SIYI AI Tracking Module II User Manual v1.1
SIYI AI Tracking Module II User Manual v1.1
MODULE II
USER MANUAL
siyi.biz/en
1
2024 SIYI Technology Copyright
Thank you for purchasing SIYI’s product.
SIYI AI Tracking Module II supports collaborative control with SIYI optical pods
and gimbal cameras to achieve real-time tracking and capture of targets and can
highlight the tracking target in the picture through real-time focus and zoom.
It can recognize and track any object or a specific object and can also recognize
and tracking targets under both optical images and thermal images.
Integrate attitude data between SIYI optical pod (gimbal camera) and flight
controller and switch the flight mode to guided mode to turn on the target follow
function.
To ensure you a good experience of the product, please read this manual carefully.
If you encounter any issue using the product, please consult the manual or check
the online pages of this product on SIYI official website (https://siyi.biz/en). You
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Contact Us: SIYI Official Website (https://siyi.biz/en)
Linkedln
YouTube
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User Manual Update Log
Version Date Updates
1.0 2024.5 Initial version.
1.1 2024.7 新增输出跟踪目标信息、框选功能
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CONTENT
READ TIPS ................................................................................................................................................................. 7
Icons ......................................................................................................................................................................... 7
Safety ....................................................................................................................................................................... 7
Storage / Carrying / Recycling ............................................................................................................................. 8
Chapter 1 Introduction .................................................................................................................................................9
1.1 Product Features ............................................................................................................................................. 9
1.2 Interface & Pinouts ........................................................................................................................................ 11
1.3 Technical Specification .................................................................................................................................12
1.4 Packing List .................................................................................................................................................... 13
1.5 Indicator Definition .........................................................................................................................................14
1.5.1 Power Indicator .......................................................................................................................................14
1.5.2 Status Indicator .......................................................................................................................................15
Chapter 2 Get Ready To Use SIYI AI Tracking Module ...................................................................................... 16
2.1 Typical Connection Diagram ........................................................................................................................16
2.1.1 ZT30 ......................................................................................................................................................... 16
2.1.2 ZT6 ........................................................................................................................................................... 17
2.1.3 ZR30 .........................................................................................................................................................18
2.1.4 ZR10 .........................................................................................................................................................19
2.1.5 A8 mini ..................................................................................................................................................... 20
2.2 Key Features & Pre-Cautions ......................................................................................................................21
2.2.1 Function ON / OFF .................................................................................................................................21
2.2.2 Target Recognition .................................................................................................................................23
2.2.3 Target Tracking ...................................................................................................................................... 25
2.2.4 Target Follow .......................................................................................................................................... 26
Chapter 3 How To Configure The Module ............................................................................................................. 30
3.1 IP Addresses .................................................................................................................................................. 31
3.1.1 Check IP Addresses .............................................................................................................................. 31
3.1.2 Change IP Addresses ............................................................................................................................31
3.2 Client (Gimbal Camera) Addresses ............................................................................................................33
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3.2.1 Check Client Addresses ........................................................................................................................33
3.2.2 Change Client Addresses ..................................................................................................................... 33
3.3 Firmware Upgrade .........................................................................................................................................34
3.3.1 Check Firmware Version .......................................................................................................................34
3.3.2 Firmware Upgrade Steps ...................................................................................................................... 34
3.4 Reset Module Configuration ........................................................................................................................ 36
3.5 Common IP Addresses .................................................................................................................................36
3.6 Main Firmware Update Log ..........................................................................................................................38
3.7 SIYI AI SDK .................................................................................................................................................... 38
3.7.1SDK Protocol Format ................................................................................................................................. 38
3.7.2SDK Communication Commands .............................................................................................................. 39
3.7.3 SIYI Gimbal Camera SDK Communication Interface .......................................................................42
Chapter 4 SIYI FPV APP ..........................................................................................................................................46
4.1 Settings ........................................................................................................................................................... 48
4.2 Link Status ...................................................................................................................................................... 49
4.3 Gimbal Camera ..............................................................................................................................................50
4.4 About SIYI FPV ..............................................................................................................................................53
4.5 SIYI FPV App Update Log ........................................................................................................................... 54
4.6 SIYI FPV SDK Guide .................................................................................................................................... 55
4.6.1 Access Method ....................................................................................................................................... 55
4.6.2 Interface Instructions ............................................................................................................................. 57
4.7 SIYI FPV SDK Update Log .......................................................................................................................... 60
Chapter 5 After-sale Service ....................................................................................................................................61
5.1 Repair Service ................................................................................................................................................61
5.2 Warranty ..........................................................................................................................................................62
5.2.1 7-Day Return & Refund .........................................................................................................................62
5.2.2 15-Day Replacement .............................................................................................................................63
5.2.3 1-Year Warranty Repair ........................................................................................................................ 65
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READ TIPS
Icons
Please pay more attention to content indicated with the following marks:
Safety
users who approach to the equipment should have the basic knowledge of how to
damage, property loss, or human injuries, and SIYI Technology is not obliged to
any of the damage, loss, or injury. It is prohibited to use SIYI products for military
purpose. Users under 14 years’ old should follow an experienced trainer’s guide.
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Storage / Carrying / Recycling
When your SIYI product is left unused, or you are bringing it outdoors, or the
DANGER
Always place your SIYI products at places where babies or kids do not reach.
SIYI products should be placed in places which are too hot (above 60℃) or too cold
(under -20℃).
CAUTION
SIYI products should not be placed in places under direct sunshine or too dusty or too wet.
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Chapter 1 Introduction
supports real-time AI recognition, tracking control, and automatic follow in the air,
and can be widely used in surveillance, agriculture, forestry and plant protection,
fields.
With the support of the second generation of SIYI AI tracking module, you can
Enhanced AI Recognition
module supports license plate recognition. Once selected, the license plate of the
target vehicle will be automatically highlighted, and different colors will be used to
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Insulator Recognition
automatic recognition of insulators. Once selected, the optical pod will lock on the
Working together with SIYI optical pod, the second-generation AI tracking module
supports the recognition of human and vehicles under thermal imaging. Once
selected, the optical pod will lock onto the target, greatly improving search and
Enhanced AI Follow
SIYI AI tracking module supports collaborative control with SIYI optical pods
(gimbal cameras) to achieve real-time tracking and capture of targets and can
highlight the subject in the picture through real-time focus and zoom.
During the tracking process, if the target is blocked or briefly leaves the monitoring
Integrate attitude data between SIYI optical pod (gimbal camera) and flight
controller and switch the flight mode to guided mode to turn on the target follow
function.
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1.2 Interface & Pinouts
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1.3 Technical Specification
Compatible Optical
ZT30 / ZT6 / ZR30 / ZR10 / A8 mini
Pods & Gimbal Cameras
Any Object
Specific Object
Recognizable Object
Insulator
Types
Human
Auto Mobile (Car, Truck, Bus)
Boat
Computing Power 10Tops @ INT8
Power Consumption 8W
11 ~ 25.2 V
Working Voltage
(3S ~ 6S)
Video Stream Codec
H.264 / H.265
Format
Lock Target
Dynamic Target Gimbal Auto Zoom
Collaboration Center Target
AI Follow
Target Recognition /
95%
Locking Accuracy
Working Temperature -10 ~ 50 ℃
Dimension 52*52*29 mm
Weight 88 g
Mark
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1.4 Packing List
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1.5 Indicator Definition
There are two indicators on SIYI AI tracking module to indicate the system’s
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1.5.2 Status Indicator
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Chapter 2 Get Ready To Use SIYI AI Tracking
Module
2.1.1 ZT30
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2.1.2 ZT6
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2.1.3 ZR30
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2.1.4 ZR10
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2.1.5 A8 mini
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2.2 Key Features & Pre-Cautions
targets are:
1. Any Objects
2. Specific Objects
Insulator
Human
Boat
1. Please refer to Chapter 2.1 in this manual to connect SIYI AI tracking module
3. Confirm if SIYI FPV app has been upgraded to be compatible with SIYI AI
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4. Run SIYI FPV app, go to “Settings - Addresses”, and select “SIYI AI Camera”.
5. Return to main image, touch the AI tracking function button to enable the
function.
Mark
Using SIYI AI tracking module with multiple-sensor optical pods, in SIYI FPV app, the
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2.2.2 Target Recognition
When the AI tracking module is enabled, and recognizable targets go in the image,
they will be surrounded with white recognition boxes. Function is working normally.
License Plate
Insulator
recognizing insulators.
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Any Objects
Go to AI tracking settings, lock the image, then you can box any targets for
Thermal Imaging
recognition.
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2.2.3 Target Tracking
Touch the white recognition box in the image, the box turns blue, and the AI
tracking function button turns green. Gimbal camera starts to track the target.
Mark
Zoom camera will zoom simultaneously during target tracking to keep the target
displaying in the center of the image. And the zoom multiples will be displayed as well.
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2.2.4 Target Follow
When the AI tracking function is activated, integrate SIYI optical pod (gimbal
camera) with flight controller of their attitude data, and switch flight controller flight
Steps
1. Please refer to the picture below to connect SIYI optical pod (gimbal camera)
2. Confirm if the flight controller integration button shows up (which means flight
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3. Switch flight mode to “Guided” and configure the max flight speed.
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4. Touch the AI follow button to enable target follow function.
DANGER
Considering flight safety, it is recommended to use the AI follow function and obstacle
When the AI follow function is activated, the operator will not be able to manually control
the flight, and the ground station cannot use the guided mode to control the aircraft.
When the AI follow function is activated, please ensure that the view on the follow route is
clear and free of obstacles, and always pay attention to flight safety. When encountering
obstacles, please immediately take over the flight manually and re-plan the route.
Mark
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When the tracked object is higher than the multi-rotor drone on the horizontal plane, AI
follow function does not work; when the tracked object and the multi-rotor drone are on
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Chapter 3 How To Configure The Module
upgrade.
Mark
It is suggested to insert the SD card to the AI tracking module and run it for a while, then
The two “.txt” files in the root category of the SD card are for checking and
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3.1 IP Addresses
Open the “curip.txt” file, you will see the current IP addresses and gateway of the
AI tracking module.
Open the “setip.txt” file, input the IP addresses you need after “IP = ”.
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Then insert the SD card to the module and power it. After three to five minutes,
the new IP addresses will be flashed into module. Then we restart the module to
Mark
In SIYI FPV app, the default IP addresses for “SIYI AI Camera” is “192.168.144.60”.
addresses in SIYI FPV app to acquire video & data stream from the AI tracking module.
When you are using SIYI AI tracking module with SIYI gimbals and SIYI links, please do
configure its IP addresses within “192.168.144.X” and avoid conflicting with their existing
IP addresses. Please refer to the “Common IP Addresses” chapter in SIYI link and SIYI
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3.2 Client (Gimbal Camera) Addresses
Open the “curip.txt” file, you will see the current client addresses and
Open the “setip.txt” file, input the client addresses you need after “VideoAddress
Then insert the SD card to the module and power it. After three to five minutes,
the new IP addresses will be flashed into module. Then we restart the module to
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Mark
The default IP addresses for SIYI cameras is “192.168.144.25”. If you have changed
camera IP addresses, it is necessary to manually input the relevant client addresses for
SIYI AI tracking module to establish video & data stream between the AI tracking module
Open the “curip.txt” file, you will see the current firmware version of the AI tracking
module.
below.
SD / TF card
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Mark
Mark
Above tools can be downloaded from the “Downloads” page on SIYI official website
(https://siyi.biz/en).
Steps
1. Save the module firmware’s “.bin” file to the SD / TF card’s root directory and do
2. Insert the SD card with saved firmware to SIYI AI tracking module and power it.
3. Wait for three to five minutes, camera firmware will be flashed automatically and
You can reset SIYI AI tracking module to factory configuration by pressing the
rtsp://192.168.144.25:8554/main.264
Mark
SIYI cameras released after ZT30 (including ZT30 and ZT6) start to use the new addresses.
SIYI cameras released before ZT30 (including ZR30, A2 mini, A8 mini, ZR10, and R1M)
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3.6 Main Firmware Update Log
SIYI AI function provides control protocol for all customers. Please refer to the
STX 0 2
0x 6655 is the low byte before the start
flag
CTRL 2 1 0:need_ack whether the current packet requires ack
1:ack_pack whether this package is ack package
2-7: Reserved
Data_len 3 2
Data Field Byte Length The low byte
precedes
The sequence of frames, with the
SEQ 5 2 range (0~65535) of the low byte
preceding
CMD_ID 7 1 Command ID
CRC16 2
CRC16 check- low byte precedes the
entire packet
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3.7.2SDK Communication Commands
Command Summary
Command ID Function
0x 00 TCP heartbeat packet
0x 01 Request Firmware Version Number
0x02 Retention
0x 03 Request AI module identification status
0x 04 Set AI module identification status
0 x05 Request AI module tracking status
Set the AI module to track the target (by
0 x06
coordinates)
Obtain the coordinate information flow state
0 x 08
of the AI module tracking target
Set the coordinate information flow state of
0 x 09
the AI module to track the target.
The AI module tracks the coordinate
0 x 0a
information flow of the target.
0x 00:TCP heartbeat
CMD_ID:0x 00 ------ TCP heartbeat
send data format
Serial Data Type Data Name Data Description
Number
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Serial Data Type Data Name Data Description
Number
0x 08: Obtain the coordinate information flow state of the AI module tracking target
CMD_ID:0x 08 ------ Obtain the coordinate information flow state of the AI module
tracking target
send data format
Serial Data Type Data Name Data Description
Number
0x 09: Set the coordinate information flow state of the AI module to track the target
[Rate is the frame rate of the video stream, cannot be modified]
CMD_ID:0x 09 ------ Set the coordinate information flow state of the AI module tracking
target
send data format
Serial Data Type Data Name Data Description
Number
uint8_t track_action 1: Open Output 0: Close Output
ACK Data Format
1 uint8_t sta 1: Open Output 0: Close Output
UDP
TCP
IP: 192.168.144.60
Port: 37260
Heartbeat Packet Data: 55 66 01 01 00 00 00 00 00 59 8B
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Request AI Mode Switch of AI Module
55 66 01 00 00 00 00 03 26 e4
[send]: 55 66 01 00 00 00 00 08 4d 55
[recv]: 55 66 02 01 00 02 00 08 00 1a 37
Set AI Module Tracking Target Coordinate Info Stream Status
[send]: 55 66 01 01 00 02 00 09 01 88 cc
[recv]: 55 66 02 01 00 03 00 09 01 be 62
AI Module Tracking Target Coordinate Info Stream
[recv]: 55 66 02 0a 00 bc 04 0a 80 02 75 01 01 05 b1 02 00 00 59 67
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{
temp=(crc>>8)&0xff;
oldcrc16=crc16_tab[*ptr^temp];
crc=(crc<<8)^oldcrc16;
ptr++;
}
//crc=~crc; //??
return(crc);
}
return 2;
}
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0x26d3,0x36f2,0x691,0x16b0,0x6657,0x7676,0x4615,0x5634,
0xd94c,0xc96d,0xf90e,0xe92f,0x99c8,0x89e9,0xb98a,0xa9ab,
0x5844,0x4865,0x7806,0x6827,0x18c0,0x8e1,0x3882,0x28a3,
0xcb7d,0xdb5c,0xeb3f,0xfb1e,0x8bf9,0x9bd8,0xabbb,0xbb9a,
0x4a75,0x5a54,0x6a37,0x7a16,0xaf1,0x1ad0,0x2ab3,0x3a92,
0xfd2e,0xed0f,0xdd6c,0xcd4d,0xbdaa,0xad8b,0x9de8,0x8dc9,
0x7c26,0x6c07,0x5c64,0x4c45,0x3ca2,0x2c83,0x1ce0,0xcc1,
0xef1f,0xff3e,0xcf5d,0xdf7c,0xaf9b,0xbfba,0x8fd9,0x9ff8,
0x6e17,0x7e36,0x4e55,0x5e74,0x2e93,0x3eb2,0xed1,0x1ef0
};
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Chapter 4 SIYI FPV APP
products for video display, camera stream settings, and communication link status
monitoring.
Mark
https://siyi.biz/en/index.php?id=downloads&asd=427
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SIYI FPV App OSD Information Definition
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4.1 Settings
In “Settings” page, you can select camera type with stream type, select or input
video stream IP addresses, custom app interface, and switch video decoding type.
About Settings
Camera IP: Select among SIYI AI Camera, SIYI Camera 1 and SIYI Camera 2, between
main stream and sub stream, select or input video stream RTSP addresses, disable image,
Cross Sight: Enable / disable a cross sight in the center of the image.
Map: Enable / disable the map box over the left-bottom corner of the image.
Map Type: Switch map type (currently between Baidu and Google).
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4.2 Link Status
Speed Unit: Switch speed unit between meter per seconds and kilometer per hour.
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4.3 Gimbal Camera
Configure the abundant functions of SIYI optical pod and gimbal camera.
Boot Record: Enable / disable automatic video recording by SD card as soon as the camera
is powered.
Laser Calibration: The target position in the camera image may need to be calibrated to
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match the accurate laser rangefinder orientation. (Only available for ZT30)
Full Image Thermometric: Enable / disable the full image temperature measurement
Synchronize Zoom: Enable / disable simultaneous zooming of the thermal camera and the
zoom camera.
Thermal Palette: Assign different color solutions for the thermal imaging camera.
Thermal Gain: Switch between low gain and high gain for the thermal imaging camera.
Thermal RAW: Choose to include the RAW data in thermal images or not.
Main / Sub Stream: Configure the main stream and the sub stream separately for their
Image Mode: Select the video stream’s image type and camera source. Single image or
split image. Zoom camera, wide angle camera, or thermal imaging camera.
Stream Resolution: Decide to switch the output resolution of the current video stream or
Record Resolution: Decide to switch the recording resolution or not according to camera
CVBS: Through the CVBS pin in the gimbal camera’s Ethernet port to output videos
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Gimbal Working Mode: Switch gimbal working mode among Lock Mode, Follow Mode,
Lock Mode: Horizontally, gimbal does not follow when aircraft rotates.
FPV Mode: Gimbal rotates simultaneously as aircraft rolls to get FPV view, and output
AI Tracking: When the gimbal is connected to the AI tracking module and the AI
Zoom Firmware Version: Display current gimbal firmware version (Only available for
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4.4 About SIYI FPV
Displays the software version of SIYI FPV and common contact information of
SIYI Technology.
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4.5 SIYI FPV App Update Log
Date 2024-04-23
Version 2.5.15.708
1. New: Support the functions of SIYI AI Tracking Module Gen 2 (car plate
recognition, insulator recognition, any object recognition)
2. Improve: UI for AI functions.
3. New: Support a new 4K camera.
Updates
4. Fix: AI tracking status icon does not show correctly if restarting the app
under AI tracking function.
5. New: Adjust shutter speed manually.
6. New: AI recognition and tracking under thermal images.
Date 2024-01-26
Version 2.5.15.695
Updates 1. New: Support AI follow function.
Date 2023-12-18
Version 2.5.15.691
1. Fix: Temperature data still shows on image after switching to optical
cameras from thermal camera.
2. New (A8 mini): Enable OSD watermark on recording images.
3. New: Both video streams can turn on / off recording.
4. New (SIYI AI Tracking Module): A switch for flight tracking.
Updates
5. New (Thermal): A switch for thermal gain.
6. New (Thermal): A switch for thermal calibration.
7. New (Thermal): A switch for thermal RAW.
8. Fix: Camera control interface bug when two different cameras are
plugged.
Date 2023-10-20
Version 2.5.15.679
1. New: AI recognition and tracking function control interface.
2. New (ZT30): Zoom & thermal camera simultaneous recording function
control interface.
Updates
3. New: Add the AI tracking module to IP addresses settings.
4. Improve: Occasionally video stream does not recover when the link is
disconnected under SIYI camera protocol.
Date 2023-08-24
Version 2.5.15.660
1. New (ZT30): Laser calibration. Display laser ranging target’s coordinates.
2. New: Support TF format.
Updates 3. New (ZT30): Thermal color palette.
4. New: File manager to preview stored pictures in TF card.
5. Improve: New icon indication for missing TF card.
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Date 2023-07-31
Version 2.5.14.644
1. New: Status indication for successfully integrated flight controller attitude
data.
2. New: Google map is supported.
Updates
3. Fix: Flight controller location was no accurate. New icons for flight
controller location and device location.
4. New: Status indication for missing TF card.
SIYI provides the SIYI FPV SDK to help professional Android application
developers to integrate the unique features in SIYI FPV app to their own GCS.
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b) Configure “AndroidManifest” File
Add USB reading authorization to the “AndroidManifest” file in your “module” and configure the
“intent-filter” file.
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Video stream should be displayed through “SurfaceView”. So, we create an “SurfaceView”
object and need to call “ConntionManager.notifySurfaceCreate()” and “notifySurfaceDestroy”
method from “surfaceCreated()” and “surfaceDestroy()”.
mSurfaceView.getHolder().addCallback(new SurfaceHolder.Callback() {
@Override
public void surfaceCreated(SurfaceHolder holder) {
Logcat.d(TAG, "onSurfaceCreated...");
mConnectionManager.notifySurfaceCreate(holder.getSurface());
}
@Override
public void surfaceChanged(SurfaceHolder holder, int format, int width
, int height) {
}
@Override
public void surfaceDestroyed(SurfaceHolder holder) {
mConnectionManager.notifySurfaceDestroy(holder.getSurface());
}
});
When you quit the application, please do not forget to call the
“UsbConnectionManager.release()” method.
ConnectionManager
Name Description
Single case method for
getInstance(Context context)
“ConnectionManager”
Set the addresses for video
setWirelessUrl(String url1, String url2)
stream.
checkConnectWithIntent(Intent intent) Initial the connection.
Notify that the first “Surface” is
notifySurfaceCreate(Surface surface)
created, the “Surface” is for video
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display.
Notify that the first “Surface” is
notifySurfaceDestroy(Surface surface)
destroyed.
Notify that the second “Surface” is
notifySecondSurfaceCreate(Surface
created, the “Surface” is for video
surface)
display.
notifySecondSurfaceDestroy(Surface Notify that the second “Surface” is
surface) destroyed.
setConnectionListener(ConnectionListen Set callback for the connection
er listener) status.
setFrameListeners(FrameListener
frameListener, FrameListener Set callback for video stream.
secondFrameListener)
getSDKVersion() Request SDK version.
release() Release SDK.
SettingsConfig
Name Description
SettingsConfig.getInstance().initConfig( Initialize the settigns. This
context) method must be called.
Set if print the log in the sdk. It is
setLogEnable(boolean) suggested to disable print in the
“release” version.
setDecodeType(Context context,
Set decoding type. In default it is
@IDecodeListener.DecodeType int
hardware decoding.
decodeType)
setSupportWirelessConnection(Context
Set if to support Ethernet
context,
connection method.
boolean supportWireless)
Set if to activate the video stream
distortion correction function. The
function is disabled in default and is
only for A2 mini FPV gimbal at this
moment. It works only when the
video stream addresses is
“RtspConstants.DEFAULT_TCP_VI
DEO_URL”
“SUB_TCP_VIDEO_URL”.
setRectify(Context context, boolean
rectify)
Attention:
If distortion correction is activated,
when you switch from SIYI camera
addresses
“RtspConstants.DEFAULT_TCP_VI
DEO_URL”
“SUB_TCP_VIDEO_URL” to RTSP
addresses, new surface objects
should be imported. One way to do
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this is to remove “SurfaceView” and
add a new “SurfaceView” through
“addView”, then import the
“Surface” object again in
“SurfaceHolder.Callback”.
Request camera control objects.
getCameraManager()
SYSDKCameraManager
SYSDKCameraManager
Name Description
/**
* Set Camera Resolution
* @param streamType:
* [CameraInfo.STREAM_MAIN],
[CameraInfo.STREAM_SUB].
* @param resolution:
[CAMERA_RESOLUTION_SD] 480p,
[CAMERA_RESOLUTION_HD] 720p, Set camera resolution.
[CAMERA_RESOLUTION_FHD] 1080p.
* [CAMERA_RESOLUTION_2K] 2K,
[CAMERA_RESOLUTION_4K] 4K,
*/
fun setResolution(cameraIndex: Int,
@CameraInfo.StreamType
streamType: Int,
@CameraResolution resolution: Int)
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4.7 SIYI FPV SDK Update Log
Version 2.5.15
1. Fix the issue that RTSP stream may blurr.
2. Add camera control interface.
3. Fix some other known issues.
Updates
Mark:
It is necessary to update the “so” and “aar” file, which can be
updated frm the “aar_so” folder.
Version 2.5.14
1. Fix some issues which causes anormal in JNI library
(need to update “so” library).
2. Fix some other known issues.
Updates
Mark:
It is necessary to update the “so” and “aar” file, which can be
updated frm the “aar_so” folder.
Version 2.5.13
1. Fix the issue that the video stream of some IP65 cameras
may blurr.
2. Add to support ZT30 camera video stream.
Updates
Mark:
It is necessary to update the “so” and “aar” file, which can be
updated frm the “aar_so” folder.
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Chapter 5 After-sale Service
If there were any questions or problems using SIYI Technology’s product, you can
If your purchased SIYI products cannot work properly, please contact SIYI Official
Product Defect
Product Damage
SIYI products under the two situations can be sent back to SIYI for repairing.
Defect products with valid warranty can be repaired for free. Defect products
without valid warranty or damaged products should be charged of repair fees after
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5.2 Warranty
SIYI Technology guarantees that, subject to the following conditions, Return &
Within seven (7) days of receiving a product if the product has no manufacturing
defect, has not been activated and is still in new or like-new condition.
Within seven (7) days of receiving a product if the product has a manufacturing
defect.
A product sent to SIYI for Return & Refund Service does not include all original
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A legal proof of purchase, receipt or invoice is not provided or is reasonably
of the product, including exposure to moisture, entry of foreign bodies (water, oil,
Product labels, serial numbers, waterproof marks, etc. show signs of tampering or
alteration.
A product is not delivered to SIYI within seven (7) calendar days after Return &
Within fifteen (15) calendar days of receiving the product if the product has
sustained a substantial damage in transit, provided always that the damage proof
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Within fifteen (15) calendar days of receiving the product if the product does not
match the original description of the product in one or more significant respects.
Within fifteen (15) calendar days of receiving the product if the product suffers
performance failure.
Service is requested more than fifteen (15) calendars days after receiving a
product.
A product sent to SIYI for replacement does not include all original accessories,
A product is found to have no defects after all appropriate tests are conducted by
SIYI.
of the product, including exposure to moisture, entry of foreign bodies (water, oil,
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Received product has not been sent back to SIYI seven (7) calendar days after
If a product does not function as warranted during the warranty period, you may
obtain after-sales service by contacting SIYI’s service center. You will need to
service.
Charges may apply for services not covered by this Limited Warranty. Please
Please note that the warranty service is only available in the respective SIYI
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Damage caused by unauthorized modification, disassembly, or shell opening not
Damage caused by operation in bad weather (i.e., strong winds, rain, sand/dust
storms, etc.)
signals, etc.)
third-party parts.
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Products or parts with an altered identification label or from which the identification
SIYI Technology
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