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My It User Guide

The MyIT User Guide provides instructions for raising a ticket through the BMC Remedy IT Service Management Suite. Users must log in to the MyIT portal, select a category, fill in mandatory details, and submit their requests. The guide also explains how to view submitted requests, add comments, and check the status of tickets.

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16 views9 pages

My It User Guide

The MyIT User Guide provides instructions for raising a ticket through the BMC Remedy IT Service Management Suite. Users must log in to the MyIT portal, select a category, fill in mandatory details, and submit their requests. The guide also explains how to view submitted requests, add comments, and check the status of tickets.

Uploaded by

divalal08
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MyIT User Guide

For

BMC Remedy (ITSM)

IT Service Management Suite, 9.1.02

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Raising a Ticket through MyIT self-service portal

1. Login to MyIT url: https://myit.sunpharma.com


Username: Windows ID
Password: Windows Password

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2. Below screen is visible post login:

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3. Click on the appropriate category for which you want to open an Incident or Request.
For Example – E-Mail & AD Services

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4. Fill the Mandatory details for ticket logging, attach a file or snap shot (max 5mb, any format) if
required and click on Submit Request button to raise the ticket.

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5. Click on My Activity => Requests to view all Requests submitted by you in a chronological order.
While communicating with Service Desk engineer quote your Request ID (REQ000000XXX)

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6. Click on Request to view the details of ticket submitted by you.

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7. Click on “Comments and Attachments” section to see or add further comments. The
communication between User and GSD agent can be seen here.

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8. Whenever status of your Request gets updated/resolved by service desk, it will get reflect
against your Request in MyIT portal. Tickets can be filtered depending upon status as per
requirement

9. Click on ‘Sign Out’ to logout from the MyIT Application.

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