Functional Specification Document
Project Name: Generic E-Commerce Web Application
Document Version: 1.0
Prepared by: [Your Name/Team]
Date: [Date]
1. Introduction
This document provides a detailed functional specification for a generic e-commerce web application.
The purpose of this document is to describe the application's features, user interface, functionality, and
data requirements. The application will allow users to browse, search, and purchase products online,
while providing an administrative backend to manage product inventory, orders, and customer details.
2. Application Overview
The e-commerce application will have two main modules:
1. Customer Module: For customers to browse and purchase products.
2. Admin Module: For administrators to manage products, orders, and customers.
3. Functional Requirements
3.1 Customer Module
1. User Registration and Authentication
o Customers can register by providing an email, password, and basic contact
information.
o Login functionality with email and password.
o Password recovery option through email.
2. User Profile Management
o Customers can view and edit their profile information, including contact
details and shipping addresses.
o Users can change their passwords.
3. Product Catalog
o Product listings with images, names, descriptions, prices, and stock
availability.
o Product categories and subcategories for better organization and filtering.
o Product detail pages showing detailed information about each product.
4. Search and Filter
o Search functionality by product name, category, or keyword.
o Filter products by category, price range, rating, or availability.
o Sort products by price, popularity, or new arrivals.
5. Product Reviews and Ratings
o Customers can leave reviews and rate products they have purchased.
o Reviews are visible on the product detail page.
o Ratings are displayed as an average on product listings and detail pages.
6. Shopping Cart
o Add, update, and remove products from the cart.
o Display subtotal, tax, shipping cost, and total price in the cart.
o Cart data is persisted across sessions for logged-in users.
7. Checkout Process
o Multi-step checkout process for shipping information, payment method,
and order review.
o Guest checkout option without requiring an account.
o Shipping options and real-time calculation of shipping costs.
8. Payment Gateway Integration
o Integration with common payment gateways (e.g., PayPal, Stripe) for
secure payment processing.
o Support for credit/debit cards, PayPal, and potentially other regional
payment methods.
o Successful payment processing and redirect to order confirmation page.
9. Order Management
o Customers can view their order history, including order status, products,
and total cost.
o Option to cancel orders before they are shipped.
10. Wishlist
o Customers can add products to a wishlist.
o Wishlist items are accessible from the user's profile and can be added to
the cart.
3.2 Admin Module
1. Dashboard
o Overview of recent orders, sales analytics, inventory alerts, and top
products.
o Quick links to key sections like product management, order management,
and customer management.
2. Product Management
o Add, edit, and delete products with details like name, description, price,
stock, SKU, and images.
o Categorize products into categories and subcategories.
o Bulk upload option for products through CSV or Excel files.
3. Order Management
o View, update, and manage all customer orders.
o Change order status (e.g., pending, processing, shipped, delivered,
canceled).
o Refund processing and order notes for customer communication.
4. Customer Management
o View and manage customer accounts and order history.
o Block/unblock users if needed.
o Send notifications or emails to customers directly.
5. Discounts and Coupons
o Create, edit, and delete discount codes and promotions.
o Set discount conditions (e.g., minimum order amount, expiration date,
specific product discounts).
o Track the usage of discount codes.
6. Reports and Analytics
o Sales reports by day, week, month, and year.
o Customer activity and order frequency.
o Product performance and inventory reports.
7. Settings and Configuration
o Basic application settings: site name, logo, contact information.
o Payment gateway and shipping settings.
o Manage tax rates for different locations or products.
4. Non-Functional Requirements
1. Performance
o Fast loading times on all pages, even with high user traffic.
o Optimized for mobile, tablet, and desktop.
2. Security
o Data encryption, secure payment processing, and CSRF protection.
o Role-based access control for customer and admin accounts.
o Regular backups for database and product data.
3. Scalability
o Ability to handle a growing number of users, orders, and products without
performance degradation.
o Flexible enough to support future features and integrations.
4. Usability
o User-friendly interface for both customers and admin users.
o Consistent UI/UX across all devices.
5. Technology Stack
• Backend: PHP (Laravel framework)
• Frontend: HTML, CSS, JavaScript (Vue.js or Livewire for interactivity)
• Database: MySQL or PostgreSQL
• Payment Gateway: PayPal, Stripe, etc.
• Deployment: Cloud service (AWS, DigitalOcean, or similar)
6. Data Model (Sample Entities)
• User
o id, name, email, password, role (customer/admin), created_at, updated_at
• Product
o id, name, description, price, stock, category_id, created_at, updated_at
• Category
o id, name, parent_category_id
• Order
o id, user_id, status, total_amount, created_at, updated_at
• Order Item
o id, order_id, product_id, quantity, price
• Review
o id, user_id, product_id, rating, comment, created_at
7. User Stories
1. As a customer, I want to browse products and categories to find items I’m interested in.
2. As a customer, I want to add items to my cart and complete a secure checkout.
3. As a customer, I want to leave a review and rate products I’ve purchased.
4. As an admin, I want to manage products, including adding, updating, and removing items.
5. As an admin, I want to manage orders, update order statuses, and process refunds.
8. Wireframes and Mockups
Include basic wireframes for the main pages like the homepage, product page, shopping cart, checkout,
and admin dashboard. These visual representations will help to outline the layout and structure.
9. Acceptance Criteria
1. Customer Registration and Login: The application should allow new customers to register
and returning customers to log in securely.
2. Product Browsing and Searching: Users can view a paginated list of products, search for
specific items, and filter based on various criteria.
3. Order Management: Customers can view order history, and admins can change order
status.
4. Admin Control: Admin users can perform CRUD operations on products and manage
customer orders.
