HOW TO FILE A COMPLAINT
To initiate the process of presenting a formal complaint, please adhere to the following instructions:
Information Requests: If you require specific information, kindly specify your requests. This pertains to details r elated to the product, such
as its operation, contact personnel within the relevant financial institution(s), contractual commitments assumed by parties, and customer
support procedures.
Complaint Submission: To file a complaint, formally submit a written notification to our office electronically. Upon receipt, we will assign a
Federal Lawyer to represent you throughout a transparent step-by-step process. Please note that this representation without a POA is
applicable exclusively to foreigners. The complaint must include the following information:
• Accurate and precise testimony of your experience.
• Accompanied by all substantiated evidence.
• If possible, with the names of companies and individuals who had contact withyou during the relevant
transactions.
PROCESSING A COMPLAINT Our multifaceted approach is aimed at ensuring fair and equitable resolution for users of financial products and
services:
Assistance: We engage in negotiations with financial institutions to promptly address users' concerns. In cases
where the user remains dissatisfied with the response received, we offer guidance on initiating a formal complaint by
signing an authorization form and submitting substantiated evidence to corroborate financial discrepancies.
Conciliation: Commencing with the filing of a complaint, both the user and the financial institution are summoned to a Conciliatory Hearing,
facilitating the pursuit of an amicable resolution. In instances where an agreement proves elusive, both parties may opt to designate a third-party
mediator. If the financial institution rebuffs this third-party option, the user retains the right to seek judicial recourse.
Arbitrage: In cases where both parties consent to mediation, we assume the role of adjudicator to determine the merits of the dispute. Should
the user's position be deemed correct, the financial institution is accorded a 10-day time-frame within which to adhere to the resolution. Failure to
comply with the agreement prompts us to take requisite legal actions to compel the institution's compliance.
Following these guidelines will facilitate a thorough and efficient handling of your complaint.
Please fill out the Complaint form below. For your convince you
can either fill it out here on your computer or print it out and
resubmit back to us.
CONTACT INFORMATION (Please provide your preferred time and contact information)
FIRST NAME: LAST NAME:
PHONE NUMBER: ALT. PHONE NUMBER:
EMAIL: ALT. EMAIL:
PREFERRED TIME OF CONTACT (PLEASE SPECIFY YOUR TIME ZONE):
NOTES:
EVENT INFORMATION (Please answer as accurately as possible)
FIRST DATE OF CONTACT:
LAST DATE OF CONTACT:
COMPANY NAME:
COMPLAINT (Select as applicable)
FRAUD MISREPRESENTATION ARBITRAGE CONCILIATION
BREACH OF CONTRACT MALPRACTICE ADMINISTRATIVE: ECONOMY SYSTEM THREATS
STATEMENT OF FACTS (Please provide any other relevant information)
DATE: SIGNATURE:
Working Together for the Greater Good
