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Service Contract

The identity of the customer has been verified and Personal Information
matched by the employee of the service provider
Mr. First Name
Title
‫ﻋﺒﺪﺍﻟﻤﺤﺴﻦ‬

Activation Request Authentication Code Mid. Name ‫ﻋﻴﺪ‬

Third Name ‫ﻣﻔﻠﺢ‬

825638
Family Name ‫ﺍﻟﻤﺮﻭﺍﻧﻲ‬

ID Information
8996633921114827712 Nationality Saudi Arabia ID NO 1134393113

D. O. B 22/05/1427 ID Valid Till

966831024701962
Contact Information
Contact No +966558625614 P.O Box 605 Zip Code 00605

Email hsonmh6@gmail.com Address Khaiber Khaiber

Service Address 24.757000000,46.683000000

Package Details & Conditions

Package Type Postpaid Additional details
Package name 5G at Home Unlimited
Offer Type: 5G FWA 200Mb
Package download speed is 200 Mb/ Package upload speed is 30 Mb
Promotion: Monthly subscription fees will be SAR 230 including VAT for 3 months from activation date.

Mobile number (Vanity) 966831024701962 (None) Validity: Auto renewed each month.
The router and the data SIM for this package will be locked on Mobily network and will work only in
the location selected and specified in this contract only. After completing the commitment period of
Monthly fees SAR 287.5 this contract, customer can visit nearest Mobily outlet or call contact center to unlock the device
and the data SIM.
Download speed is limited to 200 Mbps maximum; Actual average daily minimum download speed will be at
Security Deposit(SAR if any) Not Applicable least 70% from the package download speed in this contract. 5G Service is available in certain cities
and areas as per the announcements published on company media channels.

Free minutes None The customer can have free trial period for up to 2 days from the activation date. Returned devices
should be in clean conditions in original packaging. The service address mentioned in this contract is
based on customer location selection, the service address will be updated after locking the service

Free SMS None based on the actual usage of the customer.

Unlimited Credit Limit (SAR) N/A

Free data
Device Type N/A

Service Type New Activation Offer Type 5G_FWA_ATL

Device Serial Number 866815073946984

Service Note NA

Contract Duration & Promotion

-

Acknowledgement
I agree that all the data provided in this contract is correct and I agree to all the terms and conditions mentioned overleaf

Customer Name Stamp

Fingerprint TCN
‫ﻋﺒﺪﺍﻟﻤﺤﺴﻦ ﻋﻴﺪ ﺍﻟﻤﺮﻭﺍﻧﻲ‬

Date Of Service 00/22/2024 71::

fa0c804c-b654-43a4-9b3c-45cd41f68b78
Printed On 00/22/2024 71::

Employee Name Sulaiman AL-Khaldi

Employee ID 80115438

Branch and Location ATF024C, ATF024C

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Terms & Conditions

Launched by the Etihad-Etisalat consortium, “Mobily” is a joint stock company registered in the Kingdom of Saudi Arabia under the Registration No. 1010203896. The company’s registered address is as follows: Kingdom Tower, Al Alia Alaam

Street, Riyadh, Kingdom of Saudi Arabia.

Any subsequent reference to “Mobily” shall mean all its affiliates. For the purpose of this contract, “Mobily” is also used as a trade mark to describe the services provided by any of the two licensees: Etihad-Etisalat consortium company and/or
Bayanat Al Oula for Network Services, which is a subsidiary company of Mobily.
“Affiliate Company” means any legal entity that fully or partially, directly or indirectly, controls or is controlled, by such entity. For this purpose, control means the direct ownership of fifty percent (50%) or more of the capital shares or any other
ownership interest of such entity through voting rights.
For the purpose of these conditions, “Affiliate Company” also means Bayanat Al Oula for Network Services LLC (Commercial Registration No. 1010193328; Registered Address - P.O. Box No. 301347, Riyadh 11372, Kingdom of Saudi Arabia).
“Subscriber” means a person applying for service or benefits therefrom.
Mobily provides service(s) or the requested service(s) to the subscriber. The subscriber enjoys such service(s) in return for the fees set forth in the Mobily Service Price List, where the following has been clarified to the subscriber:
1) The detailed price of the service(s) requested including service fees and the amounts required, if any, in advance upon start of the contract or termination of the service.
2) Details of the service(s) and its benefit(s) which is/are adhered to by the provider.
3) Details about the conditions and obligations of the subscriber, and the consequences of failing to comply with the same.
4) Details related to the discounts and offers, if any, the beginning and end of such offers, and any terms or obligations applicable to the subscriber during the offer period or the end of such period.
5) Details of any exceptions or restrictions on service usage, and fees, if any, applicable upon exceeding such exceptions or restrictions.
The subscriber shall comply with all regulations and laws that regulate the service(s) provided, and agree that in return for the service(s), he/she will regularly pay the fees due to him/her, by the dates set forth in the bill.
In case of default, Mobily has the right to add the amount due on other active service(s) of the subscriber, or take any other action the company deems proper before a competent authority.
Mobily maintains a record of any amount due on service(s), and the subscriber is fully responsible for any amount arising as a result of service usage.
In case of any complaint, the subscriber may raise a concern about a receipt before the issuance of the next bill. If the subscriber objects to any amount in the receipt, Mobily records shall be the reference and binding on both the parties.
Mobily does not provide any details of bills after 12 months of their issuance.
If a subscriber does not pay the due amount within 75 days of the issuance of the bill, his/her name will be put in the blacklist and he/she will be notified of the same. Moreover, he/she will be addressed through competent authorities to pay
the due amount.
All equipment and sets provided by Mobily under these terms and conditions are the property of Mobily (unless the subscriber has paid for them and they have been dedicated exclusively for his/her usage). The subscriber shall prevent any third
party allegation of ownership of such equipment, and return it back to Mobily upon termination of the service contract.
The subscriber shall not misuse the service(s) in any way causing harm to Mobily, any of its subscribers, any subsidiary company thereof or in a manner that is prejudice to the law or public morals. In the event of any subscriber not complying
with the same, Mobily has the right to take any action it deems proper, including but not limited to, suspending the service without any financial rights to the subscriber, or terminating the service provided to any subscriber proven to have
misused the service in the manner mentioned above.
Subscribing to the service does not mean ownership of any kind; therefore, the subscriber may not dispense the service(s), except in accordance with effective laws and regulations of Mobily.
The subscriber shall notify Mobily of any subsequent change related to his/her address, phone number, e-mail or other contact details. Any communication by Mobily before receiving the notification of change shall be deemed duly served.
Mobily may destroy or may not be able to present the original documents, one year after signing the contract, in accordance with its own rules and technical proceedings in this regard, including electronic archiving. What Mobily presents in this
regard shall be deemed evidential, having the power to prove before competent authorities including the judicial system, that such a document was officially issued by Mobily.
Any amount due on the service(s) provided to the subscriber, will be charged after the end of billing cycle for that service.
The contract shall come into effect upon the commencement of service(s) provided to the subscriber.
Bills will be issued at the beginning of every calendar month.
The subscriber shall review and ensure the accuracy of every bill. Any errors may be reported to the service provider by submitting an official complaint within 60 days from the date of its issuance.
In case of a complaint, a subscriber is still required to pay all the due amounts, other than the amounts in question.
The subscriber has the ability to change his subscription using Mobily website, Mobily app on smart phones, self-service channels such as SMS and USSD, calling customer care ( In accordance with the laws of the regulating authority) or visiting
Mobily outlet.
The subscriber has the ability to cancel his subscription using Mobily website, Mobily app on smart phones, self-service channels such as SMS and USSD, calling customer care In accordance with the laws of the regulating authority. The
subscriber is not obligated to visit one of the branches of the company to cancel the service unless he wants to terminate his basic service. The contract may be terminated at any time, after the mandatory period from the beginning of the
contract is over. If the subscriber terminates the contract earlier, a fine will be imposed as per the penal clause.
The company decides the credit limit of the subscriber in order to ensure the collection of due amounts, which is not a privilege or advantage to the subscriber and he remains liable for the payment of amounts that exceeds his credit limit and
not inconsistent with the Authority regulations
The following shall be exclusively exempted from the credit limit requirements:
1. Charges of the communication that takes place immediately prior to reaching the credit limit.
2. Charges of a service availed during an international tour, if billed and demanded from the User within (150) days of the date of the call.
3. 10% increase in its credit limit in case a User requests reconnection of a service suspended due to reaching the credit limit.
The company may suspend or terminate the service for any of the following reasons:
1) Non-payment of the due amounts which are not disputed
2) Non-payment of the security deposit as required by the company, in certain cases
3) Violation of any of the terms and conditions set forth in this contract
4) If the information provided by the subscribers to the company is incorrect, forged or misleading
5) Non-compliance with the payment of installments, as agreed upon
6) Using the service(s) provided in such a way that causes harm or violates the laws and regulations in any manner
7) Misuse of the equipment provided by the service provider
8) In case of the user failure to update his information when requested to do so or if its proven that he submitted incorrect or false information to the service provider.
9) Elapse of the period for using the prepaid service without extending the period of service by the user while observing the provisions of paragraph (15) of article nine of the document.
10) In case of death of user, his heirs shall have the option either to continue with service and transfer it to of them who will assume all rights and responsibilities shouldered by the original user, or
cancel the service. The service provider shall have the right to cancel the service after elapse of (30) days from the date being notified of death or being aware of it in case the heirs fail to decide what to do.
11) If suspension or cancellation request is ordered by the CITC.

The company may not be held liable for any of the mistakes of other service providers who use the utilities of the company, or are connected with the company for providing other service(s) which are not directly covered by the company. The
company may also be not held liable for the failure of such services, unless the company is directly responsible for such error or failure.
To guarantee the subscriber’s capability of payment, the company may obtain the required information from the subscriber or any other source including the Saudi Credit Bureau (SIMAH), for providing the service(s) to the subscriber or
maintaining its continuity. The subscriber hereby agrees to disclose such information to the company.
Except for the subscriber’s name, address and phone number, the company acknowledges that it will adhere to the privacy of information and not disclose the same, except through a prior written consent by the subscriber, unless such disclosure
is allowed or required by law or by the authority for claiming the company debts.
The subscriber agrees to receive promotional and other SMS or multimedia messages from the service provider.
If the subscriber requests termination of the service before its commencement by the service provider, he shall be liable for paying the expenses incurred by the service provider.
The “service” means the broadband services and all related features provided by the subsidiary company which may be requested by or offered to the subscriber from time to time. It shall be known that the broadband service and the fourth
generation technology are provided by Bayanat Al Oula for Network Services which is a subsidiary of Mobily.
Liabilities and Exceptions:
Unless otherwise explicitly expressed in these terms and conditions, all terms and acknowledgments implicitly or explicitly occurring in this contract may be exempted to the extent allowed by the law. Except for the cases of death or physical
harm beyond the limits of responsibilities without prejudice to Article 7, the maximum limit of Mobily’s liability is confined to any damage incurred by the subscriber as a result of an act or failing to act according to the terms and conditions of
this contract (resulting from negligence or the likes); whether in an individual incident or in series of incidents within the period of twelve months of the fees paid for such period, within the twelve months prior to the occurrence of such incident
that resulted in liability (or the total of the fees paid for such service if the period is less than twelve months).
Mobily shall not be liable to the subscriber, under any circumstances, for any direct or indirect loss in income, profits or savings caused by the loss of, or damage to the data.
This clause shall survive the expiration or the termination of this contract.
Intellectual Property Rights:
Nothing in this contract may be interpreted as giving any of the parties a licence to use the other party’s intellectual property rights or transferring of any of the property rights of any of the parties.
The subscriber shall reimburse Mobily for any loss or damage incurred by Mobily as a result of violating the intellectual property rights owned by a third party by using the service(s) provided by Mobily in accordance with these terms and
conditions.
Service Complaints:
Any complaints about the service shall be dealt with in accordance with the regulations of Communication and Information Technology Commission and the effective laws in the Kingdom of Saudi Arabia.
Customer is required to perform one of the following activities (Balance Recharge, Outgoing calls, Sending SMS and Data usage) within 90 days to avoid line disconnection for prepaid lines.
Security Deposit
o In case the security deposit is collected, the activation security deposit will be kept for 4 months and customer can request for refund will be settled for the customer in the 5th bill cycle
o In case the customer is fully bared, the calculation period for the activation security deposit retrieval will be rest again which means the customer will wait for additional 4 bill cycles to be able to have the security deposit as
adjustment

Assistance and support can be requested through the following channels: By signing this contract I agree to receive advertising calls from Mobily.
email: info@mobily.com.sa
Advertising calls can be stopped by calling Mobily helpdesk on 1100 or
Mobily App:

Support Portal: https://community.mobily.com.sa/ visiting nearest Mobily outlet.

Calling customer care on 1100

You can submit a complaint and track it from the following link:
(https://www.mobily.com.sa/wps/portal/web/complaints)