Feb 2024
Introduction
Data & Analytics
ConcentrixCorp
2024Concentrix
©©2023 allRights
Corp All Confidentialand
Reserved.Confidential
rights reserved. Proprietary.
andproprietary.
© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
Who We Are
180+ 25+ 800+
Fortune 500 Data & Analytics
Clients
Clients resources in 18 Countries
Strategy Skills Technology
Engineered Intelligence
20+ 50 100
Years of mining, data Best 50 firms' data 100 most influential
science & visualization scientist AI leaders –
Analytics India Study – AIM MachineCon – Data Driven CXO
experience
for business
VALUE OUTCOMES, Positioned in
at SCALE CIP - Most Most Innovative
Seasoned
Innovative CX Service of the
quadrant for DS
technology Year by the Best
& Growth
solutions of the in Biz Awards,
quadrant for DE
year – 2023 North America
(2023) providers -TMC Customer Magazine
PeMa Quadrant (AIM) 2023
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Enterprise Intelligence
© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
We empower people
and systems with
Engineered
Intelligence for
faster decision-
making with
greater confidence.
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© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
Data & Analytics Capabilities
Secure, cloud-based data ecosystems, AI-driven insights, and
tools for enhanced operational efficiency and competitiveness
Data & Analytics Data AI & Advanced
Consulting Engineering Analytics Business Intelligence Operational Insights
Accelerating data and Engineering secure cloud- Combing AI and Machine Empowering people and Tools and platforms to enable
analytics maturity across based ecosystems to fully learning to uncovering deeper systems with intelligence to and drive improvements in
people, processes, and harness the power of data. insights, patterns, trends and make decisions faster and operational efficiency and
technology. predictions. with more confidence. effectiveness.
• Data Health Check • Data Modernization • Generative AI • Human Centered BI • Contact Center Analytics
• Data to Value Realization • Data Migration • Omnichannel Analytics • Embedded BI • Process Intelligence &
• Data Governance • Enterprise Data Ops • Digital Analytics Optimization
• Data Literacy Programs • Pipeline Reengineering • Sales & Marketing Science • Demand & Journey Analytics
• AI/ML Readiness • People Analytics • Targeted Coaching
• Data Mesh Instantiation • ML/AI Ops
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© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
Our Solutions Across Value Plays
Customer Operations Data & Analytics
Risk Analytics
Analytics Analytics Transformation
• CX Bridge (Process Intelligence)
• • Collections Analytics
Sales & Revenue Analytics • Customer Experience • Enterprise Intelligence
•
Solutions • Payment Integrity
Social Media Analytics • Speech & Text Analytics • Data & Analytics Modernization
• • Fraud & Anti-money Laundering
CX Insights Analytics (NPS) • Employee Wellness • Business Insights
• • Compliance Analytics (Using
Digital Analytics • WFM Analytics • ML Integrate or AI/ML Ops
GenAI)
• Contact Center Analytics
• Call Center • CIO • COO
• COO • PI-VP/CPI • CMO
• CMO • • CIO
Buyers
CFO • CFO
• CRO • COO • Customer Care Leaders • CEO
• CX - Cust Service • CEO • Business Heads (COO, GMs) • CIO / CDO
• Consumer Insights • CFO • VP-D&A
• CIO • CRO / Risk Managers • Data Sc.
• 55% NPS Improvement using CX
Analytics • $17M Savings to client using PI • Creating a next generation Big
• 4.5X Incremental campaign • 5% Increase in conversions Data infrastructure & a scalable
Illustrative response rates through cross sell
analytics
• Managing >10k contracts for risk
using speech analytics Machine Learning framework for
Outcomes
• 100% Manual effort reduction optimal patient care and get a
modelling • 50% reduction in effort
• 68% Renewal rate enhancement through reporting automation and 360-degree view of our
• 13% Collections Improvement
through renewal analytics & API build customers and their interactions
using predictive modelling
segmentation across channels
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Our Talent
© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
Strong Technical Experience
Data Analysts Data Scientists Gen AI Specialist
Visualization
Data Engineers Cloud Practitioner
Experts
Business Analysts Insights Manager Big Data Architects
Functional & Domain Expertise
BFSI Retail, FMCG Finance
Media &
Healthcare Marketing
Communications
Manufacturing,
Real Estate Human Resource
Automotive
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Delivery across the data and analytics
© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
spectrum
❖ Gradient boosting approaches ❖ Natural language processing
❖ Tree-based algorithms ❖ Neural network frameworks
❖ Linear and non-linear models ❖ Generative AI
Machine Learning
AI & Deep Learning
Models
Database
Big Data & Cloud
Management &
Computing
Visualization
❖ Virtualization
❖ Blockchain Technology
❖ Grid computing
❖ ETL and data transformation
GEN AI
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Engagement Models
© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
Service models that are tailored to specific business needs
Resources On-demand Project-based Managed Services Analytics Center of
Concentrix Analytics Experts End-to-end project to Continuous analytics projects that Excellence
(Data Engineering, Data Scientist, address a specify use case address multiple use cases or An analytics CoE built for your
Data Analyst) multiple business areas business and managed by
Concentrix.
Delivery location
On-site Off-site Hybrid
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© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
Value Delivered
55% $57M
Increase in conversions using
30M
Reduction in Churn losses by
NPS Improvement using
CX Analytics speech analytics retention analytics
$17M 68% 50%
Savings to client using
Renewal rate enhancement through Touchpoint reduction using
payment integrity solution
renewal analytics and segmentation intelligent workflow automation
4.5X 100% 13%
Incremental campaign response Manual effort reduction through Collections Improvement using
rates through cross sell modelling reporting automation and API build predictive modelling
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Partnership Ecosystem
© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
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Why Concentrix Data & Analytics
© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
Our Value Proposition
Deep Expertise
Flexible Engagement
Models
Outcomes Driven
Approach
IP, Accelerators &
Frameworks
Global Operating
Model
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Appendix
© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
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Concentrix Insights Platform
© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
CIP provides Engineered Intelligence from multi-structured data using
Smart Data Modernistic
Algopedia
Engineering Visualization
Multi-Structured Data Proprietary Algorithms Advanced Provisioning
Combination of • Anomaly Detection • Interactive Visualization
• Structured • Fraud Identification • Multi-Channel Alerts
• Semi Structured • Risk Identification • Omni Channel Experience
• Unstructured • Payment Rectitude
Enabled by Secured Infrastructure and Mature Data Governance process
Outcomes: Data Modernization Automation Advanced Analytics & Insights
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Thank you
Let’s do something great
© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
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© 2024 Concentrix Corp all rights reserved. Confidential and proprietary.
Data & Analytics
Offerings & Solutions by Buyers
Buying Towers COOs & SVP Ops leaders CMO/Sales & Marketing leaders CTO/CIO/CDO CX Execs CRO
Evaluating technology resources &
Brand Awareness & Recognition; requirements;
Customer Acquisition & Retention; Cybersecurity, Data Protection &
Reduce / Optimize Costs, Translating Conversations to IT Governance & Risk
Business Objectives / Revenue Growth; Data-Driven Compliance;
Efficiency gains, Process Insights; Comprehensive view of Management; Reduce Fraud
Problems we Solve / Marketing; Innovation & Innovation & Emerging Tech;
Optimization, CSAT / NPS, customer interactions across losses and AML penalty; Improve
Challenges Faced Adaptation; Identify right customer, Digital Transformation;
business operations channels collections and forward flow rates
right product, right channel, right Management, flow and strategy of
time data throughout its lifecycle;
BCP & DR
Positioning ENTERPRISE INTELLIGENCE
Verticals BFSI, Healthcare, Retail, CPG, Automotive, Travel, Transportation & Tourism, Telecom, Consumer Electronics, Media & Communication, Technology
Digital Analytics (Website
Risk Analytics
Operational Analytics Collections Analytics, Mobile App Analytics, Omni Channel Analytics
(Fraud/AML/Compliance)
SEO, DTM)
Targeted Coaching Revenue & Sales Analytics Content Moderation Analytics Demand & Journey Analytics Payment Integrity
Analytics Solutions
Retention Analytics (Persistency &
Text & Speech Analytics Customer Analytics
Surrender)
HR Analytics Forecasting
Real Estate Analytics
DC - Data & Analytics Consulting
DE - Data Engineering
Capabilities DS - Data Sciences / Advanced Analytics
BI - Business Intelligence
OI - Operational Insights
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