RELEASE NOTES 10.3.

0 | December 2017 | 3725-72100-001R2

Polycom® RealPresence® Resource Manager

Contents
What’s New in Release 10.3.0 ................................................................................................. 2
Release History ........................................................................................................................ 5
Security Updates .....................................................................................................................10
Products Tested with this Release ........................................................................................10
System Constraints and Limitations .....................................................................................13
Browser Requirements ...........................................................................................................16
Installation and Upgrade Notes..............................................................................................17
System Licenses .....................................................................................................................18
Resolved Issues ......................................................................................................................19
Known Limitations ..................................................................................................................19
Known Issues ..........................................................................................................................19
Get Help ...................................................................................................................................22
Copyright and Trademark Information ..................................................................................23

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What’s New in Release 10.3.0

Polycom® RealPresence® Resource Manager 10.3.0 includes the features and functionality of previous
releases and includes the following new features:
• Support for Polycom® Pano™
• Support for Selecting SMB Versions
• Support for Two New Log Streams
• Support for More Phone Configuration Profiles
• Dashboard Enhancements
• Sites Enhancements
• Adding Polycom VBP Automatically No Longer Supported

Support for Polycom® Pano™

The RealPresence Resource Manager system supports for dynamically managing Polycom® Pano™.
• Polycom Pano Provisioning Attributes
The following new provisioning attributes are supported for Pano in the Network Provisioning
Profiles:
 Enable Pano Updates via HTTP: Enable HTTP transfer for Pano software updates. If you
disable this option, HTTPS transfer is used for Pano updates. In this case, you need to install an
official certificate to allow HTTPS connection for Pano updates.
 Enable Pairing PIN: Select this check box to enable paring PIN for content sharing using the
Polycom Pano system. It is selected by default.
 Enable Polycom Cloud Service: Enable this option to allow the Polycom Pano system to be
provisioned by the Polcyom Cloud Service. It is not selected by default.
 Enable Software Updates by Polycom Cloud Service: This option is available only after you
select the Enable Polycom Cloud Service check box. Enable this option to allow the Polycom
Pano system software updates to be managed by the Polycom Cloud Service.
• Polycom Pano Monitor Status and Polycom Cloud Service Registration
After Pano is provisioned by the RealPresence Resource Manager system, you can check the
monitor status on the Endpoint > Monitor View page.
• Polycom Pano Software Updates
You can let the Polycom Cloud Service manage Pano updates by enabling the Enable Software
Updates by Polycom Cloud Service option.
If you use the RealPresence Resource Manager system to manage Polycom Pano updates, you
can select HTTP or HTTPS for Pano updates by selecting or clearing the Enable Pano Updates
via HTTP checkbox.
• Polycom Pano License Usage on the Dashboard (non-Polycom® RealPresence Clariti™)
The Audio and/or Content Endpoint Licenses pane displays the Pano license usage along with
phone license usage.

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Support for Selecting SMB Versions

When integrating with an enterprise directory, you can select an SMB version to connect with the domain
controller.
To select an SMB version:
1 Go to Admin > Directories > Enterprise Directory.
2 Select an SMB version from Select SMB to connect with the Domain Controller.
3 Click Update.

Support for Two New Log Streams

The /var/log/secure and /var/log/audit.log log streams are supported. You can store the new
system logs only on a remote syslog server. Go to the Admin > Maintenance > Log Settings page to
configure the remote servers.

Support for More Phone Configuration Profiles

This release supports new Polycom standard phone configuration profiles. After you upgrade your system
to 10.3, you see the new configuration profiles on the Endpoint > Phone Management > Configuration
Profiles page.

Dashboard Enhancements
The Dashboard has the following enhancements:
• Users pane: Displays the number of total users and rooms.
• Endpoint Number pane: Displays the total endpoint number and online endpoint number.
• Today’s Adhoc Conferences pane: Displays the number of total and ongoing Adhoc conferences.
• Today’s Scheduled Conferences pane: Displays the number of total and ongoing scheduled
conferences.
• Endpoint Type pane: Displays the number of each endpoint type.
• Video Endpoint License Number pane (non-Polycom RealPresence Clariti): Displays the number
of total and free video endpoint licenses.
• Audio and/or Content Endpoint License Number pane (non-Polycom RealPresence Clariti):
displays the number of total and free audio and content endpoint licenses.

Sites Enhancements
The Network Topology > Sites page can display up to 1000 sites. For audio users, you can apply
different configuration profiles to different sites when you provision.
You can search sites by entering a site name in the Search field on the top-right corner of the page.

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If there are more than 500 sites, the system does not display the Dashboard > Site Map pane
and the Site Topology map. The Site-Links, Site-to-Site Exclusions, Network Clouds,
Territories, Reports > Site Statistics, Reports > Site-Links Statistics, and RealPresence
DMA integration are not supported.

Adding Polycom VBP Automatically No Longer

Supported
Adding Polycom VBP devices via Polycom DMA is no longer supported.

To view the latest Polycom product documentation, visit Polycom Support.

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Release History
This following table lists the release history of RealPresence Resource Manager.

Release History

Release API System Release Features

Release Date

10.3.0 3.2.3 CentOS December • Support for Polycom® Pano™

6.9 2017 • Support for Selecting SMB Versions
Postgres
9.5.9 • Support for Two New Log Streams
OpenJDK • Support for More Phone Configuration Profiles
1.8.0.151 • Dashboard Enhancements
• Sites Enhancements
• Adding Polycom VBP Automatically No Longer
Supported

10.2.0 3.2.3 CentOS October • Video Endpoint and Audio Phones License
6.9 2017 Enhancement (Non-Polycom® RealPresence
Postgres Clariti™)
9.5.6
• Filter Enhancements
OpenJDK
1.8.0.121 • Support for User Defined Attributes in CSV File
• Assign Auto-Added Phones to Default Endpoint
Groups
• Support for More Phone Configuration Profiles
• Phone Software Updates Enhancements
• Support for Uploading Phone Configuration Files
• Support for Updating Endpoint Model Definition
• Disk Space Usage Notice for Phone Software
Updates and Resource Files
• Support for New Devices
• Polycom® Concierge No Longer Supported

10.1.0 3.2.3 CentOS April 2017 • Enhanced Audio Phone Management

6.9 • Pre-defined Domain and Password for Software
Postgres Endpoints Control
9.5.6
OpenJDK • Support for Guest Book Filter
1.8.0.121 • Support for Manually Updating Endpoint Name
• Support for Standalone RealPresence Platform
Director Migration
• Support for New Network Devices for Remote Alert
Profile
• Support for New Devices

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Release API System Release Features

Release Date

10.0.1 3.2.2 CentOS October • Resolved some known issues.

6.6 2016 • Support for Polycom Rack Server 230.
Postgres
9.3
OpenJDK
1.8.0.45

10.0.0 3.2.2 CentOS August 2016 • Unified Management of RealPresence Clariti Video
6.6 Infrastructure
Postgres • New HTML5 Look and Feel
9.3
OpenJDK • Support for Selectable Provisioning for
1.8.0.45 RealPresence Group Series
• Improved Conference Scheduling and Monitoring
Interface
• Support for Security Baselines
• Support for USB Deployment (Appliance Only)
• API Change: the changed API is
*plcm_user_role*. The length of the *description*
parameter has been increased from 120 characters
to 240 characters.

9.0.1 3.2.1 CentOS March 2016 • Support for the RealPresence Clariti solution.
6.6 • Enhancements for pooled conferences.
Postgres
9.3
OpenJDK
1.8.0.45

9.0.0 3.2.0 CentOS December • Support for new Polycom endpoints and
6.6 2015 peripherals.
Postgres  RealPresence Centro system
9.3
 RealPresence Touch Control
OpenJDK
1.8.0.45  RealPresence Debut
 Polycom OTX Studio
 Polycom RealPresence Trio
• Support for Polycom Concierge features.
• Support for monitoring WebRTC conference
participants.
• Support for zero-touch provisioning of
RealPresence Debut.
• Support for easier upgrade of redundant systems.

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Release API System Release Features

Release Date

8.4.1 2.7.1 CentOS September • Resolved some known issues.

6.6 2015
Postgres
9.3
OpenJDK
1.8.0.45

8.4.0 2.7.1 CentOS June 2015 • Support for the RealPresence Group Series 310
6.6 • Subnet overlapping is allowed when creating site
Postgres topology.
9.3
• Support for Additional Direct Conference Template
OpenJDK
Parameters
1.8.0.45
• Calendar Proxy support for RealPresence Group
Series and Polycom HDX systems.
• Configurable passcode for Anytime conferences.
• Limitations in license reclamation for RealPresence
Desktop, RealPresence Mobile and CMA Desktop.
• Virtual edition now supports geographic
redundancy.
• Allow mid-string searches for non-LDAP users.
• Add encryption license for Presence and Chat
(XMPP).
• Virtual edition now supports Microsoft Hyper-V.
• Enhanced phone management. More Polycom
phones and support for Cisco Unified
Communications Manager 10.x.
• Ability to enable sending usage data reports to
Polycom.

8.3.2 2.6.1 CentOS March 2015 • Resolves issues related to Active Directory
6.5 integrations.
Postgres
9.3
OpenJDK
1.8.0.25

8.3.1 2.6.1 CentOS March 2015 • Improved Pooled Conferences

6.5 • Ability to Sort the Conference Template List
Postgres
• Flexible Provisioning of IDs and Passwords
9.3
• Support for the Polycom Rack Server 220 (R220)
OpenJDK
1.8.0.25 • Default System Password Changed
• TLSv1.2 Support for Active Directory Connections
• Java Version Changed to OpenJDK
• API Changes
• Resolved some known issues.

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Release API System Release Features

Release Date

8.3 2.4.3 CentOS December • Improved certificate settings

6.5 2014
• Audio phone provisioning with Cisco Unified
Postgres Communications Manager
9.3
• Upgrade CentOS operating system
Java 7u51
• Improved Active Directory Integration
• Guest Book improvements
• Improved synchronization with endpoints registered
with the RealPresence DMA system
• Default password changed.

8.2.1 2.4.2 CentOS November • Bug fixes and performance enhancements.

6.3 2014
Postgres
9.2
Java 7u51

CentOS
8.2.0 2.4.1 July 2014 • Deploying RealPresence Resource Manager, Virtual
6.3
Edition with RealPresence Platform Director
Postgres
9.2 • Geographic Redundancy and Other Redundancy
Java 7u51 Enhancements
• Endpoint Management Enhancements
• Simplified Integration with the Polycom RealPresence
DMA System
• User Management Enhancements
• Usability changes.
• API documentation available on the RealPresence
Resource Manager system server.
• Resolved some known issues.

CentOS
8.1.1 2.2.0 April 2014 • Resolved some known issues.
6.3
Postgres
9.2
Java 7u21

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Release API System Release Features

Release Date

8.1.0 2.2.0 December • Support for system log management with an external
2013 syslog server.
• Ability to configure automatic system backups.
• Improved SNMP.
• More detailed status messages for redundancy
failover.
• Support for presence for RealPresence Desktop
endpoints.
• Support for the RealPresence Immersive Studio
systems.
• Increased flexibility to use Active Directory fields
when you auto-generate dial strings.
• Increased support for scheduled provisioning of Cisco
endpoints.
• Shorter conference passcodes are allowed.

8.0.1 2.0.1 October • Resolved some known issues.

2013

8.0 2.0.1 August 2013 • Rule-based dynamic provisioning.

• Re-organization of menu system.
• Direct import and linking to MCU conference profiles.
• Support for SVC conferences.
• Integration with a Polycom RealPresence DMA
supercluster.
• Ability to auto-generate SIP URIs for dynamically-
managed endpoints.
• Increased security options.
• Support for IPv6 networks.
• Support for Polycom MGC systems.
• Performance enhancements.
• Better license reclamation for Polycom soft endpoints.

7.1.1 April 2013 • Associate billing codes with conferences.

• Support for RealPresence Collaboration Server 800s.

7.1 December • Support for RealPresence Group Series endpoints.

2012
• Dynamically-provisioned system and E.164 naming
schemes for endpoints.
• Access Control Lists for tighter dynamic-
management.
• Support for RealPresence Access Director systems.

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Release API System Release Features

Release Date

7.0 August 2012 • Initial Release.

• Runs on Linux-based operating system.
• Integration with Polycom RealPresence DMA
system.
• Full multi-tenancy support.

Security Updates
Please refer to the Polycom Security Center for information about known and resolved security
vulnerabilities.

Products Tested with this Release

The RealPresence Resource Manager systems are tested extensively with a wide range of products. The
following list is not a complete inventory of compatible equipment. It indicates the products that have been
tested for compatibility with this release.

Note: Polycom recommends that you upgrade your Polycom devices with the latest software
versions, as compatibility issues may already have been addressed by software updates. See the
Current Polycom Interoperability Matrix to match product and software versions.

Products Tested with this Release

Product Tested Versions

Hypervisor Environments for Virtual Editions

VMware® vSphere® Platform 5.5, 6.0, 6.5

Microsoft® Hyper-V® 2012 R2, 2016

Polycom Video Endpoints

Polycom® HDX® 3.1.11

Polycom® RealPresence Debut™ 1.3, 1.3.1

Polycom® RealPresence Centro™ 6.1.3, 6.1.4

Polycom® RealPresence® Group Series (300, 310, 6.1.3, 6.1.4

500, 550, and 700)

Polycom® CMA® Desktop (Windows and Mac) 5.2.5

Polycom® RealPresence® Mobile 3.8, 3.8.1

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Product Tested Versions

Polycom® RealPresence® Desktop 3.8, 3.8.1

Polycom® RealPresence Immersive Studio™ 6.1.3, 6.1.4

Polycom® RealPresence® OTX® Studio 6.1.3, 6.1.4

Polycom® VVX® 1500 5.5.3, 5.6.0

Polycom® CX5100 1.3.2

Polycom® CX5500 1.3.2

Endpoint Peripherals

Polycom® RealPresence Touch™ 2.1.3

Polycom® Touch Control 6.1.3

Polycom® EagleEye™ Producer 1.2.1.5

Polycom® EagleEye™ Director 2.2

Polycom® EagleEye™ Director II 1.1.0.23

Polycom Audio Phones

Polycom® Trio™ 8800 5.5.2

Polycom® Trio™ 8500 5.5.2

Polycom® Trio™ Visual+ 5.5.2

Polycom® SoundPoint® IP 300/450/560/650/670 4.0.13

Polycom® SoundStation® IP 5000/6000/7000 4.0.13

Polycom® SoundStation® Duo 4.0.13

Polycom® SoundStructure® VoIP Interface (with 4.0.13

VOIP card)

Polycom® VVX® 101/201 5.6.0

®
Polycom VVX® 300/301/310/311
Polycom® VVX® 400/401/410/411
Polycom® VVX® 500/501
Polycom® VVX® 600/601
Polycom® VVX® 1500

Polycom Content Endpoint

Polycom® Pano™ 1.1

Polycom Network Devices

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Product Tested Versions

Polycom® RealPresence® Collaboration Server, 8.7.4.1

Virtual Edition

Polycom® RealPresence® Collaboration Server 8.5

(RMX®) 1500/2000/4000 with MPMx

Polycom® RealPresence® Collaboration Server 8.7.4.1

(RMX®) 1800/2000/4000 with MPMrx

Polycom® RealPresence® DMA® 7000 6.4.1, 9.0

Polycom® RealPresence® Access Director™ 4.2.5.1

Polycom® VBP® 7301 14.7.3

Polycom® RealPresence® Web Suite 2.2

Polycom® RealPresence® Media Suite 2.8.2

Third Party Products

Acme Packet Net-Net Enterprise Session Director SCX6.3.0 MR-5 Patch 2 (Build 591)

Cisco Unified Communications Manager 10.5.2, 11.x

Lifesize® Express 200™ 4.7.22 (3)

Lifesize® Team 200™

Lifesize® Express 220™ 5.0.9 (2)

®
Lifesize Team 220™

Cisco TelePresence System 1700 MXP F9.3.4

PAL

Cisco TelePresence System Quick Set C20 7.3.7

Cisco 150 MXP L6.1

Cisco TelePresence System EX90 7.3.7

Cisco TelePresence System SX20 7.3.7

Cisco TelePresence MX200/MX300 7.3.7

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System Constraints and Limitations

The RealPresence Resource Manager system is available in either an Appliance Edition or a Virtual
Edition.
If your RealPresence Resource Manager system is licensed for more than 400 endpoints or over 20
network devices, the server you use must have 16 GB of RAM.
• If you are using a virtual edition, you will need to ensure that the system has enough RAM. You
will need to create a new virtual machine with the required 16 GB of RAM and at least 160 GB of
hard disk space.

• If you are using an Appliance Edition, you must use an R230 or R630 server. These servers
come with 16 GB RAM. The R220 and R610 servers can support a maximum of 400 endpoints.
See Polycom Server Replacement Migration Guide on how to change servers.

Appliance Edition
This version of RealPresence Resource Manager, Appliance Edition can be installed on the following
Polycom servers:
• Polycom Rack Server 630 (R630)
• Polycom Rack Server 620 (R620)
• Polycom Rack Server 230 (R230) — deployments with 400 endpoints or less
• Polycom Rack Server 220 (R220) — deployments with 400 endpoints or less

The maximum capabilities of the system differ according to which server you are using.

Maximum Capabilities for Polycom Rack Server

Capability Maximum for Polycom Rack Server Maximum for Polycom Rack Server
630 and 620 230 and 220

Users 250,000 2000

User Groups 1000 10

Areas No maximum No maximum

Video and Audio Endpoints Maximum number of licensed video Maximum number of licensed
endpoints (50,000). video endpoints (400).
Maximum number of managed audio Maximum number of managed
phones is 20000. audio phones is 400.
Recommended audio devices and Recommended number of mix of
video endpoints (mixed deployment) audio devices and video endpoints
is 10000 audio/10000 video. mixed deployment) is 200 audio/
200 video.

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Capability Maximum for Polycom Rack Server Maximum for Polycom Rack Server
630 and 620 230 and 220

Room entries No limit, but if the system has more No limit, but if the system has more
than 1000 room entries, it could than 400 room entries, it could
experience user interface experience user interface
performance issues. performance issues.

Site entries 500 500

Number of supported 50 20
instances/servers
Maximum number of images 5 5
The total size is under 8 GB. The total size is under 8 GB.
If the image number is more than 5 or If the image number is more than 5
the total size is larger than 8 GB, you or the total size is larger than 8 GB,
need to delete unused images. you need to delete unused images.

Number of integrated 1 1
RealPresence DMA systems
(or RealPresence DMA
superclusters)
Room entries No limit, but if the system has more No limit, but if the system has more
than 1000 room entries, it could than 400 room entries, it could
experience user interface experience user interface
performance issues. performance issues.

Site entries 500 500

Number of supported 50 20
instances/servers
Maximum number of images 5 5
The total size is under 8 GB. The total size is under 8 GB.
If the image number is more than 5 or If the image number is more than 5
the total size is larger than 8 GB, you or the total size is larger than 8 GB,
need to delete unused images. you need to delete unused images.

Number of integrated 1 1
RealPresence DMA systems
(or RealPresence DMA
superclusters)
Number of integrated MCUs No maximum No maximum

Maximum text message length 100 characters 100 characters

that can be sent to a hard
endpoint
Number of provisioning 2000 20
profiles
Number of provisioning rules 1200 20

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Capability Maximum for Polycom Rack Server Maximum for Polycom Rack Server
630 and 620 230 and 220

Number of displayed users in 500 500

the Users page

Number of tiers in Address 5 5

book

Number of Guest book entries 500 500

Number of User GUI login 50 with 10 sessions per user 10 with 10 sessions per user
sessions per system and
sessions per user

Calendar Connector proxy 200 RealPresence Group Series 10 RealPresence Group Series
connections systems and 1000 RealPresence systems and 100 RealPresence
Mobile and/or RealPresence Desktop Mobile and/or RealPresence
applications. Desktop applications.

Supported Cluster Configurations

The Appliance Edition supports a two-server redundant configuration only with certain server
combinations. The following table details which two-server local cluster configurations are supported:

Supported Two-Server Local Cluster Combinations

Polycom Rack Polycom Rack Polycom Rack Polycom Rack

Server 620 (R620) Server 630 (R630) Server 220 (R220) Server 230 (R230)

Polycom Rack Supported Not Supported Not Supported Not Supported

Server 620 (R620)

Polycom Rack Not Supported Supported Not Supported Not Supported

Server 630 (R630)

Polycom Rack Not Supported Not Supported Supported Supported

Server 220 (R220)

Polycom Rack Not Supported Not Supported Supported Supported

Server 230 (R230)

Virtual Edition
The RealPresence Resource Manager system is also available in an edition packaged for
VM-based deployment.
You can install RealPresence Resource Manager, Virtual Edition on the following VM-based
environments:
• VMware: 5.5, 6.0, 6.5

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• Microsoft Hyper-V: 2012 R2, 2016

Polycom supports mixed Hyper-V/VMware environments, but Polycom has not tested all configurations
and combinations.

Host Installation Guidelines

The following table describes the VM host recommended deployment settings for an instance of the
RealPresence Resource Manager, Virtual Edition system. It also shows the typical performance
capacities of that deployment.
If you upgrade your system from 9.0 to 10.0 and your server only has 8 GB of RAM, only 400 devices are
supported.

RealPresence Resource Manager Recommended Deployment Settings in a Virtual Environment

Component Deployment Settings

Virtual Cores 8

CPU 16000 MHz

Memory 16 GB

Storage 160GB

Performance Maximum number of licensed video endpoints 10000.

Maximum number of managed audio phones is 10000.

Recommended number of audio devices and video endpoints (mixed deployment) is
5000 audio/5000 video.

Because of differences in hardware and VM environments, the performance information is

provided for guidance purposes and does not represent a guarantee of any kind by Polycom.

Browser Requirements
Using one of the web browsers in the following table to administer a RealPresence Resource Manager system on
Windows PC is officially supported. Polycom recommends you to use Google Chrome™ for better user experience.

Browser Requirement

Browser Description

Microsoft Internet Explorer® Version 11.0

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Browser Description

Google Chrome™ Version 45.0 or later

Installation and Upgrade Notes

See the Polycom RealPresence Resource Manager Getting Started Guide for instructions on how to
install and license your product.
See the Polycom RealPresence Resource Manager Upgrade Guide for instructions on how to upgrade
your product.
Polycom delivers RealPresence Resource Manager system upgrades within major (for example, 8.0),
minor releases (for example, 8.x) and updates with maintenance releases (for example, 8.x.x).
If you are running a version prior to 8.0, you must sequentially apply every minor upgrade version until
you get to 8.0.
Customers running 8.0 and above can directly upgrade to the next minor version without worrying about
the maintenance updates in between. For example, you can upgrade directly from 8.2 > 8.3 or from 8.3
>8.4.
If you want to update to a maintenance release of the next minor release, you must first upgrade to the
next minor release and then update to the maintenance release. For example, if you want to upgrade
8.1.x to 8.2.1, you must upgrade to 8.2 first, then update to 8.2.1.
You must be running on either version 10.0.0 or 10.0.1 to upgrade to 10.1.
Polycom supports the following upgrade and migration paths for RealPresence Resource Manager
system.

Upgrade and Migration Paths for Existing RealPresence Resource Manager installations

Current Intermediate Intermediate Intermediate Intermediate Intermediate Final

Version Upgrade Upgrade Upgrade Upgrade Upgrade Upgrade

8.0.x 8.1 8.2 8.3 8.4 9.0 9.0.1

8.2.x 8.3 8.4 9.0 9.0.1

8.3.x 8.4 9.0 9.0.1

8.4.x 9.0 9.0.1

9.0.x 10.0.0 10.0.1

10.0.0 10.0.1

10.0.x 10.1

10.1 10.2

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Current Intermediate Intermediate Intermediate Intermediate Intermediate Final

Version Upgrade Upgrade Upgrade Upgrade Upgrade Upgrade

10.2 10.3

System Licenses
Licenses for the RealPresence Resource Manager system must be activated and validated before you
can use RealPresence Resource Manager to manage your RealPresence products.
When products are connected to the RealPresence Resource Manager system, licensing remains active.
If the RealPresence Resource Manager system goes offline for any reason, licensing remains active for
up to 14 days.

General Note on Analytics:

When you accept the End User License Agreement (EULA) for the RealPresence Resource Manager
system, you can select the Automatically send usage data check box. This option enables your system
to send various types of usage data to a Polycom collection point
(customerusagedatacollection.polycom.com). As this data is used to continually improve the product,
Polycom recommends that you keep the setting enabled. See the Send Usage Data section in the
RealPresence Resource Manager Operations Guide for a description of the type of data your
system sends.
To view or change your selection for the Automatically send usage data option:
1 Go to Admin > Server Settings > Licenses in the web user interface.
2 Select or clear the Automatically send usage data check box.
3 Click Update.
To see the data your RealPresence Resource Manage system sends to Polycom:
4 Go to Admin > Maintenance > System Log Files.

5 Click to roll the logs.

6 Save the log archive to your local machine.
7 Unpack the log archive.
The analytics.json file in the /var/log/polycom/cma directory contains the data that your
system sends to Polycom.

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Resolved Issues
The following table lists the resolved issues of RealPresence Resource Manager.

Resolved Issues

Category Issue Found in Description

ID Release

Phone EN- 10.1.0 The Change Phone AD Password and Remote Call Control features are not
Management 24387 supported on audio phones that do not support REST API, such as VVX 101
and VVX 201.

Known Limitations
The following table lists known limitations that may be experienced when the RealPresence Resource
Manager system inter-operates with other Polycom products.

Known Limitations

Issue ID Release Description Workaround

EN- 10.3.0 The RealPresence Resource Manager system fails to Polycom VVX 1500 does not
59844 provision Polycom VVX 1500 after integrating with support SMB version 2.0.
Enterprise Directory by SMB version 2.0. Use SMB version 1.0.

EN- 10.3.0 Polycom RealPresence Desktop MAC and Polycom Use SMB version 1.0.
58635 RealPresence Mobile cannot do LDAP search after the
RealPresence Resource Manager system integrates with
Enterprise Directory by SMB version 2.0.

EN- 10.3.0 Sometimes the software update status on RealPresence None.

59501 Resource Manager indicates an update of a Pano system
is in progress when it is not. This occurs when manually
checking for updates from RealPresence Resource
Manager in the Pano system web interface.

Known Issues
The following table lists known issues of RealPresence Resource Manager.

These release notes do not provide a complete listing of all known issues that are included in the
software. Issues not expected to significantly impact customers with standard voice and video
conferencing environments may not be included. In addition, the information in these release
notes is provided as-is at the time of release and is subject to change without notice.

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Known Issues

Category Issue ID Release Description Workaround

Conference EN- 8.3.0 In a conference with more than 20 participants None.

7943 that all use a dial-in password to join, the
RealPresence Resource Manager system will
briefly display internal multipoint conferences
incorrectly on the monitoring screen.

Conference EN- 10.1.0 A user with the scheduler role with default Add the Conference
19486 permissions fails to save conference note for Operator (Restricted)
an ongoing conference. permission to the
scheduler role.

Endpoint EN- 10.3.0 (Dynamic Management Only) When a Only use lower case for
Management 63871 provisioning profile is associated with an user user IDs.
ID containing upper characters, it does not
take effect.

Endpoint EN- 10.2.0 Fail to associate a large number of non- Associate an endpoint with
Management 42496 dynamic endpoints (for example, 20,000 the address book from the
endpoints) with an address book. endpoint web UI.

Interop EN- 10.0.0 RealPresence Resource Manager does not None.

8015 support scheduling embedded MCU
conferences with third-party endpoints.

License EN- 10.1.0 The License > Allocation page on the After clicking Update on
20087 RealPresence Resource Manager GUI cannot the License > Setup
immediately reflect the license allocation page, wait for 30 seconds
changes on Polycom License Center. to see the license
allocation changes.

Localization EN- 10.3.0 (German UI Only) The Content Settings tab Use the English version.
63855 is missing on the Endpoint > Dynamic
Management > Provisioning Profiles >
Default Network Provisioning Profile page.

Report EN- 10.1.0 The Today’s Conference Statistics and None.

18741 Today’s Adhoc Conferences on the dashboard
do not show the anytime conference number
changes.

Report EN- 10.1.0 (Operator Role Only) The network device Add the System
19805 information is missing in the Network Usage Maintenance/Troublesho
Report. oting permission to the
operator role.

Scheduling XMA- 9.0.0 H.323 conferences scheduled with the API None.
8358/ display the connection type as H323_E164
EN- instead of H323.
8130

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Polycom RealPresence Resource Manager 10.3.0

Category Issue ID Release Description Workaround

Scheduling XMA- 8.3.1 You cannot schedule an ISDN participant None.

7416/ using a multi-string dial string.
EN-
8081

UI XMA- 9.0.0 If you use the RealPresence Resource None.

8462/ Manager to reboot an H.323 endpoint that has
EN- been synchronized from a RealPresence
8090 DMA, RealPresence Resource Manager
incorrectly displays that the endpoint is still
online.

UI EN- 10.1.0 (Spanish Only) The Dashboard cannot Use the English version to
19912 display the full Hardware Usage pane. check hardware usage.

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Polycom RealPresence Resource Manager 10.3.0

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