Agent Data
Uploaded by
Gaurav tailorAgent Data
Uploaded by
Gaurav tailorRules Data
InteractionsPerSessionRule: Evaluates how many user interactions happen per session. Too
few or too many may indicate poor engagement quality.
LatencyRule: Assesses the time it takes for the agent to respond. Higher latency can hurt
user experience and should be optimized.
SatisfactionRateRule: Checks how satisfied users are. A low score suggests users are not
happy with the agent's responses.
StickinessRule: Measures how often users return. Low stickiness means users aren’t finding
enough value to come back.
AdoptionRateRule: Tracks how well new features are being adopted by users. Poor
adoption can mean lack of awareness or usefulness.
OverallAdoptionRule: Looks at how many users overall are using the agent. Low adoption
suggests potential issues with awareness or usability.
AbandonmentRateRule: Monitors how often users leave a session before completion. High
abandonment may point to frustration or confusion.
EscalationRateRule: Analyzes how often sessions are escalated to human agents. A high rate
may mean the bot isn’t resolving issues well.
EngagedSessionsRule: Assesses how many sessions have meaningful user interaction. Low
engagement can signal that users aren’t getting value.
DeflectionSessionsRule: (Duplicate of EngagedSessionsRule) Intended to measure how well
the agent deflects support from humans, but may need review.
ActionsUsageRule: Evaluates how often users trigger predefined actions. Low usage might
mean users aren’t aware of or using available features.
TopicsUsageRule: Tracks the variety of topics handled by the agent. Fewer topics could
suggest limited usefulness or missed opportunities.
Agent Data
Tenant ID: T-123
Client ID: C-123
Agent ID: 0XxgL000000BiFRSA0
Agent Name: Service agent
Asset Source: salesforce
Description: Handles basic support queries
Version: v1
Last Modified: 2025-04-10 14:32:00
Is Active: Yes
Is Scanned: Yes
Risks
Score: 0.7, Details: High Risk: Improve session engagement tactics., Risk Level: HIGH
Score: 0.0, Details: No issues, Risk Level: LOW
Score: 0.7, Details: High Risk: Address user feedback and improve service quality., Risk
Level: HIGH
Score: 0.7, Details: High Risk: Investigate reasons for low retention., Risk Level: HIGH
Score: 0.7, Details: High Risk: Promote new features and educate users., Risk Level: HIGH
Score: 0.7, Details: High Risk: Investigate barriers to adoption., Risk Level: HIGH
Score: 0.0, Details: No issues, Risk Level: LOW
Score: 0.0, Details: No issues, Risk Level: LOW
Score: 0.7, Details: High Risk: Improve session engagement tactics., Risk Level: HIGH
Score: 0.0, Details: No issues, Risk Level: LOW
Score: 0.7, Details: High Risk: Promote action usage and educate users., Risk Level: HIGH
Score: 0.7, Details: High Risk: Promote topic usage and educate users., Risk Level: HIGH
Additional Data
agent_dashboard_id: 01ZgL000000fpWPUAY
abandonment_rate: 0.28
escalation_rate: 0.12
total_sessions: 160
engaged_sessions: 80
deflection_sessions: 40
abandoned_sessions: 48
actions_usage_click: 30
actions_usage_submit: 10
topics_usage_account: 2
topics_usage_support: 3
session_engagement_avg_time: 200
session_engagement_engagement_score: 0.6
default_agent_dashboard_id: 01ZgL000000fpWQUAY
weekly_active_users: 220
interactions_per_session: 55
latency: 0.6
satisfaction_rate: 0.75
stickiness: 0.15
adoption_rate: 0.2
users_adoption: 0.4
implicit_feedback_over_time_week1: 10
implicit_feedback_over_time_week2: 14
utterance_agent_dashboard_id:: 01ZgL000000fpWRUAY
Unique Users: 1243
Topic Relevance: 0.87
Top 10 Request Clusters: ['Password Reset', 'Account Access', 'Billing Inquiry', 'Product
Information', 'Technical Support', 'Subscription Cancellation', 'Feature Request', 'Outage
Report', 'Login Issues', 'Data Export']
Total Requests: 5647
Utterance Analysis_Average Length (words): 8.4
Utterance Analysis_Sentiment Distribution_Positive: 46.2
Utterance Analysis_Sentiment Distribution_Neutral: 38.5
Utterance Analysis_Sentiment Distribution_Negative: 15.3
Utterance Analysis_Common Intents: ['Reset password', 'Check subscription status',
'Understand product features', 'Cancel account', 'Speak to a representative']
