Cash Management System
Cash Management System
Undertaken at
“S.A. Engineering”
Master of Business Administration
By Anchal Saini
2206000001
1
To Whom It May Concern
I Anchal Saini Roll No. 2206000001 from M.B.A 4TH SEM of theMotherhood University
Roorkee hereby declare that Training Report entitled CASH MANAGEMENT SYSTEM
at S.A. ENGINEERING is an original work and the same has not been submitted to any
other Institute for the award of any other degree.
Certified that the Summer Training Report submitted in partial fulfillment of Bachelor of
Commerce (Hons) [BCOM (Hons.)] to be awarded by Motherhood Universoty Roorkee
2023-24 and Enrolment No 2206000001 has completed under my guidance and is satisfactory.
Date:
Designation:
2
PROJECT INDEX
TOPIC PAGE NO
Certificate 03
Acknowledgement 05
Chapter I:Introduction 06
List of Tables 56
References/Bibliography 57
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ACKNOWLEDGEMENT
I would like to take this opportunity to thank and extend my sincere gratitude Chairman
Anchal Saini
(2206000001)
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Chapter-I:
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1.1 Introduction:
Cash‟ in this context, may refer either to cash in the form of currency, or to other
equivalents such as cheques, drafts, deposits, among others. While organizations
may hold other assets which can potentially be converted to cash, cash
management essentially deals with the management of liquid cash and near-cash
assets such as marketable securities and time deposits, which can be readily
converted to cash.
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Components of Cash Management
Account Reconciliation: Managing cheques, monitoring their clearance, and keeping track
of the true cash balance can be an overwhelming task for businesses because of the huge
number of cheques that are processed on a daily basis. Hence banks offer account
reconcilement services wherein corporate customers can upload details about the cheques
issued on a daily basis. And at the end of the month, the bank statement shows information
on cheques which have been cleared and those which have not. This system is also helpful
in the process known as „positive pay‟, used by banks to prevent cheques from being
fraudulently cashed if they are not on the list.
Cash Concentration: This is a quick and cost-effective method of moving funds from
different accounts spread across the country to a single monitored and managed account.
This allows businesses to maximize the use of available cash, and to optimize returns on
consolidated balances.
Financial Risk Management: Risk management is the process of measuring risk, and
developing and implementing strategies to manage and mitigate risk. Financial risk
management plays an important role in cash management, because it focuses on managing
risks in relation to changes in interest rates, commodity prices, stock prices, exchange rates,
among others.
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comprises of activities that release the investments locked in working capital, enabling
it to contribute to higher profits. It also refers to the specific services provided by
banks to enable their customers optimize their interest revenues and reduce interest
costs.
3. Integrated Services: Corporate customers prefer a single platform for all their
financial needs in place of disparate systems. Hence the focus is on integrating cash
management systems with other activities involving the bank. For example, linking
of ERP solutions with banking systems facilitates cash management by enabling
effective trade finance process and investment management, among others.
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(b) The Role of Technology in Optimizing Cash Management:
(Implementation strategy ofconcept in your present study)
Cash management solutions are not new. The market is mature and many banks
offer efficient cash management solutions. But market forces, economic
conditions, and changing corporate trends have generated opportunities for further
innovations in this space.
Objectives of Project:
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Scope of Project:
Cash management solutions are now widely being adopted, and hence there
is likely to be an increase in the number of vendors offering these solutions.
Correspondingly, corporate customers are also likely to become more
demanding, thereby promoting more intense competition amongst vendors.
Here are some areas with scope for improvement which vendors can focus
on, to provide better services than their competitors:
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Company Profile
Corporate Office:
Plot No 5, Shade -2 Gali No 8 Kadipur Industrial Area Gurugram Haryana, India
Tel: + 09871026377,9355003611,9990399002,7503411243
project@saengineer.co.in, janaksingh@saengineer.co.in
a.k.yagyan09@gmail.com
We would like to introduce over self as a Rising Team, with a rich experience in
automotive industry, having expertise in diff. kind of Mechanical Industries such as
Machining, Forging, Foundry & Sheet Metal. Assy, We havea state of art machinery &
.
Inspection Facility, to provide all kind of Engineering solutions
Our Mission
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Quality policy
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OISHI MACHINE INDIA
Since its foundation in January of l952, Oishi Machine, as a trading company which
specializes in industrial machinery and machine tools, has been able together with its
customers thanks to their kind support and cooperation. In these times in which we are
experiencing for the first time revolutionary advances in information and other
technologies and a trend toward an increasingly aged society. Oishi Machine is looking
toward the future, promoting the increased implementation of leading-edge high
technologies as well as further strengthening its technical consulting activities. As a
trading company which is involved not only in the simple marketing ofproducts, but also
in the provision of equipment and production planning services, it is our hope to be able
to make the experience and knowledge which we have acquired over the years of use to
our customers. In the future, we plan to build upon our foundation as a trader of industrial
machinery and machine tools, to strengthen our sales departments which deal in
warehouse logistics and environmental protection equipment, to expand the import/export
activities of our trading department, and to endeavor toward broadened retail activities
through our do-it-yourself shopping centers "Make". We will further devote all of the
energies of our group companies to developing a variety of user needs, while creating a
company structure capable of effectively responding to those 5ame needs. More than ever
we look forward to your receiving your continued patronage and support.
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MAJOR CUSTOMER
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COMPANY STRUCTURE
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Growth Graph
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VISION
"Dedicated to the health and wellbeing of every household"
PRINCIPLES
OWNERSHIP
This is our company. We accept personal responsibility, and accountability to meet business needs.
PEOPLE DEVELOPMENT
People are our most important asset. We add value through result driven training, and we encourage
& reward excellence.
CONSUMER FOCUS
We have superior understanding of consumer needs and develop products to fulfill them better.
TEAM WORK
We work together on the principle of mutual trust & transparency in a boundary-less organization.
We are intellectually honest in advocating proposals, including recognizing risks.
INNOVATION
Continuous innovation in products & processes is the basis of our success.
INTEGRITY
We are committed to the achievement of business success with integrity. We are honest with
consumers, with business partners and with each other.
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Chapter 2
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Cash Management System at S.A. Group of Company
The company maintains bank accounts in all towns through S.A. Group of
Company owned Depots.
(Cheques/ drafts received from customers (now here customers are referred to as
stockiest) in nearby places are sent for local clearing to initially collect funds in these
bank accounts.
This has reduced the average collection period (as compared to the time it would take if
customer cheques were first received at head office and then sent for out-station
clearing) thereby increasing the velocity of cash inflows. Funds thus collected at the
depot towns are each day transferred to the company‟s head office or corporate bank
accounts.
The company has a “sweeping arrangement” with the bank at head-office by which any
of the funds transferred from the depot towns are automatically applied towards settling
the company‟s cash credit loan from the bank and reducing its debit balance. These steps
have resulted in reducing and controlling the cost of interest to the company. When the
company has surplus funds, the company invests the same in short- term investments or
instruments like Mutual funds and Govt. securities.
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PAYMENT SYSTEM IN S.K.S. INDUSTRIES
1- Cheque
2- RTGS
3- DD
Cheque- If there is bouncing of Cheque, and then stockiest would have to pay 3
times the original amount to the company (Cheque bouncing amount). If the
cheque is bounced morethan 3 times the company would block that account.
Cheque Banked
Bouncing Report
Reverse Document
Number
Technical Bouncing
Non-Technical Bouncing
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Processing of Cheque in S.K.S
Industries
Cheque
Inventory
Invoice Generation
Truncation is the process of stopping the flow of physical cheque issued by a drawer at
some point with the presenting bank en-route to the drawee bank branch. In its place
an e-image of the cheque is transmitted to the drawee branch by the clearing house
along with the relevant info like data on MICR band, date of presentation, presenting
bank.
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This effectively eliminates -
Non CTS cheques were later on was not entertained in DIL and letter was
issued regardingclearing the Non CTS cheques on regular basis (every week).
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Picture 3.1: Depicting the new CTS cheques which are under the process.
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Magnetic Ink Character Recognition (MICR)
MICR encoding or say MICR line is at the bottom of the cheque and other vouchers and typically
include the document type indicator, bank code, bank account number, cheque number, cheque
amount and a control indicator. The technology allows MICR readers to scan and read the info
directly into a data- collection device.
The MICR „E-13B‟ font has been adopted as the international standard in ISO 1004:1995, but the
„CMC-7‟ font is widely used in Europe.
1. Cheque serial number of 6 numeric digits preceded and followed by a delimiter. The
alpha-numeric prefix to the serial number should be printed outside the code line in close
proximity, just above the read-band in normal ink.
2. Sort field or the city/ bank/ branch code number consisting of 9digits followed by a
delimiter. The first 3digits (numeric) represents city, the next 3digits (abbreviation-alpha
code) indicate the bank and last 3 indicates the unique branch code. It is unique.
Allotment of branch codes is by the President of the Clearing house of which the bank is a
member
3. Account number field, consisting of 6 digits followed by a delimiter, is an optional field.
In case of Govt. Cheques issued by RBI alone, the account number is of 7digits. The Govt.
account number is of 10digits i.e. 7digits occurring in Account number field and 3 in
transaction code field.
4. Transaction code field comprises of 2 digits in all instruments except Govt. cheques drawn
on RBI which have 3digits. Control documents, batch and block tickets have 3digit
representation in the transaction code field.
5. Amount field, it is the last field and consists of 13 digits bounded on both sides by a
delimiter. The amount is encoded in paisa without the decimal point.
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Endorsement of cheques
Position of Special crossing stamp- Preferably at the top left corner with a slanting
of 60 degrees to the base
Suggested specimen-
Additional Safeguard- The crossing stamp should be affixed in such a manner that
to the extent possible it does not deface „A/C Payee‟ crossing made by the
customer.
Clearing Stamp
The clearing stamp indicates particulars regarding the name of the presenting bank/ branch
(alpha codes), date of presentation and type of clearing. Encoding machines are
programmed to affix the clearing stamp on the reverse of the chequesimultaneously
while encoding the amount.
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Format of Local Clearing Stamp
Speed Clearing
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3. What was the process followed by banks for collection of outstation
cheques before theintroduction of Speed Clearing?
A person who had an outstation cheque with him/her use to deposit it with
his/her bank branch. This bank branch is called the Presenting branch. The
cheque, was sent for collection to the city where it was payable / drawn called
Destination center or Drawee center. The branch providing the collection service
is called the Collecting branch. On receipt of the cheque, the Collecting branch
use to present the physical instrument in local clearing at the drawee bank
branch location through its branch at the drawee bank branch location. Once the
cheque was paid, the Collecting branch use to remit the proceeds to the
Presenting branch. On receipt of realization advice of the cheque from the
Collecting branch, the customer‟s account was credited. This, in short, is the
process of Collection before the introduction of Speed Clearing.
When a cheque was accepted on a collection basis by a bank, the customer‟s
account was credited only after realization of proceeds. In the absence of a
clearing arrangement at the Destination center, the Presenting branch was
sending the cheque directly to the Destination branch for payment. On
receiving the proceeds from Destination branch, Presenting branch follow
the practice of crediting the customer‟s account.
4. How long does it take for getting credit of an outstation cheque sent on
Collection basis? Generally, it takes around a week to three weeks‟ time
depending on the drawee center and collection arrangements to get outstation
cheques realized on a Collection basis.
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jurisdiction ofthe local Clearing House. Generally, the jurisdiction is determined
taking into account the logistics available to physically move to and from the
Clearing House.
8. What are the charges for cheques cleared through Speed Clearing?
With effect from April 1, 2011, no charges will be payable for cheques of value
up to and including Rs.1 lakh by Savings a/c customers. Banks would be free to
fix charges for collection of other types of accounts for all values and also from
Savings a/c customers for cheque of value above Rs.1 lakh. Charges fixed
should be reasonable, computed on a cost-plus-basis and not as an arbitrary
percentage of the value of the instrument and to be levied in an upfront manner
with due dissemination to the customers of such charges.
9. How is Speed Clearing an improvement over collection basis?
Outstation cheque collection through collection basis takes around one to three
weeks‟ time depending on the drawee center. Under Speed Clearing, it would be
realized on T+1 or 2 basis, say, within 48 hours. Further Savings Bank customers
need not incur any service charge for collection of outstation cheques (value up
to Rs.1 lakh) in Speed Clearing which they may haveto incur if such cheque is
collected under collection basis.
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Transaction Codes List
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RTGS-
It stands for “Real Time Gross Settlement” which can be defined as the continuous
settlement of funds transfer individually on an order by order
basis(without netting).
RTGS system is meant for large valued transactions. The min. amount to be remitted is 2
lac and there is no upper ceiling for RTGS transaction
Processing of RTGS
a. Email comes from Bank 4 times in a day – 2:00,4:00,6:00,8:30PM
b. Then YVIRTUAL t-code is used for Posting of RTGS
c. After posting in SAP, one of the following message is shown –
- 31 Bytes –means Successful
- 61 Bytes –means One or more errors in file
- 30 Bytes –means Whole file error
d. Then mail is send to related or associated team with attached file of RTGS
received in mail.
a. Amount to be remitted
b. Remitting customer‟s account number which is to be debited
c. Name of the beneficiary bank and branch
d. IFSC code of the receiving branch
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Demand Draft:
The company does not have a standard credit policy that could be applied to
all customers. Instead, distinct credit terms are offered to each group
depending upon various factors such as the product, place, price, demand and
competition.
Earlier these stockiest used to enjoy 5 days of credit period but now the
company has decreased the time frame to one day. For new stockiest, sales are
normally made ondemand draft basis. If a Stockists cheque bounces, then
the party has to make payment only by demand-draft. If a party defaults on
payment (or a party‟s cheques bounce) more than once, then for all its
transactions with Dabur India in the coming year the party would be required
to make payments only by demand draft.
(B) Stockiest in Remote Areas: The remaining 30% of the turnover with
stockiest take place at remote places away from the depot towns with no
easy access to banks so that the
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Chapter-3
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Application of SAP in Cash Management System
SAP stands for “System, Applications and Products”. In Dabur India Ltd, SAP is used to
manage Cash inflow and outflow in an efficient and effective way.
SAP Cash Management is used to monitor cash flows and to ensure that you have
sufficient liquidity to cover your payment obligations.
Integration
SAP Cash Management is integrated with a range of other SAP components. For
example, the liquidity forecast - in a medium to long term liquidity trend -
integrates expected incoming and outgoing payments in financial accounting,
purchase and sales.
Features
The Incomings area covers the following topics:
Compare payment advices, Interest calculation and Returned vendor checks are
dealt with the Checks topic.
Cash concentration can be found in the Planning topic. Planning also deals with the
payment program, payment requests, bill of exchange presentation, memo record
and telephone list.
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The Information System topic deals among other things with the Liquidity
forecast. You can use this to obtain relevant information in connection with
customer and vendor cash flows. The structure of the cash position and business
transactions that affect the cash position are also described here. SAP Cash
Management uses the cash position to reflect movements in bank accounts, while
movements in the sub ledger accounts are represented using the liquidity forecast.
In the Environment area you will find functions for transferring market data to the
SAP System. Market data can be transferred using the file interface, real-time data
feed or via the spreadsheet. The areas Worklist and Change master record are also
described here.
Prerequisites
In Data Setup you can find out what needs to be done before you can go live with
SAP Cash and Liquidity Management.
There are various types of SAP modules but it is according to use of different-
different departments like:
SAP-FI
• Finance
SAP- SD
• Sales
SAP- MM
• Marketing
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“T- CODES
DETAILS
FBL5N
Customer Line Item
FBL3N
GL Line
ZCHEQINV
Cheque Entry, Deletion and
Replacement
F-02
SAP Posting
F-29
SAP Posting for Overdue
YVIRTUAL
RTGS Posting
ZFI_F29
Channel Finance Posting
F-32
Clearing
ZFB03
Voucher Printing
ZFBL3N
Report generation after posting of
cheques
YCHLEAF
Check availability of Cheques
YCBR
After Parking check details of cheques
ZCCHQ
Bank Details
YCUSTDET
Customer Details
ZAPIS_NEW
Printing of Overdue Vouchers
YPIS_NEW
Parking
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Displaying Cash Management & Forecast, Cash Management Positio
Use
Procedure
Transactio FF7B
n Code
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Field Europe North America
Delta display Select (display changes per value date – Select (display changes per value date –
with balances as opposed to cumulative display) as opposed to cumulative display)
Choose.
If the date you entered as the planning date falls on a public holiday, the incoming payment is
reproduced on the next working day dependent on the value date.
Double-click on Banks
Double-click on B9 Cash Rec
The system displays the bank accounts on which the cash receipts are recorded.
The cash receipt you posted has flowed into the value date dependent balance of the DBGEING
(Europe)/CBGEING (North America) group on the planning date you entered.
In DBGEING (for Europe) or CBGEING (for North America), select the amount in the
column for the planning date you entered and choose display list
You should be able to find the incoming payment you posted in the list of displayed documents on
the line items (module pool)
Screen.
Choose 3 times.
Finally, you still need to check whether the amount in short-term cash management (=presentation
of the expected cash receipt from the billing) has been reduced as a result of the incoming payment.
Choose new display
In the dialog box, enter the following data:
Display as of Noted planning date from FI document Noted planning date from FI document
Choose continue
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If the date you entered as the planning date falls on a Saturday or Sunday, the expected
incoming payment is reproduced on the next working day dependent on the value date. For
overview reasons select NEW ENTRY in this case and enter the previous working date as
value date (i.e. minus 1 or 2 days)!
Double click on Persons
Double-click on the F1 (FI customers/vendors) level to display the group of customers
(already posted and thus billed values).
The sum displayed has once again been reduced exactly by your billing amount as this is henceforth
already displayed as an incoming payment on the bank account.
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2)
3)
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4)
(II) T Code – YPIS_new - Parking and Posting (CHEQUE PARKING AND POSTING
ACCORDING TO THE CREDIT EXPIRY)
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(III) T- Code – FB50 - Virtual A/C Entry (Clear the GL)
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(V) T Code – ZFI_F29 - Channel Finance Posting
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(VII) T Code – ZCHEQINV – Cheques Enter, Deletion and Replacement
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Sales Order Management in SAP R/3
SAP R/3 (the "R" was for "Real-time data processing" and "3" was for "3-tier":
1) database, 2) application server, and 3) client (SAPgui)). This new architecture
is compatible with multiple platforms and operating systems, such as Microsoft
Windows or UNIX. This opened up SAP to a whole new customer base.
The order to cash process
Integrated with:
Configurable structures within the software that represent the legal and/or
organizational views of an enterprise
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4.4.1 Organizational Elements
Client
Company Code
Sales Organization
Distribution Channel
Sales Division
Sales Area
Plant
Storage Location
Shipping Point
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Chapter 5: S.A. Engineering Ltd. – Agreed Terms and Conditions with
Bank
These terms and conditions including terms under respective services section
govern the CMS and by signing the CMS designation form and / or by accepting
the service proposal and/ or by using the Banks CMS, one agree to be bound by
these T&Cs at all times.
Change of Terms- The bank may modify, terminate and suspend the
services including the present T&Cs to the customer anytime with or
without notice, due to change in rules, regulations and laws set by tax
authorities or Bank policies.
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MIS/ Reports- Bank at its sole discretion provide info including data, instruments and
reports to Customer related to any concerned banking activity.
Waiver- If bank fails to exercise any right or privilege conferred in T&Cs shall not affect
the specified services and remain in full force.
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What are the features and benefits of our Collection services?
With HDFC Bank's Collection Services, our aim is to make your banking
more efficient, manageable and speedy. Here are some of the major
features and benefits of our CollectionServices:
Features
You can manage your funds' flow position most effectively from a central location.
Avail of a range of products under our collection services to make your
cheque realization and banking more efficient.
Benefits
What are the products offered under Collection Services that you can use?
You can take advantage of the products we offer under Collection services:
Local Cheque Collections With this product, your local cheques deposited at
the same locationwill be realized quickly. You can make use of this product at
all locations of HDFC Bank ("SPEED") and over 18 locations of our
correspondent Bank ("RAPID")
Outstation Cheque Collections You can deposit outstation cheques drawn on
any HDFC Bank location at any HDFC Bank location ("SPRINT"). Also,
cheques drawn on over 300 locations of our correspondent banks
("EXPRESS") can be deposited at any HDFC Bank locations.
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Some Important Terminologies
Virtual Account- It is a non- transactional sub- account created under the Customer
Account at the request of the customer, as submitted to the bank from time to time, to
capture reference of payments made by the Payers for the purpose of preparing MIS/
Statements for the customer.
Master Account- It is any Customer Account with the bank into which payments by
Payerusing a distinct Virtual Account number is to be credited.
Inward Payment Services (Channel Financing)- The service under which the bank
would provide info on the payments received and outstanding for the Customer based on
the info received from the customer and the actual payments received in its account.
P2E Migration Program- This service assists Corporate in shifting their payments and
receivables from paper mode to electronic mode thereby offering the process and cost
efficiency benefits.
P2A- Person to Account service is used for fund transfer by individual to a corporate
customer using Payee IFSC and Payee Account number and shall form part of the
Service as defined under T&Cs.
PSBC- Pre-signed Blank Cheques issued in favor of Company and submitted to bank as
per applicable terms on which amount payable and Cheque date is left blank.
PDC- Post Dated Cheque issued in favor of Company with future date and submitted to
thebank for collection as per applicable terms.
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Chapter-4
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Summary & Conclusion
The company maintains bank account at all depot towns. Cheques/drafts received
from customers in nearby places are sent for local clearing to initially collect
funds in these bank accounts. This has reduced the average collection period (as
compared to the time it would take if customer cheques were first received at head
office and then sent for outstation clearing) thereby increasing the velocity of cash
inflows. Funds thus collected at the depot towns each day transferred to the
company‟s head office (or corporate) bank account. The company has a
„sweeping arrangement‟ with the bank at the head office by which any funds
transferred from the depot towns are automatically applied towards setting the
company‟s cash credit loan from the bank and reducing its debit balance. These
steps have resulted in reducing the cost of interest to the company.
When the company has surplus funds, it invests the same in short-term
investments or instruments like mutual funds and government securities.
With advent of CBS and CTS, Dabur has increased its operational efficiency
and decreased its overheads and costs. Here computer software such as SAP is
used to perform core operations of banking like
a. Recording transactions
b. Interest calculations
c. Customer Records
d. Balance of payments
e. Details of Withdrawal
The new platform has changed the way bank system in Dabur India Ltd.
Works. All the services in the Cash Management System have benefitted the
corporate office and banking facilities by-
a. Shorter Clearing cycle
b. Superior verification and reconciliation process
c. No geographical restrictions and customers alike
d. Reduction in operational risk and risks associated with paper clearing
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Moreover, a Company‟s Cash Position is said to be a better indicator of the health of
its business, rather than its profit and loss statement. Hence knowing the cash position
is crucial for every business to:
And for better visibility into the cash position across banks, across borders, cash
managements crucial. It empowers businesses with the ability to forecast cash flows,
plan future business strategies, and manage cash accordingly.
Limitations:
Lack of control over cash flows and inefficient cash management can be very harmful
to business. More often than not, it is the improper management of cash that has caused
businesses to fail. Effective cash management is therefore a necessity for businesses.
Companies heavily rely on knowing their cash position to manage working capital
requirements such as ordering inventory, raw material, or
Acquisitions/expansion program, for which they need a clear idea of how much cash is
required, and when. This is enabled by Efficient Cash Management System.
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b. Customizable Solutions: Company should try to come up with a customizable
platform which can cater to the specific needs of different businesses.
c. Unified System: Integration of corporate customer systems with banking systems
can be very helpful in reconciliation of internal systems with banking systems, and
can support account management between the bank and customer. And this offers
great scope for vendors.
Today, company is leveraging Cash Management System as a tool to build long-
term trust with their customers, because these systems will empower them and
manage companies and their position at any given time, thus building a trust and
strengthening the relationship that goes beyond transaction banking.
Summary
The finance department is involved in all aspects of financial planning and control.
It maintainsa quarterly score card, which helps the company evaluate the
performance of employees in terms of Cost to Company (CTC). Managerial
remuneration consists of a fixed salary plus bonuses based on performance on a
variety of parameters, including maintenance of inventory levels and other
working capital items within agreed limits. The department also prepares MIS and
communicates the same to all the concerned departments. It also continuously
monitors the management of inventory, debtors and creditors to ensure that the net
working capital remains within the budgeted levels. If, for example, the investment
in inventory exceeds the planned limits due to some unavoidable circumstances, it
must be offset by either an increase in creditors or a reduction in debtors.
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References/ Bibliography
BOOKS
1. B. Bhattacharyya, Theory and Practice of Case Method of Instruction,
WEBSITES
1. www.s.k.industries.com
2. www.wikipedia.com
3. www.googlescholars.co.in
4. www.moneycontrol.com
5. www.rbi.org.in
6. www.sap.com
7. www.go.sap.com
8. http://www.dabur.com/Investors%20Relation-Reports
9. http://www.sap.com/bin/sapcom/en_us/downloadasset.2013-10-oct-01-18.dabur-
creating-efficient-cost-saving-shared-services-with-sap-document-access-by-opentext-
pdf.html
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