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Client Intake Checklist

The document is a Client Intake Checklist designed to assess various factors before accepting a client. It includes sections on ethical considerations, work capacity, commercial risks, and decision-making criteria. The checklist aims to ensure that the firm is equipped to handle the client's needs while avoiding conflicts and potential risks.

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beth hamill
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64 views2 pages

Client Intake Checklist

The document is a Client Intake Checklist designed to assess various factors before accepting a client. It includes sections on ethical considerations, work capacity, commercial risks, and decision-making criteria. The checklist aims to ensure that the firm is equipped to handle the client's needs while avoiding conflicts and potential risks.

Uploaded by

beth hamill
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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January 2022

Client Intake Checklist

Client Comment or detail

Who is the client?


(Individual or entity)

Ethical Ye No Comment or detail


s
Is VOI required (or desirable)?
Is there more than one client?
Has the firm acted for or against this
client previously?
Are there any potential conflicts?
(particularly if more than one client)
Will my role as a professional adviser be
compromised?
(consider relationships/referrers/family)
Is there any ethical reason that I or the
firm should not act?

Work Ye No Comment or detail


s
Does this work fit within my and the firm’s
defined areas of practice?
Do I/we have the knowledge and
experience to do this work?
Do I/we have capacity and resources to do
this job at this time?
Are there professional negligence risks
indicators such as:
 client has used other solicitors on this
matter
 client has unrealistic expectations
 tight time frames
 unethical/unreasonable instructions

{00289880:1}
2

 client’s legal capacity


 gut feel?

Commercial risks Ye No Comment or detail


s
Will this engagement create
reputational or referral damage?
Does the client have the resources
and/or ability to pay?
Is there a risk or history of
non-payment?
Does the client agree to our payment
terms?

Decision Ye No Comment or detail


s
Will we accept this work?
Will we include any additional
conditions in our retainer?
Rationale

Approval
Title Date
Signature

{00289880:1}

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