The purpose of this document is to serve as a client manual on how to set up your Soft Tokens
using an iOS Device.
Table of Contents
1.0 Set up your Soft Token................................................................................................... 2
1.1 Watch the Video ....................................................................................................... 12
2. 0 Frequently Asked Questions ....................................................................................... 12
Why can’t I input my PIN Code?.............................................................................................. 12
I am receiving an Invalid QR code?.......................................................................................... 12
Why am I unable to scan the QR code? ................................................................................... 12
How can I revert back to a Hard Token? .................................................................................. 13
I want to set-up a Soft-token – but the Hard Token is expired? ................................................ 13
Contact details for more information ...................................................................................... 13
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/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
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All other trademarks are the property of their respective owner.
1 November 2021
1.0 Set up your Soft Token
Sign in to RBC Express
On the RBC Express landing page click on “Set up a Soft Token”
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All other trademarks are the property of their respective owner.
2 November 2021
Click the “Set Up Now” button. Make sure you have your mobile device on hand.
Enter the verification code provided to you from your banking administrator
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/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
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All other trademarks are the property of their respective owner.
3 November 2021
On your mobile device: Download the RSA SecurID Software Token App from the App Store.
On your Desktop: Select “Continue” once the app is downloaded
On your mobile device: Search “RSA SecurID Software Token”. Click the button to download the
app
Follow the instructions provided. Renew the terms and conditions and once you are ready,
select “Accept” to continue
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/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
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All other trademarks are the property of their respective owner.
4 November 2021
On your Desktop:
Once the app is downloaded set a 4 digit PIN for extra security. Click continue once your PIN is
set up to find your QR code or link.
Note: 4 digit PIN is separate from the Code provided by your Administrator.
There are 2 options available to you
1) Scan the QR code into the app by taking a photo or
2) Copy and paste the link
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/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
*
All other trademarks are the property of their respective owner.
5 November 2021
Scan the QR code method:
Select the plus button to scan the QR code or to input the link provided
Find your QR code on the RBC Express RSA Soft Token page. Scan your QR code using your
camera.
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/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
*
All other trademarks are the property of their respective owner.
6 November 2021
You can find your QR code on the RBC Express RSA Soft Token page
Congratulations you’ve successfully imported your token!
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/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
*
All other trademarks are the property of their respective owner.
7 November 2021
Now let’s look at the steps if selecting to input the link provided: You can find the link back on
your RBC Express RSA Soft Token page
Enter the link provided and press “Submit”
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/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
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All other trademarks are the property of their respective owner.
8 November 2021
Congratulations you’ve successfully imported your token!
Enter the 4 digit PIN. Double tap on the PIN box to pull up keyboard. Please note you cannot use
the PIN to validate payment flows
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/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
*
All other trademarks are the property of their respective owner.
9 November 2021
You are presented with a token number. Copy the 8 digit token number
On your Desktop:
Paste the 8 digit token number here and press Submit
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/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
*
All other trademarks are the property of their respective owner.
10 November 2021
Congratulations you’ve successfully set up your Soft Token!
® ™
/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
*
All other trademarks are the property of their respective owner.
11 November 2021
1.1 Watch the Video
If you need assistance in setting up your Soft Token:
Self serve video for iOs Device ( link inserted here)
2. 0 Frequently Asked Questions
Why can’t I input my PIN Code?
Double tap PIN box to pull up keyboard from there enter the PIN code.
I am receiving an Invalid QR code?
When trying to set new soft token the screen says the QR code is invalid when scanning it. This
issue related to the RSA app which contains the old soft token.
If installing the same token (if error when installing), user must delete RSA app and re-install to
scan QR code
Why am I unable to scan the QR code?
Ensure you have the camera set up on your mobile device.
Need to test if RSA app prompts user – Does it say location services or camera settings? (Craig)
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/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
*
All other trademarks are the property of their respective owner.
12 November 2021
How can I revert back to a Hard Token?
If you have changed your mind and want to revert back to the hard-token. Follow the steps in
the Soft Token User Guide – Removing a Token section to un-assign the token in RBC Express.
To order a RSA Hard Token contact your TSS agent.
I want to set-up a Soft-token – but the Hard Token is expired?
If your Hard RSA Token is expired, you will not be able to set up a Soft Token. Please call the RBC
Express Online Banking Client Support Centre at 1-800-769-2535, International Support +1-416-
974-3334.
Contact details for more information
If you have any questions, please call the RBC Express Online Banking Client Support Centre at 1-
800-769-2535, International Support +1-416-974-3334.
® ™
/ Trademark(s) of Royal Bank of Canada. RBC and RBC Royal Bank are registered trademarks of Royal Bank of Canada.
*
All other trademarks are the property of their respective owner.
13 November 2021
