Sample Questionnaires
Sample Questionnaires
Research Methodology
Internal Assessment: 2022-23
Simran Kaur
B.A. Economics (H)
Roll No.: 1221
Semester 4; Section 1
Sample Questionnaires: Measurement and Scales; Questionnaires
Questionnaires are a research tool that is used to collect data from individuals by asking them questions
about their attitudes, behaviours, opinions, beliefs, and demographics. They are widely used in social
science research, marketing research, and health research to gather information about a population of
interest.
Questionnaires can be structured or unstructured, closed-ended or open-ended, and can be administered
in a variety of formats, including online, paper-based, or in-person interviews. They can be designed to
elicit quantitative or qualitative data, depending on the research objectives. In this article, we will
explore the different types of questionnaires and their uses.
Surveys vs Questionnaires
Over time, surveys and questionnaires have gotten mixed up and are used interchangeably. They’re not
the same thing. The difference is subtle but important.
A questionnaire is a list of questions used to collect data about someone or something. It’s not used to
do statistical analysis or find trends and patterns. An example, would be when you sign up for a gym or
go for a checkup and have to answer a series of questions about your current physical condition.
The answers you provide are used to understand your overall health, assess risk, and in some cases help
find or diagnose issues. It’s not being used as part of a larger data set to clarify the bigger picture or find
trends in a population.
A survey is a bit different. Instead of looking at individual questionnaires, it’s used to understand trends,
do detailed analysis, and reveal deep insights. The key with a survey is that it’s collecting data with the
express purpose of analysis.
As you can see, surveys deal with a lot of data which highlights the importance of a solid data
governance strategy. What is data governance? In a nutshell, it's a standardized way you handle data to
ensure you maintain the quality throughout the entire lifecycle.
An example would be customer feedback surveys, demographic surveys, market research surveys, NPS
surveys, etc. If only one person were to respond to these types of surveys, it would severely limit its
usefulness. The more respondents, the easier it is to spot patterns and make informed decisions.
Why do they get mixed up?
Previously, researchers and professional marketers were the main groups who used surveys and
questionnaires regularly. They made a clear distinction about what they are and when they were to be
used. With the advent of easy to access survey software, more and more businesses have started to
handle their own research. The terms became interchangeable.
A questionnaire is when you ask someone a series of questions and don’t use it for data analysis.
A survey is when you ask someone a series of questions and you use it for data analysis.
• Goal of a Questionnaire
This may be the most important aspect of the questionnaire creation process. The goal of your
questionnaire will determine both the type and questions to ask your respondents.
As mentioned earlier, if you’re in the beginning stages and are still trying to form a hypothesis,
it’s an exploratory questionnaire with open-ended questions. If you’re trying to prove or
disprove an already formulated solution or hypothesis then a standardized questionnaire with
closed-ended questions would be used.
A clear goal also makes it easier to determine if a specific question is necessary or not. For
example, if you’re doing initial product research for a dog toy, a question about the kinds of
toys they’ve purchased in the past may be useful. When you have an initial prototype dog toy
and want to gauge market response, that question wouldn’t be as useful to you.
• Purpose of a Questionnaire
The primary purpose of a questionnaire is to extract data from respondents, in the form of
Interview, Opinion, and Questionnaire. It is an inexpensive way to gather data from a potentially
large number of respondents (by mail, email or telephonic). It helps to increases speed and
accuracy of recording. When properly constructed and responsibly administered, it becomes a
very important tool for providing a standardized data gathering procedure. It helps to save time,
money and energy. Improper design can lead to
• Incomplete information
• Inaccurate data
• Higher costs
• Length of questionnaire
There are no hard and fast rules about how long your questionnaire should be. Some of them
are hundreds of questions while others are less than five questions. The more questions, the
lower your completion rate.
On average, it takes 5 minutes to answer 10 questions. Depending on whether the answers are
open-ended or close-ended, the time could be considerably more.
Your customers are busy and most of them won’t sit through a long questionnaire without some
form of incentive or compensation. If you’re able to provide that then fine but most customer
surveys shouldn’t require it.
Instead, be considerate of the time of others. Keep your questionnaires less than 15 questions
and ideally under 10 questions. It makes it easier for respondents to complete the survey and
easier for you and your team to analyze the information.
• Presentation
Contrary to popular belief, you don’t need a thousand bells and whistles to get people to take
your questionnaire. A simple design that emphasizes the questions is more valuable than a
flashy one. Of course, you can go flashy if you like. The thing is, most people just don’t care.
Select a font that’s easy for people to read and make sure the size is large enough to be legible
on all devices. Apart from that, keep the number of pages to a minimum. 2 pages is much better
than 30 pages when it comes to a questionnaire.
Elements of a Questionnaire
1. Introduction: The introduction should include information about the purpose of the
questionnaire, how the data will be used, and any instructions for completing the questionnaire.
3. Main questions: The main questions are the heart of the questionnaire and should be designed
to gather the information needed to answer the research questions. The questions should be
clear, concise, and relevant to the research topic.
4. Response options: The response options should be carefully chosen to ensure that they
capture the full range of possible responses. Common response options include multiple-choice,
rating scales, and open-ended responses.
5. Skip logic: Skip logic allows the questionnaire to direct respondents to different questions
depending on their previous answers. This can help to ensure that respondents are only asked
questions that are relevant to them.
6. Order of questions: The order of questions can have a significant impact on the responses.
Questions should be ordered in a logical and coherent way, with more general questions asked
before more specific questions.
7. Closing: The closing should thank the respondent for their time and provide any additional
information about the study or how the results will be used.
8. Contact information: Contact information should be provided in case respondents have any
questions or concerns about the questionnaire or the study.
9. Confidentiality and anonymity: The questionnaire should include information about the
confidentiality and anonymity of the responses. This can help to encourage respondents to be
honest and open in their answers.
10. Validation: Finally, the questionnaire should be validated to ensure that it is measuring what
it is intended to measure. This can involve piloting the questionnaire with a small group of
respondents and analyzing the results to identify any potential problems or areas for
improvement
Types of Questionnaires
Structured questionnaires are those in which the researcher provides pre-determined response options
to participants. These response options can be in the form of multiple-choice questions, Likert scales,
or rating scales. Structured questionnaires are easy to administer, easy to analyze, and can provide
quantitative data that can be easily compared across different populations.
Unstructured questionnaires are those in which the researcher does not provide pre-determined response
options. Instead, participants are asked open-ended questions and allowed to respond in their own
words. Unstructured questionnaires are useful for gathering qualitative data, such as opinions, beliefs,
and attitudes, that cannot be easily quantified.
Open-ended questionnaires are those in which participants are allowed to respond in their own words.
Open-ended questionnaires are useful for gathering qualitative data, such as opinions, beliefs, and
attitudes, that cannot be easily quantified. Open-ended questionnaires can provide more detailed and
nuanced responses than closed-ended questionnaires, but can be more difficult to analyse.
Paper-based questionnaires are still widely used, particularly in contexts where access to the internet is
limited. Paper-based questionnaires can be administered through mail or in-person, and can be designed
to be self-administered or administered by a researcher. Paper-based questionnaires are easy to
distribute and collect, but can be more difficult to analyse than online questionnaires.
In-person interviews are a form of questionnaire in which a researcher asks questions to a participant
face-to-face. In-person interviews can be structured or unstructured, closed-ended or open-ended, and
can be used to gather both quantitative and qualitative data. In-person interviews are useful for gathering
detailed and nuanced data, but can be time-consuming and expensive to administer.
Attitude Questionnaires
Attitude questionnaires are designed to measure individuals’ attitudes toward a particular object or
topic. Attitude questionnaires can be used to assess attitudes toward political candidates, consumer
products, or social issues. Attitude questionnaires typically use Likert scales or rating scales to assess
the strength of individuals’ attitudes toward the object or topic.
Demographic Questionnaires
Demographic questionnaires are designed to collect information about individuals’ demographic
characteristics, such as age, gender, race, education level, and income. Demographic questionnaires are
useful for characterizing a population of interest and for analysing how demographic characteristics
may influence attitudes, behaviors, or health outcomes.
Health Questionnaires
Health questionnaires are designed to assess individuals’ health status, behaviors, and beliefs. Health
questionnaires can be used to gather information about individuals’ smoking habits, alcohol
consumption, physical activity levels, and dietary habits. Health questionnaires can also be used to
assess individuals’ knowledge of health topics, such as cancer screening or vaccine efficacy.
Marketing Questionnaires
Marketing questionnaires are designed to gather information about consumers’ preferences, opinions,
and behaviors related to products or services. Marketing questionnaires can be used to assess
consumers’ awareness of a brand, their likelihood of purchasing a product, or their satisfaction with a
product or service. Marketing questionnaires can also be used to gather information about consumers’
attitudes toward advertising and promotions.
Personality Questionnaires
Personality questionnaires are designed to assess individuals’ personality traits and characteristics.
Personality questionnaires can be used in psychology research, job selection, or clinical settings.
Personality questionnaires typically use self-report scales to assess traits such as extraversion,
neuroticism, agreeableness, conscientiousness, and openness to experience.
Psychometric Questionnaires
Psychometric questionnaires are designed to assess individuals’ cognitive abilities, such as intelligence
or memory. Psychometric questionnaires can be used in educational or clinical settings to assess
individuals’ academic or cognitive functioning. Psychometric questionnaires typically use standardized
tests or scales to assess cognitive abilities.
Dichotomous questions
This is a question with only two possible answers. It tends to be a yes or no question but it can also be
something like agree/disagree or true/false. Use this when all you need is basic validation without going
too deeply into the motivations.
Scaled questions
Scaled questions are common in questionnaires and are often used to judge the degree of a feeling. This
can be used in both exploratory and standardized questionnaires because there are many different types
of scaled questions such as:
• Rating scale
• Likert scale
• Semantic differential scale
Likert Scale Questionnaire: Likert scales are commonly used in questionnaire research to measure
attitudes or opinions. The scale ranges from strongly agree to strongly disagree, and respondents select
the option that best reflects their opinion. Here is an example of a Likert scale questionnaire:
Question: To what extent do you agree with the following statement: "I believe that technology has
improved my quality of life"?
Strongly agree | Agree | Neither agree nor disagree | Disagree | Strongly disagree
Semantic Differential Scale Questionnaire: Semantic differential scales are used to measure the
connotative meaning of an object, concept, or event. Respondents rate the object or concept on a set of
bipolar adjectives, such as good-bad, strong-weak, or happy-sad. Here is an example of a semantic
differential scale questionnaire:
Question: Please rate your experience at our restaurant on the following adjectives:
Tasty - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Not tasty
Friendly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Unfriendly
Clean - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Dirty
Pictorial questions
The final type of question used in questionnaires substitutes text for images. Respondents are asked a
question and shown pictures to choose from. It usually has a higher response rate than other question
types.
Hypothetical questions
A hypothetical question asks a respondent what they would do, think, or feel about a situation that may
happen in the future. It’s asking people to talk about their future actions and behavior which we’re
notoriously bad at. This kind of question may give you data that can’t be used or will skew your overall
understanding of the topic.
Embarrassing or offensive
Even though questionnaires can be anonymous, it’s not a good idea to embarrass or offend the
respondent. It may lead to them dropping the questionnaire without completing it or giving you poor
answers on purpose. Neither one is a good scenario.
Extreme positive/negative
You don’t want to bias your respondents before they’ve had a chance to form their own opinion on a
topic. If a question is presented as extremely positive or negative then it may create a bias that should
always be avoided. In the end, your data will be skewed.
Advantages of questionnaires:
Cost-effective: Questionnaires are a cost-effective way of collecting data. Compared to other methods
of data collection, such as interviews or focus groups, questionnaires are relatively inexpensive. This is
because questionnaires can be distributed to a large number of people at once, which reduces the cost
per response.
Large sample size: Because questionnaires can be distributed to a large number of people at once,
they can achieve a large sample size. A large sample size is important because it increases the
representativeness of the sample and reduces the margin of error.
Anonymity: Questionnaires can be anonymous, which can encourage respondents to be more honest
in their responses. Anonymity can be particularly important when asking sensitive or personal
questions.
Standardization: Questionnaires can be standardized, which means that all respondents receive the
same set of questions in the same order. This makes it easier to compare responses and draw
conclusions.
Easy to administer: Questionnaires are easy to administer. They can be distributed via mail, email,
or online, and respondents can complete them at their convenience. This makes questionnaires a
convenient method of data collection for both the researcher and the respondent.
Objective data: Questionnaires can produce objective data, which means that the responses are not
influenced by the researcher's bias or interpretation. This is because the questions are standardized, and
the responses are recorded in a structured format.
Disadvantages of questionnaires:
Response Bias
Response bias is one of the major concerns associated with questionnaires. Response bias occurs when
participants provide responses that are not accurate representations of their true beliefs, attitudes, or
experiences. This can happen for a variety of reasons, such as social desirability bias, where participants
provide responses that they think will be seen favorably by the researcher, or acquiescence bias, where
participants tend to agree with statements without carefully considering their responses.
Limited Flexibility
Questionnaires are typically designed to collect data on specific topics, and this can limit their flexibility
in capturing a wide range of information. Questionnaires are often designed with closed-ended
questions, which provide limited options for participants to respond. This can make it difficult for
participants to fully express their opinions or experiences, and may lead to incomplete or inaccurate
data.
Ambiguity: Questions that are vague or unclear can lead to inaccurate or incomplete responses. It's
important to ensure that questions are clear, concise, and unambiguous.
Leading questions: Questions that are phrased in a way that suggests a particular answer can bias
responses and lead to inaccurate data. Questions should be neutral and avoid any implied or explicit
bias.
Response options: The response options provided can significantly impact the results of a
questionnaire. It's important to ensure that all possible responses are covered and that the response
options are mutually exclusive and collectively exhaustive.
Order of questions: The order of questions can influence how respondents answer. It's important to
ensure that questions are ordered in a logical and coherent way, with more general questions asked
before more specific questions.
Length and complexity: Long and complex questionnaires can lead to respondent fatigue and poor-
quality data. It's important to keep questionnaires as short and simple as possible while still gathering
the necessary data.
Target population: The questionnaire should be designed with the target population in mind. It's
important to ensure that the language, tone, and content are appropriate for the population being
surveyed.
Context: The context in which the questionnaire is administered can also impact responses. It's
important to consider the setting and the circumstances under which the questionnaire is being
administered.
Cultural and social norms: Cultural and social norms can impact how respondents interpret and
respond to questions. It's important to consider these norms and ensure that questions are culturally
sensitive and appropriate.
Technology: Technology can impact how respondents complete the questionnaire and can also impact
data quality. It's important to consider the technology being used and ensure that it is accessible and
user-friendly for the target population.
Pilot testing: It's important to pilot test the questionnaire with a small group of respondents before
administering it to the full population. This can help to identify any issues with the questionnaire and
make any necessary revisions
Sample Questionnaire
Unique Facts of a Questionnaire
Questionnaires are a popular research tool that have been used for decades to collect data from
individuals. While most people are familiar with questionnaires and have completed them at some point
in their lives, there are several unique and interesting facts about questionnaires that may surprise you.
In this essay, we will explore some of these unique facts about questionnaires.
Conclusion
In conclusion, while questionnaires have many advantages as a research tool, they also have potential
drawbacks and limitations that researchers should be aware of. By carefully designing and
administering questionnaires, and by using them in conjunction with other research methods,
researchers can minimize the potential for bias and maximize the validity and reliability of the data
collected.
nge of topics. From the earliest known questionnaire developed by a monk in the 12th century, to the
modern questionnaires used by researchers today, questionnaires have evolved to meet the needs of
researchers studying diverse populations and topics. Whether administered in person, by mail, by phone,
by email, or online, questionnaires have the potential to provide valuable insights into people's beliefs,
attitudes, behaviors, and experiences. However, there are also potential drawbacks and limitations to
using questionnaires that researchers should be aware of.