SWANN SECURITY APP

USER MANUAL FOR ANDROID

English

1
Contents
Getting Started
Installing the Swann Security App  4
Creating your Swann Security Account  5
Pairing the Device  6
Scanning the QR Code  7

About the App Interface

App Navigation  9
App Menu  10
Live View Tab  11
Single View Mode  12
Single View Mode: Pan and Tilt / Tracker Panel  13
Live View Tab Settings  14
Playback Tab  15
Video Playback Window  16
Modes Tab  17

Configuring Modes 18
Schedules  19

Schedules Setup (Basic) 19

Add Schedules (Advanced) 20

Creating Additional Schedules 21

Editing Schedules 22
Activities Tab  23

Device Management
Managing your Devices  25
DVR/NVR Settings  26
MaxRanger4K Settings  27
MaxRanger4K - Camera Settings  28
Wi-Fi Camera Settings  29
Camera Settings  30
Detection Settings  31
Motion Detection Mask  32
Face Recognition  33
System Settings  34
Wi-Fi Sensor / Siren Settings  35
Personal Alarm Settings  36

Appendix
Updating your Swann Security Account Profile  38
Changing the Camera's Wi-Fi Network  39
Factory Resetting the Camera  40
Finding your CCTV System Password  43
Viewing Saved Recordings  44
FAQs: General  45
FAQs: Wi-Fi Cameras  46
Troubleshooting: Pairing Issues  48
Technical Support  50

2
Getting Started
INSTALLING THE SWANN SECURITY APP

1. Search and download the latest version of the 2. After the Swann Security app is installed, tap
Swann Security app using the Play Store® app. the Swann Security app icon on the Home or
Apps screen to launch the app.

4
CREATING YOUR SWANN SECURITY ACCOUNT

1. Open the Swann Security app and tap 2. Enter your first and last name, email 3. Your address is automatically set based on
Not yet registered? Sign Up. address, a desired password, and your phone's current location.
confirm the password. This will be the If your phone's GPS setting is turned off or
email address and password you use to the location is not accurate, tap to enter
sign into the Swann Security app. your address manually.
Once done, tap the Next button to Providing your device location helps us
proceed. personalize your experience on the Swann
Security app and other Swann services.
Once done, tap the Next button to proceed.

4. Review your details, read the Terms of 5. Go to your email inbox and open the 6. After verifying your email address, you can
Service, and select the checkbox to link in the verification email from Swann sign into the app using your Swann Security
confirm your agreement to the terms. Security. If you can't find the verification account email address and password.
After that, tap the Register button to email, try checking the Junk/Spam folder. You can tap to reveal the password
create your Swann Security account. After that, tap the Done button to return and double-check if it has been entered
to the Sign In screen. correctly.
5
PAIRING THE DEVICE

To pair your first Swann device, tap on

the screen, as shown on the right. Then follow the in-app
instructions to connect your device to your home Wi-Fi
network and link it to your Swann Security account. Once the
pairing process is complete, your device will be displayed on
the Live View tab.
Note:
• If you need help with the device's QR code, see "Scanning
the QR Code" on page 7.
• Your phone's Location (GPS) setting should be switched
on as the app requires this permission to detect wireless
networks during the pairing process.
• If you see a pop-up requesting permission to access the
device's location, select "Precise" and "While using the app"
(older devices, tap Allow) to enable the Wi-Fi connection
from the phone to the Swann device to work. Denying
location access will prevent the app from detecting Wi-Fi
networks during the pairing process.
• It may take a few minutes for the entire pairing process
to finish as the app will also automatically upgrade your
Swann device to the latest firmware.
• For a detailed walk-through of the pairing process in the
app, please download the pairing guide specific to your
device from support.swann.com.

After you have paired your first Swann device,

you can add subsequent Swann devices via:
• the Pair Device menu option in the app
menu, or
• the button in the Devices tab.

App menu Devices tab

6
SCANNING THE QR CODE

During the pairing process, you'll need to scan the device's QR code which can be generally found on the top, bottom, or
back of the device. See the figures below for examples of where the QR code can be located.

ID:990a1af6da5a

If your phone can’t scan the QR code

• You can tap the Manual Pair button at the bottom of the QR code scanning screen, select the device you want to pair
from the product menu, and type in the device's ID/MAC (consists of 12 alphanumeric characters)which is listed on
a sticker located on the top, back, bottom or base of the device, as shown below:

ID:990a1af6da5a

S/N:89052081900001

7
About the App Interface
APP NAVIGATION

At some point, you'll

see a prompt to rate
the app, just follow the
prompt, if you want to
2 3 4 5 6 rate and review the Swann
Security App via the Google
Play Store.

1 App Menu: Tap to open the menu where you can edit your account profile, pair a new device, download the app manual,
contact technical support, and more. See "App Menu" on page 10.

2 Activities Tab: Tap to obtain a detailed report of the current day and past week's device activities. You can also turn on or
off the Do Not Disturb feature, which is helpful when you want to stop receiving push notifications from the app at certain
times, such as when you're sleeping or in a meeting. For more information, see "Activities Tab" on page 23.

3 Playback Tab: Tap to access and playback the event recordings from your devices. For more information, see
"Playback Tab" on page 15.

4 Live View Tab: Tap to view live video feed from all your connected devices in multi-view screen as well as in single-view
where you can operate specific camera functions. For more information, see "Live View Tab" on page 11.

5 Modes Tab: Displays the icon of the currently active mode. Tap to manage modes and configure the behavior of your
devices for the Home, Night, and Away modes. You can also set up schedules to automate mode changes. For more
information, see "Modes Tab" on page 17.

6 Devices Tab: Tap to view and manage settings for your devices, check device status, perform general maintenance,
including firmware updates and device reset. For more information, see "Device Management" on page 24.

9
APP MENU

10

1 Add and manage the Secure+ plan subscriptions for your Swann Security devices.

2 Update your Swann Security account profile name, password, and address. See "Updating your Swann Security
Account Profile" on page 38.

3 Pair a new Swann device to your Swann Security account or re-pair an existing Swann device (for example, after the
device has been factory reset).

4 View and manage camera event clips that were downloaded to your phone. See "Viewing Saved Recordings" on page
44.

5 (Selected DVR/NVR only) Link your Dropbox account to your Swann Security account which will enable you to
save recordings using Dropbox as an external cloud storage. Refer to your DVR/NVR's instruction manual for more
information on activating the Dropbox feature.

6 Download the latest Swann Security app user manual (PDF file) to your phone. For best viewing experience, open the
file using Acrobat Reader (available on Google Play).

7 Display the application version information, your phone model number and the Android OS version. You can also
access the terms of service and privacy policy relating to the Swann Security app.

8 Open the Swann.com website where you can find and purchase the latest products to integrate with your current
Swann Security system.

9 Obtain technical support for your Swann Security devices. See "Technical Support" on page 50.

10 Sign out of the Swann Security app.

10
LIVE VIEW TAB

2 3

4
7

1 Tap to display the options menu where you can:

• Change the device tile layout on the screen between List, Grid, and Dynamic view (if
configured).
• Navigate to the Live View Settings screen to configure display settings for the Live View tab.
For more information, see "Live View Tab Settings" on page 14.
2 The device name. You can rename the device via the Devices tab > Select the device > Name.

3 Tap to refresh the live video feed if the streaming has stopped.
Note: In case the connection to the camera is lost (due to connection timeout, Wi-Fi/Network
issues, etc), you can tap the "Play" icon on the tile to reconnect to the camera, as shown on the
right.
Note: If you encounter issues reconnecting to the camera, try turning the power to the camera
off for a minute, then back on. Additionally, ensure that your internet connection is working
properly. You can also try rebooting your Wi-Fi router to resolve any network connectivity issues.

5 Tap the tile to display live view of the selected camera in single view mode and access additional camera options
(device-dependent) such as quick snapshots/clips, 2-way talk, pan and tilt controls, spotlight, siren, and more. For
detailed information, see "Single View Mode" on page 12.

6 Displays the current battery level (%) of the camera when charging via a solar panel or a USB wall charger.

7 (Personal Alarm only) Tap the tile to display the device settings screen. For more information, see
"Personal Alarm Settings" on page 36.

8 (Indoor Siren only) You can manually activate the siren. Tap the tile > tap > set the Siren toggle
to the ON position, then tap the SET button, as shown on the right.

11
LIVE VIEW TAB

Single View Mode

The SwannBuddy Video

Doorbell has a smart "Pre-
recorded Messages" feature
available. Tap this icon to
3 display the list of pre-recorded
messages which you can
quickly choose to play as a
response to visitors when you
can't answer the door.

1 The camera's live video window.

• You can zoom in or out on the video. Use two fingers to pinch and spread out to zoom in on an area, and pinch
back to zoom out.
• You can turn your phone sideways to view the video window in landscape (fullscreen) mode.

1
2 If the live video feed has stopped, tap this icon to reconnect to the camera and resume the live feed.

1
3 The icons shown depend on the device and will only be visible if the function is supported. Refer to the table below
for details on the icon functions.
Icon Description Icon Description
Tap to display the pan and tilt/tracker panel on the screen Tap to display the button on the screen. To start
to control the view of the camera. For more details, see recording the live video, simply tap the button. To stop
"Single View Mode: Pan and Tilt / Tracker Panel" on page the recording, tap the button again. Depending on the
13 . camera model, manual live recordings can be viewed on
either the Playback tab or App Menu > Saved Playbacks
Tap to display the button on the screen to toggle on or > Live Recordings. See "Viewing Saved Recordings" on
off the camera's built-in siren. page 44.
Tap to display the button on the screen to toggle on or Tap to display the list of recent activities detected by the
off the camera's built-in floodlight/spotlight. camera.
Tap to display the button on the screen to toggle on or
off the camera's red and blue enforcer lights. Tap to go directly to the camera's Settings screen.

Activate or deactivate the camera's 2-way talk mode.

For CCTV systems, you can toggle between different
When activated, press and hold the PTT (Push to Talk)
video quality settings. The HD quality setting will
button to talk. Release the PTT button to listen.
display the clearest and sharpest video possible, but the
Tap to take a snapshot of the live video. The snapshot will bandwidth required to stream video will be much higher
be saved to your phone, and you can view it by opening SD and you'll need high-speed internet on both ends of the
your phone's Gallery/Photo app. connection. A lower quality setting can help to load the
video clip faster and ensure smoother playback. This can
be useful if you have a slower internet connection or if you
want to conserve bandwidth.

1
4 Tap to open the panel displaying the live view tiles of your other cameras. Scroll left or right to see the available
cameras. Tap on the tile of the camera to view it in the live video window above.

12
LIVE VIEW TAB

Single View Mode: Pan and Tilt / Tracker Panel

2 3

1 Drag the grey box in the desired direction within the control area to pan and tilt the camera.
Note: For cameras, such as the Tracker Camera, with motion tracking function and dual video layout display, you
can manually focus the zoom view on a particular zone by dragging the control box in the desired direction.

2 Tap to enable/disable Privacy mode. When Privacy mode is enabled, the camera will rotate to its privacy mode
position (see 3 ) and also disable the motion sensor, preventing any recordings from being captured to ensure
privacy. The Privacy mode icon will be highlighted when enabled.

3 Move the camera to the desired viewing angle using the 1 grey box, then tap to set this view as the
Privacy mode position. "Privacy Mode set successfully" is displayed on the screen.

4 Tap to auto-rotate the camera and scan the scene once.

5 Camera presets let you easily move the camera to pre-defined viewpoints. To create a preset, use the grey box to
adjust the camera to your desired viewing angle, and then tap the 'Create Preset' button. A box will appear where
you can name the preset, as shown above.
• To create a preset, use the 1 grey box to adjust the camera to your desired viewing angle, and then tap
. A box will appear where you can name the preset, as shown above.
• You can create a maximum of 5 preset positions for each Pan and Tilt camera.
• To move to a preset position, tap the icon of the preset, for example . The camera will automatically
rotate to the selected position.
• To delete a preset, press and hold the icon of the preset and then tap Delete on the confirmation box.

13
LIVE VIEW TAB

Live View Tab Settings

Position 1
7

2
6

Position 2

Position 3

Position 4

1 You can hide camera tiles from being displayed on the Live View tab. For example, if you don't want live video from a
specific camera to be visible, you can hide that camera's tile.
To hide a camera tile, uncheck the "Show live view from this camera" box.
To unhide a camera tile, check the "Show live view from this camera" box.

2 (Battery-powered camera only) By default when the app is launched, the camera will automatically
wake up from sleep and stream live video. If you want to conserve battery life between charges, you
can uncheck the "Automatically wake this camera" box. You will need to tap on the camera tile to
manually wake the camera and start the live video stream, as shown on the right.

3 (DVR/NVR only) Uncheck the "Show live view from DVR" box to hide all DVR/NVR channel tiles on the Live View tab.
To unhide all DVR/NVR channel tiles, check the "Show live view from DVR" box.

4 (DVR/NVR only) You can hide offline (unused) DVR/NVR channel tiles from being displayed. Check the "Hide offline
channels" box. To unhide offline DVR/NVR channel tiles, uncheck the "Hide offline channels" box.

5 (NVR only) You can turn the Data Saver feature on or off. If your internet connection is slow, we recommend turning
this feature on to improve the live streaming performance of your NVR cameras–the app will use "Mobilestream"
as the default live video quality setting. For more details, refer to the instruction manual of your NVR system.

6 You have the option of customizing the size of the device tile between Small and Large for Hybrid View layout.
Grid View List View
7 You can rearrange the position of camera tiles on the Live View tab - simply
press and hold the icon of the camera you want to move, then drag it to the Position 1 Position 2 Position 1
desired position. The camera that was previously in that position will move
back one place. The positions of camera tiles in grid and list views on the Live
View tab are arranged in a specific order as shown on the right. Position 3 Position 4 Position 2
Note: The order of DVR/NVR channels cannot be rearranged and is always
sequential based on their channel number (e.g., 1, 2, 3, 4, etc.).
Position 5 Position 6 Position 3

Position 7 Position 8 Position 4

14
PLAYBACK TAB

List View Display Scrub View Display

2 3

1
4

Tap to playback recording. See next page for details.

1 The default display shows today's camera recordings. Depending on the devices you've paired, this could include cloud-
stored recordings, live recordings, and those located on the DVR/NVR. To access recordings from other dates, simply
tap here and choose the desired date from the calendar, or use the left or right arrows to navigate to previous or next
day's recordings.
Note:
Cloud recordings will be accessible on the Playback tab for the length of time determined by the Secure+ cloud plan
associated with the camera. You can find out more about the Secure+ plans available for your devices and subscribe
to a plan at any time, simply tap Menu > Secure+ Plans.

2 Tap to refresh the video history and check for new recordings.

3 Tap to display the options menu, where you can:

• Toggle between List View, Compact View and Scrub View
• Access playback filter options, including sorting recordings in
chronological (AM-PM) or reverse chronological (PM-AM) order, and
filtering recordings by device type and event type
• Access your camera's local microSD storage (if available) to view
stored recordings.

4 The calendar allows you to select any date to view that day’s camera recordings.

5 (Scrub View Display) Drag the timeline slider left or right to quickly locate recordings at specific times of the
day. The timeline displays the thumbnail preview of the camera recording, accompanied by a unique symbol indicating
the type of event and the recording time.

15
PLAYBACK TAB

Video Playback Window

List View Display Scrub View Display

2
4

1 The video playback window: tap to reveal video playback controls. You can pause/play, fast-forward/rewind (using the
seekbar), adjust the playback speed (0.25x - 16.0x), and watch the video in full screen mode ( ).

2 You can Delete the recording (which will remove the recording from the video history and cloud storage so make
sure to download it first if you want to keep it), Download the recording, Share the recording (via popular email/
messaging apps installed on your phone), or take a Snapshot during playback.
Note:
• Downloaded clips can be viewed through App Menu > Saved Playbacks or your phone's Gallery/Photo app.
• Snapshots can be viewed through your phone's Gallery/Photo app.
• Delete will not appear for DVR/NVR camera recordings.
• HD(mainstream) / SD(substream) video quality options will appear for DVR/NVR recordings.

3 Tap to close the video playback window and return to the List View display.

4 Tap to close the video playback window and display the calendar.

16
MODES TAB

The Modes feature provides you with the ability to monitor your home in three modes: Home, Night and Away. You can customize
the motion detection sensitivity settings and actions of your Swann devices according to these scenarios.
For example, Home: When you're home and awake. Night: When you're home and heading to bed or asleep. Away: When you're at
work or out.
For your convenience, each mode comes pre-configured with default "typical use" settings, but they are fully configurable to suit your
daily security needs. You can easily switch between modes with a simple button press on this screen.

1 Tap to display a popup window providing a general description of the mode that is currently active which is the
highlighted icon.

2 Tap to add the Modes widget to your phone's home screen. With the Modes widget, you will
be able to check and change modes without having to open the app.

3 The Modes panel displays the currently active mode, which is highlighted. You can change the mode by tapping on
the icon of the mode you would like to switch to. Changing the mode will alter how your devices respond to motion
or sound detection events based on the settings configured for the selected mode. Please see below for more
information about the icons displayed in the Modes panel.

Home mode While transitioning between modes, the orange

The highlighted icon with a red bubble bubble indicates the number of remaining devices
indicates the current active mode and the moving from the previous mode to the activated
number of devices mode.
Tap to configure mode settings. For each mode
Night mode (Home, Night, Away), you can customize settings
such as a camera's motion/sound detection
sensitivity, siren trigger (if a siren is available), and
push notification preferences. For more information,
Away mode see "Modes Tab" on page 18.

4 Tap to create a set of mode schedules based on your typical weekday and weekend routines. To learn more, see
"Schedules" on page 19.

5 Tap to create the initial custom mode schedule. To learn more, see "Schedules" on page 19.

17
MODES TAB

Configuring Modes

1. From the Modes tab, tap the Edit button. 2. Select the mode that you want to edit by tapping on the
button.

3. Tap the arrow icon on the left of the device name to 4. The settings displayed are dependent on the capability
display the available settings. of the paired device. You can adjust the sensitivity of
motion and sound detection, enable or disable push
notifications, and trigger the add-on siren (if an add-on
siren is paired) when a corresponding event occurs.

5. Tap the Save button to save any changes you make to the mode. The changes will take effect immediately.

18
MODES TAB

Schedules
Your Swann Security devices can change modes automatically at various times of the day or days of the week using Schedules.
For example, you can use schedules to set your devices in Night mode every day around bedtime, Away mode on the weekdays just
before everyone leaves for work or school, or Home mode when you are back at home relaxing after work and during the weekends.
Simply create a schedule whenever you want a mode change to occur—it's a convenient and flexible way to control your Swann
Security devices.
Creating Schedules
There are two ways to begin creating schedules in the app. You can quickly create a set of schedules based on your typical weekday
and weekend routines via Schedules Setup (Basic), or you can choose Add Schedules (Advanced) to create the initial custom
schedule.

• Schedules Setup (Basic)

1. From the Modes tab, tap Schedules Setup (Basic). 2. Set the start times for mode schedules on weekdays
(Monday to Friday) and weekends (Saturday and
Sunday) based on your typical morning wake-up time,
departure time from home, return time to home, and
bedtime, as shown below.

Home mode

Away mode

Home mode

Away mode

Home mode

Night mode

Tap to set the start time

for the schedule

3. Once you have finished setting the schedule times, tap 4. You can view and make changes to the schedules or create
the Apply Schedules button at the bottom of the screen. more schedules by tapping View/Edit Schedules. For more
The Modes tab screen will display when the next mode information, see "Editing Schedules" on page 22.
change is scheduled to take effect, as shown below.

19
MODES TAB

• Add Schedules (Advanced)

1. From the Modes tab, tap Add Schedules (Advanced). 2. Set the mode, the start time, and the day(s) for the
schedule you are creating, as shown below.

Preview the schedule

To set the start time
for the schedule, tap Select 'AM' or 'PM'
either the 'Hour' or
'Minute' field and then
adjust the clock hand
accordingly.

Select the day(s) of the

week on which you would
like to run the schedule.
The schedule will recur
weekly, meaning that it
will repeat every week
Select the desired on the same day(s) that
mode for the you select, as long as the
schedule schedule is enabled. For
example, if you select
Monday, the schedule will
repeat every Monday

3. Once you have finished setting up the new mode 4. You can view and make changes to the schedule or
schedule, tap the Save button at the bottom of the create additional schedules by tapping View/Edit
screen. The Modes tab screen will display when the Schedules, as shown below. For more information, see
next mode change is scheduled to take effect, as "Creating Additional Schedules" on page 21 and
shown below. "Editing Schedules" on page 22.

20
 MODES TAB

Creating Additional Schedules

1. From the Modes tab, tap View/Edit Schedules. 2. Tap at the top right corner then tap + Add Schedule.

3. Set the start time, the day(s) and the mode for the new 4. Once done, tap the Save button on the bottom of the
schedule, as shown below. screen. The Edit Schedules screen will display an
updated view of the mode schedules for the week, as
shown below. Repeat steps 2-3 to add another mode
Preview the schedule schedule.
To set the start time
for the schedule, tap Select 'AM' or 'PM'
either the 'Hour' or
'Minute' field and then
adjust the clock hand
accordingly.

Select the day(s) of the

week on which you would
like to run the schedule.
The schedule will recur
weekly, meaning that it
will repeat every week
Select the desired on the same day(s) that
mode for the you select, as long as the
schedule schedule is enabled. For
example, if you select
Monday, Tuesday, and
Wednesday, the schedule
will repeat every Monday,
Tuesday, and Wednesday

21
MODES TAB

Editing Schedules

1. From the Modes tab, tap View/Edit Schedules. 2. Tap List View.

3. Select the mode schedule you want to edit by tapping on 4. You can adjust the start time, disable the schedule
it. Note that, if necessary, you can also temporarily turn temporarily, change the scheduled mode or delete the
any schedule off by tapping the corresponding toggle schedule, as shown below.
button.
Delete the schedule
To adjust the start time for
Preview the updated
the schedule, tap either the
schedule
'Hour' or 'Minute' field and
then adjust the clock hand Select 'AM' or 'PM'
accordingly.
Note: If the updated start
time of this schedule
conflicts with another
schedule, this one will
automatically take
precedence and override the
conflicting schedule, deleting Occasionally, you may
it in the process want to temporarily turn the
schedule off by unchecking
If necessary, you can the box. The schedule
change the mode that will will be removed from the
be applied to the schedule weekly view and won't run
until it is re-enabled

Note: You can delete all the mode schedules

by tapping at the top right corner, then tap Discard changes and return Save changes and return
Delete All. to the previous screen to the previous screen

You can manually override the mode after the schedule has started
using the Modes panel. This is useful in situations where the mode
set by the schedule is no longer appropriate.

22
ACTIVITIES TAB

The Activities screen provides a consolidated view of all the detection alerts generated today and the past week by your Swann
Security devices.

If you enable Do Not Disturb, your phone

will not receive any notifications from the
Swann Security app, regardless of the push
• The Today chart shows the hourly number notification settings you've configured for
of various events detected for the current individual devices in Modes.
day.
• Color-coded bars are used to represent:
— event types such as motion, ring, sound,
person, pet, vehicle, and package detection
events.
• The Today Summary shows the total
• Please note that the detection of number of various events that have been
packages, pets, and vehicles requires a detected over the course of 24 hours
Secure+ plan subscription and is only ending on the current day.
available for certain Wi-Fi camera models. • Tap on an event type (circle with a
To find out more about Secure+ plans, number) to view a detailed timeline of
navigate to the App Menu > Secure+ when those events were detected by your
Plans. devices today along with a chart showing
the number of hourly detections.

• The Past Week chart shows the total

number of various events detected daily
for the last 7 days (from current day). • If a recording associated with the event is
• Color-coded bars are used to represent: available, you can tap to directly open
— event types such as motion, ring, sound, the Playback tab screen.
person, pet, vehicle, and package detection
events.
• Please note that the detection of
packages, pets, and vehicles requires a • The Past Week Summary shows the cu-
Secure+ plan subscription and is only mulative total of various events detected
available for certain Wi-Fi camera models. over the course of the last 7 days (from
To find out more about Secure+ plans, the current day).
navigate to the App Menu > Secure+
• Tap on an event type (circle with a number)
Plans.
to view a detailed timeline of when those
events in the past week were detected by
your devices along with a chart showing
the daily number of detections.

• If a recording associated with the event is

available, you can tap to directly open
the Playback tab screen.

23
Device Management
MANAGING YOUR DEVICES

1. From the navigation bar, tap the Devices 2. Select the device for which you would like to
icon. view details or configure settings.

25
DVR/NVR SETTINGS

1 The name of the DVR/NVR system. You can tap to change it.

2 Shows the connection status of the DVR/NVR:

• Connected
• Disconnected
Note: If the device is "Disconnected", check your internet
connection and make sure the Ethernet and power cables are
properly connected on both ends. You can try re-establishing the
connection by tapping .
1
3 In case you've forgotten the password to access the DVR/
NVR system locally, tap the icon to reveal the password.
2 For more information, see "Finding your CCTV System Password"
on page 43.
3
4 You can change the name of the camera channels on the DVR/
NVR by tapping . If you rename the camera channel through the
app, it will also be automatically updated on your DVR/NVR.
4
5 You have the option to remove (unpair) the DVR/NVR from your
Swann Security account. In some cases, you may need to unpair
your DVR/NVR. For example, if you plan to use your DVR/NVR
with a different Swann Security account or give it away to a family
member, you will need to unpair it first. See "System Settings" on
page 34.

6 You can view technical information about your DVR/NVR such

as the model code, software (firmware) version, device ID, MAC
address, and network IP address.

26
MAXRANGER4K SETTINGS

1 The name of your MaxRanger4K system. You can tap to

change it.

2 Shows the connection status of the MaxRanger4K system:

• Connected
• Disconnected
Note: If the device is "Disconnected", check your internet
connection and make sure the Ethernet and power cables are
1
properly connected on both ends. You can try re-establishing the
connection by tapping .
2
3 In case you've forgotten the password to access the
MaxRanger4K system locally, tap the icon to reveal the
3 password.
For more information, see "Finding your CCTV System
4 Password" on page 43.

4 Shows the timezone of the MaxRanger4K system. The date and

time stamp of camera recordings will be based on the timezone
5
you've selected. You can tap to change the timezone.

5 Shows the cameras paired with the MaxRanger4K system along

with their current battery level.
Tap to view and configure various settings for the camera. For
more information, see "MaxRanger4K - Camera Settings" on
page 28.
Additional MaxRanger4K cameras can be paired to unused
camera channels by tapping the button. Follow the
on-screen instructions to link any additional camera to the
MaxRanger4K system.

6 You have the option to reboot or remove (unpair) the

MaxRanger4K system from your Swann Security account. There
may be instances where you need to unpair your MaxRanger4K
system. For example, if you plan to use your MaxRanger4K
system with a different Swann Security account or give it away to
a family member, unpairing it first is necessary.
See "System Settings" on page 34.

7 You can view technical information about your MaxRanger4K

system such as the model code, software (firmware) version,
device ID, MAC address, and network IP address.

27
MAXRANGER4K - CAMERA SETTINGS

1 The name of the camera. You can tap to change it.

2 Shows the connection status of the camera: Online or Offline

Note: If the camera shows as "Offline," it may be due to any of the
following issues:
• the camera has lost connection to the power hub. Try bringing
the camera closer to reestablish connection.
1 • the camera battery is completely empty and needs charging.
• the power switch on the back of the camera is set to OFF.
2
3 Shows the current battery level (%).

4 Shows the wireless signal strength between the camera and the
3
power hub.
4 You can adjust the sensitivity level of the camera's motion
5
detection.
Please note, this setting is associated with the ‘Motion
Sensitivity’ setting found under the ‘PIR and Motion’ mode in the
5
Alarm menu of your MaxRanger4K system.

6 You can set up a motion detection mask for the camera to help
reduce false recordings. This feature enables you to specify
6 certain areas within the camera's field of view where motion
should be ignored. Any areas that are highlighted will be excluded
from detection. Additionally, this helps conserve battery power by
7 preventing the camera from needlessly triggering and recording
video. Refer to "Motion Detection Mask" on page 32 for more
details.
8
7 You can toggle on or off the camera's built-in spotlights when an
event is detected during night time.

9 8 You can toggle on or off the camera's built-in siren when an event
is detected. Note: Please exercise discretion and good judgment
when deciding to activate the siren, and ensure compliance with
all local noise regulations.

9 Tap to unpair the camera from the MaxRanger4K system.

28
WI-FI CAMERA SETTINGS

The settings available vary depending on the device and will only appear
if the feature is supported.

1 The name of the camera. You can tap to change it.

Shows the connection status of the camera:

2 • Connected
• Disconnected
Note: If the device is "Disconnected", check your Wi-Fi/internet connection
and the device's battery level/power connection. You can try re-establishing
the connection by tapping .
1 Shows the current battery level (%) and the charging status when the
3 camera is connected to the USB power charger or Swann solar panel.
Shows the name (SSID) and signal strength of the Wi-Fi network the
2
4 camera is currently connected to. The signal strength is represented as
a percentage, and the closer the camera is to your Wi-Fi router or access
point, the higher the percentage and the more reliable and faster the
wireless connection between devices. A camera located far from the router
3
or access point, without a strong wireless connection, may drop off the
network from time to time, resulting in problems with video streaming.
If you have multiple Wi-Fi networks in your home, you can tap to change
4 the Wi-Fi connection. For more information, see "Changing the Camera's
Wi-Fi Network" on page 39. Note that for the best video streaming
performance, you should always connect your camera to the Wi-Fi access
point or extender nearest to it.
5
Shows the timezone of the camera. The date and time stamp of camera
5 recordings will be based on the timezone you've selected. You can tap
to change the timezone. Timezone is based on Universal Coordinated Time
6
(UTC), and options range from UTC -12:00 to UTC +14:00.

Shows the current date format displayed in the camera recordings. You can
6 tap to change the date format. Options available: MM/DD/YYYY, YYYY/
7
MM/DD, DD/MM/YYYY

7 You can access recordings stored on the camera's local microSD card.

You can adjust the camera's audio and video settings such as the video
8 stream quality, video orientation, microphone volume, and speaker volume.
8
See "Camera Settings" on page 30.

You can adjust the camera's detection settings such as the motion and
9 9 person detection sensitivity, sleep period, and siren duration. See "Detection
Settings" on page 31.
10
You can set up a motion detection mask for the camera to help reduce
10 false recordings. This feature enables you to specify certain areas within
the camera's field of view where motion should be ignored. By configuring
11 the motion detection mask, you can ensure that the camera only detects
motion in the desired areas, thus minimizing false alarms and improving
overall detection accuracy. See "Motion Detection Mask" on page 32.
12
You can perform general maintenance such as rebooting the camera,
11 resetting camera settings, formatting internal storage, and factory reset.
There is also the option to remove the camera from your Swann Security
account. See "System Settings" on page 34.
13 You can view technical information about the camera such as the model
12 code, firmware version, installation date, MAC address, and Wi-Fi IP
address.

13 You can set up and manage face recognition profiles on the camera. See
"Face Recognition" on page 33.
14 This setting is enabled by default to optimize power consumption, which
14 helps prolong the camera's battery life. Disabling this setting may result in
faster performance but will also lead to higher battery drain.

29
WI-FI CAMERA SETTINGS

Camera Settings

The settings available vary depending on the device and will only
10
appear if the feature is supported.

1 Select the live view quality. If you find that it's taking a while for
the camera live view to stream, it is usually due to slow internet
speed on your phone, caused by poor Wi-Fi or cellular coverage, or
limited home internet bandwidth. Additionally, concurrent video
streaming activities on your Wi-Fi network can cause congestion,
which can affect your internet upload and download speeds.
To improve loading times and ensure smoother video streaming,
try using the Low setting.
Note: This setting does not affect the video quality of camera
1 events which are always recorded in HD.

2 Select the mode according to where the camera is physically

located. If the camera is used in Indoor mode, you must set the
camera's environment to match with your country's electrical
frequency. This can help prevent video flicker caused by fluorescent
lights.
2 • 50Hz (Australia/UK)
• 60Hz (North America)

3 You can enable Color Night Vision, which disables the camera's
infrared LEDs, allowing the camera image to appear in color at
3
night when there is sufficient ambient lighting.

4 You can enable Mirror to horizontally reverse the orientation of the

camera's video display.

4 5 You can enable Flip to turn the camera's video display upside
down. This is useful if the camera has been mounted upside down.
5
6 Adjust the camera's microphone volume. The higher the
microphone volume, the more background noise the camera will
pick up. You can also mute the camera's microphone by sliding
the level all the way left to 0%.
6
7 Adjust the camera's speaker volume. You can also mute the
camera's speaker by sliding the level all the way left to 0%.

7 8 Select the camera's default live view layout —

Dual (both Pano and Zoom views), Pano, or Zoom, as shown below:

Dual live view layout example

Top - 180° Panoramic wide-angle view
Bottom - Zoom view (tracks movement
of detected person)
8

9 Lets you select the volume of the chime speaker linked to your
SwannBuddy Video Doorbell. You can completely turn the volume
off by selecting the Mute option.

9 10 Save any changes made to the camera settings.

30
WI-FI CAMERA SETTINGS

Detection Settings

7
The settings available vary depending on the device and will only appear
if the feature is supported.

1 MOTION DETECTION - Adjust the motion detection sensitivity level

of the camera for the current mode. To adjust the motion detection
sensitivity for other modes, go to the Modes tab screen instead.
• Higher sensitivity settings will increase the distance motion
events can be detected.
• Use lower settings to reduce detection range and minimize
unwanted recordings.
• Experiment with different sensitivity levels to find the setting
1
that works best for your specific needs.
• To disable motion detection, select Off.
• Selecting Max will disable any motion detection mask that has
been set up for the camera.

2 SLEEP PERIOD - Select the time that must elapse before the
camera can be triggered again by another motion activity.
Note: If you know that there's continuous activity happening around
the camera, such as someone mowing the grass in the backyard or
2 people walking in and out, it is recommended that you temporarily
set a longer sleep period. This will prevent unnecessary recordings
and conserve battery life.

3 PERSON DETECTION - Receive person detection alerts when the

camera detects the presence of a person during the motion event.
The higher the person detection sensitivity, the more sensitive
the camera is in distinguishing between human shapes and
3 other motion objects further away. Selecting Off turns off person
detection alerts.
Note: To receive person detection alerts, the Motion Detection
sensitivity setting (above) must not be set to Off.

4 LIGHT - Select how long the camera's spotlight/floodlight will stay

on when motion or sound is detected during night time.
Note: The camera's built-in night detection sensor, which reads
the ambient light levels, will automatically keep the spotlight/
floodlight off during daytime to conserve electricity and extend
4 their lifespan. You can manually turn the spotlight/floodlight on or
off via the camera's single live view screen during the daytime by
tapping the bulb icon.
SIREN - Select how long the camera's built-in siren will sound
5 when motion or sound is detected.
Note: Please exercise discretion and good judgment when
deciding to activate the siren. Make sure to comply with all local
5 noise regulations.

6 SOUND DETECTION - Adjust the sound detection sensitivity level

of the camera for the current mode. To adjust the sound detection
sensitivity for other modes, go to the Modes tab screen instead.
• The highest sensitivity level (Quietest) will detect most
ambient sounds—even the faintest of sounds such as
whispers or keyboard typing.
• The lowest sensitivity level (Loudest) will only detect very loud
noises like vacuum cleaners or smoke alarms.
6 • If you're getting too many sound detection alerts even on
the lowest sensitivity, try lowering the camera's microphone
volume level in Camera Settings > Audio > Mic Volume. This
will further reduce the camera's microphone sensitivity to
background noise.
• Since every home environment is unique, we recommend
experimenting with the sound detection sensitivity settings to
find out which works best for you.
• To disable sound detection, select Off.

7 Save any changes made to the detection settings.

31
WI-FI CAMERA SETTINGS

Motion Detection Mask

NOTE: THE MOTION DETECTION MASK FEATURE MAY NOT BE AVAILABLE ON ALL WI-FI CAMERA MODELS.
IMPORTANT: Please note that if the camera's motion detection sensitivity level is currently set to MAX, the Motion Detection
Mask set here will not take effect. To apply the Motion Detection Mask, ensure the camera's motion detection sensitivity level
is any level below MAX, such as CLOSE, MED or FAR. You can adjust the camera's motion detection sensitivity by going to the
Devices tab > [your camera] > Detection Settings or the Modes tab > Edit.

1 The Motion Detection Mask reduces unwanted motion triggers by excluding specific areas from detection. For
example, you can exclude nearby bushes or trees that sway in the wind, roads that are frequently traveled, or high
traffic areas. To create a mask, tap Add Mask, then use your finger to highlight the areas in the camera view that
you want to exclude from motion detection. Any areas highlighted in blue will be exempt from detection, and the
camera won't trigger and record video if movement is detected in those areas.

2 Tap Remove Mask then use your finger to erase currently highlighted areas of the camera view.

3 Tap Fill to highlight the entire camera view. This will exclude all areas from motion detection.

4 Tap Clear to completely remove all highlighted areas from the camera view.

5 Tap to save the Motion Detection Mask setting.

6 Tap to discard any changes and return to the previous screen.

32
WI-FI CAMERA SETTINGS

Face Recognition
NOTE: THE FACE RECOGNITION FEATURE IS ONLY AVAILABLE ON THE SWIFI-CAM WIRE-FREE SECURITY CAMERA.

1 The list of registered face recognition profiles is displayed here.

2 The Face Recognition video analytics feature uses profiles to represent individuals, such as family members.
Each profile will require enrollment of multiple face images (five different face views) of an individual that you
want the camera to recognize. When the camera detects and identifies an individual matching a profile, you'll
receive a Face Recognition alert notification from the app.
To register a new Face Recognition profile, tap on the "+ Add new face" button and follow the on-screen instructions
(as shown on the right figure) to capture the face images of the individual that you want to associate with the
profile. You can enter a name for the profile once all of the required face images have been taken.
NOTE:
• It is recommended to register the Face Recognition profiles at the camera location.
• Keep a distance of about 30cm to 70cm from the camera during the registration process.
• Ensure the face is centered and directly in front of the camera. The green dot that is displayed in the video
window indicates where the face should look towards.
• If glasses are worn, ensure the frame of the glasses does not obscure the eyes and there is no reflection from
the lens.
• If the individual occasionally switches between wearing glasses and not wearing glasses (for example,
contact lens may be worn), simply register two separate Face Recognition profiles (i.e., with and without
glasses) for the individual and name the profiles accordingly.
• To replace an existing Face Recognition profile, simply tap the profile and start the Face Recognition
registration process again.
• You can store up to 10 Face Recognition profiles on the camera.
• To enable the Face Recognition feature, the camera's Person Detection setting (on the Detection Settings
screen) must not be turned Off.
• Face recognition results may vary depending on many factors (distance, facial expressions, lighting, etc)

3 Remove all face recognition profiles from the camera.

33
SYSTEM SETTINGS

The settings available vary depending on the device and will only
appear if the function is supported.

1 Tap to reboot your camera. If you are having difficulties with

your camera, try rebooting it. A simple reboot can often fix
connectivity issues quickly.

2 Tap to format the microSD memory card installed on the camera,

which will permanently erase all recordings stored on it.

3 Tap to reset camera settings such as the name, timezone,

1 audio, video, and detection settings to default values.

4 Tap to reset the camera to factory defaults. This is usually only

necessary for troubleshooting. It isn’t something to do lightly
as it will format the internal memory/microSD card, wipe the
current Wi-Fi information, and return all of the camera settings
2
(name, timezone, etc) to factory defaults. If your camera is
already offline, you can factory reset the camera using the
physical Reset button located on the device. See "Factory
Resetting the Camera" on page 40.
3
5 Tap to run the troubleshooting tool to check and troubleshoot
problems with the device.

6 Tap to remove (unpair) the device from your Swann Security

4 account.
Note: For Wi-Fi cameras, this action will also result in the
deletion of all video clips stored in the cloud and on the
installed microSD memory card (if available).
5

34
WI-FI SENSOR / SIREN SETTINGS

The settings available vary depending on the device and will only
appear if the feature is supported.

1 The name of the device. You can tap to change it.

2 Shows the connection status of the device:

• Online
• Offline
Note: If the device is "Offline", check your Wi-Fi/internet connection
and the device's battery level. The device will automatically
reconnect to Wi-Fi once the network is restored.
1
3 Shows the name (SSID) of the Wi-Fi network the device is currently
connected to. If you have multiple Wi-Fi networks in your home,
you can tap to change the Wi-Fi connection.
2

4 You can change the settings for the siren such as the volume,
duration, and sound effect. See below for more information.
3
5 You have the option to remove (unpair) the device from your
Swann Security account. See "System Settings" on page 34.

6 You can view technical information about the device such as the
model code, firmware version, installation date, and IP address.

SIREN SETTINGS

4 You can adjust the siren volume by sliding to the level desired. To
1
mute the siren, slide the level all the way left to 0%. Note that even
when muted, the red and blue LED light ring will continue flashing.

2 You can set how long the siren will sound when the associated
device detects an event.

3 You can select the sound that the siren will play when it is triggered.

4 Save any changes made to the siren settings.

1

35
PERSONAL ALARM SETTINGS

1 The name of the Personal Alarm. You can tap to change it.

2 Shows the device status:

• Connected
• Disconnected
Note: If the device is "Disconnected", check your phone settings
to ensure that Bluetooth is turned on.

3 Shows the current battery level (%).

1 You can enter Test Mode at any time to familiarize yourself with
4
how your Personal Alarm works without risking false alarms.
Triggering the Personal Alarm during the test mode will result in
2
either:
• A test SMS sent to your emergency
contact, or
3
• (Only available to ActiveResponse
plan subscribers) A test alarm sent
to the professional monitoring center.
You will receive a call to validate the
test alarm. Please ensure you have
4 your personal 4-digit pin code ready
for identity verification. You can
manage your pin code in the App
5
Menu > Profile. (See "Updating your
Swann Security Account Profile" on page 38.)
6

5 You can manage the details of your emergency contacts,

7 including their 4-digit pin code (this option is only available to
ActiveResponse plan subscribers).
Note: Be sure to inform your designated contacts about their
4-digit pin code, which will be used to verify their identity when
the monitoring center calls — simply tap Share .

10 (Free plan)

(ActiveResponse subscribers)

6 (Only available to ActiveResponse plan subscribers) If your keys

are attached to the Personal Alarm, you can easily locate them if
they have been misplaced. For example, If you have your phone,
but don't know where your keys are, you can toggle 'Find My Keys'
on to make the Personal Alarm emit the siren.

7 You can toggle 'Disconnection Alert' on or off. When this is

In addition to professional monitoring, the enabled, your Personal Alarm will emit a 20-second beep when it's
ActiveResponse plan allows you to locate out of Bluetooth range of your phone. This feature is useful if you
misplaced keys and designate up to five want to ensure that your Personal Alarm always stays with you
emergency contacts. To learn more about when you leave the house.
the benefits and to subscribe, navigate to the
App Menu > Secure+ Plans. 8 You can unpair the Personal Alarm from your Swann Security
account. For example, if you plan to give it away to a family
member, you will need to unpair it first.

9 You can view technical information about the Personal Alarm

such as the firmware version and installation date.

10 You can display the help overlay explaining how to use the
Personal Alarm and what the 'Disconnection Alert' feature does.

36
Appendix
UPDATING YOUR SWANN SECURITY ACCOUNT PROFILE

You can update your Swann Security account profile information at any time. Tap App Menu > Profile.

1 Tap to update the name associated with your Swann Security account.

2 Tap to change your Swann Security account login password.

3 Tap to change your timezone.

4 Enable this option if you would like to receive the latest information about product and offers from Swann.

5 (Only available to ActiveResponse plan subscribers) Tap to manage and update your personal information,
such as your mobile number and personal 4-digit pin code. These information will be used by the professional
monitoring center to contact and verify your identity in the event of an emergency.

6 Tap to update your address.

7 Tap to update the details of your emergency contacts, including their 4-digit pin code (this option is only
available to ActiveResponse plan subscribers). Remember to tap the Save button after making any changes.

8 Tap to delete all cloud recordings stored in your Swann Security account. Before proceeding, ensure you have
saved a copy of any cloud recording you want to keep via the Playback tab, as deleted cloud recordings cannot be
recovered.

9 Tap to delete your Swann Security account. A confirmation link will be sent to your registered email address.
Open the link to confirm that you want to permanently delete your Swann Security account.

38
CHANGING THE CAMERA'S WI-FI NETWORK

You can easily change the Wi-Fi network that your camera is using, if your home has multiple Wi-Fi access points or if
you have installed a new router.
1. Tap the Devices tab > Select your camera > Wi-Fi SSID .

2. Tap PAIR on the Change Network confirmation box that is displayed.

If your previous Wi-Fi network has been disconnected and the

camera is no longer online, simply go to App Menu > Pair Device
and follow the on-screen instructions to pair the camera to the new
Wi-Fi network.

3. Follow the on-screen instructions to pair your camera to the new Wi-Fi network.

39
FACTORY RESETTING THE CAMERA

Factory resetting your camera is usually only necessary for troubleshooting. It isn’t something to do lightly as it
will format the internal memory/microSD card (i.e., erase all locally stored clips), wipe the current Wi-Fi pairing
information, and return all of the camera settings to the original factory defaults.
Note: Factory resetting your camera does not remove (unpair) it from your Swann Security account. If you're giving
your camera to somebody else, you can remove the device from your account via the Advanced Settings screen.
Depending on whether your camera status is online or offline, you can perform a factory reset via the Factory Reset
button in the app or the physical Reset/Pair button located on the camera.

METHOD A - VIA SYSTEM SETTINGS (IF CAMERA STATUS IS ONLINE)

1. Tap the Devices tab > Select your camera > System Settings.

2. Tap Factory Reset then tap the Confirm button on the confirmation box that is displayed.

The camera will reset to factory defaults and restart automatically. When factory reset is complete, the LED
indicator/ring on the camera will blink blue slowly to indicate that the camera is in pairing mode (on certain models,
you will also hear the device say "Ready for pairing").
IMPORTANT: After factory resetting your device, you'll have to pair it with your Wi-Fi network again. See "Pairing
the Device" on page 6.

—> SEE NEXT PAGE FOR METHOD B - VIA PHYSICAL RESET BUTTON

40
FACTORY RESETTING THE CAMERA

METHOD B - VIA PHYSICAL RESET BUTTON (IF CAMERA STATUS IS OFFLINE)

1. Locate the Reset, SET and/or Pair buttons (see below figures) on the camera. Make sure the camera is plugged into the
power supply or USB charger.

SWIFI-XTRCAM SWIFI-BUDDY SWIFI-CORECAM/COREPRO

SET Button SET Button RST (pinhole)

Button
RST (pinhole) Reset Button
Button

SWIFI-2KOCAM/SPOTCAM SWIFI-FLOCAM SWIFI-4KFLOCAM

Reset Button
Reset Button
Reset Button

SWIFI-CAM SWIFI-FOURTIFY4 SWIFI-TRACKCAM

Reset Button Pair Button

Reset Button

SWIFI-2KICAM SWIFI-PTCAM2 SWIFI-ALERTCAM

Reset Button Reset Button

Reset Button

—> CONTINUED NEXT PAGE

41
FACTORY RESETTING THE CAMERA

2. Find the factory reset procedures for your device below:

2a. For (SWIFI-2KICAM/2KOCAM/ALERTCAM/SPOTCAM/4KFLOCAM/FLOCAM/TRACKCAM/PTCAM2 models)
Press and hold the Reset button for 20 seconds until the blue LED indicator on the camera turns off. Release the Reset
button. The camera will start the factory reset process which can take up to 2 minutes.
2b. For (SWIFI-XTRCAM) / (SWIFI-BUDDY)
Press and hold the SET and RST buttons simultaneously, then release the RST button and continue holding the SET
button until the LED starts blinking red. Release the SET button. The camera will start the factory reset process which can
take up to 2 minutes.
2c. For (SWIFI-CORECAM/COREPRO)
Make sure the Power switch is in the ON position. Press and hold the Reset button (for about 10 seconds) until the LED
indicator on the camera turns off. Release the Reset button. The camera will start the factory reset process which can
take up to 2 minutes.
2d. For (SWIFI-FOURTIFY4)
Press and hold the Reset button for 10 seconds. Release the Reset button. You'll hear the camera say "Restore factory
settings and format SD card". The camera will start the factory reset process which can take up to 2 minutes.
2e. For (SWIFI-CAM)
Press and hold the Reset and Pair buttons simultaneously, then release the Reset button and continue to hold only the
Pair button for another 35 seconds. Release the Pair button. The camera will start the factory reset process which can
take up to 2 minutes.
3. When factory reset is complete, the LED indicator/ring on the camera will blink blue slowly to indicate that it is in pairing
mode (on certain models, you will also hear the device say "Ready for pairing").
IMPORTANT: After you factory reset your device, you'll have to pair it with your Wi-Fi network again. See "Pairing the
Device" on page 6.

42
FINDING YOUR CCTV SYSTEM PASSWORD

You can easily find the password for any DVR/NVR associated with your Swann Security account. This can be
particularly helpful when you need to log into your DVR/NVR locally but have forgotten the password.

1. Tap the Devices tab > Select your DVR/NVR.

2. Tap the icon in the Password field. This will trigger a security challenge on your phone.

3. Depending on the type of screen lock you have set on your phone, you'll be prompted to enter the pin, pattern or
password. This is to make sure that it is actually you who is wanting to view the stored password.
Note: If your phone does not have a screen lock set up, you'll be prompted to enter your Swann Security account
password instead.
4. Your DVR/NVR password is revealed in the Password field.

43
VIEWING SAVED RECORDINGS

You can view and manage your saved camera recordings.

1. From the app menu, tap Saved Playbacks.

2. Tap SAVED PLAYBACKS to view camera event recordings that you have downloaded (from cloud/local microSD
storage) to your phone.

• Tap the video thumbnail of the recording to start playback.

• To delete a recording, tap the icon of the recording then tap the Delete button that appears on the bottom of the
screen. You can also select multiple recordings for deletion after tapping the icon.
• Tap LIVE RECORDINGS to display recordings that were manually captured from the live view of the camera and
stored on your phone storage. Please note that this is applicable to certain models only (i.e., If you can't find the
manual recording here, try checking the Playback tab.)

44
FAQS: GENERAL

I have forgotten my Swann Security account password. How do I reset it?

Tap the 'Forgot Password' link on the Sign In screen of the Swann Security app and submit the email address that you
used to create your account. You'll shortly receive an email with instructions on how to reset your account password.

Can I access my devices with another phone?

Yes. Just install the Swann Security app on your other phone and sign in using the same Swann Security account
credentials. For privacy, make sure to sign out of the app on any secondary devices before switching back to your
primary phone.

Can I register my devices to another Swann Security account?

A device can be registered to a single Swann Security account only. If you want to register the device to a new
account (for example, if you want to give the device to a friend), you'll first need to remove the device (i.e., unpair)
from your account. Once removed, the device can be registered to another Swann Security account.

Where is my device's ID?

For CCTV systems (DVR/NVR): The device's ID is listed on a sticker located on the top or bottom of the device.
For SWIFI cameras: The device's ID (or MAC Address) is listed on a sticker located on the back, bottom or base of the
device.
If the device is already paired to your account, you can find the device's ID in the app: Devices tab > [select the device] >
About Device.

Will I be able to stream live video if I'm travelling overseas?

As long as your mobile phone and the Swann Security devices are connected to the internet, you can conveniently
check in on your devices via the Swann Security app from anywhere in the world.

Why is the live video stream slow to load?

Camera streaming issues may be caused by any of the following:
• Poor internet/Wi-Fi connection is the most common reasons resulting in streaming issues. Test your internet
speed at speedtest.net. We recommend internet speeds of at least 2Mbps (upload speed per camera, 4Mbps for
4K camera models) for optimal streaming performance. You can also install a Wi-Fi extender to improve the Wi-Fi
coverage throughout your home and ensure the camera receives a strong Wi-Fi signal where it is located.
• Limited internet bandwidth at home, for example, other video streaming services running at the same time on
your network can cause congestion slowing down the internet upload and download speeds. As a general rule,
the more devices you have connected to your Wi-Fi router, the more internet bandwidth you'll need. Contact your
Internet Service Provider and ask about upgrading your plan to get more bandwidth.

Why have I stopped receiving notifications on my phone?

• The Swann Security app is not running in the background. If you recently restarted your phone, make sure to
open the Swann Security app again.
• Check that the 'Do Not Disturb' toggle in the Activities tab of the app has not been enabled, as this will suppress
all push notifications from the Swann Security app.
• Most Android smartphones have battery optimization features to make your device last longer. Unfortunately,
these features often involve limiting app activity in the background, including putting apps to sleep to conserve
battery. As a consequence, you may experience delayed or missed push notifications from the Swann Security
app when 'optimization' has been applied to it. You can set unrestricted access for any app you find is shutting
down or not working in the background without reason. Doing this will allow the app run in the background
without interference, no matter how much battery it takes up. Follow the steps below to set unrestricted access
for the Swann Security app (this example is based on a Samsung phone running Android 13. Other phone models
will have similar steps, consult your phone's user guide for information on how to disable battery optimization
for apps)
1. Go to your phone's Settings > Apps.
2. Scroll down the apps list and find the Swann Security app, then tap on it.
3. Tap Battery.
4. Change from 'Optimized' to 'Unrestricted'.

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FAQS: WI-FI CAMERAS

Can I use my camera without an internet connection?

No, your camera requires a Wi-Fi network connection with internet access so you can stream live video to your
phone and manage the camera's settings.

I cannot connect the camera to my Wi-Fi network. How do I fix this?

• Make sure the Wi-Fi network that you want the camera to join is not an unencrypted (open) network or 5GHz band
network.
• Test your Wi-Fi network with other devices such as smart TV to make sure it is operating properly. Bring your
phone to the location where your camera will be installed and check the Wi-Fi icon on your phone—at least 2
bars is recommended for the Wi-Fi signal to be considered reliable.
• Wi-Fi quality can vary significantly at different locations around the home due to environmental factors such as
home construction type (e.g., metal objects are generally known to block Wi-Fi signals. A camera mounted on a
metal surface may experience more Wi-Fi problems) and wireless interference from other electronic devices.
• If you're getting a weak Wi-Fi signal or can’t connect to Wi-Fi at the installation site, try moving your router closer
(to provide a stronger signal), installing a Wi-Fi extender (to increase signal coverage) or selecting another location
with better Wi-Fi coverage. Be mindful of the physical barriers located between the camera and router. Ideally, try
to place your camera within a clear line of sight to your router.
• The Wi-Fi connection may not be stable during pairing. Try moving the camera closer to your WI-Fi router.
• The Wi-Fi network password is case sensitive, so make sure to enter it exactly the same as it was created or as
found on your Wi-Fi router.
• Check whether your Wi-Fi router is using MAC filtering. MAC filtering provides an extra level of security by ensuring
that no unknown devices can connect to your Wi-Fi network without prior authorization. If you cannot disable MAC
filtering, you will need to add the camera’s MAC address to the router’s white-list of allowed devices. You can find
the camera's MAC address printed on a label at the bottom of the device.

Why is my camera offline?

Occasionally you might get a notification that your camera is offline. When your camera can't be reached by the
Swann Security server, you'll get a notification that it is offline. This could mean your internet is down, the internet
connection between your camera and our server is unstable, or your camera has been moved out of range from your
Wi-Fi router. Normally, your camera should come back online by itself once your internet access is available again.
If your camera stays offline for an extended period of time, try turning the power to the camera off for 10 seconds
before turning it back on. You might also want to make sure that your internet connection is working properly. You
can try rebooting your Wi-Fi router to resolve any network connectivity issue.

Why am I getting false motion alerts?

Moving cars, passersby, direct sunlight or reflection may cause unwanted motion detection. To minimize false
motion detections, adjust the camera angle slightly downward and ensure the field of view is focused only on
the immediate area of concern and excludes as much background activity as possible. If placed outdoors, avoid
locations where your camera will be directly exposed to sunlight during the day. Also, take note of shiny surfaces in
the vicinity, such as house or car windows, which can reflect sunlight and trigger your camera's motion sensor. You
can also try lowering the motion detection sensitivity in the camera's Detection Settings to suit the environment.

Does my camera still record events if the internet/Wi-Fi connection is down?

Your camera will continue to detect and record events to its internal memory or local microSD card even if your
home Wi-Fi network or internet connection is experiencing issues, as long as your camera remains powered. Once
your camera comes back online, it will attempt to upload any event clips recorded during the downtime to your cloud
storage which you can later view in the Playback tab.

If I set my camera's live view quality to Low, will it also affect the video quality of event recordings?
No, event recordings will always be captured in the highest camera resolution available.

(Continued on the next page)

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FAQS: WI-FI CAMERAS

(For Battery-powered cameras) What can I do to maximize the battery performance on my camera?
Here are some simple and practical tips to get more battery life out of your camera:
• Make sure your camera’s firmware is the latest version.
• Your camera will last longer when you stream at a lower resolution. The fewer pixels that your camera has to
stream, the less power it uses.
• Lower the motion sensor sensitivity or turn off motion detection to conserve battery life when activity
monitoring is not needed.
• Make sure your camera is properly positioned to eliminate any false motion triggering. The more events the
camera records, the faster the battery life will drain.
• As a general rule, the nearer your camera is to your router, the better the wireless connection quality and battery
performance. Your camera will work harder and use more power trying to maintain wireless connection the
further it is away from your router. Consider installing a Wi-Fi range extender if your camera has poor Wi-Fi
reception where it is located.
• Your camera can operate over a wide temperature range, however, in freezing conditions, the battery discharges
more quickly and will not hold a charge for as long as it normally would in more moderate climates.

How far back can I access my camera's cloud recordings?

Note: Please check the product specifications to find out if the cloud storage feature is available for your camera.
For Wi-Fi cameras with cloud storage, event recordings displayed on the Playback tab will be available for the length
of time determined by the cloud subscription plan associated with the camera. To find out more about the cloud
storage subscription plans available for your cameras, go to App Menu > Secure+ Plans.

Can I disable the siren so it doesn’t sound when my camera is triggered?

Yes, you can easily set your camera not to activate its built-in siren when an motion is detected. Go to Devices tab >
Select the camera > Detection Settings, and under the Siren setting, select OFF.

How long is a camera event clip?

Event clips can be as short as 10 seconds and up to 1 minute in length, depending on how long the sound or motion
activity lasts. The camera will begin recording an event when sound or motion is first detected, and continue to
record until there is completely no sound or motion. If the camera continues to detect sound or motion for longer
than a minute, a new recording will be created as a separate event in the camera's event history.

How long does it take for camera recordings to appear on the Playback tab?
This can be highly variable depending on the video size (the longer the recording, the larger the size) and the signal
strength of your Wi-Fi network. In normal circumstances, the clip of an event should be displayed on the Playback
tab a few minutes after it has been recorded. Try tapping in the Playback tab screen to refresh the video history.

Why doesn't the camera event clip have sound?

Make sure that the camera's microphone volume setting is not turned OFF or the volume level set too low—the
camera will not be able to pick up any sound in the background when it is recording the event.

(For devices with local microSD card storage feature) Can my camera record events without a microSD card
installed?
No. The camera requires a microSD card to be installed. If the camera doesn't have a microSD card installed, it can
still detect events but it will not be able to record video. The camera will also not be able to download and perform
firmware updates without a microSD card.

(For devices with local microSD card storage feature) Why has my camera stopped recording events?
If you’ve recently removed your microSD card from the camera (for example, to copy files to your computer) and then
re-inserted the card, the camera might not have recognized and mounted the microSD card properly. Try restarting
your camera. From the app, go the Devices tab > Select the camera > System Settings, and tap Reboot. If you have
inserted a new microSD card, make sure to format the card first (System Settings > Format)

(For devices with local microSD card storage feature) What is the maximum microSD card size that can be used?
The maximum microSD card size supported is generally 128GB (class 10 or higher recommended). Check your camera
packaging for exact specifications.

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TROUBLESHOOTING: PAIRING ISSUES

If you're having trouble pairing your device with the Swann Security app, here are some tips that can help you fix the issue.
Note: Screenshots shown are for illustration purposes only and may be subject to change as improvements are made to the app.

• PAIRING ERROR - "COULDN'T CONNECT. CHECK YOUR NETWORK CONNECTION AND TRY AGAIN"

• Make sure that the camera is in pairing mode—the LED indicator on the camera will be
blinking blue slowly. If the camera is not in pairing mode yet, the app will not be able to
connect to the camera's Wi-Fi hotspot (a unique Wi-Fi network broadcasted by the camera
device itself) and continue the pairing process.
• To enable pairing mode which temporarily activates the camera's Wi-Fi hotspot, simply
follow the in-app instructions. In most cases, you will just need to press and hold the
camera's Pair or Reset/RST button until the LED indicator starts blinking blue.

• PAIRING ERROR - "FAILED TO CONNECT TO DEVICE"

• On certain Android devices, there might be network policies that prevent the Swann
Security app from connecting to the camera's Wi-Fi hotspot (a unique Wi-Fi network
broadcasted by the camera device itself) automatically.
To fix this issue, tap "Go to Settings" and manually connect to the camera's Wi-Fi hotspot
from your phone's Wi-Fi Settings screen. The name of the hotspot will be something like
"Swann-SWIFI-XXXXXX". Once connected, wait for a notification to appear stating
"Internet may not be available". Tap "Keep Wi-Fi Connection" to ensure that your phone
remains connected to the camera's hotspot. Then return to the Swann Security app and
tap the Retry button to resume the pairing process.

• If the above tip didn't do the trick, you can try the following:
1. Reset the camera to factory settings. For information on how to factory reset the camera,
see "Factory Resetting the Camera" on page 40.
2. Restart your phone.
3. Open the Swann Security app and try pairing the camera again. Move the camera closer to
your phone to make sure that it's in range.

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TROUBLESHOOTING: PAIRING ISSUES

• PAIRING ERROR - "UNABLE TO VERIFY CONNECTIVITY"

• If the LED on the camera is blinking blue fast, this indicates the camera is having
issues connecting to your Wi-Fi network.
• Make sure your Wi-Fi network password is entered correctly. When entering the
password for the Preferred Wi-Fi, toggle the icon to show the password and make
sure you are entering it correctly. Wi-Fi passwords are case-sensitive, so check for
uppercase, lowercase and special characters.
• Make sure your Wi-Fi network uses 2.4GHz band (Not 5GHz). If your Wi-Fi router
broadcasts separate 2.4GHz and 5GHz networks, make sure you choose the 2.4GHz
network. If your router broadcasts the 5GHz network only, contact your Internet
Service Provider or refer to the router's user guide for information on how to set to
dual-band (2.4GHz/5GHz).
• Make sure the camera is within Wi-Fi range. Should you move the camera out of Wi-Fi
range after pairing, the camera will not be able to connect to Wi-Fi. Also, if you don't
have a strong connection, push notifications from the camera can be delayed as a
result. To check Wi-Fi signal strength, connect your phone to Wi-Fi where you plan to
install your camera and see if you get 2 bars of Wi-Fi signal or more. If the Wi-Fi signal
is too weak, try moving your router closer or consider installing a Wi-Fi range extender.
• Test your internet speed at www.speedtest.net. We recommend internet speeds of at
least 2Mbps (upload speed per camera, 4Mbps for 4K camera models).

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TECHNICAL SUPPORT

If you need further assistance, you can get in touch with us through the app's built-in support feature.

1. From the app menu, tap Support.

2. Choose from one of the following options:

A• Open the link to the Swann Help Center website where you can find the latest product FAQs, video tutorials, pairing guides,
and more.
•
B Call Swann Tech Support. Please have your unique 8-digit support code displayed on the screen ready. This will enable our
support agent to quickly identify your Swann Security account and assist you in troubleshooting your device.
Note that, the Swann Security app will ask for call permission, ensure you select Allow.

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The content in this manual is for information purposes only and is subject to change without notice. While
every effort is made to ensure that this manual is accurate and complete at the time of publication, no liability
is assumed for any errors and omissions that may have occurred. For the latest version of this user manual,
please visit: support.swann.com

Google, Android, and Google Play are trademarks of Google Inc.

Swann Security Android App: Version 4

© 2024 Swann Communications

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