JOB DESCRIPTION

1. JOB DETAILS
Job Code : DMCCFZBEJD-007

Job Title : Senior Executive – Process Reengineering

Line Manager : Head of Business Excellence

Department : Free Zone

Section : Business Excellence

Revision Date : March 2023

2. JOB PURPOSE Describe the overall objective of the job and why the job exists.
This role is responsible for working with cross-functional teams in DMCC to:

▪ Use Lean and Six Sigma tools and techniques to lead end-to-end business process reengineering initiatives
to improve process performance, customer experience, productivity, etc.
▪ Lead complex technology upgrade projects requiring the involvement of cross-functional teams in DMCC
and non-DMCC entities.

Typically, a Senior Executive – Process Reengineering will work with all DMCC Departments, Suppliers, Vendors,
External Government and Non-Government Entities depending on the engagement type.

Senior Executive – Process Reengineering must ensure.

▪ We base processes design on standard process design frameworks and data analysis results.
▪ Ensure implemented changes are in the best interest of DMCC and DMCC customers.
▪ Ensure all relevant stakeholders are engaged in the appropriate phases of the change.
▪ Ensure potential conflicts of interest are identified early and mitigated promptly.
▪ Adapt to changing business needs and realign the team to the revised goals.
▪ Ensure projects and system enhancements at delivered at pace.
▪ In collaboration with partners and internal stakeholders, achieve project objectives.

3. JOB SCOPE Financial data and number of staff supervised

Operating Budget / Revenues : NA
Direct Reports Total : 0
Indirect Reports Total : 0

4. KEY ACCOUNTABILITIES Key area of responsibility and job output

Key Area of
Job Output How Success is Measured
Responsibility
Business Process ▪ Lead business process reengineering initiatives end- ▪ Achieve project goals as
Reengineering to-end from Define to Control Phases. specified in the project
▪ Conduct diagnostic studies where it is unclear what charter.
the improvement goal/ KPI should be. ▪ Complete the project as per
▪ Shape the reengineering projects to focus on committed timelines.
critical-to-the-quality metrics derived from the ▪ Obtain sign-off from project
Voice of Process and Voice of Customers. sponsor on projects
benefits

Page | 1

CONFIDENTIAL
Data Classification: Sensitive
 ▪ Use Lean and Six Sigma tools, techniques and
frameworks to define problems and goals, gather
process performance data, analyse the business
process, identify root causes and solutions,
implement improvements and embed
improvements in the process.
▪ Use industry benchmark data and best practices
(where available) to recommend a reengineering
and change management approach and revised
process measures/ KPIs.
▪ Provide expert advice to business users to
incorporate process design principles and best
practices in the customer journey maps of the
changes the organisation is doing.
▪ Recommend best-in-class solutions keeping the
best interest of customers and DMCC in mind.
▪ Identify opportunities to eliminate non-value-
adding steps in processes, simplify processes, and
use the best available technology solutions to
automate processes as appropriate.
▪ Spread a culture of continuous improvement in the
organisational areas where we run business process
improvement initiatives.
Portfolio Management ▪ Support the Head of Business Excellence with the ▪ Achieve project goals as per
Quarterly Prioritisation of Projects and PID & BRDs.
Enhancements. ▪ Completion of the project
▪ Ensure projects and enhancements tracker is as per committed timelines.
maintained up-to-date with accurate and ▪ Timeliness and Quality of
comprehensive information at all times. projects and enhancements
▪ Coach / Mentor Executives – Projects to navigate status updates.
issues/ challenges that prevent them from
delivering the planned results in the committed
timelines.
▪ Maintain oversight on all the IT Enhancements and
projects, thus ensuring proactive interventions
when required to prevent delays or digressions
from the intended outcomes.
▪ Ensure the recommended solution, changes and
enhancements will enhance the client experience
and improve operational efficiency.
▪ Circulate periodic, accurate and transparent status
updates to DMCC Leadership and other project
stakeholders.
▪ Support the Head of Business Excellence in
conducting post-implementation reviews for
medium and large projects.
▪ Identify, assess, and implement improvements that
will drive efficiencies in the project management
life cycle, BE, Business user and IT processes.
▪ Perform regular quality audits on Projects and
Enhancements process and ensure all required
artefacts are maintained in the designated folders.
▪ Ensure no high-risk audit findings in the projects
and enhancements area.

Page | 2

CONFIDENTIAL
Data Classification: Sensitive
 ▪ Ensure all documents, artefacts and reports are
stored in the shared drive’s designated folders.

Project Management ▪ Lead high complexity and sensitive projects end-to- ▪ Achieve project goals as per
end. PID & BRDs.
▪ Manage requirements through the project lifecycle ▪ Complete projects as per
by establishing and maintaining stakeholder committed timelines.
agreements. ▪ Ensure timely and accurate
▪ Consult with business and IT partners to plan and status updates are
implement assigned projects within the designated circulated for all projects.
time and budget constraints.
▪ Lead project management, planning, and
coordination activities.
▪ Assess change requests related to requirements to
assess the overall impact and engage business
stakeholders to take informed decisions on change
requests.
▪ Build relationships and credibility with key business
stakeholders on each project to aid effective delivery
and maximum benefit.
▪ Develop and maintain project plans & project
schedules.
▪ Provide timely and accurate updates into weekly/
fortnightly / monthly status updates.
▪ Monitor project progress (including producing
consolidated reports, milestone summaries, Issues
Registers, Risks Registers, Benefits Trackers, and
Summary of Costs incurred)
▪ Establish project standards, tools and procedures,
including Issues, Risk, Change and Information
Management Trackers.

5. FRAMEWORKS AND DECISION-MAKING AUTHORITY Define the nature of policy/procedure/instruction

constraints and key decisions involving or related to this role
Framework/Key Decision Actions involving or related to this role
(decide, approve, input, inform)
Defining Business Requirements Input, Inform, Decide
User Acceptance Test Planning and Sign-Off Input, Inform, Decide
Technical Training and Support Input, Inform, Decide
Project Management Input, Inform, Decide
Identify and report data-related issues in the system Input, Inform, Decide
Report Project and Enhancement Status Input, Inform, Decide
Identify and Mitigate Risks Input, Inform, Decide
Monitor Project KPIs/SLAs Input, Inform, Decide

6. COMMUNICATIONS AND WORKING RELATIONSHIPS Define what is communicated to whom and why
Key individuals or groups with whom this function Nature and Purpose of Contact
interfaces
Internal: ▪ Reviewing and providing feedback on Business
Works closely with FZ and Non-Free Zone DMCC Teams Requirements, UAT Plans, Solution Design Documents,
across levels. RFPs, Communications, Migration Plans, Launch Plans etc.
including alternative approaches and value additions.
▪ Winning stakeholder support for planned changes
Page | 3

CONFIDENTIAL
Data Classification: Sensitive
 ▪ Defining Unity of Purpose in cross-functional project
teams.
External: Vendors, Suppliers, DMCC Member ▪ Obtaining requirements related to projects and
Companies, External Entities such as Government and enhancements.
Non-Government bodies with whom DMCC has a ▪ Liaising for finalising of project approach and timelines
relationship, Partners, Consultants ▪ Liasing for finalising project scope

7. COMPETENCIES FOR PERFORMANCE EXCELLENCE

List the Behavioural Competencies the job holder must demonstrate for this function to excel
Type # Competency Proficiency Level
1. High-Performance Culture Level 4
2. Market/Customer Orientation Level 4
Core Competencies
3. Professionalism Level 3
4. Transparency Level 3
1. Interpersonal Savvy Level 4
2. Organising Level 4
General Competencies 3. Planning and Managing Work Level 3
4. Quality Decision Making Level 3
5. Technical Learning and Knowledge Level 4
List the key Technical Competencies the job holder must demonstrate for this function to excel
Business Process Reengineering Lean Six Sigma – Black Belt Stakeholder Relationship Management
Analysis and Assessment Change Management Communications Management
Project Management Innovation Issue Management
Reasoning Judgement Research Result Management
Risk Management and Mitigation Social and Cultural Awareness Customer Experience
Technology Application Portfolio Management

8. QUALIFICATIONS, EXPERIENCE, KNOWLEDGE, SKILLS, TRAITS Specific and Relevant to the job, identify
the “minimum” “must have” information
Qualifications : ▪ Bachelor’s Degree, MBA Preferred.

Experience : ▪ Overall, 5-6 years of experience in Business Process Reengineering, leading

technology upgrade/ implementation projects end-to-end, business
analysis and quality assurance.
Knowledge : ▪ Lean Six Sigma Black Belt (Mandatory)
▪ PMP or Prince 2 Certified (Mandatory)
▪ In-depth Knowledge of Free Zone Processes (Desirable)
▪ Project Management Tools (Clarizen, ClickUp, MS Projects Etc.)
(Mandatory)
▪ Reporting Tools (Qlik Sense, Tableau, Power BI) (Desirable)
Skills : ▪ Ability to work with multiple stakeholders to accomplish a common goal.
▪ Ability to prepare clear, well-written documents such as briefings,
requirements documents, and prepare and deliver presentations.
▪ Ability to interview and facilitate focused group discussions as well as work
collaboratively and build consensus across the enterprise
▪ Strong communication, facilitation, and problem-solving skills
▪ Knowledge of quality/process improvement/reengineering methodologies
such as Six Sigma, Lean, Prince 2 or PMP
▪ Strong proficiency with Microsoft MS Office Suite, Visio, Minitab
Traits : ▪ Self-motivated
▪ Self-starter
▪ Quality-oriented
▪ Energetic

Page | 4

CONFIDENTIAL
Data Classification: Sensitive
 ▪ Sense of Urgency Oriented

9. SIGNATURES
The above statements are intended to describe the general nature and level of the work being performed by the employee assigned to this work. This is
not an exhaustive list of all duties and responsibilities. The management reserves the right to amend and change responsibilities to meet business and
organisational needs as necessary. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the JD and that other duties,
as assigned, might be part of the job.
Additionally, by signing this document, the employee acknowledges all DMCC Policies and Procedures and agrees to abide by the provisions of these
policies during the term of employment.

Approve/Acknowledgement Signature Date

Line Manager
Department Head
Employee
Human Resources

Page | 5

CONFIDENTIAL
Data Classification: Sensitive