Inspur Server User Manual NF5280M6
Inspur Server User Manual NF5280M6
User Manual
Environmental Protection
Please dispose of product packaging by recycling at a local recycling center for a
greener planet.
Trademarks
Inspur and Inspur Logo are the registered trademarks of Inspur.
All the other trademarks or registered trademarks mentioned herein are the property of
their respective holders.
Security Statement
• Inspur is intensely focused on server product safety and has placed a high priority
on this. For better understanding of our server products, carefully read through the
following security risk statements.
• The products, services or features you purchased may obtain or use some personal
data (such as email address for alerts and IP address) during operation or fault
locating. There should be user privacy policies in place with adequate measures
implemented in accordance with the applicable laws to ensure that users' personal
data are fully protected.
• For server open source software statement, please contact Inspur Customer
Service.
• The external interfaces of Inspur servers do not use private protocols for
communication.
i
• Inspur has established emergency response procedures and action plans for
security vulnerabilities, so that product safety issues can be dealt with in a timely
manner. Please contact Inspur Customer Service for any safety problems found or
necessary support on security vulnerabilities when using our products.
Inspur shall remain committed to safety of our products and solutions to achieve better
customer satisfaction.
Disclaimer
The purchased products, services and features shall be bound by the contract made
between Inspur and the customer. All or part of the products, services and features
described herein may not be within your purchase or usage scope. Unless otherwise
agreed in the contract, Inspur makes no express or implied statement or warranty on
the contents herein. Images provided herein are for reference only and may contain
information or features that do not apply to your purchased model. This manual is only
used as a guide. Inspur shall not be liable for any damage, including but not limited to
loss of profits, loss of information, interruption of business, personal injury, or any
consequential damage incurred before, during, or after the use of our products. Inspur
assumes you have sufficient knowledge of servers and are well trained in protecting
yourself from personal injury or product damages during operation and maintenance.
The information in this manual is subject to change without notice. Inspur shall not be
liable for technical or editorial errors or omissions contained in this manual.
Technical Support
Technical Service Hotline: 1-844-860-0011/1-760-769-1847
Email: serversupport@inspur.com
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Foreword
Abstract
This manual describes NF5280M6 server's specifications, features, hardware setup,
warranty information and troubleshooting, which will help users to understand how
best to utilize the server and all its functionalities.
Target Audience
This manual is intended for:
Safety Precautions
• If your purchases do not include Inspur on-site installation service, make sure that
you inspect the shipping cartons before unpacking the equipment. If a shipping
carton appears severely damaged, water immersed, or the seal or
pressure-sensitive adhesive tape (PSA) is broken, report this based on your
purchase channel. If you purchased from a third-party supplier, contact your
supplier directly; if you purchased through Inspur direct sales stores, call Inspur
service hotline 1-844-860-0011/1-760-769-1847 for technical support.
• For your safety, please do not disassemble the server’s components, extend
configuration or connect other peripherals arbitrarily. You can contact Inspur for
our support and guidance.
• Before disassembling the server’s components, please be sure to disconnect all the
cables connected to the server.
• Please install the product-compatible operating system and use the driver that
comes with the server or provided by Inspur. You can go to our official site, on the
Top Navigator, click on Support > Product Support > Drivers, then find the correct
driver of your product based on the prompt. An incompatible operating system or
a non-Inspur driver may cause compatibility issues and affect the normal use of
the product. Inspur will not assume any responsibility or liability for this.
• BIOS and BMC setup is a significant factor in correctly configuring your server. If
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there are no special requirements, it is suggested to use the Default Values and not
alter the parameter settings arbitrarily. After the first login, please change the BMC
user password in time.
Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol Description
Revision History
Version Date Description of Changes
iv
Version Date Description of Changes
v
Table of Contents
1 Safety Instructions ...................................................................................... 1
vi
4.3 Pre-Disassembly Instructions ........................................................................ 24
4.6 Cabling.......................................................................................................... 51
7 Troubleshooting ....................................................................................... 57
vii
8.3 Altitude and Air Pressure ............................................................................... 67
9 Warranty .................................................................................................. 79
Appendix ........................................................................................................ 83
viii
1 Safety Instructions
1.1 Warnings
Please be advised to follow the instructions below for safety. Failure to do so could
result in potential dangers that may cause property loss, personal injury or death.
• The power supplies in the system may produce high voltages and energy
hazards that may cause personal injury. For your safety, please do not attempt
to remove the cover of the system to dissemble or replace any component on
your own. Unless informed by Inspur, only service technicians trained by Inspur
are authorized to do so.
• Please connect the equipment to an appropriate power supply. Use only the
external power supplies indicated on the rated input label to power the system.
To protect your equipment from damages caused by a momentary spike or
plunge of the voltage, please use voltage stabilizing equipment or
uninterruptible power supplies.
• Do not connect two or more power cords to each other. If a longer power cord
is needed, contact Inspur Customer Service.
• Please be sure to use the power supply components that come with the server,
such as power cords, power socket (if provided with the server) etc. For your
safety and safety of the equipment, please do not replace power cords or
plugs randomly.
• To prevent electric shocks caused by leakage in the system, please make sure
that the power cables of the system and peripherals are correctly connected to
the earthed/grounded outlet. Please connect the three-core power plug to the
three-core AC power outlet that is well earthed and within reach. Be sure to use
the earthing/grounding pin of power cord and do not use the patch plug or the
earthing/grounding pin unplugged with cables. In the case that the
earthing/grounding conductors are not installed and it is uncertain whether
there is appropriate earthing/grounding protection, please do not use or
attempt to operate the equipment. You can contact and consult an electrician.
• Please do not push any objects into the openings of the system. Doing so may
cause short circuit of internal components and then lead to fire or electric
shock.
• Please keep the system far away from the heatsink and heat sources, and be
sure not to block the air vents.
• Please be sure not to scatter food or spill liquid into the system or onto other
components. Do not use the product in high humid or dusty environments.
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• Using an incompatible battery may cause explosion. When battery
replacement is required, please consult the manufacturer first, and choose
batteries of the same or equivalent type suggested by them. Do not
disassemble, crush, puncture the batteries or short circuit the external
connection point, and do not expose them in the environment over 60°C. Never
throw batteries into fire or water. Please do not attempt to open or repair the
batteries. Dispose of used batteries properly. Do not put waste batteries, circuit
boards or other components that may contain batteries with other wastes. For
battery recycling, please contact the local waste recycling center.
• For independent cabinets, please install front and side stabilizers before
installing the equipment into the cabinet. For cabinets connected with other
cabinets, please install front stabilizers first. Failure to install the
corresponding stabilizers before installing the equipment into the cabinet may
cause the cabinet to tip over, possibly leading to personal injury. Hence, please
do make sure to install stabilizers before installing the equipment into the
cabinet. After installing the equipment and other components into the cabinet,
only one component can be pulled out from the cabinet through its sliding part
at one time. Pulling out several components at the same time may cause the
cabinet to turn over, resulting in serious personal injury.
• Please do not move the cabinet on your own. Considering the height and
weight of the cabinet, the moving of the cabinet should be completed by at
least two people. Moving it without adequate, trained personnel could result in
severe injury or death.
• This is a Class A product, and may cause radio interference. In such case, users
may need to take necessary measures to mitigate the interference.
1.2 Precautions
The following considerations may help avoid problems that could damage the
components or cause data loss, etc.
• In the event of the following, please unplug the power plug from the outlet and
contact Inspur Customer Service:
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– The products do not or cannot function normally even when you operate
according to the instructions.
a. Power off the equipment, disconnect them with the outlet, wait for 10 to 20
seconds, and then open the access panel.
c. Close the access panel, reconnect the system to the power outlet, and then
power on.
• Avoid cabling system cables and power cords in high foot traffic locations. Please
do not place objects on the cables.
• Before removing the access panel or accessing the internal components, please let
the equipment cool down first. To avoid damaging the motherboard, please power
off the system and wait for 5 seconds, and then remove components from the
motherboard or disconnect the peripherals from the system.
• If there are modem, telecom or LAN options installed in the equipment, please pay
attention to the followings:
– Never insert the modem or telephone cables into the socket of network
interface controller (NIC).
b. Please do not take static sensitive components that are not ready to be
installed or used out of the anti-static packages.
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c. During operation, please touch the earthing conductor or the unpainted
metal surface on the cabinet regularly to remove any static electricity from
your body that may damage the internal components.
a. Power off the system and disconnect the cables, including all connections
of the system. When disconnecting the cables, please hold the connector
of the cables to slowly pull them out. Never pull the cables.
b. Only after the products completely cool down can you dismount the
access panel or access the internal components.
e. Handle components and plug-in cards with care. Please do not touch the
components or connectors on the plug-in cards. When handling the
plug-in cards or components, firmly grab the edges of the plug-in cards or
those of components, or their metal retaining brackets.
• During cabinet installation and application, please pay attention to the followings:
a. After the cabinet has been installed, please ensure that the stabilizer feet
have been fixed into the cabinet and supported to ground, and the full
weight of the cabinet is on the ground.
b. Always load from the bottom up, and load the heaviest items first.
c. When pulling out components from the rack, apply slight force to keep the
rack balanced.
d. Please be careful when pressing down the release latch to slide the server
in or out as the rail may hurt your fingers.
e. Do not overload the AC power branch circuits in the cabinet. The total load
of the cabinet should not exceed 80% of the ratings of the branch circuits.
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2 Product Specifications
2.1 Introduction
The Inspur NF5280M6 is a high-end 2-socket rack server that features the 3rd
generation Intel® Xeon® scalable processors and is designed for high-end IT
applications such as cloud computing, big data, data mining, deep learning etc. The
server maintains high quality and reliability you have come to expect from Inspur
servers and achieves innovation and breakthrough in compute performance, scalability,
configuration elasticity, intelligent management, etc. Hence, it is perfect for
high-demanding customers in telecommunications, finance, large-scale enterprise,
Internet industry, etc.
● Key features:
• Up to 4 double-width GPUs
• Motherboard integrated with AST2500 BMC chip with KVM functionality as standard
• Hot-swap LCD module and remote monitoring on mobile devices via BMC
• Modular design of drives, PCI expansion cards, PSUs and fans, enabling free-tool
maintenance
• Hot-swap and redundant CRPS of 80 Plus Platinum or higher rank with PMBus and
NM 4.0 functionality
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• Hot-swap fan/fan cage design; the fan is N+1 redundant and of low noise
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Figure 2-2 12 × 3.5" Configuration
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2.2 Features and Specifications
Table 2‑1 Features and Specifications
Manufacturing
2021/4
Time
Processor
The 3rd generation Intel® Xeon® scalable processors
Processor Type
(Up to 2 CPUs with TDP up to 270 W)
Socket Two
Chipset
Chipset Type C621A
Memory
Memory Type RDIMMs, LRDIMMs, NVDIMMs (Barlow Pass)
32 (Refer to DIMM Replacement for DIMM population
Memory Slot Qty
and combination principles)
Total Memory
Up to 4.0 TB (128 GB per memory module)
Capacity
I/O Port
2 rear USB 3.0 ports, 1 front USB 3.0 port and 1 front
USB
USB 2.0 port
1 front VGA port
VGA
1 rear VGA port
Serial Port 1 rear serial port
UID LED 2 UID buttons with LEDs (1 front and 1 rear)
Display
Integrated in the Aspeed 2500 chip, up to 1280 × 1024
Controller Type
resolution
Backplane
Backplane Hot-swap SAS/SATA/NVMe drives
NIC
Standard OCP NIC 3.0 cards or standard PCIe cards and
NIC Controller onboard Intel X710 network supported on the
motherboard
Management
Integrated with 1 independent 1000 Mbps network
Management Chip
port, dedicated for IPMI remote management.
3 onboard PCI Express Gen-Z 4.0 x16 slots and 1
PCI Express 4.0 x16 slot (16 lanes) for PCIe Riser
cards
PCIe Expansion
The Riser card supports horizontal-inserted
Slot
full-height or half-height cards
8 PCIe Cards Configuration: Up to 3 Riser cards
(You can choose left 2 slot Riser or left 3 slot Riser)
8
– Right 2 slot Riser (PCIe signal routed from
CPU0) is populated with a Riser card with 2 PCI
Express 4.0 x16 slots
11 PCIe Configuration
– Right 5 slot Riser (PCIe signal routed from
CPU0/1) is populated with a Riser card with 1
PCI Express 3.0 x16 slot and 4 PCI Express 3.0
x8 slots
– Left 6 slot Riser (PCIe signal routed from
CPU0/1) is populated with a Riser card with 6
PCI Express 3.0 x8 slots
4-GPU Configuation
– Left 1 slot Riser (PCIe signal routed from CPU1)
is populated with 1 Riser card with 1 PCI
Express 4.0 x16 slot
• 1 onboard OCP NIC 3.0 SFF slot for OCP NIC 3.0
card
Drive
Power
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• Single/dual power supplies with output
power at 550 W/800 W/1300 W/1600 W or
higher
Specification • 1+1 redundancy
• 2 power supply units
• PMBus power and Node Manager 4.0
supported
Please refer to the power input on the nameplate label
Power Input
of the chassis
Physical
Chassis
780-length chassis: 478.8 width × 87 height × 811.7
Dimensions (With
depth (mm)
Mounting Ears)
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Rated @20% @50% @100% PF@50%
Power Load Load Load Load
11
EU Regulation 2019/424 High-end Low-end
performance performance
Server configurations
configuration configuration
12
(i) List of components for additional power High-end Low-end
allowance performance performance
configuration configuration
≥ 50 Gb/s 26,0 W/Active Port
13
3 Product Overview
3.1 Front View
3.1.1 24 × 2.5" Drive Bay
Figure 3-1 Front Panel of 24 × 2.5" Configuration
# Item
1 Power Button
2 LEDs
4 Drive Bay × 24
5 VGA Port
6 USB 3.0 Port
7 USB 2.0/LCD Port
8 Quick Release Lever
# Item
1 Power Button
2 LEDs
4 Drive Bay × 25
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# Item
5 VGA Port
6 USB 3.0 Port
7 USB 2.0/LCD port
8 Quick Release Lever
# Item
1 Power Button
2 LEDs
4 Drive Bay × 12
5 VGA Port
6 USB 3.0 Port
7 USB 2.0/LCD port
8 Quick Release Lever
1
Solid green = Power on state
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# Icon Item Description
2
Off = Normal
3
Off = Normal
4
Off = Normal
5
Off = Normal
6
Off = Normal
System Overheat
LED Solid red = CPU/Memory
overheats
7
Solid/Flashing green =
Network connected
Network Status Off = No network connection
LED
Note: It only indicates the working
status of LOM (LAN on
Motherboard).
8
Solid blue = UID is turned on
UID/BMC RST manually or in the OS
Button
Flashing blue = KVM has been
launched or firmware update
16
# Icon Item Description
in process
# Item Description
17
mode
# Item # Item
18
# Item # Item
PCIe_Riser1 Slot
8 BMC Management Port 17
(Vertically-Mounted)
FAN7
FAN6
FAN5
FAN4
FAN3
FAN2
# Item # Item
19
# Item # Item
Power Connector
1 OCP 3.0 NIC Card Slot 27
(B_M.2&3BP&GPU_RISER3)
GPU_RISER0 Power
4 30 GPU Power Connector
Connector
Power Connector
6 32 I2C Connector
(GPU0&MID_PCIe)
Mid-Backplane Power
7 33 PSU0 Connector
Connector
Power Connector
9 35 PCIe0_CPU0 Slot
(GPU0_RISER1&MID_PCIe)
20
# Item # Item
It is required to shut down the system and disconnect the power supply during
CMOS clearing.
1. Power down the server and unplug the power cable from the electrical outlet.
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3. Locate the CMOS clear jumper on the motherboard.
4. Move the jumper cap from the default pins 1-2 to pins 2-3.
5. Plug in the power cable and power on the server, and then wait for 10 seconds
for the CMOS to clear.
6. Power down the server, unplug the power cable, and then wait for 5 seconds
again.
3.5 Layout
Figure 3-7 System Layout
# Item # Item
22
# Item # Item
(8-Card Configuration)
23
4 Getting Started
4.1 Installing Server into the Rack
For detailed information on installing the server into the rack with rails supplied by
Inspur, see Rack-Mounted Server Installation Guide.
If you would like to use non-Inspur rails, please contact Inspur Customer Service
first to ensure the server can be installed to the rack safely and properly. The
loading-bearing capacity of non-Inspur rails must be higher than 100 kg. If not,
you MUST use Inspur-supplied rails as using these non-Inspur rails may cause
such risks as installation failure. Inspur will not assume any responsibility or
liability for any damage or injury caused by this.
To reduce the risk of personal injury or damage to the equipment, DO secure the
mounting ears to the posts firmly to prevent server from moving or sliding out
from the cabinet.
To completely shut down the server, press the power button and disconnect the
power cable from the server.
To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to disconnect power from the server. The Power button
does not shut off the system power completely. Portions of the power supply and
some internal circuitry remain active until the AC power is removed.
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To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching.
• To reduce the risk of personal injury or equipment damage, be sure that the
rack is adequately stabilized before you extend a component from the rack.
• To reduce the risk of personal injury, be careful when sliding the server into
the rack. The sliding rails could pinch your fingers.
3. Open the quick release levers on the front panel of the server, and then loosen
the two captive screws securing the server in place.
25
Figure 4-1 Removing the Server from the Rack
5. After performing installation or maintenance, slide the server all the way back
into the rack and secure it in place.
• Disconnect the server and all attached devices from their electrical
outlets.
26
To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching.
For proper cooling, do not operate the server without the access panel, air duct,
or fan installed. If the server supports hot-swap components, minimize the
amount of time the access panel is open.
1. Loosen the screw on the hood latch anticlockwise to the unlocked position with
a Phillips screwdriver
2. Lift up the hood latch handle to the unlocked position until the access panel
slides back and the tabs on the access panel disengage from the guide slots on
the chassis.
1. Align the standoffs on the access panel with the J-slots on the server and lower
down the access panel with the hood latch open.
27
2. Press down the hood latch until it locks into place. Make sure the access panel
snaps into place.
3. Tighten the screw on the hood latch clockwise to the locked position with a
Phillips screwdriver.
1. Take the new super-capacitor out from the antistatic bag and position it in
place.
28
3. Connect the cable of the super-capacitor.
For proper cooling, do not operate the server without the access panel, air ducts,
expansion slot blanks, or other blanks installed. If the server supports hot-swap
components, minimize the amount of time the access panel is open.
1. Lower down the air duct into the chassis until it snaps into place.
29
1. Remove the access panel (Refer to Access Panel Replacement).
2. Hold and press the release tab on one side of the fan module, and lift up the
fan module slowly out of the fan bay.
1. Take the new fan module out from the antistatic bag.
2. Align the fan power connector with the power connector on the motherboard,
and install the fan module vertically to the motherboard.
Verify that the fan status LED is off after powering on the server.
30
1. Remove the access panel (Refer to Access Panel Replacement).
4. Pull out the plug of M.2 clip. One side of the M.2 drive pops up.
5. Tilt to pull the M.2 drive out from the drive slot on the motherboard, and put it
into an antistatic bag.
1. Take the new M.2 drive out from the antistatic bag.
2. Tilt the M.2 drive to insert it into the drive slot on the motherboard.
3. Insert the plug into the M.2 clip base to secure the M.2 drive in place.
31
Figure 4-11 Inserting the Plug
5. Push the release tabs on both ends of the DIMM slot outward to unlock it.
32
Figure 4-12 Removing the DIMM
Make sure the release tabs on both ends of the DIMM slot are fully opened.
2. Align the bottom notch with the receptive point on the slot. Use two thumbs
together to press both ends of the DIMM straight down into the slot until it
snaps into place.
33
4. Connect the cable of the super-capacitor.
CPU1_C1D0
CPU1_C1D1
CPU1_C0D0
CPU1_C0D1
CPU1_C3D0
CPU1_C3D1
CPU1_C2D0
CPU1_C2D1
CPU1
CPU1_C6D1
CPU1_C6D0
CPU1_C7D1
CPU1_C7D0
CPU1_C4D1
CPU1_C4D0
CPU1_C5D1
CPU1_C5D0
CPU0_C1D0
CPU0_C1D1
CPU0_C0D0
CPU0_C0D1
CPU0_C3D0
CPU0_C3D1
CPU0_C2D0
CPU0_C2D1
CPU0
CPU0_C6D1
CPU0_C6D0
CPU0_C7D1
CPU0_C7D0
CPU0_C4D1
CPU0_C4D0
CPU0_C5D1
CPU0_C5D0
34
DDR4 Population Sequence under Dual-CPU Configuration
Table 4‑2 DDR4 Population Sequence under Dual-CPU Configuration
CPU0 CPU1
DDR4
C0 C1 C2 C3 C4 C5 C6 C7 C0 C1 C2 C3 C4 C5 C6 C7
Qty
D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1 D0 D1
1 v
2 v v
3 v v v
4 v v v v
8 v v v v v v v v
12 v v v v v v v v v v v v
16 v v v v v v v v v v v v v v v v
24 v v v v v v v v v v v v v v v v v v v v v v v v
32 v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v v
BPS need to be used with DDR4. In the following images, “D” stands for DDR4,
and B for BPS.
35
4.4.7 Processor and Heatsink Module (PHM)
Replacement
The server supports single- or dual-processor configuration depending on the model
you purchased.
• To help avoid damage to the processor and motherboard, do not install the
processor without using the processor installation tool.
• To prevent possible server malfunction and damage to the equipment,
multiprocessor configurations must contain processors with the same part
number.
The heatsink may be hot after the system has been powered down. Allow the
heatsink to cool down for a few minutes before removing it.
4. Use a T30 Torx Screwdriver to loosen the four screws securing the Processor
Heatsink Module (PHM) to the CPU socket anticlockwise in the sequence as
shown on the heatsink label.
5. Press the lock-in wires inward with both hands to open positions.
36
Figure 4-15 Removing the PHM
• Use a protective cover to protect the CPU socket to avoid damaging socket
pins after removing the PHM.
• The gold pins on the CPU are fragile and can be easily damaged if touched.
During removal and installation, always keep the gold pins up and DO NOT
touch the pins when processor dedicated insertion/removal tool (CPU tray)
is unavailable.
7. Lift up the lever on the Clip to the open position. Pry the three tabs securing the
CPU to the Clip. Gently remove the CPU from the Clip, and put it into an
antistatic bag.
37
Figure 4-16 Removing the CPU
8. Gently pry the two tabs on one side of the Clip open.
38
• Use a clean and lint-free cloth to wipe off the old thermal grease first if the
heatsink is to be reused.
• Coat thermal grease evenly onto the heatsink before reusing the heatsink.
The gold pins on the CPU are fragile and can be easily damaged if touched.
During removal and installation, always keep the gold pins up and DO NOT
touch the pins when processor dedicated insertion/removal tool (CPU tray) is
unavailable.
1. With the heatsink thermal grease side up, align the triangle mark on the Carrier
Clip with the number ① on the heatsink label, and then press the Clip straight
down onto the heatsink until the four retaining tabs of the Clip snap into place.
2. Apply thermal grease evenly across the heatsink in the size of the CPU surface
area.
39
3. With the gold pins up, align the triangle mark on the CPU with that on the Clip.
Grasp CPU by its two edges, and install it into the Clip. Make sure the notches of
the CPU are aligned with the tabs of the Clip and the CPU is secured in place by
the tabs on the four sides of the Clip.
5. With the gold pins down, align the triangle mark on the CPU with that on the
heatsink to attach the PHM onto the CPU socket.
6. Press the four lock-in wires outward with both hands simultaneously.
7. Tighten the four screws securing the PHM to the CPU socket clockwise in the
sequence as shown on the heatsink label with a T30 Torx screwdriver.
• To prevent damage to the server or expansion cards, power down the server
and remove all power cables before removing or installing the PCIe card.
• To prevent damage to the PCIe slot pins, be sure to apply even force and
40
pull and insert the PCIe card vertically.
• If the Riser card (the Riser card under 4-GPU configuration excluded) is
marked with silkscreen "IV", then it supports Gen4 PCIe expansion cards by
default; otherwise, it doesn't support Gen4 PCIe expansion cards by default.
• The Riser card under 4-GPU configuration supports Gen4 PCIe GPU by
default.
2. Disconnect the power cables and clock cables (if available) on the Riser card.
3. Lift up the blue latch on the PCIe Riser cage. Rotate the latch 180° anticlockwise
to unlock it.
4. Gently lift and remove the PCIe Riser-card assembly with both hands.
5. Disconnect the cables of the Riser card. Take a picture of the cables to avoid
wrong cabling when installing.
7. Pull out the PCIe card from the PCIe Riser slot.
41
Figure 4-21 Removing the PCIe Card
2. Align and insert the PCIe card to the Riser card slot.
4. Connect the cables of the Riser card. Be sure to connect the cables properly.
5. Align and insert the Riser card to the slot on the motherboard.
6. Press and rotate the latch 180° clockwise to secure the PCIe Riser cage in place.
For proper cooling, do not operate the server without the access panel, air ducts,
expansion slot blanks, or other blanks installed. If the server supports hot-swap
components, minimize the amount of time the access panel is open.
42
Figure 4-22 Pressing the Release Button
2. The lever will pop up automatically. Hold the lever and pull the drive module
out of the drive bay.
3. Remove the drive from the drive tray and put it into an antistatic bag.
– For normal drive tray: Remove the four screws securing the drive to the
drive tray anticlockwise with a Phillips screwdriver.
43
Figure 4-24 Removing Screws Securing the Drive
– For tool-less drive tray, pull the two release tabs on one side of the tray,
and remove the drive away from the drive tray.
Figure 4-25 Removing the Drive from the Toolest Drive Tray
a. Orient the drive into the drive tray with the connector end of the drive
toward the back of the drive tray.
b. Tighten the four screws securing the drive to the drive tray clockwise
with a Phillips screwdriver.
Align the hole on one side of the drive with the locating post in the drive
tray, pull the release tabs and press the drive into place.
44
Figure 4-26 Installing the Drive
3. Open the release lever, and insert the drive module into the drive bay.
Verify that the activity status LED on the drive tray is green after powering on the
server.
To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching.
To prevent improper cooling and thermal damage, do not operate the server
unless all bays are populated with either a component or a blank.
1. Grasp the handle, and press the blue release tab to release the PSU.
45
Figure 4-27 Removing the PSU
2. Pull the PSU out of the power bay and put it into an antistatic bag.
2. Make sure the blue release tab is on the right of the PSU. Grasp the handle and
push the PSU into the power bay until it snaps into place.
To prevent damage to the server or expansion cards, power down the server and
remove all power cables before removing or installing the OCP card.
1. Loosen the thumbscrew securing the OCP card to the server anticlockwise.
46
Figure 4-29 Pulling Out the OCP Card
1. Take the new OCP card out from the antistatic bag.
2. Insert the OCP card into the card slot until it snaps into place.
3. Tighten the thumbscrew securing the OCP card to the server clockwise.
M.2 drives are not hot-swappable. Power down the server and remove all power
cables before removing or installing M.2 drive.
47
2. The lever will pop up automatically. Hold the lever and pull the drive module
out of the drive bay.
3. Remove the screw avoiding the M.2 drive from moving with a Phillips
screwdriver.
4. Loosen the four captive screws securing the top and bottom heatsink and the
M.2 drive to the drive tray with a Phillips screwdrive, and remove the top and
bottom heatsink and the M.2 drive away from the drive tray.
48
7. Put it into an antistatic bag.
To install the rear M.2 drive:
It is recommended to replace the thermal grease on the top and bottom heatsink
to ensure good performance.
1. Take the new M.2 drive out from the antistatic bag.
3. Install the top heatsink, and tighten the four captive screws.
4. Install and tighten the screw avoiding the M.2 drive from moving.
5. Open the release lever, and insert the drive module into the drive bay.
49
4.4.13 E1.S Drive Replacement
To remove E1.S drive:
2. The lever will pop up automatically. Hold the lever and pull the drive module
out of the drive bay.
50
Figure 4-36 Removing E1.S
To install E1.S:
1. Align and install the four screws securing the E1.S onto the drive tray.
2. Open the release lever, and insert the drive module into the drive bay.
4.6 Cabling
Blue indicates the data cable routing between the backplane and SAS/RAID card;
Red indicates the drive power cable routing between the backplane and the
motherboard.
51
before installation. Improper grounding can cause electrostatic discharge.
• Please route the cables based on the actual machine configuration.
52
Figure 4-39 Cable Routing of 24 × 2.5” Configuration
53
5 Battery Replacement
The server CMOS contains an internal lithium cell. A risk of fire and burns
exists if the battery is not properly handled. To reduce the risk of personal
injury:
• After replacing the battery, you must reconfigure the server and reset
the system date and time.
1. Power down the server and disconnect the power cables from the server.
7. Gently press the clip on the battery socket until the battery pops up from the
socket. Remove the battery.
• Failing to remove the battery properly might damage the socket on the
motherboard.
54
The drawings shown below are for illustration only. The location and orientation of
the cell may differ depending on the model you purchased.
2. Place the new battery into the socket, being careful to observe the correct
polarity. Snap the battery into place. Make sure the battery is secured by the
clip within the socket.
55
6 Electrostatic Discharge
6.1 Preventing Electrostatic Discharge
To prevent damage to the system, be aware of the precautions you need to follow
when setting up the system or handling parts. A discharge of static electricity from a
finger or other conductor may damage system boards or other static-sensitive devices.
This type of damage may reduce the life expectancy of the device.
• Place parts on a grounded surface before taking them out from their packages.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on
both feet when standing on conductive floors or dissipating floor mats.
• Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an
authorized reseller install the part.
For more information on static electricity or assistance with product installation, contact
Inspur Customer Service.
56
7 Troubleshooting
7.1 Hardware Problems
• Power-On Failure
Symptoms:
After pressing the power button, the power LED on the power button is orange and the
drive activity status LED is off. Meanwhile, there is no output on the monitor, and server
fans do not rotate.
Solutions:
Check the status of the PSU LEDs on the rear panel.
1.1) If the PSU LEDs are off or amber, it indicates abnormal power supply. Check if
the outlet can function, if the power cords are plugged properly and if the power
cables of the faulty PSU can work;
1.2) If all yes: the PSU LEDs are still off or amber, maybe the PSUs are faulty. Please
replace the faulty PSUs with PSUs of the same server model and of the same
specifications to test whether the PSUs have failed; the PSU LEDs turn green, but
the power LED on the power button is still orange, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
2.1) If all the PSU LEDs are green, disconnect the power cables, remove and
re-insert all the PSUs. Connect the power cables and power on again to test if the
problem can be solved;
2.2) If re-inserting the PSUs won't work, please replace the PSUs with PSUs of the
same server model and of the same specifications to test whether the PSUs have
failed;
2.3) If the instructions above do not resolve the problem, please call Inspur
• No Display
Symptoms:
After pressing the power button, the power LED on the power button changes from
57
orange to green, the system fans work normally, but there's no output on the monitor.
Solutions:
2) If yes, but there is still no output on the monitor, check whether the monitor is
connected properly to the server's VGA port;
3) If yes, but there is still no output on the monitor, please replace with another monitor;
4) If the problem still persists, maybe the VGA port is abnormal. Please log into the BMC
Web interface. Launch the BMC remote KVM (For detailed reference document, please
see Firmware Update and Configuration) to see if KVM can be displayed normally: If
yes, maybe the VGA port on the motherboard is abnormal, please contact Inspur
Customer Service; if no, please record the detailed warning information;
5) If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com, and inform us of the detailed warning information and
failure.
Symptoms:
The status LED on front panel illuminates red.
Solutions:
Identify the abnormal LED based on Front Panel LEDs
1) If the system status LED illuminates red, check whether the server is under normal
operation: If yes, log into the BMC Web interface to view the BMC logs (For detailed
reference document, please see Firmware Update and Configuration) to check whether
there are warnings. If yes, please record the detailed warning information;
2) If the power status LED is abnormal, please check if the PSU LEDs on the rear panel are
abnormal (amber or off): If the PSU LEDs are normal, please log into the BMC Web
interface to check the BMC logs (For detailed reference document, please see Firmware
Update and Configuration) to see if there are warnings. If yes, please record the
detailed warning information; if all the PSU LEDs are abnormal, please refer to All the
PSU LEDs are green; if one PSU LED is abnormal, please refer to PSU LED Off or
Illuminates Amber;
3) If other status LEDs are abnormal, log into the BMC Web interface to check the BMC logs
to see if there are warnings; if yes, please record the detailed warning information;
4) If the instructions above do not locate or resolve the problem, please call Inspur
58
Customer Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com, and inform us of the detailed warning information and
failure.
Symptoms:
After pressing the power button, the server gets stuck in the POST interface or other
interface and cannot enter the OS.
Solutions:
1) If the server gets stuck in the media test failure interface, please confirm if OS is
installed successfully and OS boot order is set to first;
3) If the stuck interface is the POST interface and there are errors reported in the interface,
please record the detailed errors;
4) If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com, and inform us of the detailed errors.
Symptoms:
A certain PSU LED on the rear panel is off or illuminates amber when the server is under
normal operation.
Solutions:
1) Check if there is normal external power supply. Inspect the server for any abnormal
appearance such as burning or vulcanization;
2) Check whether the power cord is plugged in firmly. Re-connect the power cable again.
3) If the fault still exists, remove the power and insert the PSU again.
4) Shut down the server (if shutdown is allowed), switch the positions of the PSUs and
cross-check whether the PSU is faulty.
5) If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
59
Symptoms:
The drive activity status LED is off or the drive fault LED illuminates red when the server
is under normal operation.
Solutions:
2) Check whether the drivers are removed and inserted or if there are other manual
operations. If yes, restore the array through RAID configuration to ensure the drives are
configured properly;
3) If no, run command under the OS to see if all the drives are identified. If the server is
configured with an RAID card, you can also choose to log into the RAID management
interface to check whether there is a drive failure;
4) If there is a drive failure or the instructions above do not resolve the problem, please
call Inspur Customer Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
Hot-swap storage drive allows users to remove or replace the drive without
shutting down or powering off the system, which improves the system
disaster recovery capability, scalability and flexibility. It only means that the
hot-swap storage drive can be plugged in and out online without damage.
Depending on the RAID level, hot-swapping a storage drive in the RAID may
cause RAID degradation or failure. When installing a new drive, different
RAID cards have different policies. You may need to log into the RAID
management interface for recovery.
Remove the drive until the drive motor stops completely in order to prevent
damage to the motor.
Symptoms:
System fans make excessive noise when the server is under normal operation.
Solutions:
1) Check the fan status LED or other status LEDs on the front panel for any warnings.
Meanwhile, ensure that the access panel is closed properly and the air duct has not
been moved;
2) Check the server temperature by hand or the sensor temperature in the BMC Web
60
interface for over-temperature;
3) If the temperature of the chassis is too high, check the temperature of the server room.
If it is too high, adjust the air conditioner to cool the room;
4) If the temperature of the server room isn't high, check whether the front bezel or
chassis interior is jammed with dust. If yes, clean with a soft and dry cloth, or a
specialized brush. The environment of the server room needs to be improved to avoid
over-temperature running of the server caused by too much dust;
5) Check if the server is operating under heavy load. Log into the BMC Web interface to
see if all the fans are identified and if the fan mode is automatic;
6) If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
Symptoms:
There is an alarm sound during server startup or operation.
Solutions:
Find the source of the alarm sound:
1) If the alarm sound comes from the PSUs, check the status of the PSU LEDs on the rear
panel. If the PSU LEDs are abnormal, refer to PSU LED Off or Illuminates Amber to
handle it.
2) If the alarm sound comes from the chassis interior, remove the access panel to find the
specific source;
3) If the alarm sound comes from the RAID card, check the drive fault LED for any warning
or log into the RAID management interface for any drive warning and record the
detailed warning information if any.
4) If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com, and inform us of the alarm source and detailed warning
information.
Symptoms:
Neither keyboard nor mouse can function.
Solutions:
61
1) Make sure the keyboard and mouse have been connected properly and firmly.
2) Connect the keyboard and mouse to a laptop or a server to test if they can function or
not;
4) Restart the server and enter BIOS or RAID management interface to test if the keyboard
and mouse can function: If the keyboard and mouse can function in non-OS
environment, maybe there is something wrong with the USB driver of the OS; if the
keyboard and mouse cannot function in non-OS environment, then maybe the
connector on the motherboard is faulty. Please call Inspur Customer Service Hotline
(1-844-860-0011/1-760-769-1847) or email to serversupport@inspur.com.
Symptoms:
Unable to use devices with a USB port.
Solutions:
2) Make sure the server has been installed with the correct USB driver, and try installing
the USB driver again;
3) Connect the USB device to another server to test if the device can function;
4) If the USB device cannot function, please replace with a known working USB device;
6) If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
Symptoms:
For the configuration with HCA cards, the system will reboot when installing Chipset
driver under Windows OS
Solutions:
1) Delete the driver that comes with Windows first, and then install the Chipset driver.
Or install the IB driver from Mellanox official site (Go to
https://www.mellanox.com/products/adapter-software/ethernet/windows/winof
62
-2, click on WinOF-2 and choose the corresponding OS version), and then install
the Chipset driver.
2) If the instructions above do not resolve the problem, please contact Inspur
Customer Service.
1) If it fails to load the driver during OS installation, check the RAID driver version. Go to
Inspur website https://en.inspur.com to download the correct RAID driver. Some RAID
drivers need to be loaded several times.
3) If the C disk usage is too high after installing the Windows OS, turn down the virtual
63
memory or allocate the virtual memory to other partitions;
4) If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
• PXE Boot Failure
Symptoms:
Unable to install OS via PXE.
Solutions:
1) Check if the PXE server can be used to install OS for another server;
2) Check whether there is network link via the network port LED to check if there is a fault
in external network;
3) Check whether the NIC can be identified under BMC Web, BIOS or Shell;
4) Check if PXE Function is enabled and if the boot sequence is set to first in BIOS;
5) Check if the target drive for the OS or RAID array can be identified and if there is
enough space;
6) If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
• Abnormal Memory Capacity
Symptoms:
The memory capacity displayed in the OS and the physical memory capacity are
inconsistent.
Solutions:
1) Check the OS version. The supported memory capacity varies with the version of
Windows OS. Enter BIOS Setup to view the memory capacity. If the memory is identified
completely, the OS may be unable to access all the installed memories. For example,
Windows server 2008 x86 supports up to 4 G memory;
2) If the memory is not identified completely in BIOS Setup, confirm that the
corresponding slots have been populated with memories of correct type;
3) If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com.
• Abnormal Network
Symptoms:
64
The network is disconnected, or the rate is lower than the actual rate of the network
port under the server OS.
Solutions:
1) Check whether the network cable is connected properly and whether the network port
LED flashes normally to ensure that the network is configured correctly;
2) Unplug and plug the network cable back to see if the problem can be solved. If not,
connect the server with a laptop via a known working network cable: If the network is
normal, check the network cable or the switch port; if the network is faulty, go to Inspur
Website https://en.inspur.com to download the latest NIC driver;
3) Check whether the NIC can be identified under BMC Web, BIOS or Shell and whether the
MAC address is correct;
4) If the instructions above do not resolve the problem, please call Inspur Customer
Service Hotline (1-844-860-0011/1-760-769-1847) or email to
serversupport@inspur.com, and inform us of the detailed warning information and
failure.
65
8 Environmental Requirements
8.1 Ambient Temperature
Table 8-1 Ambient Temperature
Relative humidity is 5% to
Operations
90%
Humidity
Relative humidity is 5% to
Transportation (Storage)
95%
66
8.3 Altitude and Air Pressure
Table 8-3 Altitude and Air Pressure
Altitude
Transportation 0 to 12,192 m (0 to 40,000 feet)
(Storage)
Humidity
Transportation Relative humidity is 5% to 95%
(Storage)
1. The system performance will be impacted when the temperature is not within
the specification range;
67
8.6 Extended Operation Temperature Limits
• Powering on under 5℃ is not allowed;
• The altitude cannot be higher than 3,000 m (9,843 feet);
Passive-cooli
ng GPUs not
supported
CPUs with
TDP higher Rear drives
than 205 W not
not supported
supported CPUs with
All configurations (When GPUs
8 × 2.5-inch drives are equipped, CPU power Passive-cooli TDP higher
consumption should be ≤ 205W) ng GPUs not than 165 W
supported not
supported
BPS DIMMs
not DIMMs
supported (including
BPS) higher
than 8 W not
supported
All
12 × 3.5-inch EXP 8 or less Passive-cooli
configurations
drives drives and ng GPUs not
(When GPUs
12 × 3.5-inch are equipped, CPUs with supported
pass-through there are TDP at 205 W Not supported
Rear drives
drives restrictions on or lower
not
drive numbers supported
supported
and CPU when
power equipped CPUs with
68
Max. Max. Max. Max.
Operating Operating Operating Operating
Configuration
Temperat Temperature Temperature Temperature
ure at 30°C at 35°C at 40°C at 45°C
Passive-cooli
12 × 3.5-inch
Passive-cooli ng GPUs not
NVMe drives 8 or less ng GPUs not supported
drives and supported
24 × 2.5-inch CPUs with Rear drives
All
pass-through TDP at 205 W CPUs with not
configurations
drives or lower TDP higher supported
(When GPUs
supported than 205 W
are equipped, CPUs with
when not
there are TDP higher
equipped supported
restrictions on than 165 W
drive numbers with GPUs DIMMs
not
(including
and CPU DIMMs supported
24 × 2.5-inch BPS) higher
power (including
NVMe drives than 8 W
consumption) DIMMs
BPS) higher not
supported (including
than 8 W not
BPS) higher
supported
than 6 W not
supported
The temperature, dew point and relative humidity in the server room should meet
69
the requirements for operating the server. For specified requirements, see the
detailed description in the product documentations.
2. Organisms
Plants and animals are not allowed in the server room. Take strict precautions
against damage by rats and ants.
To meet these requirements, take the following measures in the server room:
• All the structures and construction gaps of doors, windows, walls, ground
(floors) must be sealed.
• If there are water supply and drainage pipes in the server room, anti-leakage
and anti-condensation measures should be taken.
Generally, a small amount of common corrosive gas pollutants exist in indoor and
outdoor atmospheric environments. Chemical reactions may occur due to
long-term contact between these mixed corrosive gas pollutants or pollutants of
one single corrosive gas and other environmental factors (such as temperature or
relative humidity), which may pose a risk of IT equipment failure from corrosion
and damage circuit boards of IT equipment and system component units with weak
oxidation resistance. This article specifies the limitation on corrosive airborne
contaminants with an aim to avoid such risks.
• Copper coupon corrosion rate less than 300 Å/month per ANSI/ISA-71.04-2013
severity level G1
• Silver corrosion rate less than 200 Å/month per ANSI/ISA-71.04-2013 severity
level G1
70
corrosively levels are G1 (mild), G2 (moderate), G3 (harsh), and GX (severe), as
described in the table below.
See the table below for the requirements on the copper and silver corrosion rates.
HF ppb <1
Group B NH3 ppb <500
O3 ppb <2
a: Part per billion (ppb) is the number of units of mass of a contaminant per 1000
million units of total mass.
71
Group A and group B are common gas groups in a data center. Group A's or group
B's concentration limitation values correspond to copper and silver reactivity level
G1.
To meet these requirements, take the following measures in the server room:
• Use dustproof materials on the ground, wall, and ceiling of the server room.
• Adopt few or no windows design in the server room, and use dustproof
materials for outer windows.
• Wear shoe covers and ESD clothing before entering the server room.
72
Electromagnetic Phenomenon Specifications
%AM (1kHz) 80
%AM (1kHz) 80
• Take effective measures against power grid interference to the power supply
system.
• Try to avoid the impact of nearby areas with high power emissions (broadcast,
radar, mobile communication transmitters), electrified railways, industrial
radiation, substations, and high-voltage transmission lines.
• The interference effect of other equipment in the server room must comply with
relevant standards and regulations.
• Take measures to shield and isolate natural noise such as atmospheric noise
and solar radio noise when necessary.
To avoid damage to the system, take ESD protection measures. For more
information on electrostatic protection methods, refer to Electrostatic Discharge.
2. As per the requirements of Appendix F.5 of IEC62368, the server is pasted with
safety protection logos. The logos and interpretations are as follows:
73
Figure 8-1 Fan Blade Safety Protection
Caution: Shock Hazard! Disconnect all power supply cords before servicing.
AC power supply system should work under nominal voltage and rated frequency.
110 V, 208 V 60 Hz
220 V, 380 V 50 Hz
74
UPS and the mains supply should be less than 8 ms. Otherwise, the server will
reboot or reset.
When determining the AC distribution capacity in the server room, consider the
working current and fault current. An independent device must have an
independent AC distribution protection apparatus. The maximum capacity of the
current over the configuration protection switch should be greater than the
maximum capacity of the current over the protection switch of each device. When
designing the capacity of an AC power supply system, consider the maximum load
of the system in dynamic mode and static mode and reserve a certain margin. The
cabling on the power distribution panel must be figured out based on the
maximum power supply load. This helps you determine the type and size of the
conducting wire.
• For an AC-powered server, the voltage fluctuates from -10% of the rated
voltage to +10% of the rated voltage.
• The AC frequency fluctuates from -4% to 4%. The sinusoidal distortion rate of
the voltage waveform is smaller than or equal to 5%.
The server room should be equipped with a self-supplied electric generator set.
The electric generator set should perform automatic power-on/off, automatic
recruitment, remote communication, remote control, and remote detection, and
provide standard interfaces that comply with communication protocols.
The power cable used for AC/DC power distribution should meet the following
requirements:
• The conductor in the neutral wire must have the same cross-sectional area as
the conductor in the live wire.
• The power feeder should be selected based on the long-term load. If the
cross-sectional area exceeds 95 mm2, a hard bus cable should be used. If there
is a great difference between the short-term load and the long-term load,
cables can be routed by stage.
75
8.10.3 Recommendations on the AC Power Supply
Recommendations on the AC power supply are as follows:
– The server is directly powered by the mains supply, and the power supply
voltage exceeds the rated voltage by -10% to +10% or the voltage range
allowed for the server.
– The server is not directly powered by the mains supply, and the mains voltage
exceeds the rated voltage by -10% to +10% or the AC input voltage range
allowed for the DC power equipment.
• The data center should be equipped with self-supplied generator set in case of
mains failure to ensure proper function of important load and important power
load. All electrical equipment such as IT equipment and refrigeration
equipment shall be considered. Check the start-up shock to ensure that the
generator can start reliably. The generator performance should meet the
requirements of Code for Design of Data Centers (GB50174).
• Relative Humidity:
76
• Battery capacity configuration: ensure continuous operation of servers at full
loads when the power supplies are unavailable. The battery backup time
should be 15 minutes when a diesel generator is available as backup power
source.
• The insulation monitoring device acts properly if a ground fault occurs or the
insulation resistance is 28 kΩ lower than the set value. The HVDC system is
protected against overcurrent and short circuits and can be manually or
automatically restored after overcurrent or short circuits are rectified.
• Over- and under-voltage protection for AC power supplies: The power supply
system can monitor the input voltage changes. When detecting that the AC
input voltage is higher or lower than the specified threshold, which may pose
safety risk on the operation of the power supply system, the system
automatically shuts down. The system automatically restores when the input
voltage is normal.
• The site is free from explosive materials, conductive media and hazardous
gases that erode metals and affect insulation, and mold.
• The system provides alarm records and query, and the alarm display can be
updated on a real-time basis. The alarm information is protected against loss
when the system is out of power.
• Choose DC circuit breakers based on the rated current of the equipment. The 10
A or 16 A DC breakers are recommended.
77
• The upstream input terminal of the power supply system is equipped with a
surge protection device to protect the system against a minimal voltage surge
of 10/700 us, 5 kV and a minimal current surge of 8/20 us, 20 kA.
• All cables in the power distribution frame (PDF) comply with YD/T 1173
specifications, and the diameters of all power cables meet the requirements for
wire ampacity.
78
9 Warranty
Inspur warrants that all Inspur-branded hardware products shall be free from
material malfunctioning and material defects under conditions of normal use for a
period of three (3) years from the Date of Invoice.
Service offerings may vary by geographic region. Please contact your Inspur
representative to identify service levels and needs for your regions.
Type Duration
The 24/7 remote technical support can be obtained through hotline, e-mail, and
Service Portal*1. Through hotline and e-mail support, Inspur engineers help
customers diagnose the cause of malfunction and provide solution. Service Portal*1
provides access to firmware, customized update files, and related manuals for
Inspur products. Customer may also access the Service Portal*1 to submit Return
Material Authorization (RMA) for parts replacement or repair.
• System Serial Number, Part Number, Model and location (address) of the product
needing service
• Detailed description of problem, logs (sel and blackbox, and any other related logs
from OS), screenshot of issue, pictures of damaged/questions parts, etc.
79
Table 9-2 Support Contact Information
**US: PST
(GMT -8)
**US: PST
(GMT -8)
RMA Services
Inspur may, at its discretion, repair or replace the defective parts. Repair or
Replacement parts may be new, used, or equivalent to new in performance and
reliability. Repaired or replaced parts are warranted to be free of defects in
material or workmanship for ninety (90) calendar days or for the remainder of the
warranty period of the product, whichever is longer.
80
within five (5) business days after receiving the replacement(s). Inspur will cover
one-way shipment via ground.
• Advance Replacement
• 24 × 7 × 4 Onsite Service
• Global Service
• Customized Service
The Warranty Terms & Conditions do not apply to consumable parts, as well as any
products that the serial number missed, damaged or obscured for the following
reasons:
• Virus infection
81
• The product has been modified or serviced by non-authorized personnel
• Any consumable parts, such as, but not limited to, battery or protective coating
that is diminished over time, unless the failure has occurred during DOA period,
such failure caused by Inspur’s material or workmanship
• Any cosmetic damage, such as, but not limited to, scratches, dents, broken plastics,
metal corrosion, or mechanical damage, unless the failure has occurred during
DOA period due to defect in Inspur’s material or workmanship
• Any solid-state drive (SSD) with the usages of which has reached its write
endurance limit
In no event will Inspur be liable for any direct loss of use, interruption of business,
lost profits, lost data, or indirect, special, incidental or consequential damages of
any kind regardless of the form of action, whether in contract, tort (including
negligence), strict liability or otherwise, even if Inspur has been advised of the
possibility of such damage, and whether or not any remedy provided should fail of
its essential purpose.
*1 Service Portal availability is subject to customer type and customer location. Please
contact your Inspur representative to learn more.
*2 Not all SLA offerings are available at all customer locations. Some SLA offerings may be
limited to geolocation and/or customer type. Please contact your Inspur representative to
learn more.
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Appendix
A.1 Drive Neodymium Content Reference
Table
Table A.1-1 Seagate Drive Neodymium Content Reference
Cimarron (2T/4T) √
Cimarron (6T/8T) √
Evans √
Kestrel √
MakaraBP √
MakaraPLUS √
Mobula √
MobulaBP √
Skybolt √
Tatsu √
Vela-A √
Vela-AP √
Hs14 √
Leo-B √
83
Table A.1-3 Toshiba Drive Neodymium Content Reference Range
AL14SE-Lite √
AL15SE √
AL14SX √
MG06 SAS √
MG06 SATA √
MG07 SAS √
MG07 SATA √
AC Alternating Current
AI Artificial Intelligence
84
BMC Baseboard Management Controller
CE Conformite Europeenne
DC Direct Current
DIMM Dual-Inline-Memory-Modules
85
F
FW Firmware
I/O Input/Output
IP Internet Protocol
86
IPMI Intelligent Platform Management Interface
87
NM Node Manager
OS Operating System
PHY Physical
88
R
RH Relative Humidity
89
T
90
A.3 Backplane DIP Switch
Table A.3-1 Backplane DIP Switch
91