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INTERNSHIP REPORT
STATE BANK OF INDIA
15, Rue Suffern, Pondicherry, Pin – 608001

SUBMITTED IN PARTIAL FULLFIMENT OF THE REQUIRMENT OF THE

DEGREE OF MASTER OF COMMERCE, SPECIALIZATION IN BUSINESS FINANCE
AS SECOND SEMESTER HARDCORE PAPER UNDER THE SUPERVISION AND
GUIDANCE OF RAJADURAI V (DEPUTY BRANCH MANAGER)

SUBMITTED BY
JOTHIBASKARAN B
REG NO: 24MCOBFPY0064
MCOM (BUSINESS FINANCE)
FACULTY ADVISOR AS

DR. M. ANUPRIYA

ASSISTANT PROFESSOR, DEPARTMENT OF COMMERCE

SCHOOL OF MANAGEMENT

PONDICHERRY UNIVERSITY, PONDICHERRY

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COMPLETION CERTIFICATE
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DECLARATION
I hereby declare that the internship report titled “Business Internship at State Bank of
India, Main Branch, Pondicherry”, submitted to Pondicherry University, is a record of
original and independent work undertaken by me during the academic year as part of
the Master of Commerce (Business Finance) program.
This report has been submitted in partial fulfilment of the requirements for the award
of the M.Com (Business Finance) degree and has been carried out under the supervision
and guidance of Professor Dr. M. Anupriya, Assistant Professor, Department of
Commerce, School of Management, Pondicherry University.
The observations and reflections documented in this report are based on my personal
learning experience during the internship period at the State Bank of India – Main
Branch, Pondicherry. All the tasks and departmental activities presented in this report
have been performed and observed by me with utmost sincerity, integrity, and a keen
interest in gaining practical knowledge in the field of banking and finance.
To the best of my knowledge, this report does not contain any work that has been
submitted for the award of any other degree or diploma in any university or institution,
nor does it contain any material previously published or written by any other person,
except where due acknowledgment has been made in the text.
I would also like to state that the report has been prepared by following academic ethics
and is free from any form of plagiarism. I fully understand the importance of honesty
and originality in academic submissions and assure that this report reflects my personal
effort, commitment, and academic discipline.
I respectfully submit this report for evaluation and sincerely hope that it meets the
expectations and standards of the university.
JOTHIBASKARAN B
Place: Pondicherry
Date:
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ACKNOWLEDGEMENT

It is a great opportunity & pleasure for me to express my profound gratitude towards all
the individuals who directly or indirectly contributed to the completion of this report.
Working on this report was a great fun, excitement, challenges and a new exposure in
the field of Bank. I am greatly debated to under whose guidance and concern I am able
to bring this report into its real shape.
I convey my utmost appreciation to MR. RAJADURAI for his supervision and
guidance throughout my internship period. I thank him for his constant support. It would
have been impossible for me to keep the confidentiality and do the report without his
help.
I am thankful to my advisor, Professor DR. ANUPRIYA and all the faculty members
of the Department of Commerce for providing me with useful guidance for the
completion of this report. I convey my gratitude to all those who are directly or
indirectly related to the completion of this project report.

JOTHIBASKARANN B
24MCOBFPY0064
M.COM (BUSINESS FINANCE)
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INTERNSHIP ATTENDANCE LOG

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TABLE OF CONTENT

S.No Title Page No.

COMPLETION CERTIFICATE
BASIC DECLARATION
ACKNOWLEDGEMENT 2-7
ATTENDANCE LOG

1. INTRODUCTION 9-11

2. DAILY REPORT 12-26

3. PROFILE OF THE BANK 27-31

4. EXPERIENCE 32-33

5. CONCLUSION 34
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1. INTRODUCTION
An internship serves as a transformative bridge between academic learning and
professional reality, offering students a platform to test theoretical knowledge in real-
world scenarios. It is a critical phase where classroom concepts meet practical
application, allowing interns to develop industry-specific skills, professional etiquette,
and problem-solving abilities. Through hands-on experience, interns gain exposure to
workplace dynamics, organizational structures, and operational challenges that
textbooks cannot fully capture. More importantly, internships help cultivate
adaptability, time management, and interpersonal skills – qualities essential for career
success. They provide a safe space to make mistakes, learn from mentors, and
understand industry expectations before entering the job market.
My internship at State Bank of India (SBI), the nation's largest public sector bank,
proved to be an enriching journey that exceeded conventional classroom learning. Over
the course of my placement, I had the privilege of working across multiple critical
departments including Retail Banking (Pension and Gold Loans), NRI Services,
Foreign Exchange, and Digital Banking (YONO platform). This comprehensive
exposure allowed me to witness firsthand how India's banking giant operates its vast
network while maintaining regulatory compliance and customer satisfaction.
The experience fundamentally changed my understanding of financial services –
transforming abstract concepts like liquidity ratios and credit risk into tangible
processes I handled daily. In the Pension Section, I learned how social security systems
operate at ground level. The Gold Loan department taught me about asset-backed
lending and rural finance. Forex operations revealed the complexities of international
money transfers and RBI regulations. Each department presented unique learning
opportunities that collectively gave me a 360-degree view of banking operations.
What made this internship particularly valuable was the balance between observational
learning and active participation. Beyond shadowing professionals, I was entrusted with
real responsibilities – processing loan documents, handling customer queries, and even
assisting in marketing financial products. This hands-on involvement helped me
develop practical skills like financial documentation, customer relationship
management, and digital banking assistance that no theoretical course could provide.
Perhaps the most significant takeaway was understanding how technology is
revolutionizing traditional banking. Working with SBI's YONO platform demonstrated
how digital transformation is making financial services more accessible while
introducing new challenges in cybersecurity and customer education. Simultaneously,
interacting with diverse customers – from rural borrowers to NRI clients – taught me
the importance of tailored financial solutions in a country with such varied economic
profiles.
This internship has not only enhanced my technical banking knowledge but also shaped
my professional identity. The exposure to SBI's work culture, with its emphasis on
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precision, compliance, and customer-centric approach, has influenced how I perceive

financial careers. As I move forward in my professional journey, these 15 days will
remain foundational in developing both the hard and soft skills required to thrive in the
competitive financial sector. The experience has solidified my career aspirations in
banking and given me confidence to navigate the industry's evolving landscape.
Scope of the Internship
The internship at SBI was designed to provide practical exposure to core banking
functions, including:
• Customer Service & Operations: Handling account-related queries, KYC
updates, and document processing.
• Loan Processing: Assisting in Gold Loan and Education Loan applications,
understanding eligibility criteria, and documentation.
• Foreign Exchange (Forex): Learning currency exchange procedures, RBI
guidelines, and international remittance limits.
• Digital Banking (YONO): Facilitating registrations, troubleshooting login
issues, and promoting cashless transactions.
• NRI Banking: Managing inoperative accounts, understanding NRE/NRO
accounts, and FCNR deposits.
• Compliance & Reporting: Gaining insights into regulatory requirements, TCS
(Tax Collected at Source), and RBI reporting norms.
Objectives of the Internship
1. To gain hands-on experience in banking operations, including account
management, loan processing, and customer service.
2. To understand financial products such as pension schemes (Atal Pension
Yojana), gold loans, and education loans.
3. To learn about digital banking by working on YONO registrations, password
resets, and promoting cashless transactions.
4. To study forex transactions, including currency exchange limits, RBI
compliance, and international remittance procedures.
5. To analyze NRI banking services, including handling inoperative accounts and
FCNR/RFC deposits.
6. To apply theoretical knowledge in real-world scenarios, such as calculating
interest rates, loan margins, and tax implications.
7. To develop professional skills like communication, documentation, and
adherence to banking regulations.
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8. To prepare for a career in banking by understanding industry trends, customer

expectations, and operational challenges.
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2. DAILY REPORT
DAY 1
DATE : 23/12/2024
Marketing Insurance Scheme
On the First day of my internship, I learned life insurance scheme available for
customers to purchase. I got assigned to the task of explaining and convincing the
customer in the bank to purchase the scheme regarding the following policies:
• Pradhan Mantri Suraksha Bhim Yojna(PMSBY)
• Pradhan Mantri Jivan Jothi Bhima Yojna(PMJJBY)
• Personal accident insurance(PAI)
• Aarogya Advance
1. PMSBY
Scheme for life insurance paying an annual amount of 20 rupees for assurance of loss
or uncertainty from an accident causing the hand or leg to disappear. Amount Received
on loss 2,00,000 Rupees.
2. PMJJBY
Scheme for life insurance paying an annual 436 Rupees for the assurance of Death,
accident, or natural death. Amount Received on Loss 2,00,000 Rupees.
3. PAI
Scheme for Life Insurance paying an annual 1000 rupees for assurance of:
• Accident Death Cover
• Electric Shock Death
• Snake Bite Death
• Unexpected Accident Death
The amount will be granted on the above conditions.
4. Aarogya Plus Policy
Premium annual payment of 10,502 Rupees for family health insurance. Assurance for
medical Expenses for medical expenses related coverage.
Explained to more than 30 customers, where 1 customer got convinced to PMSBY.
This work requires better communication skills. It is a kind of agency work for life
insurance, and I have experience with agency work and social adaptability.
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DAY 2
DATE: 26/12/2024
Call Duty with PPF Customers
On this day of my internship, I was assigned to work on telephone call duty, which
involved contacting SBI customers who hold Public Provident Fund (PPF) accounts but
do not have a savings account linked to it. The purpose of the call was to inform and
remind them about the importance of opening a savings account, especially since, after
the completion of the PPF’s maturity period, the lump sum maturity amount will be
credited only to a valid savings account. Without a linked savings account, customers
may face delays or inconvenience in receiving their funds.
My main task was to make outbound calls to the listed customers whose names and
contact details were already available with the branch. I was guided to explain clearly
and politely why it is essential to have a savings account with SBI if they are currently
holding only a PPF account. I told them that the PPF is a long-term savings scheme with
a lock-in period of 15 years, and once it matures, the amount is not handed out in cash
or cheque—it is directly transferred to a bank savings account. Therefore, having a
proper savings account already opened will ensure that the process is smooth and the
maturity proceeds are credited safely and without delay.
Through this activity, I learned how important clear communication and patience are
when speaking to people over the phone. Some customers were immediately responsive
and appreciated the reminder. Others were confused or unaware of this requirement, so
I had to explain it to them step-by-step in simple language. This helped me to improve
my conversation flow, use the right tone, and build my confidence when talking to
people I have never spoken to before.
I also understood how banks take proactive steps to inform and guide customers before
any issue arises. It made me realize the importance of precautionary actions in
banking—where reminding customers ahead of time can help avoid confusion or
inconvenience later. My interaction with different types of people—some polite, some
hesitant, and some thankful—gave me a real-world experience of customer handling.
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DAY 3
DATE: 27/12/2024
Marketing Insurance Scheme and Personal Loan Section
On this day, internship work started with explaining again the insurance scheme that I
had done on the first day till lunch time.
After Lunch, I got assigned to do work in the loan section, where I learned what is
personal loan is and the types of personal loans.
Personal loan:
A personal Loan(also known as a consumer loan) describes any situation in which an
individual borrows money for personal needs, including making investments in a
company.
Types of Personal Loan:
• X-Press credit Loan
• Pension loan
X-press credit loan
- Loan given on the basis of salary.
Pension Loan
- Loan given on the basis of the pension amount.
And I got assigned to call duty, where to call the specified SBI customer mentioned in
to list who were eligible to avail the personal loan. Calling them to see whether they are
interested in taking a personal loan or not. This task not only gave me exposure to the
loan marketing process but also gave me hands-on experience in customer engagement.
I had to be patient and polite, especially when customers had doubts or hesitations. In
some cases, customers were not aware that they were eligible, and my call helped them
consider using the opportunity. In other cases, customers were not interested, and I
learned how to professionally end such conversations while leaving the door open for
future communication.
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DAY 4
DATE: 30/12/2024
GOVERNMENT SECTION
Today I did this: I worked in the Government Section and learned about the detailed
procedures related to cheque verification from other banks and the handling of
undelivered ATM cards.
In the first half of the day, I focused on understanding the inter-bank cheque clearance
process. When an SBI customer deposits a cheque that is issued by another bank (such
as ICICI, HDFC, or any other), it is not immediately credited to the customer’s account.
I learned that such cheques go through a clearing process, which involves scanning the
cheque and sending its image to the home bank (the bank that issued the cheque)
through the Clearing House. This is usually done through CTS (Cheque Truncation
System), a digital image-based process that ensures secure and faster cheque clearance.
The bank waits for confirmation from the issuing bank to validate the signature, amount,
account status, and fund availability. Only after receiving this confirmation—typically
within two working days—the funds are credited to the depositor’s account. If the
cheque is returned due to any reason like insufficient balance, mismatched signature, or
technical issues, the bank informs the customer and returns the cheque.
Through this, I realized how the banking system ensures accuracy, transparency, and
fraud prevention in inter-bank cheque transactions. I also got to see how clerical staff
maintain proper records of incoming and outgoing cheques and monitor the status of
each transaction daily.
In the second half of the day, I was introduced to the process of managing undelivered
ATM cards. I was informed that when customers apply for an ATM card (usually while
opening a new account), the card is sent to their residential address by post. However,
if the address is incorrect, the customer is unavailable, or if the courier is unable to
deliver, the card is returned to the branch where the account is maintained.
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DAY 5
DATE: 31/12/2024
FIXED DEPOSIT SECTION
I worked in the Fixed Deposit Section and learned about the different aspects of Fixed
Deposits (FDs) offered by SBI.
During my time in the Fixed Deposit section, I gained practical knowledge about Fixed
Deposits, also known as Term Deposits, which are one of the most popular saving
instruments provided by the bank. I learned that SBI offers fixed deposit options for
durations ranging from as short as 7 days to a maximum of 10 years. The minimum
deposit amount required to open an FD is ₹1,000, and there is no upper limit for the
deposit amount. I also became familiar with the applicable interest rates, such as 7.00%
for deposits held between 2 years and less than 3 years, and 6.50% for those held
between 5 years and up to 10 years.
Apart from learning the basic features, I was also guided on how to explain FD benefits
to customers, check maturity dates, and assist in filling FD application forms. This
session helped me understand how fixed deposits contribute to secure savings and long-
term financial planning for customers. Also, with this, I got assigned to call duty in the
fixed deposit section, to call those people who have applied for FD and their FD seat is
opened, So to inform that they can collect their FD seat.
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DAY 6
DATE: 02/01/2025
PENSION SECTION
Today, I worked in the Pension Section under the guidance of Mr. Arun. In the morning
session, I learned about the basics of pensions, including their purpose and how they
help people after retirement.
In the afternoon, I assisted with practical tasks such as preparing dispatch covers for
KYC updates. This involved organizing documents and ensuring they were sent to the
correct customers, which helped me understand the importance of proper
documentation.
I also studied the Atal Pension Yojana (APY) scheme in detail. It is a government
initiative for workers in the unorganized sector, offering pension benefits with flexible
contribution options (₹1,000 to ₹5,000 per month) for people aged 18 to 40. The scheme
continues until the subscriber turns 60.
Overall, it was a productive day where I gained both theoretical knowledge and hands-
on experience in pension-related processes.
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DAY 7
DATE: 03/01/2025
GOLD LOAN SECTION
Today, I worked in the Gold Loan Section. In the morning session, I learned about gold
loans—how they work and why people use them. I discovered there are two main
types: Agricultural Gold Loans for farming needs and Personal Gold Loans for other
expenses.
During the afternoon, I did marketing for central government schemes related to gold
loans. I interacted with customers, explained the benefits, and even managed to get one
customer interested in an insurance scheme.
Here’s what I learned about gold loans:
• Agricultural Gold Loan: Helps farmers with an 8.25% interest rate and a 12-
month repayment period.
• Personal Gold Loan: Offers two options—Bullet Repayment (8.75% interest)
and Liquidity Gold Loan (Overdraft) (9.75% interest), both with a 12-month
limit.
It was a great learning experience, and I now better understand how gold loans support
customers in different financial situations.
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DAY 8
DATE: 04/01/2025
MARKETING (INVESTMENT SCHEMES)
Today, I worked in the Marketing (Investment) section under Mr. Rajadurais' guidance.
In the morning session, I learned about various Central Government Investment
Schemes, particularly focusing on the Sukanya Samriddhi Account Scheme. This
scheme is designed to support the financial future of girl children in India, with benefits
like an 8% interest rate and flexible annual deposits ranging from ₹250 to ₹1,50,000.
The account can be opened for girls aged 0 to 10 years and matures after 21 years.
In the afternoon, I applied this knowledge by marketing these investment schemes to
customers. I spoke with 20 customers, explaining the features and benefits of the
Sukanya Samriddhi Account and other government schemes. This hands-on experience
helped me improve my communication skills and understand how to present financial
products effectively to potential investors.
Through this work, I gained valuable insights into government-backed investment
options and how they can help families secure their children's future.
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DAY 9
DATE: 06/01/2025
NRI (NON RESIDENT OF INDIA)
Today, I worked in the NRI section under Mrs. Rathna's guidance. In the morning, I
learned how to prepare and send inoperative account letters. I posted 100 letters
informing customers that their accounts were inactive and needed to be reactivated by
visiting the branch with their PAN, Aadhaar, or Passport. For customers abroad, we
included a KYC form to be filled and emailed back.
In the afternoon, I learned about NRI accounts. There are two types:
1. NRO Account: For managing Indian income (like rent or dividends) in rupees.
The interest earned is taxable at 30%. In NRO we can deposit only in Rupee
(Both Foreign Currency and Indian Rupee. The purpose of an NRO account is
to help NRIs manage their income and finances earned in India while they are
living abroad.
2. NRE Account: For depositing foreign earnings in rupees. The interest is tax-free
in India. In the bank account for Indians living abroad to keep their foreign
earnings in India, which can be easily transferred back to their country of
residence.
Both accounts are credit accounts and offer a 3-month interest period. I now understand
how NRIs manage their finances in India while living abroad.
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DAY 10
DATE: 07/01/2025
NRI (NON RESIDENT OF INDIA) PART 2
Today in the NRI section, I handled important tasks. In the morning, I prepared and
posted 75 inoperative account letters to customers. These letters informed them that
their accounts were inactive and needed to be reactivated by visiting the branch with
documents like PAN, Aadhaar, or Passport. For customers abroad, we included a KYC
form to be filled out and emailed back, while Pondicherry customers didn't need this
form.
In the afternoon, I learned about two special accounts:
1. FCNR (Foreign Currency Non-Resident) Account: This is a fixed deposit
account held in foreign currencies like USD, GBP, and EURO, with a minimum
1-year term.
2. RFC (Resident Foreign Currency) Account: Useful for NRIs returning to
India, as it allows them to bring foreign currency from overseas accounts.
This experience helped me understand how NRIs manage their finances across borders.
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DAY 11
DATE: 08/01/2025
FOREX TRANSACTION
Today I worked in the Forex department, where I learned how foreign exchange
transactions function in banking operations. In the morning session, I understood that
forex involves converting currencies at fluctuating rates, with the RBI monitoring all
transactions, though only Category A branches report directly to them. We covered
different transaction types, including trade payments for imports/exports and personal
remittances for education or gifts. During the afternoon, I gained practical knowledge
about Foreign Travel Cards that can be loaded with up to 500$ and used across 9
currencies, along with important remittance limits like the 250,000 annual outward cap
per person. I studied the tax implications, including 20% TCS on transactions above
$700,000 (reduced to 5% for education purposes) and saw firsthand how essential
documentation like passports, visas, and ticket copies are processed for currency
exchanges.
My training covered critical aspects like how Letters of Credit secure international trade
payments, the importance of Bills of Lading for shipping, and why forward contracts
help manage exchange rate risks by locking in rates in advance. I learned about the 2%
margin banks maintain for currency fluctuations and the strict RBI compliance
requirements governing all forex activities. Through this comprehensive exposure, I've
developed a clear understanding of the meticulous processes and regulations involved
in foreign exchange transactions, appreciating why accuracy and compliance are
paramount when handling currency conversions and international money transfers in
the banking sector. The experience highlighted how banks balance customer service
with rigorous regulatory adherence in global financial operations.
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DAY 12
DATE: 09/01/2025
NET BANKING ON(YONO SBI)
Today, I worked on SBI's YONO digital banking platform. In the morning session, I
learned the complete procedure for opening YONO net banking accounts and resetting
passwords. I successfully processed 2 new YONO registrations and helped 3 customers
reset their passwords.
During the afternoon, I continued this work by registering 1 new customer on YONO
and assisting 2 more with password resets. Through this hands-on experience, I learned
that YONO (You Only Need One) is SBI's innovative digital banking solution that
enables card-less transactions. Customers can withdraw cash from ATMs using just their
mobile phones, eliminating the need for physical cards and reducing risks like card
skimming.
The platform is environmentally friendly as it reduces plastic card usage. I also mastered
the username recovery and password reset processes:
• For username recovery, we verify details like CIF number and registered mobile
number before sending an OTP
• Password reset requires account details and OTP verification for security
This practical exposure helped me understand how digital banking solutions like YONO
are making banking more convenient and secure for customers while promoting
paperless transactions.
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DAY 13
DATE: 10/01/2025
NET BANKING ON(YONO SBI)
Today, I continued working with SBI's YONO digital banking platform, building on
yesterday's experience. This time, I focused more on troubleshooting common issues
customers face during registration and login. I assisted 4 customers with new YONO
activations and resolved 3 password-related queries, which helped me understand the
typical challenges users encounter.
Through this session, I gained deeper insights into YONO's security features,
particularly how the dynamic PIN system works for each transaction, making it more
secure than traditional cards. I also learned about additional features like YONO Cash
withdrawals, which allow customers to access money from ATMs without their debit
cards—a useful option when cards are forgotten or lost.
A key learning was the importance of verifying customer details accurately during the
recovery process, as any mismatch in CIF numbers or registered mobile numbers can
delay the resolution. The hands-on practice reinforced how digital platforms like YONO
simplify banking while maintaining robust security measures. This experience has
improved my confidence in guiding customers through digital banking processes
efficiently.
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DAY 14
DATE: 13/01/2025
CAR LOAN SECTION
Today, I worked in the Car Loan section, where I gained comprehensive knowledge
about vehicle financing processes. In the morning session, I learned that a car loan is
essentially money borrowed from a bank to purchase a vehicle, which the customer
repays over time along with interest. During the afternoon, I explored the specific
features of SBI's car loan offerings in detail. The loan amount is determined based on
both the customer's salary and the car's value, with different financing percentages
applied to various income brackets - 50% for those earning below 5 lakh, 60% for 5-10
lakh, and 65% for above 10 lakh. A crucial eligibility factor is maintaining a CIBIL
score above 700. SBI provides financing for up to 90% of the ex-showroom price plus
registration and insurance costs, with a repayment tenure extending up to 7 years at
competitive interest rates calculated on a daily reducing balance method. The bank
finances the complete on-road price that includes all statutory charges, and offers
favorable terms like no prepayment charges, no foreclosure penalties after two years,
and no requirement for advance EMIs. Additionally, customers have the option to avail
of SBI Life Insurance coverage. This experience gave me valuable insights into how
banks structure auto loans while balancing risk assessment with customer convenience,
particularly in terms of eligibility criteria, repayment flexibility, and the comprehensive
financing of vehicle purchase costs.
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DAY 15
16/01/2025
EDUCATION LOAN SECTION
Today, I worked in the Education Loan section where I learned about how students can
get financial help for their higher studies. In the morning, I understood that an education
loan is money given by banks to pay for college fees, books, and living expenses while
studying. The loan needs to be paid back later with interest.
During the afternoon, I made calls to 50 customers to tell them about pre-approved
personal loans, which helped me practice how to talk to customers about loan products.
Here's what I learned about SBI's education loans: For loans up to ₹7.5 lakhs, only a
parent or guardian needs to sign as co-borrower, and no extra security is needed. For
bigger loans above ₹7.5 lakhs, some property or asset must be given as security. The
bank doesn't charge any processing fees for loans below ₹20 lakhs. Students get up to
15 years to repay the loan, plus they don't have to start paying for the first 12 months
after finishing studies.
The interest rates are different for boys (11.15%) and girls (10.65%), which makes it
cheaper for girls to study. The loan can be used only for important education costs like
tuition fees, exam fees, library and laboratory charges. For studies in India, students
need to pay 5% of the cost themselves if the loan is above ₹4 lakhs, while for foreign
studies this goes up to 15%. This experience helped me understand how banks support
students' education while making sure the money is used properly and paid back safely.
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3. PROFILE OF BANK
The State Bank of India or the SBI is a public-sector bank and financial service statutory
body. It is the largest commercial bank in India in terms of assets, profits, deposits,
number of branches and employees. The SBI came into existence on July 1, 1955. It has
its headquarters in Mumbai, Maharashtra.
The bank became the banker to all classes of people through its wide expansion of
business and has maximum outreach. This is why RBI put SBI on the list of Domestic
Systemically Important Banks or D-SIBs (D-SIBs are banks that are too big to fail).
Presently SBI is headed by Mr. Dinesh Kumar Khara.

● QUICK OVERVIEW:
● SBI Headquarters: Mumbai
● SBI Established: 1955
● State Bank of India Chairman: Sri Dinesh Kumar Khara
● SBI Owner: Government of India

SBI BANK HISTORY:

• The roots of the State Bank of India lie in the 19th century when the Bank of
Calcutta (later renamed as Bank of Bengal) was established on June 2, 1806. The
Bank of Bengal was one of three Presidency banks, the other two being Bank of
Bombay and Bank of Madras. These three Presidency banks were incorporated
as joint-stock companies. They have the exclusive right to issue paper currency
until 1861 when the right was taken over by the Government of India. The three
Presidency banks amalgamated on January 27, 1921 and were named Imperial
Bank of India. The Imperial Bank of India remained a joint-stock company
without Government participation. All in all, the SBI was formed after the
merger of approximately twenty banks.
• According to the State Bank of India Act of 1955, the Reserve Bank of India,
acquired a controlling interest in the Imperial Bank of India and the Imperial
Bank of India became the State Bank of India on July 1, 1955. But the Indian
Government acquired the Reserve Bank of India’s stake in SBI in 2008 to remove
any conflict of interest because the RBI is the country’s banking regulatory
authority. In 1959, the government passed the State Bank of India (Subsidiary
Banks) Act thus making the eight banks that had belonged to princely states
subsidiaries of SBI. But now all the subsidiaries have been merged with SBI.
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FUNCTIONS OF SBI:
Being one of the largest commercial and systemically important banks, SBI shares a
greater responsibility and role as compared to other banks. The functions performed by
SBI are divided into two categories- ordinary banking functions and central banking
functions. These banking functions are further subdivided into many categories.
• Currency Maintenance– Essentially, the RBI is responsible for the maintenance
of currency. But the offices of RBI are only available in big cities. In places
where RBI has no branches, it maintains its currency through the SBI. The
currency is withdrawn from these branches of SBI whenever required by the
RBI. In other words, it acts as a Currency Chest on behalf of the RBI.
• Government’s Bank– The SBI caters to the needs of the central and state
governments. Firstly, it collects money and makes payments on behalf of the
government. It also collects the charges on behalf of the government like tax
collection and other payments besides granting advances and loans to the
government.
• Bank bankers by receiving deposits from and give loans to other commercial
banks. Many commercial banks have their accounts with SBI and these banks
resort to help to SBI whenever they face any financial shortage
• The SBI also acts as a clearinghouse for all commercial banks in places where
RBI does not have its presence.
GENERAL BANKING FUNCTIONS:
Since its inception, the SBI is working to cover all areas, including the rural areas, which
have remained outside the reach of the banking sector for a substantial period so that
their living standard can be uplifted. Besides performing the above-mentioned 2 work,
THE SBI just like any other public-sector bank performs the normal banking operations
that are mentioned below:
• Accepts deposits from the public under current, saving, recurring and fixed
deposits.
• Acts as an administrator, executor and trustee.
• Issue and circulate letters of credit.
• Offer remittance facilities like demand draft, telegraphic transfer, etc.
• Accept, draw, discount, sell and buy bills of exchange and other negotiable
instruments.
• Merchant-Banking facilities.
• Operates Non-Resident External and foreign currency accounts.
• Offers community services banking by providing grants to many socially relevant
research projects undertaken by various universities and institutes.
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• Promotes exports through export credit.

• Providing financial help to the small-scale industries

SBI LOGO AND ITS MEANING:

At present the logo of SBI is a blue circle with a small cut at the bottom and is said to
be inspired by Kankaria Lake (Ahmedabad) which resembles this on Google Maps. The
blue circle symbolizes unity and completeness while the white one represents the
common man as a vital part of the bank, despite the huge size of the bank. The logo also
suggests a keyhole which is the symbol of safety, security and strength. Some also
interpret the white circle as the bank’s branch and the vertical line stands for the streets
and lanes of any city which leads to the bank’s branch reflecting that wherever one goes,
the SBI is there to serve.
SBI NON-BANKING SUBSIDIARIES
SBI not only provides banking services but also through its joint venture or nonbanking
subsidiaries it is trying to make its presence felt abroad and expand its dimensions in
other fields. Some non-banking subsidiaries of SBI are:
• SBI GENERAL INSURANCE COMPANY LIMITED (SBI GENERAL)
• SBI CARDS AND PAYMENT SERVICES LIMITED (SBICPSL)
• SBI FUNDS MANAGEMENT LIMITED(SBIFML)
• SBI CAPITAL MARKETS LIMITED (SBICAPS)
• SBICAP Securities Ltd (SSL)
• SBICAP Ventures Limited (SVL)
• SBICAP TRUSTEE COMPANY LIMITED (STCL)
• SBI SG GLOBAL SECURITIES SERVICES PRIVATE LIMITED (SBI-SG)
• SBI DFHI LIMITED (SBI DFHI)
• SBI Payment Services Pvt Ltd. (SBI Payments)
• SBI GLOBAL FACTORS LIMITED (SBIGFL)
• SBIPENSION FUNDS PRIVATE LIMITED.
THE CURRENT POSITION OF THE STATE BANK OF INDIA (SBI BANK):

CHAIRMAN CHALLA SREENIVASULU SETTY

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MANAGING DIRECTOR ASHWINI KUMAR TEWARI

MANAGING DIRECTOR VINAY M TONSE

MANAGING DIRECTOR RANA ASHUTOSH KUMAR

MANAGING DIRECTOR RAMA MOHAN RAO

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5. EXPERIENCE
●Knowledge of both theoretical and practical aspects and exposure in the practical
field is a must to be competitive in this world. Real work setting is a diverse situation
than the classroom learning scenario, as we enter into a real work setting, there arise
novel problems, difficulties, and challenges which make the person more dynamic and
enthusiastic. While dealing with the complexities, we develop interpersonal and
communication skills, which further shape our personality.
●Theoretical knowledge is not enough to know anything in a complete sense. For this,
practical exposure is quite essential, and a program like internship program grants
such an opportunity. During the internship period, one gets acquainted with various
lessons and practical knowledge that could be basic for one’s career development. In
the due period, I got familiar with general banking activities, banking transactions,
clerical work, and operations of office equipment, customer handling techniques,
various problems that may arise in the bank, the importance of motivating factors,
office layout, maintaining relations with staff, etc. Besides these superficial lessons, I
got an opportunity to learn various below mentioned lesson too:
●Learned the importance of the proper organizational culture and its effect on the
professional working environment. The culture comprises communication skills,
teamwork, well-mannered behaviour, and the degree of social and professional
environment between the employees as well as with the customer.
●Learned how to deal with a variety of people and their queries and provide
appropriate information to the customers.
●Learned to communicate effectively with people, improving interpersonal skills.
●Learnt the importance of the relationship between clients and the bank.
●Acquired knowledge about the different types of services provided by the Customer
Service Department (CUSTOMER SERVICE DEPARTMENT).
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●Learned account opening procedure, statement printing, account closing, cheque

issuing, ATM Card, and ATM Pin issuing procedures.
●Realized the work pressure at the time of performing tasks.
●Experienced the importance of the time factor in banking for both customers and
employees.
●Experience that for a positive result, the coordination between employees of
different levels is important.
●The customers are the main drivers of any organization, so they should be well
served with efficient and effective services. Customers’ attitude towards the bank
should always be positively maintained.
● The degree of socialization in an organization's environment determines its
effectiveness and efficiency.
● Misbehaviour by any personnel adversely affects the organizational image, whereas
mannerly and polite behaviour, as well as professional behaviour by employees,
positively affect the customer's reaction toward the organization.
●Motivated staff are proven to be valuable assets of the organization.
●Develop the interpersonal, managerial, and entrepreneurial skills that are crucial in
every professional's and employee's career development.
●Learned to deal with different people at different points in time.
●Learned to be calm under adverse conditions and tactfully handle the complexities
and to handle grievances.
●Learned the importance of displayed emotion in the workplace.
●Overall, an internship is of help to enhance and develop my skills, abilities, and
knowledge.
●It was a good experience and memories, as not only did I gain experience, but also
new knowledge.
● The State Bank of India is also a good place to do an internship since it provides
numerous benefits and advantages to the practical trainees.
●I am grateful to my supervisor and several departments of the Bank and controlling
for the experiences and tutoring.
●I learned how to fill the form in Opening Account, Deposit slip, Withdrawal slip,
NEFT/ RTGS slip, Multipurpose (statement) slip, signature from slip, and cheque leaf
fill, etc.
●I learned about different loan observe
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●I also learned how to register for the YONO SBI registration by using Internet
Banking.

CONCLUSION
My 15-day internship at State Bank of India's Main Branch has been an invaluable
experience that profoundly enriched my understanding of the banking sector. As part of
my M.Com degree requirements, this practical exposure complemented my academic
knowledge with real-world financial operations. Working across multiple departments
including Retail Banking, NRI Services, and Forex gave me comprehensive insight into
how India's largest public sector bank functions.
The internship revealed SBI's commitment to operational excellence through its
meticulous processes. I observed how the bank balances innovation with strict
adherence to regulatory compliance, particularly in sensitive areas like customer data
protection and financial documentation. The emphasis on ethical banking practices was
evident in every transaction I assisted with, from gold loan approvals to education loan
processing. What impressed me most was the institution's dual focus - maintaining
robust corporate governance while ensuring customer-centric services.
Through hands-on involvement in daily banking operations, I gained practical skills that
textbooks cannot teach. Processing YONO digital banking requests taught me about
India's financial inclusion initiatives. Assisting with NRI account management showed
me the complexities of cross-border banking. The forex department exposed me to
international financial regulations and currency risk management. Each department
functioned with remarkable coordination, reflecting SBI's well-established operational
framework.
This experience has significantly shaped my professional perspective. The bank's
culture of continuous learning, evident through regular employee training programs,
demonstrated the importance of skill development in the financial sector. Working
alongside seasoned bankers helped me understand the critical balance between risk
management and customer service that defines successful banking careers.
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As I conclude this internship, I recognize how SBI's vast network serves as India's
financial backbone - from supporting rural entrepreneurs through agricultural loans to
enabling global transactions via forex services. The exposure has not only enhanced my
technical knowledge but also instilled the professional discipline required in banking.
This experience has solidified my career aspirations in finance and equipped me with
practical competencies that will undoubtedly give me an edge in the competitive
financial job market. The lessons learned about financial responsibility, digital
transformation in banking, and ethical financial practices will remain foundational
throughout my professional journey.