1.

Getting started My Optus

app
2a. nbn™ Fixed Wireless, nbn™ Fibre 2b. nbn™ Fibre to the Node,
A. Get the power adaptor and connect to the Premises, nbn™ Cable (HFC) nbn™ Fibre to the Basement
it to the port on the bottom of your
Follow these instructions if you have an nbn™ Connection Box Follow these instructions if you don’t have an nbn™

Let’s get you

modem labelled ‘DC-IN’. Plug the
Download the app to get installed, or you’re installing this yourself. NOTE: If you are connection box installed.
other end into your wall socket. step-by-step guidance on
how to set up your modem.
installing the Connection Box, you must do this before installing D
B. Switch the power on. your Optus equipment.

connected
A
B
B

Or nbn™ Fixed wireless Or nbn™ Fibre

connection box connection box

Modem User Guide* A. Plug one end of the telephone cable (grey connectors) into the
grey port on your modem, labelled DSL.
A nbn™ HFC
Please keep this guide in a safe place connection box

in case you ever need to refer to it. B. Plug the other end of the telephone B
A D cable (grey connectors) into your
C. Check which kind of internet connection you have. If you have:
nbn™ wall socket. Do not use any line
• nbn™ Fixed Wireless/nbn™ Fibre to the Premises/nbn™ filters (if you have one).
Cable (HFC), go to 2a.
• nbn™ Fibre to the Node/nbn™ Fibre to the Basement, go to 2b. C. If the DSL and Internet lights on the front of your modem
are lit, you’re connected. Move to step 3 to connect other
• nbn™ Fibre to the Curb, go to 2c.
A. Take the ethernet cable (red connectors) and plug one end devices to the modem.
• Optus Cable (HFC), go to 2d.
into the red port on your modem labelled WAN.
• Optus ADSL, go to 2e.
B. Plug the other end of the ethernet cable (red connector) C
into the nbn™ connection box in the port labelled Uni-D.
Important information for nbn™ customers
C. If the WAN and Internet lights on the front of your modem
Equipment supplied requires mains power, which may not be
are lit, you’re connected. Move to step 3 to connect other
suitable if you have a serious illness or condition, require disability
devices to the modem.
services, have a back-to-base alarm, or otherwise require an E
D. Connect your phone if you have one. Remove
uninterrupted telephone line. If any of the above relates to you,
your existing home phone cable from the wall
please contact us and we can discuss your options. All cabling must
C socket. Use your existing phone cable and put
be performed by a registered cabler. Contact Optus and we can
one end into the modem marked Phone 1.
arrange a technician (for a fee).
The phone light on the front of your modem
should now be on (E).
Self-installation Modem Auto-Activation
Please plug in your Optus supplied modem for the Optus nbn™
E
service so that Optus can test your nbn™ service to determine if D. Connect your phone, if you have one. Note for all nbn™ connections: if the lights on your modem
it is operational. Optus is required by law to confirm your nbn™
a. If your home phone is cordless, make aren’t flashing
service is working.
sure it’s connected to a power point.
Optus may not be able to confirm your service is working if you do If your nbn™ connection hasn’t been activated by your
not use the modem that Optus supplies you so please ensure it is technician, the lights on your modem won’t flash. Leave your
b. Remove your existing home phone cable from the wall
plugged in and turned on. modem connected. Once your connection is activated, your
socket and the line filter. Use your phone cable supplied
modem will complete Step 2a & 2b automatically. If the lights
If you are transferring a service from another service provider (grey connector) and put one end into the back of your
don’t flash after 3 hours, please go to Step 4 to contact us.
to Optus nbn™, then you will need to ask your previous service home phone and one end into the modem marked Phone
provider to disconnect your previous service. However, Optus 1. The phone light on the front of your modem should now
recommends you do not request the disconnection of your previous be on (E).
*Modem colour will vary depending service until you know your new Optus nbn™ service is working.
on the package you have purchased.
2c. nbn™ Fibre to the Curb 2d. Optus Cable (HFC) 2e. Optus ADSL 3. Connect the modem
Follow these instructions if you have an nbn™ Connection Device, Important: You must install your Netgear modem before Follow these instructions if you have ADSL at home. to your computer/device
or you’re installing this yourself. completing these steps. Get the power adapter for your Optus
There are two ways to connect
Netgear cable modem and connect one end to the device and
B A. For maximum internet speed and reliability, use the ethernet
the other to a power socket. Switch it on. Attach the end of
cable. Attach one end of the ethernet cable (yellow connector)
the supplied coaxial cable from your wall socket to the cable
to the ethernet port on the back/side of your computer.
modems’ Cable port.
D Attach the other end to any of the four yellow LAN ports
D on your modem.
A B. To use internet on compatible devices
around your home or office with no
C
cables, use wireless internet (WiFi). Find
the WiFi network icon on your device and
a list of networks will appear. Your new Optus WiFi network
name – the one on your magnet – will now be on the list of
B available WiFi networks. Select it and enter the password
that’s on the magnet. If you see a WiFi network name in the
list ending in _5GHz, you should connect to that one as it will
B A E give you the fastest speeds.

A 4. Test your connection

A. Take the telephone cable (grey connectors) and plug one end
• Open your web browser on your computer or mobile device.
A. Take the ethernet cable (red connectors) and plug one into the line filter (port labelled DSL).
Type http://192.168.0.1 into the address bar and press go.
A. Take the ethernet cable (red connectors) and plug one end into end into the red port labelled WAN on your modem.
the red port labelled WAN on your Optus WiFi modem. B. Plug the other end into the grey port at the back of the
B. Plug the other end of the ethernet cable (red connector) modem, labelled DSL.
B. Plug the other end of the ethernet cable (red connector) into into your Netgear modem socket marked ethernet.
the port labelled Gateway on the nbn™ Connection Device. C. Plug the line filter into your phone wall socket.
C. If the WAN and Internet lights on the front of your
C. If the WAN and Internet lights on the front of your modem modem are lit, you’re connected. Move to step 3. D. If the DSL and Internet lights on the front of your modem are
are lit, you’re connected. Move to step 3. lit, you’re connected. Move to step 3 to connect other devices • You should see the above screen. If you don’t, click on Set Up
to the modem. Configuration. You may be asked to enter in a username and
C password. The username is optus and the password is your
C D WiFi password on the magnet.
E
• Next, click on ADSL 2+ Login and enter the OptusNet username
and password we sent you.
F
• Need help? Message us 24/7 in My Optus app
E. Plug your phone into the line filter (using the
D. Connect your phone, if you have one. Remove your existing app.optus.com.au/message or online at optus.com.au/message.
D. Connect your phone, if you have one. Use your E port marked phone), only if you have one. The
You can also find more detailed installation guides at
home phone cable from the wall socket and the line filter.
existing phone cable and put one end into the phone light on the front of your modem should now
Use your phone cable supplied (grey connector) and put one optus.com.au/modemsetup.
modem marked Phone 1. The phone light on be on (F).
end into the back of your home phone and one end into the
the front of your modem should now be on (E). Netgear modem marked Phone 1. The phone light on the front
of your modem should now be on (E). Take control of your home WiFi network
It may take up to 20 minutes for the modem to finish syncing. with My Optus app
Note: If you are installing the Connection Device, you must The DSL light will start flashing and will stop flashing when
do this immediately before installing your Optus equipment. Note: If this is a replacement modem you will need to visit ✓ Modem setup: step-by-step guide to set up
it’s complete. your modem.
You must unplug any existing modems and phone lines (including newmodem.optusnet.com.au and enter your OptusNet
✓ Speed testing: test the speed of your
faxes or security alarms which use the phone line). Do not use username and password. If you can’t recall these details WiFi connection.
any phone line filters (if you have them). you’ll need to contact us. ✓ Modem management: reboot your Optus
This equipment produces radio frequencies in the 2.4 GHz and 5 GHz
band. To minimise their exposure to radio frequencies, all persons in modem and manage your WiFi details.
your household should maintain a minimum distance of 20 cm from ✓ 24/7 support: message us any time for help
the product. and support.