MANUAL APPLE MAC OS
© FastViewer GmbH Manual Version 1.0 0
Table of Contents
Legal References 2
Preface 3
Brief Description 4
Setting up a Connection with FastViewer 5
Starting a Conference 6
The FastViewer Sidebar 7
Chat Feature 8
Video Feature 8
Application Filter 9
Monitor Selection 9
Session Information 10
Starting a Support Session 11
The FastViewer Sidebar 12
Chat Feature 14
Video Feature 14
Application Filter 15
Monitor Selection 15
Session Information 16
Installation & Setup of Remoted-Clients 17
Remoted-Client installation 20
Overview of the Remoted-Clients functions 21
The FastViewer WebClient 17
Contact Information 18
© FastViewer GmbH Manual Version 1.0 1
Legal References
FastViewer GmbH assumes no liability for any damage, loss or destruction of software, data or
programs resulting from the use of Fastviewer.
The software and hardware designations used in this manual are mostly registered trademarks and
thus subject to the relevant provisions of copyright law. The documentation, as well as extracts
from it, may be neither transmitted nor reproduced by any mechanical or electronic means,
photocopying or any other means without express permission in writing. All company names cited
in examples and data are fictitious. Any similarities are therefore purely coincidental.
The information contained in this document is based on the current software version used at press
time. This may be changed at any time without notice and represents no commitment on the part
of the seller.
The descriptions herein do not guarantee the availability of any described features in a legal sense.
FastViewer GmbH has exercised the utmost care while preparing this guide, but does not warrant
the completeness or accuracy of the information in it and disclaims all liabilities for any technical or
printing errors.
As far as possible, this document is gender neutral. In cases where the masculine form of address is
used, this is done solely for simplicity, and the feminine form is always implicitly included.
If you have corrections or suggestions, please send us an e-mail.
Thank you for your efforts.
More information on the FastViewer products can be found on the Internet at
www.fastviewer.com
© FastViewer GmbH Manual Version 1.0 2
Preface
Dear Customer or Prospect,
Thank you for choosing FastViewer or for your interest in our solution.
Whether for presentations, coordination processes, training, support or maintenance,
fast and perfect service is the key to being successful in business today. Achieving such success
without FastViewer is often associated with high financial and time commitments. However, with
FastViewer, you have the unique opportunity to set up a secure connection to your customers at
any time and anywhere in the world.
You can thus offer your customers a fast, secure and efficient communication platform as well as
premium support, which is what every customer is looking for. With FastViewer, you not only
increase your productivity and customer satisfaction, but also create trust and loyalty.
FastViewer was designed for ease of use and can thus be operated quickly and easily by any user.
Many users deploy firewalls or proxy servers, which cause traditional systems to fail - FastViewer,
by contrast, works even when firewalls and proxy servers are enabled.
© FastViewer GmbH Manual Version 1.0 3
Brief Description
The ideal solution for perfect communication, teamwork and conferences - worldwide.
Show, visualize, and train your customers, partners and colleagues actively via the Internet.
With FastViewer it is possible (depending on your edition) to invite up to 1,000 participants to an
active session and to communicate with them, train them, or present them with a variety of
content.
The moderator, who initiates the session, only needs to notify the relevant customers, partners or
colleagues of the automatically generated session ID (e.g., by e-mail, an instant invitation or the
phone).
After entering the session ID, all parties can actively participate in the conference. Effective and
efficient work and training are thus guaranteed.
The previously fixed costs incurred for presentations or training sessions can be significantly
reduced by savings in travel costs, travel time as well as living expenses and the cost of
accomodation.
Furthermore, information is communicated with FastViewer not only much faster, but also more
flexibly and effectively, worldwide and in real time!
System Requirements:
Operating system: Apple Mac OS X 10.6 64bit (Snow Leopard) or later
Prerequisites:
Internet access
Recommended system requirements:
Internet access with cable or DSL operating at 2000 Kbps
© FastViewer GmbH Manual Version 1.0 4
Setting up a Connection with FastViewer
To begin a session, start the master module "FastMaster.app". After starting up and connecting to
the appropriate communication server, you are already presented with the opened module:
The FastViewer module "FastMaster.app" includes your license and must not be passed on to
customers. This module also contains the functionality to participate in sessions.
The FastViewer module "FastClient.app", by contrast, can be passed on as often as needed.
For example, you could make this module available to your customers as well as business partners
via your Internet presence. The size of the module also allows it to be sent by e-mail and thus
guarantees the fastest possible and spontaneous communication.
Additional Information:
After the FastClient.app has been started, you will note that the two buttons "Start Conference"
(Demo) and "Start Remote Maintenance" (Demo) are now enabled.
Sessions initiated with this module have a maximum duration of 5 minutes.
© FastViewer GmbH Manual Version 1.0 5
Starting a Conference
To begin a session, start the "FastMaster.app" module and click on "Start Conference" in the
startup dialog.
Then enter your name under "Your name:" (which be displayed during the session) and click on
"Start Session".
© FastViewer GmbH Manual Version 1.0 6
The FastViewer Sidebar
The session ID, which is required by
participants to attend the session, can be seen
in the header.
(Session 20875)
The “Participants" tab is used to configure the
shared screen and to assign control rights. Even
the moderator rights can be transferred here.
The overview shows the rights of the
participants.
(Passive/Active clients)
Additional Information:
If a participant cannot be selected under
"Screen" or "Remote control", this may be
because that participant is a passive client. Only
active clients may be selected.
Click on the symbol to customize the
functions available to the users.
The "Invite" button can be used to send an
invitation via e-mail. Your default e-mail
application is used for this purpose (e.g.,
Thunderbird). The links included in it lead
directly to the client or WebClient module.
There is no need to enter a session ID.
Please Note:
On starting the session, there will be no participant selected under "Screen" and "Remote Control"!
This must be done manually. After selecting the presenter and assigning the control rights, the
following message, which must be first confirmed, appears at the corresponding participant:
© FastViewer GmbH Manual Version 1.0 7
Chat Feature
All sent messages of participants can be seen in
the chat window (above).
"Send to" offers the option of explicitly selecting
a recipient for the messages.
Video / My Video
Would you like to share more than just the
desktop with your session participants?
The "My Video" feature allows you to transmit
the video of your webcam.
However, if you do not have any webcam on
site, you can alternatively also have any image
displayed during the session.
"My Video" shows your video or image and
offers the following configuration options:
By clicking on this icon you can
select the device for the video transmission,
e.g., your webcam or, as already indicated, a
picture.
You can, of course, also enable or disable the
video transmission generally.
(symbol )
Click on to select "Low
Quality", "Normal Quality" or "High Quality".
This determines the quality of your transmitted
video.
Using the thumbnail, you can always check at
any time what is currently being transmitted as
a picture or video to the other participants. You
thus have full control of your video transmission
at all times.
Click on "Video" to have the webcam video or
picture displayed to your session participants.
Additional Information:
The video quality is limited by your available
bandwidth. Under some circumstances, it may
be that this is not enough to transmit your video
in high quality. If this is the case, please change
the quality of the video.
© FastViewer GmbH Manual Version 1.0 8
Application Filter
Desktop:
Clear this check box if the desktop of the
presenter as well as the icons on it are to be
hidden.
Dock:
This check box can be used to select whether
the dock of the presenter is to be transmitted.
SideBar:
This check box can be used to select whether
the FastViewer sidebar of the presenter is to be
transmitted.
Show new windows:
Clear this check box if applications and
windows started in the future should not be
transmitted.
All open windows and applications are listed
below these options. Here you can control
whether or not these are to be transmitted.
Clicking on the lists the individual windows
of the applications.
Screen
If the presenter has multiple monitors, this
function can be used to select the monitor to be
transmitted. This provides clarity and enhances
usability. Click on the desired monitor to
transmit it.
© FastViewer GmbH Manual Version 1.0 9
Session Information
This view provides an overview of the current
session. In order to prevent additional
participants from joining the session, a
password can be defined, and the session can
be locked.
Log messages
All steps in the session are documented here.
Information
In addition to various technical data, the
following information is available:
"Profile" shows the active profile that was
selected in the customer portal when
downloading.
"Version" informs you about the currently used
version number. Please make sure that you
always use the latest version.
Telephone conference
On the "Telephone conference" tab you will find
the access numbers and the six-digit PIN code
for the phone conference.
The six-digit PIN code is derived from your
session ID plus a leading zero. After you have
dialed the appropriate access number, you are
prompted to press "digit 1" on your keypad,
after which you only need to specify the PIN
code in order to enter to the conference room.
FastViewer access numbers
Country Phone number Rate
Germany +49 40 1 888 1044
Dial-in via normal land line
Austria +43 13 11 02 09
number
Switzerland +41 44 575 3894
© FastViewer GmbH Manual Version 1.0 10
Starting a Support Session
To begin a session, start the "FastMaster.app" module and click on "Start support session" in the
startup dialog.
Then enter your name under "Your name:" (which be displayed during the session) and click on
"Start Session".
© FastViewer GmbH Manual Version 1.0 11
The FastViewer Sidebar
The session ID, which is required by participants to attend a session, can be seen in the header.
The Participants" tab is used to configure the shared screen and to assign control rights. Even the
moderator rights can be transferred here.
The overview shows the rights of the participants.
(Passive/Active clients)
Additional Information:
If a participant cannot be selected under "Screen" or "Remote control", this may be because that
participant is a passive client. Only active clients may be selected.
Click on the symbol to customize the functions available to the users.
The "Invite" button can be used to send an invitation via e-mail. Your default e-mail application
(e.g., Thunderbird) is used for this purpose. The links included in it lead directly to the client or
WebClient module. There is no need to enter a session ID.
© FastViewer GmbH Manual Version 1.0 12
Please Note:
On starting the session, there will be no participant selected under "Screen" and "Remote Control"!
This must be done manually. After selecting the presenter and assigning the control rights, the
following message, which must be first confirmed, appears at the corresponding participant:
Configuring the View
The following functions are available to customize the view.
Clicking this button adapts the display to fit the window size.
The remote screen is transferred 1:1. By moving the mouse pointer to the
edge of the window, you can scroll to the desired area.
Button to show or hide the sidebar
© FastViewer GmbH Manual Version 1.0 13
Chat Feature
All sent messages of the participants can be
seen in the text window (above).
"Receiver" offers the option of explicitly
selecting a recipient for the messages.
Video/ My Video
Would you like to share more than just the
desktop with your session participants?
The "My Video" feature allows you to transmit
the video of your webcam.
However, if you do not have any webcam on
site, you can alternatively also have any image
displayed during the session.
"My Video" shows your video or picture and
offers the following configuration options:
By clicking on this icon you can
select the device for the video transmission,
e.g., your webcam or, as already indicated, a
picture.
You can, of course, also enable or disable the
video transmission generally.
(symbol )
Click on to select "Low
Quality", "Normal Quality" or "High Quality".
This determines the quality of your transmitted
video.
Using the thumbnail, you can always check at
any time what is currently being transmitted as
an image or video to the other participants. You
thus have full control of your video transmission
at all times.
Click on "Video" to have the webcam video or
picture displayed to your session participants.
Additional Information:
The video quality is limited by your available
bandwidth. Under some circumstances, it may
be that this is not enough to transmit your video
in high quality. If this is the case, please change
the quality of the video.
© FastViewer GmbH Manual Version 1.0 14
Application Filter
All sent messages of the participants can be
seen in the text window (above).
Desktop:
Clear this check box is the desktop of the
presenter as well as the icons on it are to be
hidden.
Dock:
This check box can be used to select whether
the dock of the presenter is to be transmitted.
SideBar:
This check box can be used to select whether
the FastViewer sidebar of the presenter is to be
transmitted.
Show new windows:
Clear this check box if applications and
windows started in the future should not be
transmitted.
All open windows and applications are listed
below these options. Here you can control
whether or not these are to be transmitted.
Clicking on the lists the individual windows
of the applications.
Screen
If the presenter has multiple monitors, this
function can be used to select the monitor to be
transmitted. This provides clarity and enhances
usability. Click on the desired monitor to
transmit it.
© FastViewer GmbH Manual Version 1.0 15
Session Information
This view provides an overview of the current
session. In order to prevent additional
participants from joining the session, a
password can be defined, and the session can
be locked.
Log Messages
All steps in the session are documented here.
Information
In addition to various technical data, the
following information is available:
"Profile" shows the active profile that was
selected in the customer portal when
downloading.
"Version" informs you about the currently used
version number. Please make sure that you
always use the latest version.
Telephone conference
On the "Telephone conference" tab you will find
the access numbers and the six-digit PIN code
for the phone conference.
The six-digit PIN code is derived from your
session ID plus a leading zero. After you have
dialed the appropriate access number, you are
prompted to press "digit 1" on your keypad,
after which you only need to specify the PIN
code in order to enter to the conference room.
FastViewer access numbers
Country Phone number Rate
Germany +49 40 1 888 1044
Dial-in via normal land line
Austria +43 13 11 02 09
number
Switzerland +41 4 575 3894
© FastViewer GmbH Manual Version 1.0 16
Installation & Setup of the Remoted-Clients
Remoted-Client installation
Note: Please note that you can only access to the remoted clients with the moderator module of the
Windows version.
1. Download of the installation file
Open your personal customer portal by logging in with your personal access data:
https://portal.fastviewer.com
Switch to the expert mode, if it is not active yet.
Select “Download„ and click on „Download“ next to the Download Remoted-setup in the Mac
section in order to download the file „FvwRemotedInstaller.app.zip“.
2. Start the installation
After downloading, open the ZIP file and start the „FvwRemotedInstaller.app“.
3. Click on the „Open“ Button
© FastViewer GmbH Manual Version 1.0 17
4. Depending on the system setting, an authentication of an authorized user may be necessary to
continue the installation.
5. Click on „Install“ in order to start the process.
© FastViewer GmbH Manual Version 1.0 18
6. The following display confirms the successful installation. Finish the installation by clicking on
"Close".
The installation is now complete. The Remoted Client will now appear in the remote overview of the
master module in the folder „New Clients“, if the Remoted Client is connected to the internet.
You can now access the Remoted Client via your master module.
© FastViewer GmbH Manual Version 1.0 19
Overview of the Remoted-Clients functions
After the installation you will find the FastViewer Icon in the right part of the menu bar. By
clicking on the symbol the following functions are available:
Status:
Shows the status of the service and the communication server to which the Remoted Client is
currently connected.
Local Host: Name of the system
Client: Shows if the system is currently being accessed.
Possible values: „active (user name)“ and „not active“
The version number of the installed Remoted Client is also displayed.
© FastViewer GmbH Manual Version 1.0 20
Show log files:
Open the folder containing all log files with the information of the Remoted Client.
Settings:
Use these options to enable the session log, which contains information about the FastViewer
sessions. You can also adjust here the path of the logs.
In addition, it is possible to activate the Transfer Log and to show / hide the icon in the menu bar.
Start Remoted:
Starts the Remoted-Service
Stop Remoted:
Stops the Remoted- Service
Hide:
Masks out the symbol in the menu bar
Note: The access and management options of the Remoted Clients are explained in the FastViewer
manual for Windows.
© FastViewer GmbH Manual Version 1.0 21
The FastViewer WebClient
Participants reach the FastViewer WebClient by entering web.fastviewer.com in their web
browsers. However, please note that this can ONLY be used as a viewer, i.e., the WebClient cannot
be used to present a participant's desktop.
After the input, the following page opens:
In order to set up a connection, the participant must enter the session ID (as well as the password
chosen by the master for a conference, if defined), specify a user name under "Your name" and
click on the green arrow to connect.
The connection is then established, and the participant can view the screen of the master.
Please note that the FastViewer WebClient can only be used to attend presentations and
conferences and view the screen of the master. WebClient users cannot share their own screens or
provide support on the other side.
© FastViewer GmbH Manual Version 1.0 22
Contact Information
Dear Customer or Prospect,
If you have questions about the product, please contact us at:
FastViewer Germany: Technical Support:
Schwesterhausgasse 11 If you need technical support
92318 Neumarkt please contact
our hotline:
Tel.: +49 (9181) 509 56 -0 Tel.: +49 (9181) 509 56 -28
Fax: +49 (9181) 509 56 -29 Fax: +49 (9181) 509 56 -29
E-mail: info@fastviewer.com e-mail. support@fastviewer.com
www.fastviewer.com
© FastViewer GmbH Manual Version 1.0 23
