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Using Synthflow
CREATING A NO-CODE
STEP BY STEP TUTORIAL
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Visit synthflow.ai
Sign up or log in
Click on Start from Scratch to build
your AI Agent from the ground up
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2 CHOOSE ASSISTANT TYPE
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Choose between ‘Outbound’,
‘Inbound’ and ‘Widget’
I’ll go with ‘Inbound’ since I need an AI
voice agent to handle incoming calls
via phone, Zapier, and REST API.
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3 4/15
I was thinking of hiring an intern to
attend the inbound marketing calls that I
get everyday
But I came across Synthflow AI’s model,
optimized for real-time AI conversations,
ensuring smooth and natural
interactions.
I created a knowledge base for the AI
Agent by uploading some internal
business documents for reference.
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3 CONFIGURATION
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4 6/15
HOW TO CREATE
EFFECTIVE PROMPTS
Background Information Components
Agent profile
Objection Handling
Script Instructions
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4 7/15
BACKGROUND INFORMATION
COMPONENTS
Company Overview: Helps potential clients
understand the company's mission, approach,
and market standing, reassuring them of its
capability to meet their needs.
Target Audience: Guides the customization of
the dialogue to fit the intended audience's
specific characteristics, expectations, and
preferences.
Value Proposition: Acts as a key selling point that
compels the target audience to engage further
by illustrating the direct benefits they will
receive.
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4 AGENT PROFILE 8/15
Name: Personalizes the AI assistant, making
interactions feel more engaging and less
automated.
Role: Clarifies the assistant's function in the
customer journey, emphasizing support and
guidance.
Goal: Directs the conversation toward
achieving specific outcomes, such as gathering
leads, providing information, or scheduling
meetings that align with the company’s
business objectives.
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4 OBJECTION HANDLING
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This part involves strategies and responses to potential
objections or concerns that the client might raise
during the conversation.
Objection handling prepares the AI Assistants for
potential hurdles in the conversation, ensuring they
can respond effectively and keep the interaction on
track toward its goal. It's crucial for addressing client
concerns and maintaining a positive and solution-
focused dialogue.
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4 SCRIPT INSTRUCTIONS
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A structured guide that outlines the specific
conversation flow, including questions to ask, key
points to cover, and responses to common scenarios.
Remember to give instructions in the best scenario
possible.
The conversation is adaptable, but this serves as a
foundation to ensure consistency and completeness in
information exchange.
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5 11/15
THE MAGIC!
The cool part comes in this step—you can define
actions for your assistant to take before, during, or
after a call.
For example, I can fetch contact info from HubSpot
before a call, allowing my AI agent to know who it's
talking to in advance, making interactions more
personalized and effective.
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5 12/15
ACTION TEMPLATES
With the latest feature launched by Synthflow AI, you
can now publish your AI agents and monetize them.
This means you can create, list, and sell your custom AI
agents, allowing others to use them while generating
revenue from your work.
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4 13/15
HURRAH!
HURRAH!
Now you have an AI Agent who can
receive calls and talk to customers 24x7
The best part is you can sell your AI
Agent on Synthflow’s AI Agent
MarketPlace
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4 14/15
SYNTHFLOW MARKETPLACE
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No-Code AI AGENT Tutorials ?
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OM NALINDE
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