Sales Management: New Responsibilities and Expectations

‘The Workplace’

This story portrays new responsibilities and expectations in Sales Management, as performed by
BSBA 4 students. This scenario is fictional and based on our own ideas to reflect situations that
can occur in a real company. This project is for the Sales Management course instructed by Mrs.
Melynil A. España.

In the role of a sales manager, one leads and supervises sales teams, overseeing the day-to-day
operations of a business. This role entails substantial responsibilities, including developing the
company’s sales strategy, setting sales goals, and tracking performance analytics.

Scene 1: Arrival and First Meeting with the Manager

(The new employee arrives at the company, looking around with a mix of excitement and
nervousness. Clutching their resume, they approach the receptionist’s desk.)

Receptionist: Good morning! How can I help you?

New Employee: Good morning! I’m here for my meeting with the manager. My name is [New
Employee’s Name].

Receptionist: Welcome! Just have a seat; I’ll let her know you’ve arrived.

(The receptionist calls the manager’s office, and shortly afterward, the manager appears,
greeting the new employee with a firm handshake.)

Manager: Hello! You must be our new candidate. Let’s go to my office to talk.

(They walk to the manager’s office. The new employee hands over their resume as they both take
a seat.)

Manager: [Scanning the resume] So, you graduated from Mount Carmel College of Casiguran.
Impressive. You seem to have a solid background and a great attitude. Let me ask—what
motivated you to apply for this role?

New Employee: Thank you, ma’am. I’ve always been passionate about sales and customer
engagement, and I’m excited about the opportunity to learn and grow within a professional
setting like this.

Manager: That’s good to hear. We value commitment and a proactive mindset here. [Pauses to
look at the resume] You’ve noted some project experience in your previous roles. Do you feel
confident about handling similar responsibilities in a more hands-on, fast-paced environment?
New Employee: Absolutely! I’m ready to take on challenges, and I’m committed to putting my
best foot forward.

Manager: Excellent. [She places the resume aside and leans forward] Just to be clear, we have
high expectations for our team. As a newcomer, you’ll be supporting various tasks and
shadowing other employees to learn our operations. Are you prepared to be flexible and
proactive?

New Employee: Yes, ma’am! I’m eager to jump in and learn as much as I can. I’ll make sure to
stay on top of all assignments.

Manager: Alright then. [Smiles] You’re hired!

(The manager and new employee shake hands, sealing the start of their professional
relationship. The manager then guides the new employee out of her office to meet the team.)

Manager: [To the team] Everyone, please welcome our new employee!

Scene 2: The Meeting

Manager: Why are you late? As a new employee, you should arrive on time or even before your
senior colleagues and the boss.

New Employee: My apologies, ma’am. Here is everything you asked me to complete—this is

Manager: Excellent work. Now, I called you here because our sales ratings have been declining.
I need your input on potential strategies to improve our performance. We must come up with a
plan to increase sales. Any suggestions, everyone?

Employee 1: Ma’am, here is a list of products purchased by customers. Based on their feedback,
many seem dissatisfied with our services.

Employee 2: Yes, ma’am, and several customer reviews are less than favorable.

Employee 3: I’ve also noticed that our response times are slow, and we lack consistent follow-
up with customers.

Manager: Team, we need to step up and meet our responsibilities here. Our customers’
expectations depend on the quality of each product we provide. Let’s make sure to exceed those
expectations.

Manager: [To Employee 4/1] I’m assigning you to track every sale closely.
Employee 4/1: Understood, ma’am.

Employee 2: I’ll capture and review sales data regularly.

Employee 3: I’ll monitor our average order values and sales volumes.

(The manager reflects on the challenges of managing employees, especially when there is a lack
of consistency. However, she appreciates the team’s willingness to participate and help each
other. Over time, the company shows improvement through effective goal-setting, time
management, and strong team collaboration.)

Finale Scene: Reviewing Success and Reflecting on Strategy

Employee 2: Wow, our ratings have improved significantly! Customers seem much happier with
our service.

Manager: How are we doing on sales volume and revenue?

Employee 3: Here is the total number of sales made over the past period. Our sales numbers
have increased. We’re performing well today, ma’am.

Employee 4: And here’s the total revenue generated from sales over the same period.

Employee 1: I think we should consider hiring more qualified people to maintain this
momentum.

Manager: You’re absolutely right. Expanding the team could help us manage operations even
more effectively.

Employee 2: We focused on gathering customer feedback to understand where we were falling

Employee 3: We also improved our response times and made sure to follow up with clients
after each purchase.

Employee 4: Offering personalized support made a big difference; customers felt more valued
and connected to our service.

Employee 1: And we used the feedback to adjust our approach, addressing any issues right
away.

Manager: Excellent work, everyone. It’s clear that listening to our customers and improving our
service has brought our sales back on track.
"In the world of sales, success is not just about numbers; it's about understanding and valuing
every customer. By listening, adapting, and committing to continuous improvement, this team
discovered the true power of service and dedication. A strong sales strategy goes beyond profit
—it builds lasting relationships and trust. In the end, those are the foundations of any successful
business."

THE END