being under any obligation, make further checks as to the
separate application to Utkarsh Small Finance Bank in the prescribed format and the Customer authenticity of an Instruction.
shall be governed by the such additional terms and conditions as prescribed by Utkarsh Small 6.2 The Customer is solely responsible for the accuracy and authenticity of the Instructions provided to
Finance Bank for this purpose, as well as subject to the applicable laws. Utkarsh Small Finance Bank and will be bound by any and all Instructions given and/ or transactions
3.3 Utkarsh Small Finance Bank may, at the request of the Customer, extend the Services to any carried out by any User authorized by it. Utkarsh Small Finance Bank shall be entitled to rely upon all
other existing/ new Accounts, and these Terms and Conditions shall automatically apply to such Instructions given by the Customer and act on such Instructions. The Customer acknowledges and
further use of the Services by the Customer. agrees that in the event of any inaccuracy in any information and/ or Instruction, there could be
consequent erroneous transfers. All such Instructions shall be final and binding on the Customer. In
the event of any dispute on the actual Instructions given to Utkarsh Small Finance Bank, the records
of Utkarsh Small Finance Bank would be final and binding on the Customer.
6.3 An Instruction shall remain effective till such time the same is countermanded by further instructions 12. Indemnity:
by the Customer or effectuated by Utkarsh Small Finance Bank. If the Customer notices an error in the 12.1. The Customer agrees that the Customer shall indemnify and hold Utkarsh Small Finance Bank, its
information supplied to Utkarsh Small Finance Bank in any communication, it shall immediately notify officers, director, agents and employees harmless (a) against all actions, claims, demands,
Utkarsh Small Finance Bank, and Utkarsh Small Finance Bank will endeavour to rectify the error proceedings, losses, damages, costs, charges and expenses whatsoever which Utkarsh Small
wherever possible on a 'reasonable efforts' basis. In the event of Customer's account receiving an Finance Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason
incorrect credit by reason of a mistake committed by any other person, the Customer authorises of or arising out of providing any of the Services or due to any negligence / mistake / misconduct
Utkarsh Small Finance Bank to reverse the incorrect credit at any time whatsoever by debiting his on the part of the Customer or breach or non-compliance by the Customer of any of the Terms and
account. The Customer shall be liable and continue to remain liable to Utkarsh Small Finance Bank for Conditions stipulated herein relating to any of the Services or by reason of Utkarsh Small Finance
any unfair or unjust gain obtained as a result of the same. Bank in good faith taking or refusing to take action on any instruction given by the Customer (b)
6.4 If Utkarsh Small Finance Bank is of the opinion that (i) an Instruction received by it may not have been against any actions, claims, demands, duties, penalties, taxes, loss, damages, claims, suits
(including attorney’s fees), expense, charges and other liabilities whatsoever that may be brought
properly authorized by the Customer; or (ii) is conflicting, inconsistent, unclear, incomplete, deficient,
or made against or that may be caused or sustained by the Bank, its affiliates, directors,
contrary to any law or policy, or (iii) Utkarsh Small Finance Bank has reason to believe that the
employees, representatives, agents due to providing the “Online Internet Banking” to the
Instruction is issued to carry out an unlawful transaction; or (iv) the Instruction is attached with notice Customer or due to failure of the system or for violation of any of the Terms and Conditions of the
of any special circumstances, Utkarsh Small Finance Bank may, (without being bound to do so) seek said Core Banking Facilities by the Customer and / or by the representative of Customer, User/s or
clarification from the Customer before acting on any such Instruction or act or refuse to act upon any for any other reason.
such Instruction in the manner as it deems fit. Utkarsh Small Finance Bank will not be responsible or 12.2 The Customer has read and understood the terms and conditions of the “Online Internet Banking”
liable for any loss to the Customer or any third party that results from the carrying out or refusal to displayed on Bank’s Web site www.utkarsh.bank contained in the annexure to the CIB
carry out any Instructions or from any delay in effecting any Instructions in the above circumstances. Application Form for the “Online Internet Banking” and agree to fully abide by the said terms and
6.5 The rules and regulations applicable to Banking Transactions done in the normal traditional way in conditions and also the time to time modifications that may be made by Utkarsh Small Finance
India will also be applicable mutatis mutandis for the transactions done through Internet banking / Bank Limited in the said Terms and Conditions. The Customer irrevocably agree that any
Online Service. modifications made by Utkarsh Small Finance Bank Limited to the said terms and conditions and
6.6 The customer/user hereby acknowledges that they are fully aware of the risks involved in availing the displayed on the Bank's Web Site or on the notice Board of the Branch shall be binding on the
said services which, inter alia, includes:- a. access by any third person using the Customer's or it's customer and the Customer waives a separate notice for the same from Utkarsh Small Finance
User's password. In such case, the third person would be able to transact through the net and give Bank Limited. The Customer further agrees and undertakes that the Customer shall only be liable
instructions including Payment Instructions or Third Party Funds Transfer, by which the Customer can and responsible for any liability, claims of any nature, loss and any damages that may arise due to
suffer loss. b. The Internet per se is susceptible to a number of frauds, misuse, hacking or other misuse or otherwise of the “Online Internet Banking” either by the Customer, its staff, agents, the
actions which could affect payment instructions to Utkarsh Small Finance Bank. Whilst Utkarsh User/s authorized by the Customer or by any person making an unauthorized access to the
Small Finance Bank shall aim to provide security to prevent the same, there cannot be any guarantee accounts of Customer or that may arise due to outcome of / decision in any suit or claim or other
by Utkarsh Small Finance Bank from such internet frauds, hacking and other actions which could proceedings filed/initiated against Bank by any person.
affect the instructions/transactions through the said Services, causing loss to the Customer. c. The 12.3 The Customer further agrees and undertakes that the Persons authorized by the Customer to
filling of applicable data for transfer and other transactions would require proper, accurate and operate the its’s accounts on its/his/their behalf (User/s) under the “Core Banking Facility” shall
follow the terms and conditions of the “Online Internet Banking ” and the Customer shall be bound
complete details. In the event of any inaccuracy, the funds could be transferred to incorrect accounts.
by all acts and / or omissions on the User/s part and the Customer undertakes responsibility for
The Customer and the User/s shall therefore be required to take all precautions to ensure that there
the acts or omissions of the User/s and it shall not be challenged by the Customer for any reason
are no mistakes and errors and that the information given by the Customer/User/s to Utkarsh Small whatsoever so as to make the Bank liable for the same. The Customer will not hold the Bank
Finance Bank are error free, accurate, proper and complete at all points of time. d. The Customer/user responsible for the Internet Data being hacked or fraudulently used or if the data is used to
is fully aware that Utkarsh Small Finance Bank is providing the said Services at the Customer's sole defame anyone or if the data is used in any manner adverse to the Customer.
risk and that Utkarsh Small Finance Bank shall not be liable for any loss, damages or consequences 12.4 Further, the liability of Customer hereunder shall be absolute, unconditional, irrevocable and
whatsoever arising due to any erroneous or incomplete information or any delay in executing the continuing and shall not in any manner be affected by any other indemnity or guarantee or
instructions for any other reasons. On the other hand in the event of the Customer's Account receiving security, which Bank may have and the Customer do hereby undertake to pay Bank forthwith on
an incorrect credit by reason of a mistake committed by some other Person, Utkarsh Small Finance demand, without proof or condition and without protest or demur any and all the sums stated in
Bank shall be entitled to reverse the incorrect credit at any time without the consent of the Customer. any notice, claim, demand or other communication addressed by Bank, as the case may be, to
The Customer shall be liable and responsible to Utkarsh Small Finance Bank and agree to accept the Customer as payable to them hereunder.
Utkarsh Small Finance Bank's instructions without questions for any unfair or unjust gain obtained by
the Customer. 13. Internet Banking Records and Transaction Terms:
6.7 Utkarsh Small Finance Bank shall not be responsible for any delay in carrying on the Instructions due 13.1 Utkarsh Small Finance Bank shall issue to the Customer a statement of Accounts through online /
to any reason whatsoever, including due to any circumstances beyond its reasonable control or any offline mode for verification at the Customer's end. The Customer shall within a period of 7 (seven)
requirement of law or on account of any shortcoming by any third party, howsoever caused. days from date of transaction report to Utkarsh Small Finance Bank any discrepancy in the execution
6.8 If any Instruction cannot be given effect unless it is affected by requisite documentation, Utkarsh of an Instruction. The Customer agrees that it shall not be entitled to dispute the correctness of the
Small Finance Bank shall not be required to act on such Instruction until it receives such execution of an Instruction or the amount debited to its Account if it fails to report the discrepancy
documentation. within the aforesaid period.
6.9 Utkarsh Small Finance Bank shall not be liable for any consequences arising out of its failure to carry 13.2 All the records of Utkarsh Small Finance Bank generated by the transactions arising out of the
out the instructions due to inadequacy of funds. Instructions, including the time the transaction recorded shall be conclusive proof of the genuineness
and accuracy of the Instructions received by Utkarsh Small Finance Bank and the consequent
6.10 In case of any Instruction relating to any foreign currency transaction made by the Customer, the
transaction.
exchange rates quoted by Utkarsh Small Finance Bank, if any (whether through its Website or
13.3 The Customer agrees not to object to the admission of Utkarsh Small Finance Bank's records as
otherwise), shall only be provisional and shall be subject to future variations in the exchange rate. The
evidence in any legal proceedings because such records are not originals, are not in writing or are
. rate at which the transaction is given effect to would be the effective rate for all intents and purposes. documents produced by a computer.
6.11 Any Instructions given by the Customer should not contravene the provisions of the applicable law 13.4 Utkarsh Small Finance Bank is permitted to utilize all information received by it from the Customer as
including, without limitation, the Regulations, various regulations framed under Foreign Exchange evidence against the Customer before any competent Court of law or Judicial or Quasi Judicial
Management Act, 1999, and other rules and regulations laid down by Reserve Bank of India including Authority or Tribunal or any other statutory or government authority.
Exchange Control Regulations.
14. Termination:
7. Authority to Utkarsh Small Finance Bank for Internet Banking Services: 14.1 Subject to this Clause 14, Utkarsh Small Finance Bank reserves the right to discontinue all or any of
7.1 The Customer irrevocably and unconditionally authorises Utkarsh Small Finance Bank to access all the Services at any point of time with 30 days prior notice, save and except in circumstances where
its Accounts) registered for the Services, for effecting banking or other transactions performed by the Utkarsh Small Finance Bank has discontinued all or any of the Services as a consequence of the
Customer through the Internet Banking Services by giving Instructions. Customer committing any breach of the Terms and Conditions or if it learns of the death, bankruptcy
or lack of legal capacity of the user.
8. Transaction Limits: 14.2 Closure of Accounts of the Customer will terminate the Service.
14.3 The Customer is entitled to cancel the Services provided herein by giving a 15 days prior notice to the
Utkarsh Small Finance Bank may, from time to time, specify maximum and minimum transaction
other party in this regard.
limits for its various services. The Customer shall be bound to comply with such limits imposed by
14.4 Utkarsh Small Finance Bank shall not be liable for any damages, claims of any nature whatsoever by
Utkarsh Small Finance Bank.
reason of such termination or discontinuation of the Services.
9. Changes in Information: 15. Force Majeure:
9.1 Any changes in the information provided by the Customer shall be communicated by the Customer to Utkarsh Small Finance Bank shall not be liable for any failure to perform any of its obligations under
Utkarsh Small Finance Bank in the manner stipulated by Utkarsh Small Finance Bank, along with these Terms and Conditions if the performance is prevented, hindered or delayed by a Force Majeure
accompanying corporate resolutions. The Customer shall be entitled, to modify its list of Users from Event and in such case its obligations shall be suspended for so long as the Force Majeure Event
time to time, by giving a letter to this effect to Utkarsh Small Finance Bank, along with accompanying continues (provided that this shall not prevent the accrual of interest on a principal amount which
corporate resolutions. Any such change shall be effective only after the Customer has been intimated would have been payable but for this provision). 'Force Majeure Event' means any event due to any
of the implementation of the changes by Utkarsh Small Finance Bank, and till such time Utkarsh Small cause beyond the control of the Utkarsh Small Finance Bank, including without limitation, network
Finance Bank shall continue to accept and carry out Instructions received from any of the failure, faults in computer systems, storage devices natural calamities, legal restraints or any other
representatives of the Customer whose names are mentioned in the list of Users then available with reason.
Utkarsh Small Finance Bank. 16. Charges:
10. Confidentiality & Disclosure: The Customer hereby agrees to bear all the charges/fees alongwith all taxes applicable to the
Services as may be stipulated by the Utkarsh Small Finance Bank from time to time, or rates/charges
The Customer hereby authorises the use of confidential information of the Customer by Utkarsh Small
mutually agreed from time to time for availing of the Services and intimated to the Customer through
Finance Bank and the transfer by Utkarsh Small Finance Bank of any information relating to the the Website or through any other medium, as Utkarsh Small Finance Bank may deem fit. Utkarsh
Customer to and between the branches, subsidiaries, representative offices, affiliates, auditors and Small Finance Bank shall have the right to set-off and lien, irrespective of any other lien or charge,
agents of Utkarsh Small Finance Bank, wherever situated, for confidential use in connection with the present as well as future, on the deposits held in the Customer's accounts, to the extent of all the
provision of the Services to the Customer, and further acknowledges that any such branch, outstanding dues, arising as a result of usage of internet banking services by the customer/regulatory
subsidiary, representative office, affiliate or agent shall be entitled to transfer any such information as compliance.
required by any law, court, regulatory or legal process.
17. Non - Transferability and Non-Assignability:
11. Disclaimer of Warranties: The grant of the Services to a Customer is not transferable under any circumstance and shall be used
Except as warranted herein and in the Terms and Conditions, Utkarsh Small Finance Bank makes no only by the Customer. The Customer shall not assign its rights and / or obligations in relation to the
other express or implied warranty with respect to the Services provided hereunder, and hereby Services or any part thereof to any other person. Utkarsh Small Finance Bank may subcontract and
expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but employ agents to carry out any of its obligations in relation to the Services.
not limited to the implied warranties of uninterrupted, error-free, timely or secure performance of the
Internet Banking systems/ Services, title, satisfactory quality, merchantability, fitness for a particular 18. Governing Law and Jurisdiction:
purpose, data accuracy and completeness, and any warranties relating to non-infringement in The construction, validity and performance of the Services and these Terms and Conditions shall be
Internet Banking or any transmission of information from Utkarsh Small Finance Bank to the governed in all respects by the laws of India. The parties hereby submit to the non-exclusive
Customer being virus free. jurisdiction of the Courts at Mumbai. The customer shall demonstrate his knowledge and acceptance
of the aforesaid terms and conditions by logging onto or otherwise accessing or using Utkarsh Small
Finance Bank's Corporate Internet Banking services. If the customer does not agree with any of the
terms or conditions as aforesaid, the customer should not use or attempt to use Utkarsh Small
Finance Bank's.