COMMUNICATION THROUGH

ELECTRONIC CHANNELS
INTRODUCTION
E-communication short for
electronic communication,
refers to the exchange of
information, ideas, or messages
using electronic devices like
computers, smartphones, or the
internet. It includes various
forms like email, instant
messaging, video calls, and social
media. It's a convenient and fast
way to connect with people
across distances. It has made
communication easier and more
accessible for everyone.

ADVANTAGES OF E-
COMMUNICATION

Stay connected
accessibility

INSTANT
COMMUNICATION
convenient

Cost effective
easy
collaboration

Efficiency
global reach
 BASIC
COMMUNICATION
TOOLS

Mail
Email
Telephones
Landline Telephones
Cell Phones
Smartphones
Internet Calling: Google Voice and Others
SMS/Text Messaging
Cell and Data Plans
Video and Web Conferencing
Social Networking Sites
G-Suite and Microsoft 365/Office
Online Collaboration/Productivity Tools
 MAIL AND
EMAILS

_________________________________

Mail, also known as “Email”is short for

"snail mail," refers to "electronic mail." It's
the traditional a way of sending
method of sending messages,
documents, and
physical letters or
other files digitally
packages through
over the internet.
postal services. It
You can think of it as
involves writing a a digital version of
letter, putting it in an traditional mail. With
envelope, affixing email, you can
postage, and sending communicate with
it via mail carriers. people from all
Mail can take days or around the world
even weeks to reach instantly. It's a
its destination, convenient and
depending on the efficient way to
stay connected and
distance.
share information.
 01. Landline telephone
They're the traditional telephones that are connected
to a physical phone line. They are stationary and
usually connected to a wall socket. They use wired
connections to transmit voice signals, allowing you to
make and receive calls. Landline phones were quite
popular before the rise of mobile phones, but
nowadays, many people rely more on their mobile
devices for communication. However, landline phones
can still be found in homes and businesses for reliable
and consistent phone service.

02. Cellphones
A cell phone is a portable device that lets
you make calls, send messages, and
access the internet. It's like having a mini
computer in your pocket. You can use it
for all sorts of things, like taking photos,
playing games, and staying connected
with friends and family. It's a super handy
gadget that keeps us connected on the
go.

03. Smartphones
A smartphone is a fancy phone, like a mini
computer in your hand. It can make calls, send
messages, and browse the internet. But it's
more than that! With apps, you can do almost
anything—take photos, watch videos, play
games, and even manage your life. It's like
having a smart companion in your pocket.

04. Internet
calling
Internet calling, also known as VoIP (Voice over
Internet Protocol), allows you to make phone calls
using the internet instead of traditional phone lines.
It's like talking on the phone, but through your
computer or smartphone using apps like Skype or
WhatsApp.
 SMS/ TEXT
MESSAGING
SMS stands for Short Message Service. It's
a way to send text messages from one
phone to another. You can use SMS to
send and receive messages, even if you
don't have an internet connection. It's a
convenient way to stay in touch with
friends and family through simple text
communication.

With SMS, you can easily reach

people who may not be active
on social media or messaging
apps. It's a versatile and widely
accessible communication tool
that has stood the test of time.

It allows people to stay

connected with their loved
ones.

Text messaging is a versatile

communication tool that
helps keep us connected in
various aspects of our lives,
fostering stronger
relationships and efficient
communication.
 Cell and
data plans

Cell and data plans refer to the services

provided by mobile network operators that
allow you to use your mobile phone for
calls, texts, and internet access. A cell plan
typically includes a certain number of
minutes for voice calls, a specific number
of text messages, and sometimes additional
features like voicemail or caller ID.

On the other hand, a data plan is

specifically for accessing the internet on
your mobile device. It provides you with a
certain amount of data allowance, usually
measured in gigabytes (GB), which
determines how much you can browse the
web, use apps, stream videos, or download
files.

Cell and data plans come in various

types and pricing options,
depending on the mobile network
operator and the specific package
you choose. It's important to
consider your usage needs and
preferences when selecting a plan
that suits you best.
 VIDEO
VIDEOAND
ANDWEB
WEB
CONFERENCING
CONFERENCING
Video and web conferencing are methods of conducting
meetings, presentations, or discussions remotely using
video and internet technology. With video conferencing,
participants can see and hear each other in real time,
simulating a face-to-face meeting experience. It allows
people from different locations to connect and collaborate
without the need for physical presence.

Web conferencing, on the other hand, focuses more on

sharing content and presentations over the internet. It
typically includes features like screen sharing, document
sharing, and chat functions, allowing participants to
interact and collaborate on shared materials.

Both video and web conferencing have become

increasingly popular in today's digital age, as they offer
convenience, cost savings, and the ability to connect with
people from anywhere in the world. They are commonly
used for business meetings, remote team collaboration,
online training sessions, and even social gatherings. It's a
great way to stay connected and work together, even when
physically apart.

TYPES OF VIDEO
CONFERENCING

01 02 Multipoint conferencing
Point-to-point
Multipoint video
conferencing: conferencing involves
In point-to-point video three or more participants;
that’s why it’s also called
conferencing, there are
“group video
only two participants conferencing”. This is
communicating from different from the three-
different locations in real way calling that comes as a
feature with many
time. business phone systems.
 Interactive team meetings
Online conferencing technology
makes virtual meetings interactive.
When the flow of information goes
both ways, participants can make
better decisions. Everyone can bring
up ideas, share their opinions, and
have access to numerous
collaborative features like annotation
and screen sharing. They can also
use a webcam to support other visual
cues.

Webinars
A webinar (web-based seminar) is
a presentation conducted over the
internet. Potential guests typically
sign up in advance to join. Over
the course of the webinar, the
presenter is in control and may
solicit feedback from the audience
through a poll, survey, or
question-and-answer session.

Webcasts
A webcast (web-based broadcast)
is a live or pre-recorded show
facilitated over the internet. While
the audience can also participate
by submitting questions or
answering a poll or survey, control
is primarily on the hands of the
presenter.
HOW TO PICK THE MOST
EFFECTIVE
COMMUNICATION
CHANNELS AT WORK

Step 1 Identify what kind of

message you’re sending
Start by asking yourself a series of questions about
the information you need to convey so you can
zero in on the appropriate communication channels
to use.
Is your message formal or informal?
Does this information need to be referenceable?
Is this information urgent or time sensitive?
Are you relaying confidential or sensitive
information?
Is this information general or specific?
Are you communicating with an individual or a
group?
Is the individual a peer, a higher-up, or someone
you lead?
Do you need to deliver a message to your team or
the whole company?
Is this one-way or two-way communication

Step 2 Consider your company’s

culture around communication
The researches highlights that trust, tools, and teamwork
are essential for employee engagement and productivity.
Also, the study found that 80% of workers want to know
more about how decisions are made in their organization.
So if your team is all about face-to-face communication at
work, upholding that belief might mean delivering bad
news in person instead of sending out an impersonal
email. And if your company prides itself on work/life
balance, an after-midnight direct message probably isn’t
the best move.

Step 3 Pick a delivery method based on

your audience
Your organization likely has several communication
channels for you to choose from. Here are the most
common ones:
1. In person
2. Voice and video
3. Written
01
IN PERSON
One-on-ones
Team meetings
Companywide meetings
Retreats
In-person communication at work allows you to convey the broadest range of
emotions, forces the conversation to occur in real time, and generally allows for
information to flow both ways.
Many offices use weekly meetings to get everyone on the same page at the start of
the week. Annual companywide meetings set the tone for the year. And retreats can
be a helpful time to connect with your team in a different setting. These in-person
engagements can be both formal and informal depending on the objective.
One-on-one in-person meetings are better for delivering sensitive information such
as compensation packages or constructive criticism about job performance.
However, they can also be used for a less formal purpose such as getting to know a
new employee better or seeking out an executive for mentors.

02 VOICE AND VIDEO

For one-on-one calls or calls with smaller groups, it’s easy for employees
and workers to ask their questions and provide feedback in the moment.
The more people you have on a call or who are tuning into a live video
stream, the more challenging it is to foster engagement for two-way
communication at work. If no engagement is required at all, a pre-recorded
video can be emailed out.We can’t always be in person with the people we
need to connect with. When that happens, we often rely on voice and video
calls to get our message across. Voice and video calls are also easier to
record for when the information being shared will need to be referenced
later.

Direct phone call

Conference call
Video chat
Pre-recorded video

03 WRITTEN
Written communication dominates the workplace. It’s fast and easy,
can be formal or informal, and doubles as documentation. Dashing off
a question by email or sending out an email blast for important
information everyone needs to know might be the norm at your
company.
Texting might be controversial at some businesses, while others have
fully embraced it. In general, texting is best used to connect quickly
with someone and tends to be more informal. A client might text a
contractor to see whether they’re available to hop on a call in an hour
And then there are instant messaging platforms. This delivery method
allows you to get your question answered fast and in real time and
saves you from having to walk over to a colleague’s desk. It also frees
your email inbox from the clutter of single word and single sentence
emails.versus taking the risk of the email languishing in their inbox.