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Eftpos Quick Reference Guide

The EFTPOS Quick Reference Guide provides essential contact information for help, including a 24/7 help desk and specific numbers for debit and credit card authorizations. It also offers helpful hints for secure terminal use and lists common decline codes with their meanings. Additionally, users are advised to change their default passwords for security purposes and to consult user guides for more detailed information.

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13 views1 page

Eftpos Quick Reference Guide

The EFTPOS Quick Reference Guide provides essential contact information for help, including a 24/7 help desk and specific numbers for debit and credit card authorizations. It also offers helpful hints for secure terminal use and lists common decline codes with their meanings. Additionally, users are advised to change their default passwords for security purposes and to consult user guides for more detailed information.

Uploaded by

woon.tchu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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EFTPOS – Quick Reference Guide

Where to get help

Help Desk • 24 hours, 7 days


• Freecall 1800 230 177.
Authorisation • 24 hours, 7 days
• Freecall 1800 813 700 for all debit card authorisations.
• Call 13 26 36 for all credit card authorisations.
Sales • Monday to Friday, 8am - 9pm, Mon to Fri and 9am - 3pm Sat (Sydney Melbourne time)
• Freecall 1800 730 554 to change ownership and new facility enquiries.
Merchant • 24 hours, 7 days
Stationery • Visit https://www.commbankstationery.com.au/stationery

Merchant Support and User Guides.


For user guides please see https://www.commbank.com.au/business/payments/help.html?ei=gethelp

Helpful hints
• Do not leave your terminal unattended. • Retain receipts for a minimum of 6 months.
• Password protect your terminal. • Do not split transactions into smaller amounts.
• Always check the card validity dates – both commencement and expiry. • When your terminal is down and not connecting, an authorisation code must be obtained for
• Always verify the amount and the ‘Approved’ message on the transaction before handing transactions above your floor limit.
the docket to the customer. • Do not allow any unauthorised use of your terminal – customers should only have access to
enter their PIN.
* For more information please see your merchant agreement.

Most frequent decline codes


51 – Not sufficient funds, refer to Card Issuer. 61 – Daily Limit Exceeded, seek other form of payment.
55 – Incorrect PIN, have customer input PIN again. 67 – Phone Authorisation Centre.
57 – Transcation not allowed, seek other form of payment. 75 – Incorrect PIN on more than three attempts, seek other form of payment.
91 – Issuer Unavailable, voucher required.
* For more information please refer to user guide.

Passwords
Upon receipt of your facility, please ensure that the default password is changed to reflect a valid password chosen by you.
This step is to assist in maintaining the security of your terminal.
Do not share or write down passwords.
For instructions on how to change your password please see your user guide.

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