02 - Basic Troubleshoot
1. A user reports that their computer does not power on when they press the power button. What
steps would you take to diagnose and resolve the issue?
2. A computer powers on, but the monitor remains blank. How would you troubleshoot this issue to
determine why there is no display?
3. You receive a complaint that a computer is frequently overheating. What could be causing this
issue, and how would you address it?
4. A computer is shutting down randomly without any warning. What could be causing this, and
how would you diagnose the problem?
5. A computer experiences frequent Blue Screen of Death (BSOD) errors. What common issues
could be causing this, and how would you begin troubleshooting?
6. A user cannot connect their computer to the internet. What steps would you take to troubleshoot
and resolve this connectivity issue?
7. A user reports that their internet speed is significantly slower than expected. How would you
troubleshoot to identify and resolve the cause of the slow speed?
8. A user experiences intermittent network connection drops. What could be causing this, and how
would you troubleshoot the issue?
9. A user receives an error message indicating an IP address conflict on their Windows computer.
How would you resolve this issue?
10. A user can access most websites but cannot access a specific website. What steps would you
take to troubleshoot this issue?
11. A computer shows a 'Limited Connectivity' message in Windows. What does this mean, and
how would you troubleshoot it?
12. A user encounters a 'DNS Server Not Responding' error on their Windows computer. How would
you troubleshoot this problem?
13. A user complains that their Windows 10 or 11 computer starts up very slowly. What could be
causing this, and how would you address the issue?
14. A specific application frequently becomes unresponsive on a user's computer. What steps
would you take to diagnose and resolve this issue?
15. A user reports that File Explorer crashes frequently on their computer. What could be causing
this issue, and how would you troubleshoot it?
16. A user is unable to log into their account or has forgotten their password. What steps would you
take to assist them in regaining access?
17. You can ping your default gateway but can't access websites. What might be the issue?
18. A user can't find the Control Panel in Windows 11. How would you guide them to access similar
settings?
19. A user’s computer is running Windows 10, and they report that their system clock keeps
showing the wrong time. What could be causing this, and how would you fix it?
20. A Windows computer displays the error "Operating System Not Found" during boot, but the
hard drive is visible in the BIOS. What steps would you take to troubleshoot this issue?
21. A user is unable to run any .exe files, receiving a "This app has been blocked for your
protection" error. What could be causing this, and how would you troubleshoot and resolve it?
22. A user is unable to change their default web browser, and the setting is greyed out in Windows
settings. What could be causing this, and how would you resolve the issue?
23. A user reports that they can connect to the Wi-Fi network, but there is no internet access. What
steps would you take to diagnose and resolve this issue?
24. A user cannot send or receive emails through their email client, even though they can browse
the internet. What could be causing this issue, and how would you troubleshoot it?
25. A user’s computer cannot resolve domain names, resulting in an inability to browse websites.
How would you troubleshoot and resolve DNS issues?
Revision #1
Created 2 September 2024 17:13:04 by Admin
Updated 2 September 2024 17:49:22 by Admin
