MobileIron Docs@Work 2.3.

0 for
Android AppConnect and Android
enterprise Release Notes
for MobileIron Core and MobileIron Cloud

Revised: March 9, 2018

This document contains the following information:

• About Docs@Work
• New features summary
• Support and compatibility
• Resolved issues
• Known issues
• Limitations
• Documentation resources

Proprietary and Confidential | Do Not Distribute

These release notes provide information about new features introduced in this release, and limitations and issues
found and resolved in this release. Go to https://community.mobileiron.com/welcome to search release notes for
information about new features, resolved issues, and known issues and limitations identified in previous releases.
MobileIron Support credentials are required to access MobileIron product documentation.

About Docs@Work
The Docs@Work app gives device users a secure and intuitive way to access, store, view, edit, and annotate
documents from content repositories, such as Microsoft SharePoint. It allows administrators to configure content
repositories, which are then automatically available to device users. It also lets administrators establish data loss
prevention controls to protect documents from unauthorized distribution.

New features summary

.This release introduces the following new features:
• Docs@Work app features and enhancements
• Docs@Work administrator features and enhancements

Docs@Work app features and enhancements

Core support for CIFS tunneling in Android enterprise.

Docs@Work administrator features and enhancements

Docs@Work now supports Czech language.

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Support and compatibility
The information in this section includes the components MobileIron supports with this product.

NOTE: This information is current at the time of this release. For MobileIron product versions released after this
release, see that product version’s release notes for the most current support and compatibility
information.
• “Support Policy” on page 4
• “Docs@Work bundle ID” on page 4
• “MobileIron components” on page 5
• “Supported device platforms” on page 7
• “Supported content repositories” on page 8
• “Supported authentication to content repositories” on page 9
• “Supported file types for viewing” on page 9
• “Supported files types for editing” on page 11
• “Supported file types for annotating” on page 11
• “Supported file types for document creation” on page 11
• “Supported encodings for ZIP files” on page 12
• “Language support” on page 12
• “Language support” on page 12
• “Port Requirements” on page 12

Support Policy
MobileIron defines supported and compatible as follows:
• Supported product versions: The functionality of the product and version with currently supported releases
was systematically tested as part of the current release and, therefore, will be supported.
• Compatible product versions: The functionality of the product and version with currently supported releases
has not been systematically tested as part of the current release, and therefore not supported. Based on
previous testing (if applicable), the product and version is expected to function with currently supported
releases.

For MobileIron's End of Sale and Support Policy, see https://community.mobileiron.com/docs/DOC-1089.

Docs@Work bundle ID

Docs@Work for Android forgepond.com.mobileiron.orion.android

Docs@Work for Android enterprise com.mobileiron.android.docsatwork

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MobileIron components
TABLE 1. SUPPORTED MOBILEIRON COMPONENTS FOR DOCS@WORK
Supported Compatible
Component version version Required

MobileIron Core 9.5.0.0, 9.2.0.0, Yes

9.6.0.0, 9.3.0.0,
9.6.0.2 9.4.0.0
MobileIron Cloud R51 Not
applicable
since only
the latest
version is
available to
all customers
in Cloud.
MobileIron 9.2.0, 9.2.1 8.5.0, 9.0.2, Optional
Standalone Sentry 9.1.0
Standalone Sentry set up for AppTunnel is required:
• to tunnel traffic to content repositories.

NOTE: Tunneling traffic through Standalone

Sentry is not supported for Dropbox and
Google Drive.
• for access to CIFS/SMB servers. CIFS/SMB
traffic must be tunneled through Standalone
Sentry.
• Docs@Work supports the following:
- SMB 1.0 for Standalone Sentry 9.1.0 and
lower.
- SMB 2.0 for Standalone Sentry 9.2.0 and
higher.
• Android enterprise enabled Docs@Work
supports tunneling CIFS traffic through
Standalone Sentry with MobileIron Core.
Apps for Android (does not apply to Android enterprise)

Mobile@Work 9.6.0.2, 9.4.0.1, Yes

9.6.0.3 9.4.0.2,
9.5.0.0,
9.5.1.0,
9.6.0.0,
9.6.0.1

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 Supported Compatible
Component version version Required

Web@Work 2.2.0 Not Optional

Applicable
If you are configuring Dropbox or Box, Web@Work
(All listed
must be installed on the device as part of Secure
versions are
Apps Manager. Web@Work is required to allow the
tested and
device user to add a Dropbox user-level site.
supported)

Email+ 2.9.0.0 Not Yes

Applicable
For emailing document links, documents, and the
(All listed
Docs@Work client log.
versions are
tested and
supported)

PIV-D 1.1 Not

Applicable
(All listed
versions are
tested and
supported)

Secure Apps 8.1.1.0 Not Yes

Manager Applicable
To successfully open email attachments from IBM
(All listed
Lotus Notes Traveler clients in Docs@Work for
versions are
Android, Secure Apps Manager must be version
tested and
7.3.0.0
supported)

Apps for Android enterprise

• Badged Email+ (Email app)
• Badged Chrome (required to access Dropbox)
• Badged Media Player or any other badged audio/video player

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Supported device platforms
TABLE 2. SUPPORTED DEVICE PLATFORMS FOR DOCS@WORK

Device OS Supported Version Compatible Version

Android O 8.0, 8.1

Android N 7.1, 7.2 7.0

Android M 6.0.1 6.0

Android L 5.1 5.0

Android 4.4.41,2 4.1, 4.2, 4.3

1. Google Drive is not supported on Android 4.4.2.

2. Docs@Work for Android enterprise is not supported.

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Supported content repositories
TABLE 3. SUPPORTED CONTENT REPOSITORIES FOR DOCS@WORK

Content
Repository Supported Compatible Comments

SharePoint • Microsoft SharePoint 2007 Not Applicable Users on SharePoint must

• Microsoft SharePoint 2010 (All listed have at least Contribute
• Microsoft SharePoint 2013 versions are permissions.
• Microsoft SharePoint 2016 tested and
• Microsoft SharePoint Office 365 supported)
• OneDrive for Business
• Only OneDrive for Business
(with SharePoint and Office 365)
is supported. OneDrive
(personal online storage for
consumers) is not supported.
Cloud Storage • Any repository that supports a Not Applicable WebDAV repositories hosted
WebDAV interface (All listed on Windows Server 2003 are
versions are not supported.
Examples: WebDAV Box, Apache-
tested and
based WebDAV content supported)
repositories, IIS-based WebDAV
content repositories, CIFS Windows
2008 R2 SP1, CIFS Samba CentOS
6.2.
Network Drive • CIFS Windows 2008 R2 SP1 Not Applicable
• CIFS Samba CentOS 6.2 (All listed
• WebDAV versions are
• Apache-based WebDAV content tested and
repositories supported)
• IIS-based WebDAV content
repositories
• SMB 1.0
• SMB 2.0
• DFS
Box • Enterprise and personal sites Not Applicable Only Box enterprise can be
are supported. (All listed configured as a Group site.
versions are Configuring personal Box
tested and sites as Group sites is not
supported) supported.

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 Content
Repository Supported Compatible Comments

Dropbox • Only user added sites are Not Applicable Dropbox cannot be
supported. (All listed configured as a Group site.
versions are
tested and
supported)
Google Drive • Only Group sites are supported. Not Applicable Users cannot add Google
(All listed Drive sites.
versions are
tested and
supported)

NOTE: For CIFS,

• CIFS traffic must be tunneled through Standalone Sentry.
• Docs@Work supports the following:
- SMB 1.0 for Standalone Sentry 9.1.0 and lower.
- SMB 2.0 for Standalone Sentry 9.2.0 and higher.

Supported authentication to content repositories

Docs@Work supports the following authentication types from the client to the content repository:
• Basic: SharePoint, WebDAV, DFS
• NTLM: SharePoint, WebDAV
• Kerberos constrained delegation (KCD): SharePoint, WebDAV, CIFS

NOTE: CIFS is supported for KCD from Standalone Sentry 9.1.0 through the most recently released version as
supported by MobileIron.
• OAuth2: Box, Dropbox, Google Drive
• Federated Authentication: SharePoint

Supported file types for viewing

TABLE 4. SUPPORTED FILE TYPES FOR VIEWING

File Type Android Comments

.zip compressed files Yes Password-protected .zip files are also

supported.
.key, .numbers, and .pages files are displayed
with a .zip extension in Docs@Work. However,
these files are not supported and cannot be
extracted.

Adobe Acrobat documents (.pdf) Yes

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File Type Android Comments

Apple Keynote presentation files (.key) No

Apple Numbers spreadsheet files (.numbers) No

Apple Pages documents (.pages) No

Comma separated values files (.csv) Yes

Google document formats (docs, slides, Yes

sheets, and drawings)

Hangul Word Processor (.hwp) Yes

Image files (.png, .bmp, .jpg, .jpeg, .gif, ) Yes

Microsoft Excel documents (.xls, .xlsx, .xltx) Yes Macros will be removed before the file is
rendered for viewing.

Microsoft PowerPoint documents (.ppt, .pptx, Yes

.pot, .potx, .pps, .ppsx)

Microsoft Word documents (.doc, .docx, .dot, Yes

.dotx)

Media files (.mp3, .mp4, .wav, .xwav) Yes • Docs@Work supports media playback.
However, a media player is not embedded
inside the Docs@Work application and has
to be enabled separately as follows:
- In AppConnect-enabled Docs@Work, a
media file can be played only if Media
Player is allowed in the AppConnect
Global Policy. This allows media files to
be played outside the secure container
using the system media player.
- In Android enterprise-enabled
Docs@Work, the media file is rendered
using a third-party media player
application. Therefore, a media player
application must be included in App
Catalog. Android enterprise-enabled
Docs@Work has been tested with the
'VLC for Android' media player
application.

Password-protected Microsoft Office Yes

documents

Plain text files (.txt, .asc) Yes

Quicktime video files (.mov) No

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 File Type Android Comments

Rich Text Format files (.rtf) No

Web files (.htm) Yes

Some files that are not supported:

• executable files (for example, .exe, .msi, or .ipa files)
• archive files (for example, .rar, or .tar files)
• system files (for example, .dll, or .sys files)

Supported files types for editing

TABLE 5. SUPPORTED FILE TYPES FOR EDITING

File Type Android Comments

Microsoft Word documents Yes Password-protected Microsoft Office

(.doc, .docx) documents cannot be edited.

Microsoft Excel documents (.xls, Yes Password-protected Microsoft Office

.xlsx) documents cannot be edited.

Microsoft PowerPoint Yes Password-protected Microsoft Office

documents (.ppt, .pptx) documents cannot be edited.

Plain text files (.txt) Yes

Web files (.xml) No

Google document formats Yes

(docs, slides, sheets, and
drawings)

Any of the above document Yes

formats extracted from .zip files

Supported file types for annotating

The following files are supported for annotation:
• PDF

Supported file types for document creation

• .txt
• .docx
• .pptx
• .xlsx

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Supported encodings for ZIP files
• Unicode encodings: UTF-8, UTF-16BE / UTF-16LE, UTF-32BE / UTF-32LE
• Chinese encodings: ISO-2022-CN, BIG5, EUC-TW, GB18030, HZ-GB-23121
• Japanese encodings: ISO-2022-JP, SHIFT_JIS, EUC-JP
• Korean encodings: ISO-2022-KR, EUC-KR
• Cyrillic encodings: ISO-8859-5, KOI8-R, WINDOWS-1251, MACCYRILLIC, IBM866, IBM855
• Greek encodings: ISO-8859-7, WINDOWS-1253
• Hebrew encodings: ISO-8859-8, WINDOWS-1255
• WINDOWS-1252

Language support
Docs@Work is translated to the following languages:
• Czech
• Chinese (Simplifiled)
• Chinese (Traditional)
• Dutch (Netherlands)
• English
• French (France)
• German (Germany)
• Italian (Italy)
• Japanese
• Korean
• Polish
• Portuguese (Brazil)
• Romanian (Romania)
• Russian
• Slovak
• Spanish (Latin America)

Port Requirements
See the MobileIron Installation Guide for information on required ports and firewall rules associated with license
activation, Standalone Sentry, and different content servers.

Resolved issues
• DWAC-3106: Previously, the time to attach a file varied, depending on the file structure of the remote site. This
issue is now resolved.
• DWAC-2667: Docs@Work Help is now available in Spanish.

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Known issues
• DWAC-3656: When using Google Speech to Text option on a Samsung device, the same text is written twice.
• DWAC-2190: The connection fails if the content site has an expired or untrusted certificate.
• DWAC-3669: Emailing a link to a file in the Dropbox repository, using the email a link option for the second time
fails. An error message similar to the following is displayed:
Error retrieving share link
• DWAC-3673: In Android enterprise mode, CIFS is not supported for custom CIFS services.
• DWAC-2639: CIFS account cannot be accessed when special characters such as ß and ÆØÅ (Norwegian) are
present in the user password.

Limitations
• DWAC-3540: When a file contains German umlaut characters and ASCII or UTF-8 encoded, it opens
incorrectly in Docs@Work.

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Documentation resources
MobileIron product documentation is available at the following locations:
• MobileIron Core and related product documentation in the Software download site:
https://support.mobileiron.com/docs/current/
• MobileIron Core and related product documentation in the Support Community:
https://community.mobileiron.com/community/micore/product-documentation
• MobileIron Support credentials are required to access documentation in the Support Community.

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MobileIron Docs@Work 2.3.0 for Android AppConnect and Android enterprise Release Notes | 15