Date:19/06/2025 Phone: +1 226-978-5150

Name: Ravikumar Patel Email Address: patelravikumar207@gmail.com

What has prompted your interest in I am interested in this role because its matches my skills in network and technical support and I
applying for this role and what are you enjoy solving IT issues and helping users. I am looking for a new opportunity where I can grow my
looking for in a new opportunity? experience work with a supportive team and be part of a company that values innovation and
learning.
What are your hourly wage My hourly wage expectation is $25 which I believe is fair based on my experience and the
expectations? responsibilities of the role I am also open to discussing it further based on overall opportunity and
benefits.
Do you have reliable transportation on Yes, I live in Collingwood and I have my own personal transportation so I can reliably commute to
a daily basis to and from Collingwood? work every day without any issues.
If offered this job, how soon are you If offered this job, I am available to start on July 1st 2025, as my current contract ends on June 30th
available from date of offer? 2025
Please confirm your highest level of I have completed a Post-graduation Certificate in Applied Network Infrastructure and System
education you’ve competed as it Administration from Conestoga College. Which Is my highest level of education related to this
relates to this position? position.
Please detail your knowledge and I have hands-on experience setting up and maintaining hardware such as desktops, laptops,
applied experience supporting (setup printers, monitors, and mobile devices from my role at AG network. I assisted in deploying and
& maintain) hardware ie: printers, configuring new hardware, performed regular maintenance and supported both Windows and
Linux system. I also handled troubleshooting, tested peripherals, and ensure all devices were
desktops/laptops, cell phones,
setup and integrated into the network.
monitors and all related peripherals
Please detail your knowledge and I have experience installing and upgrading Windows and Linux operating systems. I install
applied experience software and drivers making sure everything work correctly I test systems after setup to ensure
installing/upgrading software, op they run smoothly I clean and remove viruses using antivirus tools to keep system safe when
needed I reimage computers to restore them to fresh state quickly.
systems (test, clean, reimage cleanup
of viruses, etc)
Please detail your knowledge and I have experience using service desk and Jira to manage and track support tickets efficiently I
applied experience with ticket service follow standard ticketing procedures like logging issues prioritizing and updating status regularly I
desk procedures and up to what tier am confident handling Tier 1 and Tire 2 support tasks, including troubleshooting common
software and hardware problems. For more complex issues I escalate tickets to higher tiers while
you are confident undertaking/resolve
keeping users informed, I ensure timely resolution and clear communication throughout the
issues
process.
Please tell me about any programming I have good experience with Bash and PowerShell scripting, which I use regularly to automate
experience you have, to what degree tasks and manage systems efficiently. I have basic knowledge of Python and can write simple
you have used/applied it and how scripts, but I’m still learning to improve my skills. I have some understanding of Java but haven’t
used it much in practical projects. Overall, I’m confident in my scripting abilities and eager to
confident you are in your programming
grow more in programming.
abilities
Please detail any knowledge and I have experience applying security patches regularly to keep systems updated and protected
experience you have with setting from vulnerabilities. I understand basic firewall setup and configuration to control network traffic
up/maintain firewalls, security patches and block unauthorized access I have worked with Windows Active Directory to manage user
accounts, groups, and permissions securely. I monitor systems for security threats and ensure
etc.
patches are tested before deployment I follow best practices for maintaining system security and
work with the team to keep networks safe. Though I’m still building deeper firewall management
skills, I’m confident with essential security tasks.
In a Network Support role, you are In a busy Network Support role I prioritize tasks based on their impact and urgency I first address
often pulled in a dozen different issues that affect multiple users or critical systems to minimize downtime I use ticketing tools to
directions at the same time – how to organize and track requests, ensuring nothing is overlooked. I communicate clearly with users
about expected timelines and any delays. If needed I escalate complex problems while continuing
you prioritize the need to address,
to work on other tasks to keep everything moving efficiently.
troubleshoot and resolve these
requests in a timely and effective
manner?
How do you manage an impatient or When dealing with an impatient or irate person, I stay calm and listen carefully to their concerns
irate individual when you are trying to without interrupting. I acknowledge their frustration and assure them I’m there to help. I explain
resolve their IT issue? the steps I’m taking clearly and provide realistic timeframes for resolution. If the issue will take
longer, I keep them updated to reduce their anxiety. Staying patient and professional helps build
trust and keeps the conversation constructive.

What are your top 3 strengths and why I have many strengths, but I’ve listed the three most useful:
should our client consider you over  Strong problem-solving skills that help me quickly identify and fix issues to reduce
someone else with similar education downtime.
 Clear and effective communication to keep users and team members informed
and experience?
throughout the process.
  Highly reliable and dedicated to following through on tasks to ensure timely and
complete resolutions.
Are there any areas you feel you could I’m always looking to improve, especially in cloud management and automation. I’m currently
improve on and how would you go working on my AZ-104 Azure certification to enhance my cloud skills. I also want to get better at
about doing this? Python and Java programming to automate tasks more efficiently. I focus on learning through
training, hands-on projects, and real work experience to keep growing and provide better IT
support.