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Data Entry

Richard Ojiambo is a Customer Service and Data Entry Clerk with 4 years of experience, currently working remotely for Safaricom. He has a strong background in customer support, data entry, and collaboration with cross-functional teams, achieving high customer satisfaction rates. Ojiambo holds a Bachelor of Science in Business Administration from the University of Michigan and possesses excellent communication and problem-solving skills.

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richmarabi25
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27 views2 pages

Data Entry

Richard Ojiambo is a Customer Service and Data Entry Clerk with 4 years of experience, currently working remotely for Safaricom. He has a strong background in customer support, data entry, and collaboration with cross-functional teams, achieving high customer satisfaction rates. Ojiambo holds a Bachelor of Science in Business Administration from the University of Michigan and possesses excellent communication and problem-solving skills.

Uploaded by

richmarabi25
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Richard Ojiambo

Minneapolis ,Minnesota
richmarabi25@gmail.com
+112014092498

Objective:
Dedicated and results-driven Customer Service and Data Entry Clerk with 4 years of diversified
experience across multiple companies. Adept at delivering exceptional customer support while
maintaining high accuracy in data entry. Seeking a challenging position to leverage my skills and
contribute to a dynamic organization.

Professional Experience:

Customer Service and Data Entry Clerk


Safaricom, mombasa,Kenya(remote)
March 2022 - Present

- Provide exceptional customer service through phone and email, resolving inquiries, issues,
and complaints promptly and effectively.
- Process customer orders, returns, and exchanges, ensuring accuracy and timeliness.
- Collaborate with cross-functional teams to address customer concerns and provide product
information.
- Maintain comprehensive knowledge of company products and services to assist customers
effectively.
- Assist with data entry tasks, accurately inputting customer information, order details, and
inventory updates into databases.

Customer Support Representative


Modeki Data company, Bahrain,Manama
June 2020 - February 2022

- Delivered top-notch customer support through various communication channels, including


phone and live chat.
- Handled customer inquiries, resolved technical issues, and provided product
recommendations.
- Assisted in the development of customer support scripts and knowledge base articles.
- Achieved and consistently exceeded customer satisfaction goals, maintaining a 95%+
satisfaction rate.
- Actively participated in team meetings and contributed to process improvements.

Data Entry Specialist


Orange ,Dubai
September 2018 - May 2020
- Performed high-volume data entry tasks, ensuring accuracy and compliance with company
standards.
- Utilized data entry software to input, verify, and update customer records, inventory
information, and financial data.
- Assisted in organizing and maintaining databases, improving data retrieval and reporting
processes.
- Collaborated with the finance department to reconcile data discrepancies and streamline
reporting procedures.
- Trained new employees in data entry processes and procedures.

Education:

Bachelor of Science in Business Administration


University of Michigan
Graduated: May 2018

Skills:

- Excellent customer service skills


- Proficient in data entry software and tools
- Strong communication and interpersonal skills
- Attention to detail and high accuracy in data entry
- Problem-solving and conflict resolution abilities
- Time management and multitasking skills

References:
Available upon request.

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