Software Requirements Specification (SRS)

Project Title: Online Food Ordering System

Prepared by: Alexsander.K
Date: 25.03.2025

Table of Contents
1. Introduction
1.1 Purpose
1.2 Document Conventions
1.3 Intended Audience and Reading Suggestions
1.4 Product Scope
1.5 References
2. Overall Description
2.1 Product Perspective
2.2 Product Functions
2.3 User Classes and Characteristics
2.4 Operating Environment
2.5 Design and Implementation Constraints
2.6 User Documentation
2.7 Assumptions and Dependencies
3. External Interface Requirements
3.1 User Interfaces
3.2 Hardware Interfaces
3.3 Software Interfaces
3.4 Communications Interfaces
4. System Features
4.1 User Registration and Login (REQ-01)
4.2 Restaurant and Menu Browsing (REQ-02)
4.3 Placing Orders (REQ-03)
4.4 Order Tracking (REQ-04)
4.5 Restaurant Management Dashboard (REQ-05)
4.6 Delivery Agent Panel (REQ-06)
 4.7 Payment Integration (REQ-07)
4.8 Reviews and Ratings (REQ-08)
5. Other Nonfunctional Requirements
5.1 Performance Requirements (REQ-NF-01)
5.2 Security Requirements (REQ-NF-02)
5.3 Software Quality Attributes (REQ-NF-03)
5.4 Legal Requirements (REQ-NF-04)
6. Other Requirements
7. Appendices
A. Glossary
B. Analysis Models
C. To Be Determined
1. Introduction
1.1 Purpose
The purpose of this SRS is to specify the functional and non-functional
requirements for the Online Food Ordering System (OFOS). This system will
enable users to browse restaurants, place food orders online, and make secure
payments.
1.2 Document Conventions
• Requirements are labeled as REQ-XX.
• Use cases are listed in italics.
• Bold text denotes system features.
1.3 Intended Audience and Reading Suggestions
• Developers: For system design and coding
• Testers: For verifying features
• Clients & Stakeholders: To understand the scope
1.4 Product Scope
OFOS aims to streamline the process of ordering food online for customers,
restaurants, and delivery personnel. The system offers real-time order tracking,
secure transactions, and easy menu management for restaurants.
1.5 References
• IEEE 830 SRS Template
• GDPR and PCI DSS Compliance Guidelines
• OWASP Security Standards

2. Overall Description
2.1 Product Perspective
This is a web and mobile application designed to function as an interface
between users and restaurants. It is a modular system with options for third-
party payment and delivery integration.
2.2 Product Functions
• Search and browse restaurants and menus
• Place and track orders
• Online payment processing
• Restaurant dashboard for managing orders
• Delivery agent tracking
2.3 User Classes and Characteristics
• Customer: Browse menu, place orders
• Restaurant Admin: Manage menu and orders
• Delivery Agent: View assigned deliveries
• System Admin: Full control
2.4 Operating Environment
• Web (Chrome, Firefox, Safari)
• Mobile (Android/iOS)
• Database: MySQL or MongoDB
2.5 Design and Implementation Constraints
• Mobile-first responsive UI
• RESTful API structure
• GDPR compliance for personal data
2.6 User Documentation
• Online Help Center
• FAQ and Tutorials
• Restaurant onboarding manual
2.7 Assumptions and Dependencies
• Internet connection required
• Users have compatible devices for web/mobile use
3. External Interface Requirements
3.1 User Interfaces
• Customer dashboard with order history
• Restaurant admin panel
• Delivery tracking panel
3.2 Hardware Interfaces
• Mobile device GPS
• Barcode/QR scanners (optional)
3.3 Software Interfaces
• Payment Gateways (Stripe, Razorpay, etc.)
• Google Maps API for tracking
• SMS/Email API for notifications
3.4 Communications Interfaces
• HTTPS protocol
• Push Notifications (Firebase, OneSignal)

4. System Features
4.1 User Registration and Login (REQ-01)
The system shall allow users to register and log in using email or phone number
with OTP verification.
4.2 Restaurant and Menu Browsing (REQ-02)
The system shall display nearby restaurants with filter and sort functionality.
4.3 Placing Orders (REQ-03)
Customers shall be able to add items to cart, apply coupons, and place an
order.
4.4 Order Tracking (REQ-04)
Real-time order status updates shall be available to users.
4.5 Restaurant Management Dashboard (REQ-05)
Restaurants shall be able to add/edit menu items, view orders, and generate
reports.
4.6 Delivery Agent Panel (REQ-06)
Delivery personnel shall be able to see new orders and delivery addresses.
4.7 Payment Integration (REQ-07)
The system shall support secure online payment methods including
credit/debit cards, UPI, and wallets.
4.8 Reviews and Ratings (REQ-08)
Users shall be able to rate their experience and provide feedback.

5. Other Nonfunctional Requirements

5.1 Performance Requirements (REQ-NF-01)
• The system shall handle 10,000 concurrent users.
• Page load time shall not exceed 2 seconds.
5.2 Security Requirements (REQ-NF-02)
• Encrypted data transmission using HTTPS
• Two-factor authentication for sensitive actions
5.3 Software Quality Attributes (REQ-NF-03)
• Availability: 99.9% uptime
• Usability: Simple and intuitive interface
• Scalability: Supports future expansion
5.4 Legal Requirements (REQ-NF-04)
The system must comply with GDPR and PCI DSS for data and payment security.

6. Other Requirements
• Multi-language support
• Multi-currency support for international use
 • Admin analytics dashboard for monitoring platform usage

7. Appendices
A. Glossary
• OFOS: Online Food Ordering System
• OTP: One-Time Password
• PCI DSS: Payment Card Industry Data Security Standard
B. Analysis Models
• ER diagram of the food ordering system database
• Use case diagram showing interaction between users and system
C. To Be Determined
• Final selection of third-party APIs
• UI theme and branding finalization