Self-Check 3.
3-3
Multiple Choice
Direction: Choose the letter of the correct answer.
1. In this report you present facts about a situation, analyze the problem, and
present your plan for moving forward and measuring success.
a. Email c. evaluation report
b. Witten report d. visual documentation
2. This may include screenshots, checklist, forms, links, charts or diagrams.
a. Visual documentation c. evaluation report
b. Written report d. briefing notes
3. These are documents that quickly and effectively informs a decision-maker about
an issue.
a. Email c. evaluation report
b. Written report d. briefing notes
4. This document examines whether a product, service or process is working
according to a set of standards. In the report, you should compare your criteria
for success with the current outcome.
a. Email c. evaluation report
b. Visual documentary d. briefing notes
5. These are messages distributed by electronics means from one computer user to
one or more recipients via a network.
a. Email c. visual documentation
b. Written report d. briefing notes
Who Who is involved?
Who is impacted?
Who will fix it?
What What is the current situation?
What will happen if the problem is not
addressed?
Where Where is the issue coming from?
Is there a specific part of the
machine that is causing a
problem?
Is there a specific place in the
company where the problem is
originating
When When does the problem occur?
When did it start?
Are there specific instances that trigger
the problem?
By when does the problem need
resolution?
why Why is the problem important to be fixed?
TASK SHEET 3.2-1
Title : Identifying Potential Solutions
Performance Objectives :
Given the necessary materials, you must be able to:
1. Identify and analyze potential solutions to routine problems
2. Rank possible solution
3. Select the best possible solution
Supplies : paper and pen
Refences/s :
CBLM
Steps/ Procedures :
Below is a scenario involving hardware products and services, a
common industry which you can relate to since almost all workplaces are now using
computers. While you may not be an IT specialist, you can still find ways to solve the
immediate problem. Read the scenario below and answer the guide questions.
Scenario:
Levi is a training specialist working for a non-governmental organization.
Part of her job is to develop and deliver trainings to community members with her
training assistants. There is a big training tomorrow ang her assistants need copies of
the files to print and prepare for the training. She usually uses a USB so that it easier
for her to transfer files and share them with her training assistant. However, she
discovered that the USB port is not functioning. She is getting a pop up that says the
port does not recognize the device. She really needs to get her team large folder of
files ASAP. Normally she would go to IT to fix the USB port, but the help desk person
is on sick leave today.
a. What is the problem in the scenario? Write the problem statement of it.
b. What are the possible causes or events that led to the problem? What the root
cause be?
c. List as many possible solutions as you can think of and select the solution.
Assessment Method:
Written Exam
LEARNING EXPERIENCES
L03. RECOMMENDED SOLUTION TO PROBLEMS
Learning Activities Special Instructions
1. Read Information Sheet 3.3-1 If you have some problem on information
(Planning and Implement Solution) sheet 3.13 I don’t hesitate to approach
your trainer. if you feel you are
knowledgeable on the content of
information sheet 3.3-1, you can now
answer self- check 3.3-1
2. Answer Self-check 3.3-1 If you got 100% correct answer in this
Compare answer with answer key 3.3-1 self-check, you can now move to the next
information sheet. If not, review the
information sheet & go over the self-
check again.
3. Read Information Sheet No. 3.3-2 If you have some problem on information
(evaluating Implemented Solution) sheet 3.3-2 don’t hesitate to approach
your trainer. If you feel you are
knowledgeable on the content of
information sheet 3.3-2 you can now
answer self-check 3.3-2.
4. Answer Key 3.3-2 If you got 100% correct answer in this
Compare Answer with Answer Key 3.3-2 self-check, you can now move to the next
information sheet. If not review the
information sheet & go over the self-
check again.
5. Perform Task sheet 3.3-2 Evaluate Perform Task Sheet 3.3-2 Evaluate
Solution Solution.
6. Perform Task Sheet No. 3.3-3 If you have some problem on information
(documenting Problems and sheet 3.3-3 don’t hesitate to approach
Solution) your trainer. If you feel you are
knowledgeable on the content of
information sheet 3.3-3 you can now
answer self-check 3.3-3.
7. Perform Task 3.3-3Document a Evaluate performance of trainee using
Problem and Solution performance criteria checklist 3.3-3.
Task Sheet 3.2-2
Title : Develop Recommendation
Performance Objectives :
Given the necessary materials, you must be able to:
1. Determine the best solution
2. Prepare recommendation
Supplies : paper and pen
Refences/s :
• CBLM
Steps/ Procedures :L
Based on task sheet 3.2-1 (Identifying Potential Solution),
propose a solution using the following steps.
Interviewee’s name job title
employer
Describe the situation
clearly
Summarize the Options
Describe how you evaluate
the option
Propose a solution
Explain why you recommended
this solution
Assessment method:
Written Exam
