WEB LOADING
TOOL
Prepaid Account Number
Cignal Reload ×
Pin
Dec 9 2024 11:19AM: Your load
request has been confirmed.
Account number 103006692 will be
loaded with the entered PIN
33870462899459 shortly.
Generate New Image
Please type the text from the image
SUBMIT
FREQUENTLY ASKED QUESTIONS
What is the Cignal Web Loading Tool?
The Cignal Web Loading Tool is a self-
service online loading facility that will
credit purchased load to the enrolled
Prepaid account.
Who can use this?
This can be used by Cignal Prepaid
Subscribers who purchased (unused)
Cignal Reload Cards and e-Pins. This is
also available to SatLite subscribers who
purchased (unused) SatLite Reload Cards
and e-Pins.
How do I use the Cignal Web Loading
Tool?
Step 1: Input your Prepaid Account
Number on the Grst box.
Step 2: Input the PIN from your Cignal
Reload Card or the e-Pin provided.
Step 3: Input the text from the image.
Step 4: Click submit and wait for the
conGrmation message to pop-up.
Where do I purchase Cignal Reload Cards
or e-Pins?
You may purchase Cignal Reload Cards in
any of our authorized dealers near you.
For e-Pins, you may refer to the table
below:
Load Remittance Online (via
Retailers and Centers App)
Bills Pay
Bayad Center M. Lhuillier GCash
Load Central Cebuana Shopee
Lhuillier
Smart Load Lazada
Retailers Western
MegaPay
Union
Mercury Drug
(via Palawan
Touchpay) Pawnshop
Muenchen True Money
(Cignal &
SatLite)
Teleprenuer
(Cignal &
SatLite)
Posible.Net
Where do I Ond my account number?
Just look for your CCA number which is
located at the bottom of your set-top box.
For boxes with a SMART CARD gently pull
out your SMART CARD from the set-top
box and check the backside of the card.
When you have located your CCA No. or
SMART CARD number use only a
SMART/TNT/Sun subscriber SIM and Text
CIGNAL SC <12-digit CCA or smart card
number> to 5353 and a reply message will
give you your prepaid account no.
Standard SMS rates apply.
What should I do if my reload was not
successful?
For failed loading transactions, please
contact CignalCare:
HOTLINE
GREATER MANILA AREA:
(02) 88-888-222
PROVINCIAL TOLL-FREE:
#88-222
WEBCHAT
http://care.cignal.tv/
MOBILE
Text Line: (4681)8222
Other Networks: 0919-1600-122
EMAIL
care@cignal.tv
ABOUT CIGNAL
Cignal TV was launched in 2009 and is currently the
country's premier DTH satellite provider. It transmits 134
channels including free-to-air, SD and HD channels to
household and commercial venues nationwide. It also
offers a mix of 17 audio channels and on-demand service
through pay-per-view channels. Cignal is owned by Cignal
TV, a subsidiary of MediaQuest Holdings, the media
partner of PLDT Group.
CONTACT US
Cignal Care Hotline
6AM-12MN, Everyday
Metro Manila Hotline: (02) 88-888-222
Provincial (Toll Free) Hotline: #88-222
8AM - 8PM, Everyday
Text Line: (4681) 8222
24/7
Live Chat
Cignal Sales Touchpoints
9AM - 6PM, Monday to Friday
Metro Manila Hotline: (02)8888-5555
Provincial (Toll-Free): #88-555
Text line: (4861) 8555 or 0919-160-2044
9AM - 6PM, Everyday
Email: sales@cignal.tv
TERMS OF USE
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